# Keela Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Keela Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more. Source: https://www.capterra.com/p/154358/Keela/ --- # Keela Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Keela ## What is Keela? Keela is a nonprofit CRM that unifies fundraising and donor communications. Keela’s uniquely powerful solution bridges the gap between fundraising and communications, allowing nonprofits to improve donor relations through targeted, multi-channel approaches. Keela's platform allows you to pull critical donor information directly from your CRM into your donor communications, so you know who to ask for a donation, the best time to ask them, and the perfect amount to ask for. ## What is Keela used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 314 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 2% Pros & cons Responsive and attentive support team Collaborative team management features Minor glitches and workflow interruptions Starting price $160 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Donation Management / 2025 - Fundraising / 2025 - Nonprofit CRM / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Keela?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.aplos.com/&name=Keela) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Keela 4.3 (314) VS. [4.5 (1,459)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price $160 Usage Based, Per Month Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (314) Ease Of Use 4.3 (1,458) Value For Money 4.4 (274) Value For Money 4.5 (1,194) Customer Service 4.5 (284) Customer Service 4.8 (1,357) ## Keela alternatives [4.3 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (418)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [Givebutter](https://www.capterra.com/p/172048/Givebutter/) [4.8 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/154358/Keela/alternatives/) ## FAQs about Keela Overview ### What problems does Keela solve? Keela helps nonprofit teams replace scattered spreadsheets and disconnected tools by centralizing donor records, donations, receipts, volunteer activity, forms, email campaigns, and reporting. It reduces manual receipting, missed follow-ups, duplicate outreach, and fragmented financial tracking, helping fundraisers, development staff, executives, boards, and volunteers stay coordinated and donor-focused. Answer based on 250 reviews Overview ### Which roles and teams benefit most from Keela? Keela is most used by nonprofit leaders, fundraising teams, and administrative staff who manage donor relationships, campaigns, and daily operations. Executive directors, presidents, and CEOs use it for reporting and oversight, while program and office teams track contacts, coordinate outreach, and keep fundraising, communications, and constituent data organized. Answer based on 314 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Keela built for? Keela is built for small nonprofits, with 96% of reviewers from small businesses and 58% from nonprofit organization management. It also serves midsize and enterprise organizations at 2% each, with additional adoption in religious institutions at 4% and education management at 3%. Answer based on 314 reviews Features and Usability ### What are the key features of Keela? Keela includes core nonprofit CRM features like donor management, donation tracking, contact records, and reporting, plus differentiated tools for email campaigns, online donation forms, tax receipts, and recurring giving. Reviewers also highlight team collaboration features such as shared notes, task management, and multi-user access for centralized data management. Answer based on 158 reviews Pricing ### How much does it cost and what fees or limitations are included? Keela starts at $160/month for the Up To 1000 Contacts plan, then $315 for 2501-5000 Contacts and $430 for 7501-10000+ Contacts; larger organizations need custom pricing. Plans include no transaction fees. Reviewers often call pricing fair and affordable, though some say contact-based tiers can feel limiting or costly as lists grow. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does Keela integrate with? Keela integrates with Mailchimp, PayPal, Stripe, QuickBooks Online, Canva, and Eventbrite, covering email marketing, payments, accounting, and event management. It also connects to tools such as Gmail, SendGrid, and Xero. The official integration catalog shows 12 third-party platforms, with Mailchimp, PayPal, and Stripe most often confirmed by reviewers. Answer based on 62 reviews Getting Started and Support ### How easy is it to onboard and train a team on Keela? Keela is generally easy to onboard for nonprofit staff and volunteers, with live online sessions, webinars, videos, and documentation supporting day-to-day learning. Reviewers say nontechnical and occasional users get started quickly, while admins, database managers, and teams handling reports, integrations, or custom setup often need more time and hands-on guidance. Answer based on 56 reviews Getting Started and Support ### What customer support options does Keela offer, and how do users rate the experience? Keela offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, clear, and helpful, with searchable self-help content and staff that listen to feedback. Some reviewers report slower ticket resolution, inconsistent communication, and wanting quicker help for complex setup or migration issues. Answer based on 115 reviews Donor management ### How well does Keela handle donor management for nonprofits? Keela centralizes donor records, donations, communications, and fundraising tasks in one nonprofit-focused system. Small and mid-sized organizations often find it easy to track giving history, segment supporters, send campaigns, and run reports, though some teams mention limits in reporting flexibility, integrations, migration support, and a few donation workflow details. Answer based on 158 reviews ## Who uses Keela? