CloudApp

CloudApp

5 / 5 25 reviews

Who Uses This Software?

We serve world-class customer support and satisfactions teams. Ranging from 3 team members to 500+, CloudApp is the industry leader for visual communication and recommended by Zendesk and Helpscout!


Average Ratings

25 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CloudApp
  • www.getcloudapp.com/
  • Founded 2010
  • United States

About CloudApp

Exclusive offer this month -- $1,000 team credit for all new team trials. About CloudApp: trusted by 2 million professionals and over 100 customer support teams who need to quickly show (not tell) customers how to do something, CloudApp is an essential workflow solution that lets you inject visual content into any message (GIFs, HD screen recordings, annotated images, help/support content, etc).


CloudApp Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control

CloudApp Reviews Recently Reviewed!

33ee2b61c468f84dea38b8a0bd6df60d

This has quickly become one of my favorite apps

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly simple to use and extremely fast. It does a great job with screen recording and screenshots, but we have found it to also be an excellent way to share design proofs with our clients. Just drop any large file over the icon in the Mac toolbar and it will automatically copy a sharing link to your clipboard - even if the file hasn't finished uploading. By the time you write up an email and send it, the file is uploaded and the sharing page is active. It is MUCH faster than using Dropbox, Google Drive, or any of the other tools we've used for sharing files. The sharing page is really nice, too. It has a simple feature for our clients to leave comments or annotate the files we've shared. We love this app. It's a huge time saver.

Cons: They have some nice integrations with Trello and Slack, but those aren't tools that we use. Hopefully, they'll add other integrations at some point.

Forget about talking! Now it's about showing!

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app right here, is a game changer! I can create gifs to give to clients to explain onboarding process! Can also create screen share videos and annotate them for clients!

Cons: The thing I like least is.. there are UX bugs that could be fixed but they're minor things! Which I'm sure with time will get better!

Overall: Time saver and easy to explain things to clients!

Gone from not knowing about this to using it daily

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Firstly, this has made sharing images so incredibly easy for me. I've been using it to share examples from my screen on Whatsapp, Messenger and in emails - the change from my old versions of either dropbox links or heading off to the desktop screen on my Mac is a thing of the past.

I love the annotate option, and the fact that it's so easy to do. I'm only just getting started with the video capture options so can't comment but it does the basics I've described so well.

Cons: The fact that the information about what it can do is a little difficult to find. It's a hugely feature rich product and all the things it can do is hidden away in a tiny square.

Haven't been able to use it and / or edit my projects, due to there is a bug in their system

Aug 22, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It seems like a very practical tool, to actively explain a procedure, in between an e-mail structure.

Cons: The editing tools, are not working quite correctly, just yet. I have also encountered the web page a little confusing (to eliminate or edit items). I might not been doing it right.

Overall: So far I have not been able to stablish this, I believe once the software is totally fixed, will be able to provide a wider feedback on the experience.

Using Cloudapp to create GIFs & show simple processes is easy as pie

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that is an one stop shop for several steps that it would normally take to put together a tutorial file or tool. I can create up to 1 minute explanations on video with annotations and even emojis... Plus, I don't have to worry about making the animation for the gif, hosting it or nothing else, I just copy the link and that gif is on my e-mail before I know it. Love the gifs.
I also can save any screengrab and it makes them searchable, which is very helpful as I'm normally one to screenshot things for later but then I never find them or remember what I saved. This tool just organized every loose thought for me.
The analytics have been particularly useful as well, to make sure when our users got their information and if they are following up or not.

Cons: Could use folders for even more organization. Plus, if I have to download all my files at once I would have to go one by one vs. having an option to just bulk download everything I have saved in CloudApp-That's a con for me, but it's not a big deal anyway.

Overall: Mostly illustrative GIFS and storing my inspiration boards and anything I want to quickly save for later. Makes my files searchable, that's a huge plus!

Amazing app that saves our dev team serious time.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Streamlines our Github workflows and release notes. Saves us time to share gifs and images on the UI team.

It is simple to use just wish there were more features

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Love the video sharing feature, some I cane email so this fixed my issue. great for passing along items for the entire team to work on.

Cons: I just wish that there were more features with this software. It would be awesome if I'm sharing something and someone on my team is editing it, the program would lock it.

Used to hold images to upload to an online marketing e-newsletter

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Amazing ease of use. You can easily find the file you want as they provide small thumbnails. It just sits on your toolbar & you can grab stuff & upload stuff with one click. Easy :)

Overall: Easy to use to upload & retrieve files I need especially when using online based programs that need the image to have a url etc...

