--- title: "UniVoIP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UniVoIP the right VoIP solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- UniVoIP 4.6 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of UniVoIP Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews JR Javier R Practice DirectorComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP.“ June 8, 2022 ## Showing most helpful reviews Showing 1-20 of 20 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Practice Director Used the software for: Less than 1 year ### "No brainer" June 10, 2022 5.0 We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around. Pros UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams. We used teams to chat and call internally and to present to our customers. Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time. Cons There is nothing I don't like about the product. It is amazing. Review Source R Reviewer Operations and Program Director Used the software for: Less than 1 year ### "UNIVOIP is the way to go" September 30, 2016 5.0 As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient! Pros The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/ Cons The look of it feels a little "1998" but that doesn't cause any issues with the functionality. Review Source R Reviewer IT Manager Used the software for: 3-5 years ### "Terrible Customer Service" June 23, 2017 2.0 Pros Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do. Cons Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Univoip Review " June 30, 2022 5.0 Great support! Very friendly staff that takes extra steps to ensure your issue is resolved. Pros Good features and excellent support staff Cons Call quality and call recording quality could be better Review Source R Reviewer Director, Business Affairs & Accounting Used the software for: 3-5 years ### "Always there for us" July 22, 2022 5.0 We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team. Pros What we most appreciate about UniVoIP is the ease of use and the support we get. Review Source R Reviewer IT Director Used the software for: 3-5 years ### "UniVoIP review" June 9, 2022 5.0 Excellent Customer service. Very responsive. Pros Uptime, ease of use, reliability, and sound quality. Cons Software design a little clunky, website could be more modern. Review Source R Reviewer manager Used the software for: 3-5 years ### "Dishonest lying and deceitful." October 24, 2018 4.0 I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics. Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place. Pros Quick response and nice employees. When you call in everyone is nice and helpful. If they could just keep their word it would help swallow their exorbitant costs and poor quality lines. Cons Univiop spends their time lying, and working to trick you with their contracts. They will send you and email and give you information and then do the opposite. When they didn't like what I had to say on the phone, they actually cut off my phone service. Really that happened. My 10/10 line was at best maybe 4/5. Maybe once at 2:00am some off day we got 9/9. Review Source R Reviewer Administrator Used the software for: Less than 1 year ### "Software Support" May 17, 2017 5.0 Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~ Pros Everything Cons That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk. Review Source R Reviewer Administrator Used the software for: Less than 1 year ### "Happy Camper" July 27, 2022 5.0 Easy Pros The customer service is always easy and pleasant. Cons Nothing in particular, it has always been easy to work with. Review Source R Reviewer Used the software for: 3-5 years ### "Working with UniVoip" September 30, 2016 5.0 We have worked with Univoip for many years and they have become partners of ours: not only in providing quality services for our phone system, but also offering us other types of support such as sponsoring our Fundraising Breakfasts and inviting us to participate in their Nonprofit Seminar series to gain exposure. I appreciate their services as a vendor and we will continue to work with them! Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "The Valley Economic Alliance" October 6, 2016 5.0 Everyone from UniVoIp has been a joy to work with. Installation went smoothly and any questions we've had since have been answered promptly. We are very happy with our new phone system. Pros Ease of use. Cons Loss of access when the network crashes. Review Source R Reviewer IT Network Engineer Used the software for: 1-3 years ### "Great experience and feedback" October 17, 2016 5.0 Chris Vuillaume helped me get a quote quickly and for exactly what I was looking for. I could not have had an easier or more precise experience. Pros Ease of use, software flexibility and functionality Cons Minimum contract length is long. It could be beneficial to have shorter contract lengths. Review Source R Reviewer Accountant Used the software for: 1-3 years ### "Manager Financial Services" May 12, 2016 5.0 Pros The flexibility to take the phones to different locations, it's always like having an office cell phone that travels with you. Cons I think the voicemail to email options need a little tweaking. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Prompt service and quoting " August 24, 2016 4.5 Pros I appreciated how quickly they responded to my request. They responded to my inquiry immediately and was very patient and knowledgeable. Cons Price was relatively expensive compared to some others. Review Source R Reviewer Lead applications specials Used the software for: Less than 1 year ### "Great product for business" November 21, 2016 4.0 VOIP, great product, fairly easy for business use fire anyone Pros Feature Cons Some knowledge is needed Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Review of Univolp" September 28, 2016 4.0 Pros unlimited call and prompt customer services. There is also recall recording feature. They offer solutions tailored to everyone from small businesses to governmental agencies. Cons initial set up takes a long time and the transition was hard. Review Source R Reviewer Executive Assistant Used the software for: 3-5 years ### "Best Customer Service " October 20, 2016 5.0 Every time we have an issue with our equipment, all we need to do is call and it gets resolved right away. The Customer Service is by far one of the best we have received anywhere. We never have to wait very long for the phone to be answered and the attendants are always friendly and helpful. The follow up is great and welcomed. Keep up the good work guys! Both Alexe's that work there are amazing! always receive the best from them both. Pros The software has many functions and it gives us many options. Cons It works for us, so I do not have any cons Review Source R Reviewer IT Manager Used the software for: 1-3 years ### "Outstanding product" September 9, 2016 4.5 Pros Excellent technical team, always available to answer my questions and get me going. Cons New system had glitches being worked out but over all a great product Review Source R Reviewer ### "Assistance from Univoip Personnel" January 2, 2018 5.0 Excellent customer service and prompt attention is always give by Tech Support, team is always there to assist you, highly professional. Review Source R Reviewer ### "Great service" May 17, 2017 5.0 We haven't really used any of your features but the best part is our phone system hasn't broken down like before. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.