--- title: "Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Keela the right Nonprofit CRM solution for you? Explore 314 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154358/Keela/reviews/" page_type: "reviews" language: "en" --- Keela 4.3 (314) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Keela Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews BG Brian G CFOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “We love the robust tools that Keela offers us to track our donations, communicate with our donors, and pull custom reports for our Board and Executive team.“ May 26, 2026 CW Cody W Marketing and Donor Relations CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “After spending thousands of dollars, including additional import fees, and investing over two months into the migration process, we are still uncovering hundreds of missing donation records.“ June 2, 2026 BG Brian G CFOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Keela has allowed us to integrate our donor management with our accounting software to create a much more seamless financial management process.“ May 26, 2026 Arunmurugan S Project ManagerBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “Some parts of the platform can feel limited or clunky, especially when customizing reports or email templates.“ May 22, 2026 NN Nancy N Vice President of Program and AdministrationReligious Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “Some of my favorite features are how it tracks communication with each donor and the easy way to take donations over the phone.“ May 26, 2026 CM Christine M AccountantNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “For example if I inputted the wrong date I can not change it when I did not issue a tax receipt. “ May 19, 2026 CW Cody W Marketing and Donor Relations CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Features are laid out in a way that makes day-to-day tasks simple to navigate, and the overall system appears to have a lot of potential for nonprofits looking for a streamlined CRM solution.“ June 2, 2026 WP Wendi P Executive Director and Co-founderCivic & Social Organization, 2 - 10 employeesUsed the software for: 1-2 years. “It has taken time for my staff to learn the ropes on this, and she is still struggling to make time for managing it to it's potential.“ May 21, 2026 ## Showing most helpful reviews Showing 1-25 of 314 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mackenzie D. Watershed Education Lead Non-Profit Organization Management Used the software for: 6-12 months ### "A CRM that better fit our needs." August 27, 2020 4.0 Keela and their team has been exceptional in their customer service and getting back with answers to my questions. Pros Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts. Cons Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work. Reason for choosing Keela Intended for non-profit organizations, user friendly interface, friendly and helpful staff, and we got a deal on transferring data from our old CRM to Keela which was a huge bonus! Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We weren't utilizing the features of CC and were looking for a better CRM to log interactions with our audience and colleagues. Review Source Response from Aplos February 19, 2021 Thank you so much for your review, Mackenzie! We hope that Keela 2.0 has been a more user-friendly experience for you! Your team has provided great insight to our Support Team on additional features you are looking for in the system. This goes a long way in supporting our team in building an even more user-friendly platform! We appreciate your time and look forward to continuing to work with the team! KW Kathryn W. Office Administrator and Support Fund-Raising Used the software for: 1-2 years ### "Keela Review" May 20, 2026 4.0 We have been finding keela really helpful. We are still getting used to parts of the system and are learning new things every day. Pros Customer service is very helpful and prompt. We currently have been working with \[sensitive content hidden\] - she has been so helpful and has gone above and beyond to help us with any questions we have as we are navigation new parts of the Keela system. Keela has also been a lot more user-friendly than other systems we have tried. I really like the automation function, the ability to customize pretty much everything, and the way the data is logged and presented. Cons Sometimes the segments and automation don't properly filter what I am trying to filter. Some of it has to do with the labeling of the segment filters being similar or unclear. Sometimes it just doesn't work properly and I have to get creative with how to filter. I am seeing that there have been a lot of updates made to rectify this and have been noticing positive changes. Sometimes the reporting isn't the easiest to navigate, either including sometimes the widgets breaking. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Keela has a better system, can handle all of our contacts, has better campaign management, better customer service. Review Source AW Alia W. Founder Non-Profit Organization Management Used the software for: 2+ years ### "Great entry-level CRM for small nonprofits!" May 31, 2026 5.0 Pros As a small nonprofit on a very limited budget, I spent quite a bit of time researching different CRM platforms we could utilize. I loved Keela for it's affordability, ease of set up, and clarity of user experience. I was able to import over a decade's worth of donor and gift details in via excel and it kept everything organized. Pulling reports was easy and the donation forms were professional. It was also easy to set up specialized donation forms for individual donors who wanted to do fundraising campaigns for us from their friends. Thank you, Keela! Cons I wish that the automations were available for the lowest subscription tear. Otherwise, very easy to use! Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing Keela I chose keela due to it's value and affordability, as well as easy of set-up Review Source RR Roz R. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "A good basic donor management platform" May 20, 2026 3.0 Our experience with Keela has been mixed. The actual functionality of the tool covers 80% of what we need, which we consider good. Because the support team is very slow to respond, this unfortunately counteracts the effectiveness of Keela as a donor management platform. It is also difficult to connect between Australia and Canada, because the time zones are so different, and we are unable to call the support team during our own working hours. We acknowledge this presents a challenge with regards to communication. It would be great if we could receive a basic written update on our open support tickets, once or twice a week. Pros The Keela platform is generally very effective and user-friendly. It covers the core requirements of a donor management platform without being too complex or requiring plug-ins and add-ons. Cons We have consistently experienced delays in communication and actioning of requests by the Keela team. As of today our organisation has 3 support tickets open for multiple working days, and there has been no communication about any of these. The development team have been kind enough to work on a new way to create customer segments - but have stated that we need to rebuild all of our existing segments ourselves. This is a poor user experience, and does not encourage us to use the segmentation tool, in case it is deprecated again in future. We would also love to have the ability to build customised reporting, instead of only having a dozen pre-sets to choose from. This would elevate and increase our usage of Keela. I would recommend the Keela team review the way support requests are being triaged and see if there is a way to improve this. If that is not feasible, consider adding the most common requests into Keela as a functionality. For example - we would be happy to do bulk management of transactions - but as this functionality has been removed from Keela, we have to wait for the team to action those tasks. Our organisation is understanding and patient, so it is the lack of any communication with ongoing requests that frustrates us, as we have no idea what to expect. Review Source NH Norman H. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Keela remains the best I've seen for Donor Relationship Management" May 22, 2026 4.0 It hasn't been seamless, but overall it has been a huge boon to my nonprofit workflows. And, I think it only gets better the more you invest in your own system. I continue to learn, improve, and streamline to save myself time and effort down the line. Plus, the people behind the Velora suite are quite responsive and helpful! Pros Donor Relationship Management is not the same thing as CRM, and the more I looked around the marketplace the less I liked what I saw in the big name software packages for CRM applied to DRM, especially with regards to pricing. But even if price were no object, you need specific features for Donors, and Keela simply does it better. It's not perfect, but it will save you time and effort. The donor insights and communications records that you can build through the interface are really excellent. Cons In my opinion, the inability to generate end-of-year donation statements is very problematic. I think this may have to do with the fact that these practices differ outside the USA (and Keela was originally developed, as I understand, outside the USA). I do believe they will have this feature on the roadmap soon, which is a relief. I wish the membership options were a bit more extensive as well. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing Keela Pricing and features. Keela is natively built for nonprofits, Salesforce and Hubspot aren't. Plus, their pricing structure is wildly different. Review Source JR Jacquie R. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great CRM for a small nonprofit team" May 26, 2026 5.0 We are very happy with capability and level of support. Would just like more money so we can implement more benefits! Pros Keela has been a fantastic tool for the Australian Pet Welfare Foundation. As a small nonprofit, we need systems that are easy to use, reliable, and help us stay connected with our supporters. Keela has made donor management, reporting, and email campaigns really intuitive and easy to use. The integrations with our other programs are also extremely helpful and have made our workflows much smoother. Most importantly, Keela’s customer support is exceptional -the team is responsive, helpful, and genuinely supportive whenever we need assistance. Overall, Keela has been a great fit for our organisation and has helped us work more efficiently while staying focused on our mission. Cons Cost of automation options limiting, given we do not have additional funds to support this at the moment. Review Source MG Mayra G. Director of Education and Donor Stewardship Non-Profit Organization Management Used the software for: 6-12 months ### "Great CRM for Non-Profits " June 2, 2026 5.0 My overall experience has been an easy integration in learning the system. How everything works and flows. Pros What I like most about Keela is that is easy to administer. The more you use it the CRM works seamlessly. All parts talk to each other and this help keep data in one place and manage important areas for my nonprofit. Cons Keela works intuitively, the only area I would say I like the least is segmenting donors. I wish there was a faster way (such as batching donors) rather than inputting them one by one when segmenting. Review Source MA Margaret A. Fund Development Co-ordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Good basic CRM for small not-for-profits." May 26, 2026 4.0 I like knowing that I can effectively track my donor interactions. A CRM is essential to building better donor relations. Pros Reasonably priced for something that covers all the basics. A good choice for a small not-for-profit looking to have a solid CRM behind them. Cons Not all features are intuitive and updates to the system are not carefully communicated. Taking the time to test things out pays off. Review Source KE Kyle E. Co-ED Education Management Used the software for: 2+ years ### "Great value, good tools" May 26, 2026 5.0 Pros Good donor management tool with great analytics about donors. Their smart tools are helpful for those with small fundraising teams that need guidance on how much to ask donors for. Cons There are improvements they can make to the flow of the tool, or make better integrations with their smart tools (eg, adding a smart ask field when crafting emails). Review Source SV Steve V. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Keela Review" May 28, 2026 4.0 Pros The interactions tracking especially for emails allows our team to be on the same page and the reporting features and forms. Cons The lack of customization with permissions. Having this would be a huge help. The platform can sometimes be a bit slow. Review Source JG Jared G. Communication Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Get it all done!" May 21, 2026 4.0 Have had no major issues with the platform and feel so confident in doing whatever it is that we need to do Pros It has good functionality over so many functions. We can do just about everything we need to across of non-profit needs. Cons None of the tools are specifically good at anything. Example: the email interface leave alot to be desired. Alternatives considered [noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/) Reason for choosing Keela Wanted to give yall a try first as the offer was inticing. Review Source CO Catherine O. Volunteer Fund-Raising Used the software for: Less than 6 months ### "Amazing software all in one" May 19, 2026 5.0 It shows dashboards and reports so nonprofits profits can see how much money is coming in and coming out from where it includes email to so organizations can message donors and segment audiences example first time donors versus long-term supporters Pros It keeps track of supporters contact details and giving history in one database. Record one time and reoccurring donations and connects them to donor profiles. Cons There is nothing bad I can say about Kayla it is a very good software. It is all self-explanatory. It is very easy to use great tools for managing fundraising easier Switched from [iCloud](https://www.capterra.com/p/204717/iCloud/) It was easy to use. Compared to the other software out there Review Source KH Karl H. Executive Director Publishing Used the software for: 2+ years ### "Ease of Use/Clarity of Information" November 18, 2024 5.0 Overall, I have had a very good experience with Keela. Pros I appreciate that it is very easy to find information about individuals donors. The search function works the way I hope it should (put the name in and information pops up) and it isn't frustrating waiting for results. I also appreciate how I can quickly reach giving information for donors and see both recent and historical information without any trouble. Cons I would appreciate a Keela app for my phone. I do a lot of donor visits and if I was able to look up information on my phone for a certain donor, that would be incredibly helpful. Also, streamlining reports creation would be helpful. As the leader of my org, I don't do a lot of report creation but when I must do it, it gets confusing very quickly. I am not sure how to make this better but it seems like it could be. Switched from [CDM+](https://www.capterra.com/p/24586/CDM/) The previous software wasn't flexible enough for our needs. Review Source SG Shira G. Fundraising and Development Manager Research Used the software for: 1-2 years ### "Great self-serve solution for small and new shops" November 18, 2024 4.0 Pros Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself. Importing our old data and onboarding the system was painless. Cons Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities. Alternatives considered [CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Keela Keela was selected for considerations of cost and functionality Review Source RR Ronnie R. Marketing Communications Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Great platform for non-profits to produce great fundraising results." November 13, 2024 5.0 I have been able to provide amazing benefits to the organization and give program managers to material they need to garner donations and further communicate with those donors. It has completed changed our donation process. Pros Being able to house all of our donors and easily communicate with them. Having a place to create forms for revenue and donations within minutes and share it out to the public. Processing fee cover option for donors. Cons Not being able to add stock/ quantities to revenue forms. Also formatting images to forms so that it looks professional and parts of the image aren't cut off. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) No way to keep contacts of donors and lots of fees being taken from donations. Review Source RB Riley B. Managing Director Non-Profit Organization Management Used the software for: 6-12 months ### "Some great, some just okay, basics are lacking!" July 25, 2024 3.0 Keela has an excellent customer support team that is responsive and helpful and I do feel that they take user feedback seriously. That said, I wish I had made a different selection when choosing a new CRM. We're sticking with Keela for now in part because it is a huge undertaking to switch to a new database. If I could turn back time I would have chosen a more established company. If Keela is able to make some improvements to the basics they will have our business for a long time. Pros When selecting a new CRM Keela stood out to me due to the fact that it is highly customizable. For our needs, this was essential and it has lived up to my expectations in this area where many other options would not have fit our needs. The forms are beautiful and easy to customize. I like that it integrates easily with Paypal and Stripe. From a donor experience perspective, Keela is a huge upgrade from our previous CRM which was very important to us and a big reason why we switched. I've also found the customer support team to be responsive and helpful, and they seem to be constantly working on improving the platform which I appreciate! It never takes long to get a response and they will work with you to support you as much as you need. Cons Surprisingly, Keela's basic functions are where it lacks the most. Accurate and easy to use search bar? No way. Intuitive reporting? Nope. Mobile functionality? None. I didn't even think to consider these features when making my selection because I assumed that all platforms would be at least decent in these most basic arenas and I was weighing the bells and whistles. Keela's bells and whistles are fantastic, but the basics are sorely lacking. I know it is a relatively new database so I'm optimistic that improvements will continue to be made. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Keela Price Switched from [The Databank](https://www.capterra.com/p/84234/Databank/) Clunky forms on The Databank made for a bad user experience. We also were not able to do much customization on our own. Reporting was accurate but not user friendly. Review Source LW Laura W. Resource Developer Non-Profit Organization Management Used the software for: 6-12 months ### "Very happy with our experience!" April 20, 2021 5.0 Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our staff can now check donor accounts and see all relationship details at a glance. Pros As a smaller charity we are most impressed with the integrated features on Keela. Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy. Tax receipts are now branded and our charity is listed on our donors credit card bill. This helps tremendously with brand recognition! We are now able to save a lot in administration costs by no longer having to be dependant on third party processors. More importantly than money saved is the improved donor experience that we can now provide. We never have to direct our supporters to a third party to resend tax receipts, update credit card information, stop or increase monthly donation, etc. The BCC and FWD email features are a real time saver as well! Cons There are some features that need improvement to completely satisfy our needs but we find Keela always makes the effort to continually improve their product and is open to suggestions through their Ideas Portal. At the moment our biggest challenges with the software are: limitations in reporting, e-blast design features are limited and donor interactions are not able to be imported. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Keela The price point is good, on boarding costs are reasonable, the platform meets our needs and customer service is great. We also liked the idea of supporting a smaller, local company. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry was very clunky and difficult to use and there was very little customer support. Review Source Response from Aplos June 21, 2021 Oh, hello Laura! Thank you for taking the time to share this wonderful feedback. Firstly, let me just say that the Customer Care team think you are great, too! Your feedback over the last 9 months (Wow, has it really been that long?) has been absolutely integral to our Product Road Map. I'm very happy to share that enhancements to Reporting and E-blasts as well as the ability to import Interactions are on all on there! Keep an eye out for communications about each improvement as they're made in the system. Thanks again - we really appreciate you! LA Laura A. Executive Director Music Used the software for: 6-12 months ### "Keela review to date" September 17, 2022 4.0 We have only just started using the software, so do not feel we have had enough time with it yet to review it. We have noticed a couple of glitches with the software which are unique to our two organizations, as mentioned earlier in this survey. Pros We are very new to the software, so our focus so far has been on data entry and setting everything up and developing convention for entry to ensure consistency. Cons We would love to see the ticketing software that integrates with Keela. We have been using TicketPeak and it is not a simply process to ensure we are accurately capturing contact info. One system for our CRM, fundraising and box office would be ideal. We would also like there to be a way in which we can issue tax receipts for each of our two charitable organizations without having to pay for two separate databases. They are essentially the same contact list, but donations are made to either or both organizations. It would be great to find a solution to this within just the one database. Reason for choosing Keela Seemed to be the easiest and most intuitive for an organization of our size and with limited staff. Switched from [Theatre Manager](https://www.capterra.com/p/30690/Theatre-Manager/) Theatre Manager was very expensive and very unwieldy for an organization of our size. Because of the intricacy and complicated nature of the software, we had to have regular / seasonal training and it was very expensive. As with Keela, we had to request customer support through booking a "ticket" and response time was too slow for our needs. Keela is better with response times and we have always found you very helpful. We still very much prefer speaking with a real live person over the ticketing system, as our questions almost always require quick responses. Review Source CC Catherine C. Events and Chapter Communications Education Management Used the software for: 1-2 years ### "Keela is King of CRM" September 6, 2022 5.0 Very enthused and satisfied with our experience with keela. We have gained greater customer insights and the donor tax receipt system is very much improved from our previous software Pros The software is easy to use and has a number of features. The customer support is outstanding which is valuable because there are so many features. Cons The communications software and integration with the segments and tags can be cumbersome and requires more steps than other programs like mailchimp. However, Keela is constantly improving its offerings and we see these as minor compared to the benefits Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Donor tax receipts would be sent automatically upon donation Review Source Response from Aplos