It's been awesome, never remembered how easy it could be to share content.

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the instant screenshot and how freaking fast it is to send something to my colleges through pasting the link in Slack.

Cons: I think that there should be a infinite replay feature for the videos, it's a lot easier to do animations and such if we had that feature.

Quick, easy, neat, I feel like a pro!

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's quick to load and the fact that the link absorbs into the clipboard is SO easy and fast.

There are multiple ways to use it - downloads, webcam vids, screenshare vids with voice, GIFs of screen, images, annotations. Really - there are SO many ways to up your game in social and customer care by using CloudApp.

Cons: Small screenshots don't always come out readable without clicking on them and waiting to see what it is.

The head of the arrow in the Annotations is super huge and I often have to find workarounds when I'd really like to use it. It would be cool to shrink it width-wise along with length-wise.

I wish you could copy/paste annotation components (arrows that you've sized a certain way, text, etc.) Click on the element, ctrl+c, ctrl+v

I wish there was a solid box in annotations that you could add. There's an outline, but not a solid box or circle that I've discovered.

Overall: I can quickly get my thoughts across to customers and team members. It's simple and fast. I really couldn't go a day without it.

CloudApp is an essential part of my work, simple, easy and fast

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Super efficient
- Super convenient
- Great features such as the annotations
- Possibility to create smaller URL
- Slack integration
- Gif and now Videos

Cons: The annotation is great but can be improved:
--> give us the opportunity to maintain shift to draw a straight line
--> Add custom colors
--> Maintain shift to draw perfect square or circle

Overall: This help our design team to share visual feedbacks to our developers during the integration process, help us share design work together quickly etc.. It's become an essential tool in our workflow. <3

I use it many times a day

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so useful and easy to use, and allows me to communicate effectively with colleagues. I use it several times a day.

Overall: It makes it super easy to communicate visually with colleagues.

CloudApp streamlines many of our workflows and greatly increases our productivity.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Extremely simple to use, and customizable shortcuts make working with the app very seamless.

Cons: Hard to come up with anything...I've had a few issues with installing new updates of the product which has been a bit frustrating at times.

CloudApp saves me time and allows me to communicate much more effective. It's a game changer!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CloudApp has every feature I need as a customer support professional. I can share gifs, annoted images, and screencasts quickly and easily, which saves me time typing, and reduces confusion for the customers I email. Also, their customer support team is always very speedy, helpful, and responsive. I couldn't be happier! It's so valuable. It's hard to imagine doing customer support without it.

Cons: It would occasionally be handy to have the option to save a screenshot to my desktop instead of the cloud sometimes.

Overall: Time saving and clearer communication

Really easy to use, does exactly what I need!

May 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The repository of all my screen shots in the toolbar is really useful, much easier than having it in a folder. The annotations are handy too.

Cons: Would be nice if it was easier to paste content rather than the link with an easy key combo. However this is a small con.

Very pleasant so far

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My company uses it daily, and it's imposed in us to use all of it's features, as well as explaining to our clients how to do something with videos.

Cons: Sometimes the preview on slack is not instantaneous.
On windows, it lags my computer every time I make a screenshot or open the program.

Overall: The instant screenshots and videos are wonderful for communicating with my team and my clients. Just can't go without it.

Great, user-friendly app

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to take screenshots and send them directly to my coworkers in Slack via an auto-copied link. No more dragging from my desktop.

Cons: Sometimes I get tripped up on if I'm doing a standard screenshot vs a CloudApp one but it's a pretty easy learning curve.

Useful tool for combining cloud spaces

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Amongst other things, I use this app for combining cloud spaces. Multi platform support is good and Ive never had a problem with speed or stability.

Great for blogging

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Intuitive
Integrated

Overall: I use Cloud App to easily upload, store and share pictures to integrate in my blog posts. But also to share with co-workers.

Easy of use, great features for screenshots.

CloudApp provide great features to store pictures and integrate easily them in blog posts, with responsive sizing

Vendor Response

by CloudApp on October 13, 2016

Romain, Thank you so much for the kind words and rating! I noticed you gave us a 8/10 for "Likelihood to Recommend," thank you. I'm curious to know how can we improve? Our goal is 10/10 and any help or insights you could share with us would be extremely helpful. My email is derek@cl.ly Thank you again for your kind words and rating. Best, Derek Vp of Marketing @ CloudApp

Big fan, love it!!

Aug 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Huge time saver.
2) A much easier way to show my team (or friends) a visual to answer a question.
3) Works extremely well in my support team

Cons: 1) It doesn't have a Gmail/Chrome integration.
2) They don't have a great mobile app. There's a few in the App Store but none of them give as good as an experience as their Mac desktop app.