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and attentive support team 93% positive reviews out of 88 Most users report customer support is prompt, helpful, and receptive to feedback for ongoing improvements. Rochelle B. Executive Director, 2 - 10 employees. "The customer support is great whenever we encounter an issue and we love that new features are continuously being added." Minor glitches and workflow interruptions 78% negative reviews out of 27 Most reviewers indicate bugs and issues cause occasional slowdowns, confusing processes, and minor workflow disruptions. Amber B. Executive Director , 1 employee. "The only issue we have had is with the Peer to Peer Fundraising function." Collaborative team management features 95% positive reviews out of 42 Most users comment team collaboration is streamlined by shared access, task assignment, and real-time updates. Wendi P. Executive Director and Co-founder, 2 - 10 employees. "I like that multiple staff can have different access for different purposes." Intuitive and simple interface 94% positive reviews out of 34 Most reviewers describe ease of use as a major benefit, making daily tasks faster and less stressful. ## Features AI summary Based on 1,387 Nonprofit CRM reviews Capterra reviewers say these are the features nonprofit CRM buyers value most: - **Donation Tracking** (**75%** of reviewers rated this feature as critical) - **Donor Management** (**70%**) - **Credit Card Processing** (**65%**) Keela supports all three top-priority features: **Donation Tracking**, **Donor Management**, and **Credit Card Processing**. Together, these capabilities help nonprofits keep fundraising records accurate, manage donor relationships more effectively, and process contributions quickly, allowing teams to improve donor outreach, track giving history, and handle donations with less manual work. Donation Tracking 4.6 (50) 88.00% of 50 reviewers that rated this feature as important or highly important Track and view detailed financial donation history made by contacts and members Credit Card Processing 4.2 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Accept and process credit card transactions Contact Management 4.4 (68) 73.53% of 68 reviewers that rated this feature as important or highly important Keela offers a centralized space to manage, update, and communicate with all contacts. Users think it’s helpful for organizing contact details, grouping with tags, merging duplicates, and running reports, though some mention challenges with duplicate entries and manual data input. Electronic Payments 4.1 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Fundraising Management 4.2 (49) 71.43% of 49 reviewers that rated this feature as important or highly important Activities related to raising money for a specific cause Donor Management 4.4 (65) 78.46% of 65 reviewers that rated this feature as important or highly important With this capability, you can efficiently track donor interactions, donations, and communication history in one organized place. Reviewers appreciate the easy access to donor data, streamlined donation processing, and the ability to segment and tag donors for targeted outreach. Keela 76 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Provides a channel for team members to share AI models, media files, communicate, and work together Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Keela offers a centralized space to manage, update, and communicate with all contacts. Users think it’s helpful for organizing contact details, grouping with tags, merging duplicates, and running reports, though some mention challenges with duplicate entries and manual data input. View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Track and view detailed financial donation history made by contacts and members Search 3rd party databases to identify potential donors With this capability, you can efficiently track donor interactions, donations, and communication history in one organized place. Reviewers appreciate the easy access to donor data, streamlined donation processing, and the ability to segment and tag donors for targeted outreach. Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Activities related to raising money for a specific cause Ability to match gifts through the system Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Track interaction history by documenting conversations for contacts Add, store and access information pertaining to members Database of members to track personal information of individuals and families Ability to make a donation from a mobile device/app Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create new forms and/or use ready-made online form templates Outlet for members and visitors to submit donations electronically Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Track commitments to donate in the future Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Assign available resources (human and/or non-human) to various projects and tasks Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (314) 4.0 Based on 314 reviews ## Pricing Value for money 4.4 (274) [View pricing plan details](https://www.capterra.com/p/154358/Keela/pricing/) Up To 1000 Contacts $160.00 Usage Based,Per Month It includes: - Unlimited Online Training - Donor & Volunteer Management - Email Marketing - Unlimited Email Support - Reporting & Analytics - No Transaction Fees - Membership Management - Project Management - CRM - Automatic Receipts - Integrations - Unlimited Number Of Emails - Unlimited Email Templates - Grant Management - Unlimited Donation Forms - Compliant Tax Receipts (IRS/CRA/ACNC Compliant) - Anti-Spam Compliance - Automation 2501-5000 Contacts $315.00 Usage Based,Per Month It includes: - Unlimited Online Training - Donor & Volunteer Management - Email Marketing - Unlimited Email Support - Reporting & Analytics - No Transaction Fees - Membership Management - Project Management - CRM - Automatic Receipts - Integrations - Unlimited Number Of Emails - Unlimited Email Templates - Grant Management - Unlimited Donation Forms - Compliant Tax Receipts (IRS/CRA/ACNC Compliant) - Anti-Spam Compliance - Automation 7501-10000+ Contacts $430.00 Usage Based,Per Month It includes: - Unlimited Online Training - Donor & Volunteer Management - Email Marketing - Unlimited Email Support - Reporting & Analytics - No Transaction Fees - Membership Management - Project Management - CRM - Automatic Receipts - Integrations - Unlimited Number Of Emails - Unlimited Email Templates - Grant Management - Unlimited Donation Forms - Compliant Tax Receipts (IRS/CRA/ACNC Compliant) - Anti-Spam Compliance - Automation Custom Pricing For More Than 10,000 Contacts Contact vendor for details It includes: - Unlimited Online Training - Donor & Volunteer Management - Email Marketing - Unlimited Email Support - Reporting & Analytics - No Transaction Fees - Membership Management - Project Management - CRM - Automatic Receipts - Integrations - Unlimited Number Of Emails - Unlimited Email Templates - Grant Management - Unlimited Donation Forms - Compliant Tax Receipts (IRS/CRA/ACNC Compliant) - Anti-Spam Compliance - Automation Value for money 4.4 (274) 4.4 Based on 274 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (284) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (284) 4.5 Based on 284 reviews ## User reviews Overall rating 4.3 Based on 314 reviews Filter by rating 5(139) 4(147) 3(21) 2(3) 1(4) Mentioned topic Sorted by most recent MG Mayra G. Director of Education and Donor Stewardship Non-Profit Organization Management ### "Great CRM for Non-Profits " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 My overall experience has been an easy integration in learning the system. How everything works and flows. Pros What I like most about Keela is that is easy to administer. The more you use it the CRM works seamlessly. All parts talk to each other and this help keep data in one place and manage important areas for my nonprofit. Cons Keela works intuitively, the only area I would say I like the least is segmenting donors. I wish there was a faster way (such as batching donors) rather than inputting them one by one when segmenting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CW Cody W. Marketing and Donor Relations Coordinator Non-Profit Organization Management ### "Great Platform, Extremely Disappointing Support Experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 2, 2026 Extremely disappointing experience with Keela. After spending thousands of dollars, including additional import fees, and investing over two months into the migration process, we are still uncovering hundreds of missing donation records. As a non-profit organization, accurate donor data is absolutely critical, and the fact that major donor history was missing is incredibly concerning. What made the situation even worse was the lack of communication and accountability when these issues were raised. After escalating concerns involving missing data and discussing stepping away from the platform entirely, responses from our points of contact stopped altogether. We understand migrations can have challenges, but the combination of data integrity issues, long delays, poor communication, and ongoing costs made this an extremely frustrating experience. Unfortunately, this process left us with very little confidence in the platform moving forward. Pros The Keela platform itself is incredibly well designed, modern, and easy to use. The interface is clean, intuitive, and much more user friendly than many other donor management systems we explored. Features are laid out in a way that makes day-to-day tasks simple to navigate, and the overall system appears to have a lot of potential for nonprofits looking for a streamlined CRM solution. Cons Unfortunately, the staff support and migration experience became the weakest part of the process. Communication was inconsistent, timelines were missed, and serious concerns regarding missing donor data were not handled with the urgency or accountability we expected after investing significant time and money into the transition. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reasons for choosing Keela Ease of use and cost of the software were the main two. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alia W. Founder Non-Profit Organization Management ### "Great entry-level CRM for small nonprofits!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 31, 2026 Pros As a small nonprofit on a very limited budget, I spent quite a bit of time researching different CRM platforms we could utilize. I loved Keela for it's affordability, ease of set up, and clarity of user experience. I was able to import over a decade's worth of donor and gift details in via excel and it kept everything organized. Pulling reports was easy and the donation forms were professional. It was also easy to set up specialized donation forms for individual donors who wanted to do fundraising campaigns for us from their friends. Thank you, Keela! Cons I wish that the automations were available for the lowest subscription tear. Otherwise, very easy to use! Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) [Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reasons for choosing Keela I chose keela due to it's value and affordability, as well as easy of set-up Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Mallory P. Financial Manager Non-Profit Organization Management ### "Keela is the perfect software for tracking donor data!