# UniVoIP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UniVoIP Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/154354/Cloud-Call-Center-Solution --- # UniVoIP Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UniVoIP ## What is UniVoIP? UniVoIP is a forerunner in cloud communications and a leading provider of managed voice services. Our engineer-focused team has decades of experience in delivering the industry’s most forward-thinking business communications technology. UniVoIP provides purpose-built-for Teams Cloud Voice for Microsoft Teams, UCaaS, Contact Center, Conferencing, and SD-WAN solutions, backed by 24/7-365 US-based support. ## What is UniVoIP used for? [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 95% Neutral 0% Negative 5% Starting price $7 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UniVoIP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://univoip.com/&name=UniVoIP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UniVoIP 4.7 (20) VS. [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $7 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (20) Ease Of Use 4.0 (958) Value For Money 4.3 (19) Value For Money 4.2 (781) Customer Service 4.4 (19) Customer Service 4.0 (753) ## UniVoIP alternatives [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Highest Rated [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) [4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145004/Nextiva-Call-Center/) [3C Plus](https://www.capterra.com/p/219652/3C-Plus/) [0.0](https://www.capterra.com/p/219652/3C-Plus/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219652/3C-Plus/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IVR 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Queue Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Call Logging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Computer Telephony Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls UniVoIP 18 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Distribute/route/connect calls A call center that both makes and receives calls Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Computer-telephony integration is the use of computers to manage telephone calls Assign working shifts or tasks to employees based on their availability Designed for call centers A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Predict labor requirements based on past and present data/trends Agents choose who to call and when A call center that primarily makes calls, typically sales focused A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.3 (19) Free Trial Free Version Basic $7.00 Per User,Per Month Value for money 4.3 (19) 4.3 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (19) 4.4 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 20 reviews Filter by rating 5(14) 4(5) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent VC Veronica C. Administrator Financial Services ### "Happy Camper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2022 Easy Pros The customer service is always easy and pleasant. Cons Nothing in particular, it has always been easy to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2022 Veronica, thank you for your positive feedback! We're here should you need anything going forward. Glad to hear you've found our customer service staff to be helpful and easy to work with! LD Lauren D. Director, Business Affairs & Accounting Marketing and Advertising ### "Always there for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2022 We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team. Pros What we most appreciate about UniVoIP is the ease of use and the support we get. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2022 Thank you for your feedback Lauren. Our Support Team remains here to assist should any future issues arise. We're glad you've had a great experience with UniVoIP! MG Moe G. Office Manager Legal Services ### "Univoip Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 29, 2022 Great support! Very friendly staff that takes extra steps to ensure your issue is resolved. Pros Good features and excellent support staff Cons Call quality and call recording quality could be better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2022 Thank you for taking the time to submit your feedback to us, Moe, and your comments have been noted. We greatly appreciate it! JR Javier R. Practice Director Computer Software ### "No brainer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2022 We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around. Pros UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams. We used teams to chat and call internally and to present to our customers. Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time. Cons There is nothing I don't like about the product. It is amazing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 21, 2022 We're so happy you're delighted with your experience with UniVoIP! CC Cameron C. IT Director Non-Profit Organization Management ### "UniVoIP review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2022 Excellent Customer service. Very responsive. Pros Uptime, ease of use, reliability, and sound quality. Cons Software design a little clunky, website could be more modern. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 21, 2022 Thank you so much for submitting your review - we appreciate it, and have noted your feedback! PG Patrick G. manager ### "Dishonest lying and deceitful." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 19, 2018 I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics. Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place. Pros Quick response and nice employees. When you call in everyone is nice and helpful. If they could just keep their word it would help swallow their exorbitant costs and poor quality lines. Cons Univiop spends their time lying, and working to trick you with their contracts. They will send you and email and give you information and then do the opposite. When they didn't like what I had to say on the phone, they actually cut off my phone service. Really that happened. My 10/10 line was at best maybe 4/5. Maybe once at 2:00am some off day we got 9/9. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2022 Patrick, We are very glad we were able to rectify the situation you experienced and are very happy you are still with UniVoIP. We appreciate your continued business. KC Kyle C. IT Manager ### "Terrible Customer Service" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 22, 2017 Pros Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do. Cons Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2020 Hi Kyle, thank you for your input. We regret to hear that your experience with us was not up to your standards. It is a priority for us that our products and services deliver guaranteed outcomes for our customers at the industry's most competitive pricing, and we are sorry that it was not your experience. Furthermore, our customer support team's goal is to provide the most comprehensive customer support experience possible, and on average receives a 4.9 out of 5 customer service rating. With that said, we are very sorry your experience with our team falls outside of our norm, and we'd like to see how we can make that up to you. Please contact us at 855-864-8647 to further discuss. JK John K. Lead applications specials Hospital & Health Care ### "Great product for business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 18, 2016 VOIP, great product, fairly easy for business use fire anyone Pros Feature Cons Some knowledge is needed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2020 Hi John, thank you very much for your feedback! We are happy to hear that you've had a positive experience with us. With regard to some knowledge being required to operate our solutions, our support team is always here to help! We provide 24/7/365 US-based customer support, as well as admin and user training. Just let us know, and our team will walk you through the features and functionality so that you can best leverage our solutions! JG Jill G. ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 18, 2016 We haven't really used any of your features but the best part is our phone system hasn't broken down like before. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2020 Thank you for your feedback, Jill! Please let us know if we can assist you in utilizing our solutions to their full potential! We are always here to help! EA Edward A. ### "Assistance from Univoip Personnel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 17, 2016 Excellent customer service and prompt attention is always give by Tech Support, team is always there to assist you, highly professional. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 5, 2018 We take pride in offering the best personalized customer service possible to ensure business continuity and optimize our customer's ROI . [View all Reviews](https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)