Overall: I'm a huge fan of CloudApp. Been using them for the last 6 months. Started out where a few of my team members in the customer support team were using it, so I jumped in to give it a try too. At first I was just using it to take a few screenshots here and there, but what ended up being hugely helpful in my day to day support workflow was being able to answer our customers questions with a quick custom video. We get a ton of questions from our customers but they don't always quite understand our documentation. We do our best!! But with CloudApp I can send a short video that I personally made in 10-15 seconds answering a question visually, rather than writing out a couple paragraphs of text.

Since we use Zendesk, I find myself wishing that CloudApp had a Zendesk integration. Usually I have to copy a short CloudApp link to a ticket or upload the gif directly but I'd love to see it made a bit easier.

Visual search had been really great so far too. Would love to see a Giphy integration so I can search for my stuff and maybe search for something that makes me or a team member laugh that I could share.

Last thing would be our Intercom client. We get a lot of customer tickets from our website and if I paste a link into a chat it doesn't show a preview. Intercom, if you're reading this, get that fixed!

Recommendations to other buyers: When we signed up we had to pay for a plan after a few weeks. While we pay for it now, if you're considering using it or not they just released a free version. You can give it a try personally and see how you like it.

Vendor Response

by CloudApp on August 29, 2016

Thank you Carl for your amazing review! It is greatly appreciated. Best, Derek Rey / CloudApp

All 28 people on my team use CloudApp! Screenshots & grabs are a 2nd language now.

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CloudApp upgrades habits we all have using desktop software (copy-paste and taking screenshots). You don't have to learn anything new--your habit suddenly just works better, and you can never go back.

Overall: CloudApp is one of only three apps everyone on my team uses (along with Slack and Gmail). New hires see us all using it constantly in chat, on Github pull requests, in bug 'repro' steps, over email, and in presentations, so they gravitate toward it and pick it up quick.

Over chat the screen recordings do an amazing job of demoing bits and pieces of UI or app behavior that are works-in-progress. This massively speeds up our feedback loops and removes a lot of verbal and written explanation. Long live the animated gif!

Github pull requests that make user-facing changes often include screen recordings that show before v. after. This lets more people note the change and, for small changes, can allow designers and product managers to give thumbs up without more than a glance.

And last, our bug reports benefit tremendously from screen recordings. Animated gifs ftw again! Saves on writing and explanation, making issues easily identifiable and reproducible by an engineer ready to fix it.

No one on the team will ever go back. Using CloudApp has become second nature to us now! And while most of it happens thanks to auto-expanded images in Slack or Github, there are crucial times we take advantage of CloudApp's notes features to illustrate a point, or its search feature to dig up an earlier example.

Vendor Response

by CloudApp on August 26, 2016

Hi Jeremy, This is Derek from CloudApp. I work with Julie. Thank you thank you thank you for this review! It is incredible and VERY appreciated! Thank you thank you thank you! Best, Derek VP of Marketing / CloudApp

Slick and indispensible

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Quickly became an indispensable part of my workflow. It's how i explain thing to people, communicate concepts, and suggest changes / edits to things. Just SO MUCH FASTER and more natural than anything else.

Vendor Response

by CloudApp on August 26, 2016

Thanks man! -DRey

Makes communication that much easier!

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick. Easy. Effective. Love the screencapture gif record.

Overall: As a designer, I use Cloudapp quite often to share screenshots with developers about issues, or updates that need to happen to what we're working on.

Vendor Response

by CloudApp on August 25, 2016

Thank you Weston! Much much appreciated review! :) and I believe I owe you an email! Coming.. - Derek Rey

Easy to use...and it's changed the way we do our support and sales.

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use, high quality capturing, and really cool analytics on the files you upload.

Cons: Once in a great while, we'll have customers that get confused having to open a Cloudapp link. The good news is, the more they use it, the more comfortable they become with it. It's naturally like the evolution of a product.

Overall: We really like CloudApp. We needed a way to easily show our customers features of LeadIQ's, and CloudApp's screen shooting makes it really simple and easy.

We've been able to cut down our ticket times using their gif recorder. With it you can record actions inside our app, and just send a link to the customer to show them how to do something. This speeds up the back and forth.

Recommendations to other buyers: I think it's not bad for prospecting as well, but that's still kind of not what it was built for. If you want to help cut down support and sales questions, it's really helpful workflow wise.

Vendor Response

by CloudApp on August 25, 2016

Thank you Ryan! This is an awesome review... Greatly greatly appreciated! Best, Derek Rey / CloudApp

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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