--- title: "Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Keela the right Nonprofit CRM solution for you? Explore 314 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154358/Keela/reviews/" page_type: "reviews" language: "en" --- Keela 4.3 (314) [View alternatives](https://www.capterra.com/p/154358/Keela/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Keela Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews BG Brian G CFOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “We love the robust tools that Keela offers us to track our donations, communicate with our donors, and pull custom reports for our Board and Executive team.“ May 26, 2026 CW Cody W Marketing and Donor Relations CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “After spending thousands of dollars, including additional import fees, and investing over two months into the migration process, we are still uncovering hundreds of missing donation records.“ June 2, 2026 BG Brian G CFOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Keela has allowed us to integrate our donor management with our accounting software to create a much more seamless financial management process.“ May 26, 2026 Arunmurugan S Project ManagerBiotechnology, 10,001+ employeesUsed the software for: Less than 6 months. “Some parts of the platform can feel limited or clunky, especially when customizing reports or email templates.“ May 22, 2026 NN Nancy N Vice President of Program and AdministrationReligious Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “Some of my favorite features are how it tracks communication with each donor and the easy way to take donations over the phone.“ May 26, 2026 CM Christine M AccountantNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “For example if I inputted the wrong date I can not change it when I did not issue a tax receipt. “ May 19, 2026 CW Cody W Marketing and Donor Relations CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Features are laid out in a way that makes day-to-day tasks simple to navigate, and the overall system appears to have a lot of potential for nonprofits looking for a streamlined CRM solution.“ June 2, 2026 WP Wendi P Executive Director and Co-founderCivic & Social Organization, 2 - 10 employeesUsed the software for: 1-2 years. “It has taken time for my staff to learn the ropes on this, and she is still struggling to make time for managing it to it's potential.“ May 21, 2026 ## Showing most helpful reviews Showing 1-25 of 314 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mackenzie D. Watershed Education Lead Non-Profit Organization Management Used the software for: 6-12 months ### "A CRM that better fit our needs." August 27, 2020 4.0 Keela and their team has been exceptional in their customer service and getting back with answers to my questions. Pros Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts. Cons Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work. Reason for choosing Keela Intended for non-profit organizations, user friendly interface, friendly and helpful staff, and we got a deal on transferring data from our old CRM to Keela which was a huge bonus! Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We weren't utilizing the features of CC and were looking for a better CRM to log interactions with our audience and colleagues. Review Source Response from Aplos February 19, 2021 Thank you so much for your review, Mackenzie! We hope that Keela 2.0 has been a more user-friendly experience for you! Your team has provided great insight to our Support Team on additional features you are looking for in the system. This goes a long way in supporting our team in building an even more user-friendly platform! We appreciate your time and look forward to continuing to work with the team! BH Blakeley H. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "My Keela Experience " May 26, 2026 4.0 The overall experience has been great. We are able to do things we need to do. I love the forms section and communications to keep everything in one database. The donor management keeps everything where I need it. It does have trouble merging contacts and I often have to go in and manual do that. Pros The interface is easy to use and understand. It is easy and faster to run reports and import information I need. It is also great for email campaigns. We were weary about switching all our communication to Keela, but it has done well for us. Cons I do not like how I can not go back to the page I was previously on. On my donor management it always sends me to the beginning. I often have to open another tab to continue working. Switched from [Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/) When they were coming to work together we switched to have better features. Review Source SS Stephanie S. Operations Director Mental Health Care Used the software for: 1-2 years ### "Functionality Needs Improvement " May 19, 2026 3.0 I have all the basic skills to run reports and get the information needed but wish the interface was more user friendly and easier to use. I don't want to have to download every time I need raw, shareable data. Pros The integration with stripe and ease of creating the donation landing page for our website and the communications to donor. Cons Running reports is clunky and not user friendly. There are too many steps to take to get layered data based on the fields I am needing. Review Source BG Brian G. CFO Hospital & Health Care Used the software for: 1-2 years ### "Keela is robust and user friendly!" May 26, 2026 5.0 Keela has allowed us to integrate our donor management with our accounting software to create a much more seamless financial management process. We love the robust tools that Keela offers us to track our donations, communicate with our donors, and pull custom reports for our Board and Executive team. We switched to Keela from Blackbaud and the experience has been so refreshing and at a much better price. Pros Keela has a very user friendly interface and a robust set of donor management tools. We like that there is some AI integrated with the software to help us identify areas where we can improve. Cons Our experience so far has been great and we do not have any complaints. The entire team at Keela that we have interacted with has been very helpful. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) We initially made the switch because we use Aplos for our accounting and Aplos bought Keela and created an integration with Keela. However, once we had a demo of Keela, we knew that switching would not only integrate our softwares but it would also upgrade our donor management and fundraising capabilities. Review Source EP Elsa P. General manager Entertainment Used the software for: 2+ years ### "Here for the long haul" May 21, 2026 4.0 We've been really happy with Keela. I've recommended it to countless other organizations over the years. Pros Keela is a great CRM option for mid-sized non-profits. They have a great feedback mechanism and actually respond to suggestions. We've been with them for 8 years and it's amazing to see all the new features they've added. We find the email campaign tools are exactly what we need without subscribing to separate e-newletter software. Cons While I completely understand the reasoning behind it (not everyone wants or needs it), I wish you didn't have to pay extra for automation. More people would experiment with it and might learn how great of a tool it is, if it were available for everyone. That's the only con that I can come up with! Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Keela Keela was a better value for our money when comparing features side by side. Bloomerang was more expensive and included many features that we would never use. Review Source CM Christine M. Accountant Non-Profit Organization Management Used the software for: 6-12 months ### "Accountant" May 19, 2026 4.0 I mainly use the donation portion of Keela so did not respond to the email marketing portion of Keela. Overall would like better customer response and help instead of referring me to the knowledge base section. Pros Importing data into keela. Easy to navigate. Reporting - Can produce several reports that are usefull. Many filters to use. Easy to setup ie campaigns impact area Cons Tax receipt - received many complaints about the length of our tax receipts for donors who donate monthly. Slow response to customer support. When inputting a manual donation you can not edit the data if you made a mistake. For example if I inputted the wrong date I can not change it when I did not issue a tax receipt. Tried to preform a donation summary report and the date produced was incorrect. Emailed customer service put have not received feedback Switched from [Stratly](https://www.capterra.com/p/10028531/Stratly/) they went bankrupt force to change as a result need to find another donation database software. Review Source JV Josh V. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Keela is great!" May 20, 2026 4.0 Very positive. Customer support is responsive and I really don't have any serious or substantive complaints. Pros Value for money is hard to beat. The reporting and analysis tools are what convinced me to switch over. Our organization has been a customer for a little over a year and they are constantly making improvements and upgrades. Cons There are some features/modifications that I wish would come a little sooner. The household function is pretty clunky for example and with a little bit of work it could make it much more useful. There are bigger modifications like the Keela/Aplos integration that could use some work, but I can appreciate how difficult this integration is to do well. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Reason for choosing Keela Partly for the Aplos integration; Blackbaud was inferior in our opinion. Salesforce would have allowed us to build from the ground up, but that seemed a bit daunting. Switched from [Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/) Aplos CRM was not very good. We also liked the idea of Aplos/Keela integration. Review Source SS Sean S. IT Admin and Consulting Non-Profit Organization Management Used the software for: 2+ years ### "Essential CRM for Non profit organizations. Excellent " May 26, 2026 4.0 It is my go to I love Keela and have been a client for several years, I recommend it to all non profits and community partners. Essential CRM Pros Offers the best industry specific and holistic overall solution for non profits to manage operations comprehensively. Cons Lack of direct help and support without paid support. Setup and Onboarding could really help us utilize the complete system. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Complications Ease of use and Features. Keela is far more fluid. Review Source KS Katrina S. Communication Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use CRM" May 27, 2026 4.0 Keela is an easy-to-use CRM and has been great overall. We got it for the grant tracker, and they have expanded its features, which is a plus! Pros The best CRM I've used in my 12+ years of nonprofit work. It's easy to create reports, send mass communications, develop forms, and track grants. Cons I can't add images to the mobile donation form; however, it's not that big of a deal. I submitted a request, and hopefully I will see that feature soon. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Keela The user interface was easy to use and the grant tracker had what we needed. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We were looking for a CRM that could also track grants. Review Source NL Natalie L. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Intuitive Use" May 21, 2026 5.0 We are fairly new to the product, but it is working well at present. We still have much to explore on automations and all. Pros The ease of use is intuitive and simple. Customer support is responsive. Email campaigns are far more friendly to design with than our last product. Cons It would be wonderful to have a point-of-sale integration with QTego. We use this company for live events, as they run all ticketing before, during, and after the event. Right now we have to export and upload our results. As new customers, we are still in limboland about getting this done correctly. We also are exercising patience until the integreations with Aplos and Raisely are seamless under Velora. Clicking in and out of products is annoying, but we get it. There are worker bees behind the scenes trying to pull that to conclusion. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) We thought tit was bulky and needed fund accounting. We did not know that our one-stop-shop with Aplos was undertaking a merger. That has really hurt our operations. Automations we took for granted became far more manual with hopping product to product and doing certain action by hand. Review Source JG Jared G. Communication Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Get it all done!" May 21, 2026 4.0 Have had no major issues with the platform and feel so confident in doing whatever it is that we need to do Pros It has good functionality over so many functions. We can do just about everything we need to across of non-profit needs. Cons None of the tools are specifically good at anything. Example: the email interface leave alot to be desired. Alternatives considered [noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/) Reason for choosing Keela Wanted to give yall a try first as the offer was inticing. Review Source AW Alia W. Founder Non-Profit Organization Management Used the software for: 2+ years ### "Great entry-level CRM for small nonprofits!" May 31, 2026 5.0 Pros As a small nonprofit on a very limited budget, I spent quite a bit of time researching different CRM platforms we could utilize. I loved Keela for it's affordability, ease of set up, and clarity of user experience. I was able to import over a decade's worth of donor and gift details in via excel and it kept everything organized. Pulling reports was easy and the donation forms were professional. It was also easy to set up specialized donation forms for individual donors who wanted to do fundraising campaigns for us from their friends. Thank you, Keela! Cons I wish that the automations were available for the lowest subscription tear. Otherwise, very easy to use! Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing Keela I chose keela due to it's value and affordability, as well as easy of set-up Review Source CO Catherine O. Volunteer Fund-Raising Used the software for: Less than 6 months ### "Amazing software all in one" May 19, 2026 5.0 It shows dashboards and reports so nonprofits profits can see how much money is coming in and coming out from where it includes email to so organizations can message donors and segment audiences example first time donors versus long-term supporters Pros It keeps track of supporters contact details and giving history in one database. Record one time and reoccurring donations and connects them to donor profiles. Cons There is nothing bad I can say about Kayla it is a very good software. It is all self-explanatory. It is very easy to use great tools for managing fundraising easier Switched from [iCloud](https://www.capterra.com/p/204717/iCloud/) It was easy to use. Compared to the other software out there Review Source SS Sean S. IT and Grant Management Non-Profit Organization Management Used the software for: 2+ years ### "“Essential Tool for Non-Profits”" November 15, 2024 4.0 Keela has truly transformed how we operate as a non-profit. It has allowed us to deepen our relationships with supporters while making fundraising and outreach much more effortless. The platform’s efficiency has freed up time for our team to focus more on mission-critical work rather than administrative tasks. Keela is a game-changer for any organization looking to maximize its impact. Pros What I liked most about Keela is how intuitive and user-friendly it is. The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications. The automation features save us time, and the reporting tools are incredibly insightful. Cons It's a bit of a tricky setup with Sendgrid, and getting support is very hard unless you pay for it. Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) better interface and allowed us to manage our CRM better Review Source GK Gloria K. Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "The Best Customer Service" November 14, 2024 5.0 Really enjoy it, easy use, love the built in email marketing, event ticketing and fundraising Pros The customer service, donor tracking, reports Cons Lack of donors being able to update their own payment info and track their giving history, as well as set reoccuring donations more specifically Switched from [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Keela has far superior donor management, task assignment and note taking Review Source LC Linda C. Executive Director Mental Health Care Used the software for: 2+ years ### "Simple, fairly comprehensive but could use some upgrades" September 15, 2022 4.0 Overall we have been happy with Keela. We chose it above others because we could send our emails and keep up our mailing list in the same software. The emails are somewhat limited but do the job. I am not an experienced computer person, so the software needs to look inviting and be easier to understand and operate for me to like it. Keela was easier than most we looked at. Pros It is fairly easy to do the basic functions on Keela. Cons I don't often have to pull reports, but when I do it is cumbersome and challenging. It is better than the previous software we used but I like to use the Tags to identify different groups of people and it takes a while to figure out how to do this each time. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) The product we had was very difficult to navigate and I dreaded having to use it. Review Source TH Teresa H. Director Legal Services Used the software for: 1-2 years ### "Keela rejects credit card payments for fund raising events/donations needed for operations, contacts messy" June 15, 2024 1.0 Extremely poor, there is no way to get timely human help. The program is not intuitive, contacts can't be cleaned up easily if there are duplicates (name of contacts are connected with company, company has a separate listing, deceased contacts can't be deleted, etc). By the time someone at Keela responds via messaging, our events are over and we've lost critical donors and contacts are frustrated. Bad for our brand of reliable legal service for the poor Looking again for better program like donor perfect maybe Pros Our \[sensitive content hidden\] liked the clean look of the interface, but beyond that, as the \[sensitive content hidden\], I have no pro and keeping the program is no sustainable because it glitches with credit card payments, usually in the clutch of a big fundraiser. I've had it with this program. Cons example: right now we're screwed by Keela. It stopped taking credit card payments in the middle of our fundraiser event. Totally unreliable credit card acceptance, Fundraising events need reliable links for donors, forms need to work without frustrating donors by rejecting all credit card payments. Our own tests of credit cards doesn't work. The form will work for awhile, and then we lose critical time and labor with all the calls that the link won't accept credit card numbers and we have to manually take payments. Its unsustainable. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) sales pitch to former \[sensitive content hidden\] promised ease of use Review Source KN Kayla N. Administrative Assistant Philanthropy Used the software for: Less than 6 months ### "Capterra Keela Review" October 30, 2023 4.0 With Keela being fairly new for us still, everyday we use it we are learning new things that can be done within Keela! It has been a bit of an adjustment but we see lots of potential with Keela. Pros I personally love how customizable Keela can be depending on the user. It's also nice that there are many functions that can be taken advantage of in Keela, keeping most of our Data in 1 place instead of spread out between multiple products. Cons With the amount of Data that was in our old database, we have had a hard time with the transition of correct data into Keela from our old server. It has taken more time then we have envisioned to get everything into Keela from Kindful. Additionally, I have personally had issues with importing taking up to 6 hours with Keela. Review Source HT Hien T. Admin Assistant Individual & Family Services Used the software for: 1-2 years ### "Good for it's intended use " November 14, 2024 5.0 Pros I like that it is very simple and user friendly. Easy to learn. It does what we need it for which is to log our donations as they come in and keep them organzied. Cons The inconvenience of having to make updates/changes when it's the same change for multiple logs. If an impact area needs to be changed to something else or moved under a different category, there is no "select all" or "move" button (think emails) and so I would have to individually go through every single log to make the change which requires several steps. Review Source PB Peter B. Marketing Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Nonprofit CRM Easy to Use!" November 13, 2024 4.0 Its been great but need more customizable templates to use! Pros Makes email marketing easier, donor and donation tracking Cons No flexibility in email template customization -- can't export external templates Review Source VR Verified Reviewer Executive Directory Non-Profit Organization Management Used the software for: 6-12 months ### "Great starter tool, needs more features for more mature orgs" May 17, 2019 4.0 This is my second non-profit where I've chosen to install Keela. The first installation worked super well for managing donations and volunteers. The second installation is for a more mature non-profit, and requires managing donations, memberships year over year, and putting financial entries into quickbooks. This isn't working quite as well because we need more sophisticated features than Keela provides. I appreciate the support team a lot. They respond quickly and try to find workarounds for us. My feeling is we are probably pushing Keela over its current functionality because we have sophisticated needs, and will have to wait for features to be developed to keep using this tool. I don't want to migrate to yet another tool, having done so much integration work with Keela, and only being 6 months into having converted to Keela from a desktop version of Membertize. My first installation also provided a lot more data migration support, and the second one, I was on my own. Overall, it's a friendlier tool than most on the market. Sometimes it can be hard to figure out how to perform a certain function, as not all menus are totally intuitive, or you have to press a special button on the left, etc. For a start-up org or non-profit just needing to track donations and volunteers, Keela is ideal and far less on the cost than more mature systems. Pros Easy to use, start-up ease, good import process, easy export. It worked really well for me in one non-profit where I needed simple email blasts, to track donations, volunteers, etc. It has a nice automatic email form for donations and memberships. You can search your contacts easily by name or email, and tag groups easily. Tags are easy to organize. The old dashboard did a great job managing campaigns and tracking donations against the goal. For small orgs, this is a good basic starter tool for managing your contacts and interactions. Cons It's missing some things a more mature org needs. We're a neighborhood organization that relies on memberships. There's no renewal process in Keela at this time. You can't search by street name or address fields, so broadcasting to a group on a street is impossible. Sometimes we feel Keela gets 'tired' and can't find a contact we know is in there. So we refresh the browser, and lo and behold, there it is. The integration to mailchimp is weak, and unfortunately, Keela's email blast tool