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 My experience using Keela for our donor management at our Non-Profit has been great and I think I’ve finally found one I plan to stick with. Pros Keela has been great for managing all of our donor data and having an easy way to keep track of who’s donated and who will likely donate in the near future. It is made running email campaigns, simple, and easy to choose specific people to contact under specific circumstances. Their customer support has always been available and great. The reports that are available have been useful for making decisions and planning future donor campaigns. Cons One of the biggest challenges we’ve encountered while using Keela is figuring out how to integrate with Quickbooks in an easy way but honestly this may more on our end than on theirs. Switched from [Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/) Cheaper and more functional than what Aplos had and they were joining together. Alternatives considered [Raisely](https://www.capterra.com/p/175393/Raisely/) Reasons for choosing Keela Keela had the best functionality and price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SV Steve V. President Non-Profit Organization Management ### "Keela Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 28, 2026 Pros The interactions tracking especially for emails allows our team to be on the same page and the reporting features and forms. Cons The lack of customization with permissions. Having this would be a huge help. The platform can sometimes be a bit slow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KS Katrina S. Communication Manager Non-Profit Organization Management ### "Easy to use CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 Keela is an easy-to-use CRM and has been great overall. We got it for the grant tracker, and they have expanded its features, which is a plus! Pros The best CRM I've used in my 12+ years of nonprofit work. It's easy to create reports, send mass communications, develop forms, and track grants. Cons I can't add images to the mobile donation form; however, it's not that big of a deal. I submitted a request, and hopefully I will see that feature soon. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We were looking for a CRM that could also track grants. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reasons for choosing Keela The user interface was easy to use and the grant tracker had what we needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KE Kyle E. Co-ED Education Management ### "Great value, good tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 26, 2026 Pros Good donor management tool with great analytics about donors. Their smart tools are helpful for those with small fundraising teams that need guidance on how much to ask donors for. Cons There are improvements they can make to the flow of the tool, or make better integrations with their smart tools (eg, adding a smart ask field when crafting emails). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NN Nancy N. Vice President of Program and Administration Religious Institutions ### "Next Level CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 26, 2026 Overall this has helped us take our donor care to the next level helping us see who might be falling through the cracks and where we need to focus next. It also allows us to have multiple people working with the same contact and quickly seeing any previous communication. Pros Keela has been a great tool for managing communication with our donors. Some of my favorite features are how it tracks communication with each donor and the easy way to take donations over the phone. It is also has smart tools to help you quickly see who needs follow up communication. Cons The customer support has been slow, but they do follow through and have given good solutions to issues that come up. Switched from [Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/) To expand our ability to track and manage our donors and campaigns. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Sean S. IT Admin and Consulting Non-Profit Organization Management ### "Essential CRM for Non profit organizations. Excellent " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 26, 2026 It is my go to I love Keela and have been a client for several years, I recommend it to all non profits and community partners. Essential CRM Pros Offers the best industry specific and holistic overall solution for non profits to manage operations comprehensively. Cons Lack of direct help and support without paid support. Setup and Onboarding could really help us utilize the complete system. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Complications Ease of use and Features. Keela is far more fluid. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BH Blakeley H. Development Director Non-Profit Organization Management ### "My Keela Experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 26, 2026 The overall experience has been great. We are able to do things we need to do. I love the forms section and communications to keep everything in one database. The donor management keeps everything where I need it. It does have trouble merging contacts and I often have to go in and manual do that. Pros The interface is easy to use and understand. It is easy and faster to run reports and import information I need. It is also great for email campaigns. We were weary about switching all our communication to Keela, but it has done well for us. Cons I do not like how I can not go back to the page I was previously on. On my donor management it always sends me to the beginning. I often have to open another tab to continue working. Switched from [Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/) When they were coming to work together we switched to have better features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/154358/Keela/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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