--- title: "Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Keela the right Nonprofit CRM solution for you? Explore 314 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154358/Keela/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Keela 4.3 (314) [View alternatives](https://www.capterra.com/p/154358/Keela/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Keela Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews BG Brian G CFOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “We love the robust tools that Keela offers us to track our donations, communicate with our donors, and pull custom reports for our Board and Executive team.“ May 26, 2026 CW Cody W Marketing and Donor Relations CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “After spending thousands of dollars, including additional import fees, and investing over two months into the migration process, we are still uncovering hundreds of missing donation records.“ June 2, 2026 BG Brian G CFOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Keela has allowed us to integrate our donor management with our accounting software to create a much more seamless financial management process.“ May 26, 2026 Arunmurugan S Project ManagerBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “Some parts of the platform can feel limited or clunky, especially when customizing reports or email templates.“ May 22, 2026 NN Nancy N Vice President of Program and AdministrationReligious Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “Some of my favorite features are how it tracks communication with each donor and the easy way to take donations over the phone.“ May 26, 2026 CM Christine M AccountantNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “For example if I inputted the wrong date I can not change it when I did not issue a tax receipt. “ May 19, 2026 CW Cody W Marketing and Donor Relations CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Features are laid out in a way that makes day-to-day tasks simple to navigate, and the overall system appears to have a lot of potential for nonprofits looking for a streamlined CRM solution.“ June 2, 2026 WP Wendi P Executive Director and Co-founderCivic & Social Organization, 2 - 10 employeesUsed the software for: 1-2 years. “It has taken time for my staff to learn the ropes on this, and she is still struggling to make time for managing it to it's potential.“ May 21, 2026 ## Showing most helpful reviews Showing 1-25 of 314 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mayra G. Director of Education and Donor Stewardship Used the software for: Less than 1 year ### "Great CRM for Non-Profits " June 4, 2026 5.0 My overall experience has been an easy integration in learning the system. How everything works and flows. Pros What I like most about Keela is that is easy to administer. The more you use it the CRM works seamlessly. All parts talk to each other and this help keep data in one place and manage important areas for my nonprofit. Cons Keela works intuitively, the only area I would say I like the least is segmenting donors. I wish there was a faster way (such as batching donors) rather than inputting them one by one when segmenting. Review Source R Reviewer Marketing and Donor Relations Coordinator Used the software for: Less than 1 year ### "Great Platform, Extremely Disappointing Support Experience" June 4, 2026 1.0 Extremely disappointing experience with Keela. After spending thousands of dollars, including additional import fees, and investing over two months into the migration process, we are still uncovering hundreds of missing donation records. As a non-profit organization, accurate donor data is absolutely critical, and the fact that major donor history was missing is incredibly concerning. What made the situation even worse was the lack of communication and accountability when these issues were raised. After escalating concerns involving missing data and discussing stepping away from the platform entirely, responses from our points of contact stopped altogether. We understand migrations can have challenges, but the combination of data integrity issues, long delays, poor communication, and ongoing costs made this an extremely frustrating experience. Unfortunately, this process left us with very little confidence in the platform moving forward. Pros The Keela platform itself is incredibly well designed, modern, and easy to use. The interface is clean, intuitive, and much more user friendly than many other donor management systems we explored. Features are laid out in a way that makes day-to-day tasks simple to navigate, and the overall system appears to have a lot of potential for nonprofits looking for a streamlined CRM solution. Cons Unfortunately, the staff support and migration experience became the weakest part of the process. Communication was inconsistent, timelines were missed, and serious concerns regarding missing donor data were not handled with the urgency or accountability we expected after investing significant time and money into the transition. Review Source R Reviewer Founder Used the software for: 3-5 years ### "Great entry-level CRM for small nonprofits!" June 2, 2026 5.0 Pros As a small nonprofit on a very limited budget, I spent quite a bit of time researching different CRM platforms we could utilize. I loved Keela for it's affordability, ease of set up, and clarity of user experience. I was able to import over a decade's worth of donor and gift details in via excel and it kept everything organized. Pulling reports was easy and the donation forms were professional. It was also easy to set up specialized donation forms for individual donors who wanted to do fundraising campaigns