# PatientClick Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PatientClick Suite the right Electronic Medical Records solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/154265/PatientClick/reviews

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PatientClick Suite

3 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 12th, 2026

# Reviews of PatientClick Suite

Ease of use

3.7

Customer Service

3.6

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TG

Tori G.  
front desk  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "patient click"

June 26, 2019

4.0

Pros

they definitely get your name around to different areas of the web

Cons

we are in the dark on where our name actually is. patients will call in saying they found us on this page that weve never heard of and then it makes us sound stupid or makes them think they called the wrong place. we have asked for a list of all the marketing tunnels we are in but have yet to receive anything. we do not not like not be able to track our sources.

Review Source

JH

Jahnavi H.  
MD  
Mental Health Care  
Used the software for: 2+ years

### "Most user friendly with awesome 24/7 one to one support immediately "

June 29, 2018

5.0

Would not switch to any other EHR- using it since 2013! Tech support is of the highest quality with extremely polite and professional team who are ready to help you right away and are always available on phone!

Pros

Very user friendly, customised to my work flow, best tech support and comprehensive EHR, any additions required are accomodated promptly if feasible

Cons

Mobile app still needs further work to use at rounds. MIPS reporting - audit logs not yet available

Review Source

MB

Marco B.  
DNP  
Mental Health Care  
Used the software for: 1-2 years

### "Don't bother!"

February 6, 2021

1.0

I tried to get out of it 6 months into it but I was not allowed having signed a contract for 2 years. This product is absolutely not worth it for the money spent.

Pros

Fairly easy to use. Able to create own tamplates.

Cons

Lots of problems and no live support. Very expensive for what they offer. Getting frequent emails from billing about not paying even though the fees were paid in full. Every additional services costs! Absolutely not worth it.

Review Source

KC

Kristie C.  
Associate Director, Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "Patient Click for an EAP "

November 27, 2018

4.0

Pros

The product has a good price and versatile features. It is easy to use and can be customized to some degree.

Cons

Sometimes communicating with the support staff is difficult due to lack of understanding for the specific needs.

Review Source

nK

neil K.  
M.D.  
Medical Practice  
Used the software for: Less than 6 months

### "Most customizable EMR ever in the market"

December 9, 2016

5.0

Excellent customer support to customize your own notes,charts and procedure listing way before initiation.

Pros

Also one click and one page review of our meaningful use and CQM pertaining to our speciality. Added feature, probably the only one ever ,to come up with lab and radiology and path reports to reflect patients next clinic appointment which makes physicians review a breeze and optimizes timely intervention.

Review Source

JW

Jason W.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Rip off, substandard company"

July 29, 2021

1.0

They ripped us off!!

Pros

Software did not work for our needs at the time.

Cons

After our contract expired, and we did not renew, they continued to draft funds from our account and refuse to return them. If your not into donating to corrupt companies I'd try another software. We have a pending court case.

Review Source

MR

Mary R.  
Billing Supervisor  
Medical Practice  
Used the software for: 6-12 months

### "Speed is slow and techinical support is doesnt provide much support."

April 2, 2018

1.0

Due to this company being out of state Patient Click Technical Support team should designate for each state to learn rulings and regs throughout Medicare and Medicaid and all other insurances. Not knowing your clients billing and coding regulations will bring your company down. Your office will also need to get to know the UB04 REGULATIONS.

Pros

The product is easy to click on, the scheduler is easy enough once it comes up. Patient click has much to fix

Cons

The system is not friendly to those whom use it. The reports are not easily to be printed up or used at all. Technical Support never really finds the problem until you have to harp on them and print screens to show problem. The first comment from the Technical Support is for them to blame their clients, clients internet or the errors of human.

Review Source

DA

Donnalee A.  
CEO  
Mental Health Care  
Used the software for: Less than 6 months

### "Help for the hurdles of electronic records!"

July 16, 2018

2.0

The Patient Click model and staff are direct and on point. We primarily dealt with the dedicated team who drilled down until they got to the real cause of our difficulty and then walked us through to a solution. We are individuals who are comfortable with basic operations but we learn something more expedient every day.

Pros

The administrative data that can be gathered without hopping from screen or report to screen or report. The quickness and responsiveness of the support staff. They are always helpful and never seemed impatient. Even if there were other persons needing help, they always made our staff feel what we were asking was important.

Cons

I would prefer a hard copy of how to use the software. The training was excellent but I still needed to refresh my self as I mined the information I wanted as a semi-literate computer user.

Review Source

ML

Michelle L.  
Business Office Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Overall Experience has been positive "

July 11, 2018

4.0

Customer service has been great! The PatientClick team has worked with the facility to make necessary software changes, when feasible.

Pros

Reminder System is a great tool and is working well for the facility. Telehealth is also working well for the facility.

Cons

Reporting - There are some challenges with the reporting system. We are continuing with work though these challenges with PatientClick.

Review Source

SJ

Serenity J.  
medical records  
Medical Practice  
Used the software for: 1-2 years

### "Experience with this product."

September 2, 2016

3.5

Pros

Technicians were always pleasant and willing to help customize

Cons

The software is really slow and takes to long to load pages.

Review Source

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