October 6, 2022 Hello Catherine. What an absolute joy to read! Thank you so much. "Keela is King" has a wonderful ring to it. The Customer Care team think you are outstanding as well - glad we are on the same page. I'm so happy to hear that your experience has been so positive. We look forward to growing our system with you! - Customer Care Team SB Sharon B. Data Base Administrator Environmental Services Used the software for: 6-12 months ### "Finally a System for TODAY!" May 19, 2026 4.0 Keela is an amazing tool for all users at any level of our organization. It's great for self serve inquiries. It has empowered to explore this system without fear of breaking it. I've already recommended it to other non profit organizations in our community. Pros I really enjoyed my 1st year using Keela and the bulk receipting tool, especially. It made this daunting task, super simple. I also appreciate being able to issue real time tax receipts with each qualifying donation. The Keela AI notebook is a very useful tool, as a new client to this CRM. It empowers me to explore without feeling afraid 'of breaking the system.' Keela is user-friendly, even at the novice level and the resource videos have helped me on my journey as our organization's database manager. Our previous CRM was archaic and hard to understand when it came to creating lists, tags and segments. Keela is very intuitive and seamless in their processes, and their knowledge I've learned in one area has been a building block in another area. Even something as entering new contact's address has data embedded to autofill the address before I've finished typing. This makes a basic task quick to complete. I wished we had found Keela sooner! Cons I wish Keela had the built in functionality to process monthly recurring donations via customer bank accounts also. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) It was the worst database I've ever used Review Source TT Trevor T. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Keela, Powerful Integrations that Simplify Nonprofit Management" November 15, 2024 4.0 Overall I am very impressed with Keela as a hub for organizational information. Pros The platform brings together so many tools, which makes it super flexible and efficient for nonprofit management. It’s like having a Swiss army knife for organization, communication, and fundraising all in one place, without the need to jump between apps. Cons One downside I've found is with the Zapier integration—not all fields are available for mapping, which can be a bit limiting. It’s more of a personal use issue, but it would make a big difference for streamlining specific workflows if all fields were accessible for mapping. Review Source AB Ariana B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Make it easy for your community to give back to your organization" May 17, 2023 5.0 Fantastic. Regular communication with supporters, easy online donation forms and seamless fundraising templates have helped our organization to grow exponentially over the last few years. Pros Before Keela, we had all of our contacts on various spreadsheets. Now I am able to find our donors, communicate with them and allow new volunteers and donors the opportunity to get involved as well. Cons I wish there were a simple option to collect simple information via a form without the donation links. Reason for choosing Keela price and user friendliness Review Source CM Catherine M. Intern Non-Profit Organization Management Used the software for: Less than 6 months ### "Useful Product" October 30, 2023 5.0 Pros Keela database and donor management is the most useful tool for our business model. It keeps track of donors and others interested in our cause and allows us to organize them effieciently. Cons One of the main issues when working with the database is the inability to sort in a way you would like. For example, moving transactions from one list to another while entering transactions from a certain date. Once finished, you are always brought back to the home page of where you were and not where you were in the list. It would also be more beneficial to have a smaller contact preview, currently the contact "preview" is basically opening the whole contact and less of a preview. Review Source MF Mark F. Executive Director Education Management Used the software for: 1-2 years ### "Accessible and cost-effective CRM for non-profits" September 12, 2022 5.0 This was our first online donation portal, and it worked perfectly. And having this combined with a CRM, to track all interactions and contact data, at an affordable price has been perfect. Pros The program is ready to deploy immediately for non-profits, and does not require an in-house IT team to deploy. The folks at Keela have designed it specifically for non-profits and administrators can begin using immediately. Very user friendly, so also easy to onboard a team of users to begin using immediately. Combines CRM needs with fundraising functionality in one program. Ease of importing and exporting custom data sets is a huge bonus. Cons Linking companies to individual contacts is not intuitive at first, and can result in duplicate entries. However, they are easily merged. Alternatives considered [CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source BJ Briana J. Communications and Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Best Nonprofit CRM out there! " November 6, 2023 5.0 Keela is the best do-it-all CRM for any nonprofit! Pros Keela has everything in one place for nonprofit contact/database/fundraising management. They also have the best customer service in the industry. One of the items that really sets them apart is their monthly webinars to help you learn more! They help you learn about their systems but also provide valuable industry content as well! Cons There are things that I wish Keela did that it currently doesn't. However, Keela is very receptive to new ideas and takes customers' insights into consideration when upgrading things. Reason for choosing Keela Customer Service Helpful Staff Easy to use Amazing Value Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.