# UniVoIP Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about UniVoIP Software - reviews, pricing plans, popular comparisons to other VoIP products and more.

Source: https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/pricing

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# 

 UniVoIP Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

UniVoIP

## What is UniVoIP?

UniVoIP is a forerunner in cloud communications and a leading provider of managed voice services. Our engineer-focused team has decades of experience in delivering the industry’s most forward-thinking business communications technology. UniVoIP provides purpose-built-for Teams Cloud Voice for Microsoft Teams, UCaaS, Contact Center, Conferencing, and SD-WAN solutions, backed by 24/7-365 US-based support.

## What is UniVoIP used for?

[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

95%

Neutral

0%

Negative

5%

Starting price

$7

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### UniVoIP

4.7 (20)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$7

Per User, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (20)

Ease Of Use

4.0 (245)

Value For Money

4.3 (19)

Value For Money

4.2 (157)

Customer Service

4.4 (19)

Customer Service

4.0 (197)

## UniVoIP alternatives

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

[4.2 (253)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

Starting price

$65.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

Highest Rated

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

Starting price

$30.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

[3C Plus](https://www.capterra.com/p/219652/3C-Plus/)

[0.0](https://www.capterra.com/p/219652/3C-Plus/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/219652/3C-Plus/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automatic Call Distribution

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Recording

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

IVR

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Queue Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Monitor wait time and abandonment for incoming requests that have not been routed

Call Logging

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Computer Telephony Integration

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

UniVoIP 18 features

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Distribute/route/connect calls

A call center that both makes and receives calls

Collects essential call data such as call origin, call destination, call length, and other transaction details

Record the audio of phone conversations for quality assurance purposes

Computer-telephony integration is the use of computers to manage telephone calls

Assign working shifts or tasks to employees based on their availability

Designed for call centers

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Predict labor requirements based on past and present data/trends

Agents choose who to call and when

A call center that primarily makes calls, typically sales focused

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.5 (20)

4.5

Based on 20 reviews

## Pricing

Value for money

4.3 (19)

Free Trial

Free Version

Basic

$7.00

Per User,Per Month

Value for money

4.3 (19)

4.3

Based on 19 reviews

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## Support, customer service and training options

Customer Service

4.4 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (19)

4.4

Based on 19 reviews

## User reviews

Overall rating

4.7

Based on 20 reviews

Filter by rating

5(14)

4(5)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

VC

Veronica C.

Administrator

Financial Services

### "Happy Camper"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 26, 2022

Easy

Pros

The customer service is always easy and pleasant.

Cons

Nothing in particular, it has always been easy to work with.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 9, 2022

Veronica, thank you for your positive feedback! We're here should you need anything going forward. Glad to hear you've found our customer service staff to be helpful and easy to work with!

LD

Lauren D.

Director, Business Affairs & Accounting

Marketing and Advertising

### "Always there for us"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 20, 2022

We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team.

Pros

What we most appreciate about UniVoIP is the ease of use and the support we get.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 9, 2022

Thank you for your feedback Lauren. Our Support Team remains here to assist should any future issues arise. We're glad you've had a great experience with UniVoIP!

MG

Moe G.

Office Manager

Legal Services

### "Univoip Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 29, 2022

Great support! Very friendly staff that takes extra steps to ensure your issue is resolved.

Pros

Good features and excellent support staff

Cons

Call quality and call recording quality could be better

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 9, 2022

Thank you for taking the time to submit your feedback to us, Moe, and your comments have been noted. We greatly appreciate it!

JR

Javier R.

Practice Director

Computer Software

### "No brainer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 8, 2022

We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around.

Pros

UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams. We used teams to chat and call internally and to present to our customers. Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time.

Cons

There is nothing I don't like about the product. It is amazing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 21, 2022

We're so happy you're delighted with your experience with UniVoIP!

CC

Cameron C.

IT Director

Non-Profit Organization Management

### "UniVoIP review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 7, 2022

Excellent Customer service. Very responsive.

Pros

Uptime, ease of use, reliability, and sound quality.

Cons

Software design a little clunky, website could be more modern.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 21, 2022

Thank you so much for submitting your review - we appreciate it, and have noted your feedback!

PG

Patrick G.

manager

### "Dishonest lying and deceitful."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

October 19, 2018

I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics. Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place.

Pros

Quick response and nice employees. When you call in everyone is nice and helpful. If they could just keep their word it would help swallow their exorbitant costs and poor quality lines.

Cons

Univiop spends their time lying, and working to trick you with their contracts. They will send you and email and give you information and then do the opposite. When they didn't like what I had to say on the phone, they actually cut off my phone service. Really that happened. My 10/10 line was at best maybe 4/5. Maybe once at 2:00am some off day we got 9/9.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 5, 2022

Patrick, We are very glad we were able to rectify the situation you experienced and are very happy you are still with UniVoIP. We appreciate your continued business.

KC

Kyle C.

IT Manager

### "Terrible Customer Service"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

June 22, 2017

Pros

Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do.

Cons

Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 23, 2020

Hi Kyle, thank you for your input. We regret to hear that your experience with us was not up to your standards. It is a priority for us that our products and services deliver guaranteed outcomes for our customers at the industry's most competitive pricing, and we are sorry that it was not your experience. Furthermore, our customer support team's goal is to provide the most comprehensive customer support experience possible, and on average receives a 4.9 out of 5 customer service rating. With that said, we are very sorry your experience with our team falls outside of our norm, and we'd like to see how we can make that up to you. Please contact us at 855-864-8647 to further discuss.

JK

John K.

Lead applications specials

Hospital & Health Care

### "Great product for business"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 18, 2016

VOIP, great product, fairly easy for business use fire anyone

Pros

Feature

Cons

Some knowledge is needed

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 24, 2020

Hi John, thank you very much for your feedback! We are happy to hear that you've had a positive experience with us. With regard to some knowledge being required to operate our solutions, our support team is always here to help! We provide 24/7/365 US-based customer support, as well as admin and user training. Just let us know, and our team will walk you through the features and functionality so that you can best leverage our solutions!

JG

Jill G.

### "Great service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 18, 2016

We haven't really used any of your features but the best part is our phone system hasn't broken down like before.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 24, 2020

Thank you for your feedback, Jill! Please let us know if we can assist you in utilizing our solutions to their full potential! We are always here to help!

EA

Edward A.

### "Assistance from Univoip Personnel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 17, 2016

Excellent customer service and prompt attention is always give by Tech Support, team is always there to assist you, highly professional.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 5, 2018

We take pride in offering the best personalized customer service possible to ensure business continuity and optimize our customer's ROI .

[View all Reviews](https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/reviews/)

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