for us from their friends. Thank you, Keela! Cons I wish that the automations were available for the lowest subscription tear. Otherwise, very easy to use! Review Source R Reviewer Financial Manager Used the software for: 1-3 years ### "Keela is the perfect software for tracking donor data!" June 1, 2026 5.0 My experience using Keela for our donor management at our Non-Profit has been great and I think I’ve finally found one I plan to stick with. Pros Keela has been great for managing all of our donor data and having an easy way to keep track of who’s donated and who will likely donate in the near future. It is made running email campaigns, simple, and easy to choose specific people to contact under specific circumstances. Their customer support has always been available and great. The reports that are available have been useful for making decisions and planning future donor campaigns. Cons One of the biggest challenges we’ve encountered while using Keela is figuring out how to integrate with Quickbooks in an easy way but honestly this may more on our end than on theirs. Review Source R Reviewer President Used the software for: Less than 1 year ### "Keela Review" June 1, 2026 4.0 Pros The interactions tracking especially for emails allows our team to be on the same page and the reporting features and forms. Cons The lack of customization with permissions. Having this would be a huge help. The platform can sometimes be a bit slow. Review Source R Reviewer Communication Manager Used the software for: 3-5 years ### "Easy to use CRM" June 1, 2026 4.0 Keela is an easy-to-use CRM and has been great overall. We got it for the grant tracker, and they have expanded its features, which is a plus! Pros The best CRM I've used in my 12+ years of nonprofit work. It's easy to create reports, send mass communications, develop forms, and track grants. Cons I can't add images to the mobile donation form; however, it's not that big of a deal. I submitted a request, and hopefully I will see that feature soon. Review Source Sean S. IT Admin and Consulting Used the software for: 3-5 years ### "Essential CRM for Non profit organizations. Excellent " May 27, 2026 4.0 It is my go to I love Keela and have been a client for several years, I recommend it to all non profits and community partners. Essential CRM Pros Offers the best industry specific and holistic overall solution for non profits to manage operations comprehensively. Cons Lack of direct help and support without paid support. Setup and Onboarding could really help us utilize the complete system. Review Source R Reviewer Vice President of Program and Administration Used the software for: 1-3 years ### "Next Level CRM" May 27, 2026 4.0 Overall this has helped us take our donor care to the next level helping us see who might be falling through the cracks and where we need to focus next. It also allows us to have multiple people working with the same contact and quickly seeing any previous communication. Pros Keela has been a great tool for managing communication with our donors. Some of my favorite features are how it tracks communication with each donor and the easy way to take donations over the phone. It is also has smart tools to help you quickly see who needs follow up communication. Cons The customer support has been slow, but they do follow through and have given good solutions to issues that come up. Review Source Brian G. CFO Used the software for: 1-3 years ### "Keela is robust and user friendly!" May 27, 2026 5.0 Keela has allowed us to integrate our donor management with our accounting software to create a much more seamless financial management process. We love the robust tools that Keela offers us to track our donations, communicate with our donors, and pull custom reports for our Board and Executive team. We switched to Keela from Blackbaud and the experience has been so refreshing and at a much better price. Pros Keela has a very user friendly interface and a robust set of donor management tools. We like that there is some AI integrated with the software to help us identify areas where we can improve. Cons Our experience so far has been great and we do not have any complaints. The entire team at Keela that we have interacted with has been very helpful. Review Source R Reviewer Development Director Used the software for: 1-3 years ### "My Keela Experience " May 27, 2026 4.0 The overall experience has been great. We are able to do things we need to do. I love the forms section and communications to keep everything in one database. The donor management keeps everything where I need it. It does have trouble merging contacts and I often have to go in and manual do that. Pros The interface is easy to use and understand. It is easy and faster to run reports and import information I need. It is also great for email campaigns. We were weary about switching all our communication to Keela, but it has done well for us. Cons I do not like how I can not go back to the page I was previously on. On my donor management it always sends me to the beginning. I often have to open another tab to continue working. Review Source R Reviewer Watershed Education Lead Used the software for: Less than 1 year ### "A CRM that better fit our needs." September 1, 2020 4.0 Keela and their team has been exceptional in their customer service and getting back with answers to my questions. Pros Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts. Cons Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work. Review Source EP Elsa P. General manager Used the software for: 3-5 years ### "Here for the long haul" May 22, 2026 4.0 We've been really happy with Keela. I've recommended it to countless other organizations over