isn't as robust as Mailchimp, so we're forced to stay on Mailchimp. We've had problems with the quickbooks integration not putting funds into the right account. The other problem is reporting. We find the tools not as robust as we'd like for reporting total membership sales data. We've also had to cancel a class of membership and redo it, and that jacked all our reporting for people who'd already taken out memberships under the 'wrong' class. For a larger org with heavier membership management needs, this tool, wasn't as robust as we hoped. Review Source Response from Aplos May 21, 2019 Hi there. Thank you for providing such detailed feedback. This is absolutely outstanding and we are very grateful to you for taking the time. I've crossed referenced some of the missing features you mentioned (such as address filtering and membership reporting) and I can see that they are logged in our Ideas Portal and our Product Team are working hard to introduce them. Thank you for sharing this with us - it's instrumental in our quest for constant improvement! :) RJ Rebecca J. Communications Manager Environmental Services Used the software for: 2+ years ### "A Growing Platform" October 30, 2023 5.0 Pros Keela is a very user-friendly platform. Everything within the system is easy to understand, to learn, and to navigate around. They provide video and text tutorials for every feature, which makes learning them a breeze. I also enjoy the simple but clear navigation around the platform, and find it very intuitive to find exactly what I'm looking for. Cons Our organisation has been using Keela since its early launch in Canada and, like any new system, we've found there have been some growing pains. I'd say overall that every feature Keela offers is easy to use and functional, I've also quickly run into constraints with things that I would love to be able to do within Keela. For example, the forms work perfectly when using Keela's existing templates, but it's either difficult or impossible to create a form outside of the templates. In addition, sometimes new features have a lot of promise but then are quite clunky to work within. For example, my organisation was very excited for the release of peer-to-peer fundraising, but then found the P2P platform very challenging to use for our potential donors. I'm sure all these things will get smoothed out over time, and overall I still very much enjoy using the Keela tools and platform. Review Source CB Cheri B. Director of Finance Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent experience with Keela!" August 4, 2021 5.0 We had excellent direction from the Keela team members who walked us through the process. They have gone above and beyond their duties to help. They cleaned up and imported our data into the Keela system in just seven days! Our questions were answered quickly and professionally. We were able to schedule training immediately. We were up and running on Keela within three weeks and our team is finding Keela to be very user-friendly! Pros Integration with our current business was seamless! We were up and running on Keela in less than three weeks. Keela offers all the functionality necessary for nonprofit management. Cons The only feature missing is a built-in events platform however, EventBrite integrates with Keela. We did not find any other software that offered all the functionality in one place. Review Source Response from Aplos September 16, 2021 Oh Cheri - this is absolutely wonderful to read and I want you to know that the feelings are mutual! We are so happy to have been able to give you such an excellent experience and I look forward to lots more interactions in the future! Thank you again for this fantastic feedback. TY Tara Y. Office and Event Manager Events Services Used the software for: 2+ years ### "Customize Keela to suit your needs! " October 30, 2023 5.0 Keela has a fantastic team that is very supportive and willing to work with you - right from the initial meeting we had with the sales team, through integration and uploading all our data, to support as glitches were found... the Keela team is there for us! Pros The ability to customize the program to do what we needed it to do. The main purpose is to send emails to our various stakeholders, ensuring the correct people get the correct messages and emails. Keela definitely lets us do this! Cons It is a big expense for us! We continually monitor our numbers to stay within the contact limit allowed by our current level. The jump to the next level is outside of our budget so we need to ensure we don't go over. Reason for choosing Keela Support being offered to get going was the main selling feature. Review Source AP Ash P. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Game changer for our non profit" October 30, 2023 5.0 We now have way better data management. We had a really clunky membership program before Keela, and now people can easily become members and set up an auto-renewal for their membership, which is a game changer for us. We are finding over 70% of members are opting for auto renewal, which is saving us a stack of time sending follow up emails that are being lost. Pros We are a small non profit and we were managing all our relationships and donors on spreadsheets. We knew we needed to take the leap to a CRM, but we were hesitant to invest the money. Over 6 months we trialled all the main non profit CRMs, and Keela came out head and shoulders above the rest. Although it is an additional expense, we easily earn that back in increased donations and recurring donations set up through Keela. There are many features of Keela we don't use, but if you had a sophisticated fundraising team they would be great. Cons Some features are not as customizable as I would like, for example, you can't have a pay what you want/custom membership amount, which was a core component of our membership program. Reason for choosing Keela Had the features we were looking for, specifically it's focus on fundraising Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.