the years. Pros Keela is a great CRM option for mid-sized non-profits. They have a great feedback mechanism and actually respond to suggestions. We've been with them for 8 years and it's amazing to see all the new features they've added. We find the email campaign tools are exactly what we need without subscribing to separate e-newletter software. Cons While I completely understand the reasoning behind it (not everyone wants or needs it), I wish you didn't have to pay extra for automation. More people would experiment with it and might learn how great of a tool it is, if it were available for everyone. That's the only con that I can come up with! Review Source R Reviewer Accountant Used the software for: Less than 1 year ### "Accountant" May 21, 2026 4.0 I mainly use the donation portion of Keela so did not respond to the email marketing portion of Keela. Overall would like better customer response and help instead of referring me to the knowledge base section. Pros Importing data into keela. Easy to navigate. Reporting - Can produce several reports that are usefull. Many filters to use. Easy to setup ie campaigns impact area Cons Tax receipt - received many complaints about the length of our tax receipts for donors who donate monthly. Slow response to customer support. When inputting a manual donation you can not edit the data if you made a mistake. For example if I inputted the wrong date I can not change it when I did not issue a tax receipt. Tried to preform a donation summary report and the date produced was incorrect. Emailed customer service put have not received feedback Review Source R Reviewer Executive Director Used the software for: 1-3 years ### "Keela is great!" May 21, 2026 4.0 Very positive. Customer support is responsive and I really don't have any serious or substantive complaints. Pros Value for money is hard to beat. The reporting and analysis tools are what convinced me to switch over. Our organization has been a customer for a little over a year and they are constantly making improvements and upgrades. Cons There are some features/modifications that I wish would come a little sooner. The household function is pretty clunky for example and with a little bit of work it could make it much more useful. There are bigger modifications like the Keela/Aplos integration that could use some work, but I can appreciate how difficult this integration is to do well. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Intuitive Use" May 22, 2026 5.0 We are fairly new to the product, but it is working well at present. We still have much to explore on automations and all. Pros The ease of use is intuitive and simple. Customer support is responsive. Email campaigns are far more friendly to design with than our last product. Cons It would be wonderful to have a point-of-sale integration with QTego. We use this company for live events, as they run all ticketing before, during, and after the event. Right now we have to export and upload our results. As new customers, we are still in limboland about getting this done correctly. We also are exercising patience until the integreations with Aplos and Raisely are seamless under Velora. Clicking in and out of products is annoying, but we get it. There are worker bees behind the scenes trying to pull that to conclusion. Review Source R Reviewer Executive Director Used the software for: 1-3 years ### "Great product!" May 22, 2026 5.0 Pros It's an easy to use platform that provides solid analytics and suggestions for future fundraising initiatives. The donation forms are pretty easy to set up and for donors to use. Customer support has been excellent, and it's pretty good value for the money. Cons Creating segments and automated communication could be a little more intuitive than it is at the moment, but I know they are working on that. Review Source LATM- Literature and T. Executive Director Used the software for: 3-5 years ### "Ease of Use/Clarity of Information" November 22, 2024 5.0 Overall, I have had a very good experience with Keela. Pros I appreciate that it is very easy to find information about individuals donors. The search function works the way I hope it should (put the name in and information pops up) and it isn't frustrating waiting for results. I also appreciate how I can quickly reach giving information for donors and see both recent and historical information without any trouble. Cons I would appreciate a Keela app for my phone. I do a lot of donor visits and if I was able to look up information on my phone for a certain donor, that would be incredibly helpful. Also, streamlining reports creation would be helpful. As the leader of my org, I don't do a lot of report creation but when I must do it, it gets confusing very quickly. I am not sure how to make this better but it seems like it could be. Review Source R Reviewer Marketing Communications Specialist Used the software for: Less than 1 year ### "Great platform for non-profits to produce great fundraising results." November 19, 2024 5.0 I have been able to provide amazing benefits to the organization and give program managers to material they need to garner donations and further communicate with those donors. It has completed changed our donation process. Pros Being able to house all of our donors and easily communicate with them. Having a place to create forms for revenue and donations within minutes and share it out to the public. Processing fee cover option for donors. Cons Not being able to add stock/ quantities to revenue forms. Also formatting images to forms so that it looks professional and parts of the image aren't cut off. Review Source Doug K. Vice President/Treasurer Used the software for: 3-5 years ### "Very satisfied with Keela" May 19, 2023 5.0 Our experience with Keela has been amazing from the original sales presentation, to onboarding, to learning how to use the software, to ongoing customer support. Their team is fantastic and probably one of the main reasons that we continue to stay with them. The product is great but the customer support team is just as good. Always very responsive and helpful. Quick to listen to suggestions for improving existing features or adding new capabilities. The Keela DRM has also been extremely helpful to us as a small nonprofit because it puts every aspect of our fundraising, communication and donor management all in one powerful and easy-to-use tool. Pros Keela provides all of the tools we need in one place. Not only can we manage all of our donors' information, interactions, and transactions, but we can also organize multiple donor campaigns, create various donor and subscription forms, send out all of our email newsletters and fundraising email blasts. Keela allows you to run just about any type of report that you can think of, set up multiple dashboards for monitoring various metrics, and gives us the ability to set up powerful multi-step automation sequences that can be triggered by various actions. Keela is very affordable and their customer service team is one of the best I've seen anywhere. They're very responsive and listen to their customers for new ideas, potential bugs, and much more. We are very satisfied with Keela and would highly recommend it to any other nonprofit that is looking for a DRM. Cons There is not much that I do not like about Keela because whenever I encounter a problem or limitation, I just contact their support team and usually get a response very quickly. Probably my least favorite thing about Keela is their mobile app. It is good but is just a little limited in it's functionality. Review Source DL Doug L. President Used the software for: Less than 1 year ### "Keela "Thinks" Like We "Think"" November 11, 2020 5.0 I'm sorry that, when a person reads the "cons," it probably sounds like I'm "dissing" the software. But the truth is - it's the best we could find. And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN! And they aren't afraid to admit that something needs to change. For example, see above when I mentioned the problem with state abbreviations. After I submitted the idea into the idea portal and copied the customer support email, they wrote me back a personal email and admitted that they should have caught this earlier. The fast-tracked the fix and -- I'm serious - they rolled out the fix within like... maybe three weeks max. (As fast as we would have wanted them to make a fix, test it, and releast it.) In fact, they've listened every time - and they've begun implementing changes based on sincere user feedback. Last week (I'm not making this up), they arranged a call with the \[SENSITIVE CONTENT HIDDEN\] and the \[SENSITIVE CONTENT HIDDEN\]-- both on a Zoom call with the customer support specialist that they assigned to us. Their main purpose seemed singlefold: To listen. They never became defensive... not once. They basically said, "Make a list of your 'pain points,' and give ALL of them to us." No software vendor had EVER done that for me before (even though I've been equally forthright with ALL of them). The pricing is fair for what we get. Imagine - we sent out 9800 emails. Keela did GREAT. There's so much more I could say. Love it. Pros Keela's pricing structure was straightforward and fair. They didn't charge "by the user," like some vendors do. Yes, there's a sliding scale based on the range of contacts, but for our org, the scale seemed fair. We had tried numerous (I forget how many) products previously. I'm ashamed to admit we rarely stayed with one product longer than a year. DonorPerfect. CiviCRM. Salesforce. Blackbaud. Bloomerang. Salsa CRM/Engage. The list goes on. Not sure why - but when we found Keela (I'm not kidding), it was like finding "the one." For one thing, they didn't make me make an appointment with some sales rep that would do a 30-minute demo, then ask me if I had questions, even though I had already watched everything in her/his demo in dozens of YouTube reviews. (That's a crazy system, if you stop and think about it.) Keela let me open the account, set everything up, do my first imports, and start using the program all without having to wait on ANYONE in ANY time zone. (It's not that I'm anti-social. I just wanted to experiment with it on my OWN.) They advertised some outlandish increase we should expect in fundraising. I remember thinking, "Now how could they know that?" But I'm serious - from the day we first installed until the first email campaign, it was under 90 days. And our first email/printed mail campaign has just topped (you're going to think the company hired me to say this - but they didn't) $100,000 in income. Our typical email campaigns had been $10,000 or $12,000prior Cons I need a bigger box. (haha) I didn't like the way they seemed to want to hide certain fields from me - like, they were afraid it would make the software seem too complex. The reporting module seemed sooooo basic. I just wanted them to give me a "field picker" for every field and let me choose exactly which fields I wanted. Instead, someone in their product development team had apparently decided which fields that he or she thought were important enough to include in a report. What's so hard about giving us a dropdown box with choices -- ALL choices?! States and Canadian provinces were listed in a dropdown - but I had imported thousands of records with state abbreviations -- and, strangely, it wasn't an option to search for those. (?????) Again, it was like they were trying to make the program so friendly that they prevented us from graduating to more of a "power user" posture. The software was fast (I mean - we have 17,000 contacts and it seemingly always finds the desired contact within 1 second - seriously), but some of the clicks and steps between functions are dreadfully filled with twists and turns and dead ends. Too many clicks. They allow the user to manage importing - and they have documented it well - but I can't designate a "key field" that I want to use as the key. They have their own Keela index - but it's hard to assign multiple keys. They DO keep an "external index" and they use it - but sometimes I'm not clear how to mesh the two. Review Source R Reviewer Director Used the software for: 1-3 years ### "Keela rejects credit card payments for fund raising events/donations needed for operations, contacts messy" June 25, 2024 1.0 Extremely poor, there is no way to get timely human help. The program is not intuitive, contacts can't be cleaned up easily if there are duplicates (name of contacts are connected with company, company has a separate listing, deceased contacts can't be deleted, etc). By the time someone at Keela responds via messaging, our events are over and we've lost critical donors and contacts are frustrated. Bad for our brand of reliable legal service for the poor Looking again for better program like donor perfect maybe Pros Our \[sensitive content hidden\] liked the clean look of the interface, but beyond that, as the \[sensitive content hidden\], I have no pro and keeping the program is no sustainable because it glitches with credit card payments, usually in the clutch of a big fundraiser. I've had it with this program. Cons example: right now we're screwed by Keela. It stopped taking credit card payments in the middle of our fundraiser event. Totally unreliable credit card acceptance, Fundraising events need reliable links for donors, forms need to work without frustrating donors by rejecting all credit card payments. Our own tests of credit cards doesn't work. The form will work for awhile, and then we lose critical time and labor with all the calls that the link won't accept credit card numbers and we have to manually take payments. Its unsustainable. Review Source KN Kayla N. Administrative Assistant Used the software for: Less than 1 year ### "Capterra Keela Review" November 3, 2023 4.0 With Keela being fairly new for us still, everyday we use it we are learning new things that can be done within Keela! It has been a bit of an adjustment but we see lots of potential with Keela. Pros I personally love how customizable Keela can be depending on the user. It's also nice that there are many functions that can be taken advantage of in Keela, keeping most of our Data in 1 place instead of spread out between multiple products. Cons With the amount of Data that was in our old database, we have had a hard time with the transition of correct data into Keela from our old server. It has taken more time then we have envisioned to get everything into Keela from Kindful. Additionally, I have personally had issues with importing taking up to 6 hours with Keela. Review Source VR Verified Reviewer Project Manager Used the software for: Less than 1 year ### "Good nonprofit CRM with helpful fundraising features" May 25, 2026 4.0 Its a solid CRM for nonprofits that want to organize donor data, fundraising, and communications in one platform without needing a super enterprise level system. I liked that it feels more nonprofit focused compared to general CRMs. There are definitely a few areas that could be improved, especially reporting flexibility and some integrations, but overall it does a good job for small to mid-sized organizations Pros It’s built specifically for nonprofits, so a lot of the features actually make sense for fundraising and donor management instead of feeling overly generic. The platform is pretty easy to learn compared to some larger CRMs, and I liked having donor tracking, email campaigns, and reporting all in one place. The automation tools also help save time with follow ups and donor communication. Customer support has also been pretty responsive from my experiance. Cons Some parts of the platform can feel limited or clunky, especially when customizing reports or email templates. There are also occasional integration limitations depending on the tools your organization already uses. A few workflows take longer than expected and the reporting setup can be confusing at first. Pricing can also increase as your contact list grows which may be difficult for smaller nonprofits Review Source R Reviewer Co-ED Used the software for: 3-5 years ### "Great value, good tools" May 27, 2026 5.0 Pros Good donor management tool with great analytics about donors. Their smart tools are helpful for those with small fundraising teams that need guidance on how much to ask donors for. Cons There are improvements they can make to the flow of the tool, or make better integrations with their smart tools (eg, adding a smart ask field when crafting emails). Review Source LL Linda L. Owner Used the software for: Less than 1 year ### "Recommending It to My Clients" May 22, 2026 5.0 I am a consultant, so I don't use it myself but others who have, say it's great. I would recommend that you talk to people who are using it. Pros I like the fact that it integrates with other products and makes the development accounting process simple. I will recommend it to my clients. Cons Can't think of anything. Since I am a consultant, I don't use it myself, but those I know who use it don't seem to have any issues with it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.