# Page 13 | Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Keela the right Nonprofit solution for you? Explore 314 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154358/Keela/reviews --- Keela 4.3 (314) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 13 - Reviews of Keela ## Showing most helpful reviews Showing 301-314 of 314 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Megan S. Associate Director Used the software for: Less than 6 months ### "Very easy to use and well put together software! The nonprofit I am part of is sincerely impressed!" January 18, 2018 5.0 Pros I enjoy the project management and task feature. Being able to assign tasks to different members within my organization has been extremely beneficial. I also really enjoy having the contacts all in one place with tags to use to our benefit. So simple yet effective! Cons I love everything about this software, but the thing I enjoy least is the price. Since I have to choose something! Review Source Response from Aplos April 24, 2019 Hello Megan :) Thank you for this beautiful review. We are so grateful for your kind words and support! Any part that we can play in the wonderful work that you do is a good day's work! Thanks again :) JR Jennifer R. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great donor management software!" August 8, 2018 4.0 Pros The interface is easy to use and makes keeping track of donors and donations easy. Cons Integrating existing data from other platforms can be cumbersome. Review Source Response from Aplos August 16, 2018 Hi Jennifer, thanks for your feedback. We definitely understand that preparing data for import can be challenging! Please don't hesitate to reach out to our Customer Success team for assistance if you need anything. You can reach them by emailing support@networksforchange.org. Also, if you have any suggestions for making the in-app import process easier - we'd love to hear your ideas! You can add a suggestion to our ideas portal here (https://keela.ideas.aha.io). MS Monterey S. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Try out Keela" July 28, 2018 4.0 Overall, the experience with Keela has been great. They have provided excellent customer service and are quick with feedback. Pros It is very easy to use and makes sense. I also like that they integrate with other platforms, like mail chimp. Cons We had some issues with getting the PayPal integration to work initially. Review Source Response from Aplos August 21, 2018 Hey Monterey, thanks for your comments! Glad to hear you're having a great experience with Keela so far, and sorry to hear that your PayPal integration didn't go smoothly. Please reach out to our Customer Care team if we can assist with anything - support@networksforchange.org LAD Leigh Ann D. Administrative Assistant Individual & Family Services Used the software for: Less than 6 months ### "Keela is something our organization has been looking for to track our donations and more." January 11, 2018 4.0 Tracking donation records as well as possibly generating tax letters each year. This would be of great help to our mission work and organization. There has been no easy way to keep up with all of this information in other database programs. Pros Tracking donations, generating newsletters to supporters, email blasts, thank you's and receipts to donors, and much more Cons We are still learning how to create a monthly email blast as well as generate yearly tax letters. Keela is working with us on setting these items up for use in the future. Review Source Response from Aplos April 24, 2019 Hello Leigh Ann, thank you so much for taking the time to leave a comment. We really appreciate it! I'm really glad to hear that Keela is helping you to keep track of your donations (and more!). We're always happy to chat further about your monthly E-blast needs! In fact, we recently held a webinar that discussed this very topic. Please feel free to reach out to us at support@networksforchange.org and I'd be happy for more information! Thanks again :) MH Melanie H. Intern at rice organisation Professional Training & Coaching Used the software for: Less than 6 months ### "Keela " August 1, 2018 4.0 Pros I like the ability to tag people and group them according to events they've attended Cons It's hard to send out mass emails when I want to do a campaign blast Review Source Response from Aplos August 2, 2018 Hi Melanie, sorry to hear you're having trouble with the E-blast tool! You can also find instructions in our Help Center (https://keela.zendesk.com/hc/en-us/categories/115000305691-Campaigns). We also have a training session that covers E-blasts (https://calendly.com/keelasuccess/training-session-2). If you're not able to make it to this session, or if you need further assistance, please email us at support@networksforchange.org AN Ann N. Volunteer Non-Profit Organization Management Used the software for: Less than 6 months ### "Inputting contact information" August 4, 2018 4.0 Pros Very user friendly, with all headings clearly labelled and accessible. For adding contacts, I appreciated being able to create fields that were not originally included. Cons I haven't used it enough to have anything to criticize. I found that any issues I had could be looked up through the help icon and from there I was able to get clear instructions on how to solve those issues. Review Source Response from Aplos August 23, 2018 Hi Ann, thanks for sharing your thoughts! Glad that you're finding Keela easy to use. :) JA John A. President Religious Institutions Used the software for: Less than 6 months ### "Too cumbersome " September 10, 2019 2.0 Pros I did not like anything about this software. I regret buying it. Cons 1\. Not user friendly 2. Each use requires a lot of reading of user manual 3. The tools are not simple to use. 4. This software is not as the sales pitch indicated Review Source Response from Aplos September 11, 2019 Hello John - thank you so much for reaching out and letting us know about your experience with Keela. I'm very sorry to hear that you're not finding the system easy to use. Our Customer Success team have reached out to provide details on how you can attend our free training sessions and learn more about the system. Please always feel free to chat to them about any concerns you have - they love to help and are committed to a constant journey of improvement. Thanks again! AS Amanda S. Fund Development Chair Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to use " July 24, 2018 5.0 Great customer service. Pros Very easy to use. Compatible with PayPal and Quickbooks. Cons Takes time to learn all of the capabilities. Review Source Response from Aplos August 21, 2018 Hi Amanda, glad to hear you're finding Keela easy to use! We definitely understand that learning a new system takes time - that's why we're now offering a series of 30-minute training webinars to help your team jump into using Keela. You can find them here (https://calendly.com/keelasuccess). If you need help with anything please feel free to email us for assistance! support@networksforchange.org CC Chelsea C. Communication & Partnerships Coordinator Used the software for: Less than 6 months ### "Non-complicated UEX with fabulous customer service" January 15, 2018 3.0 Pros Simplicity of design, amazing customer service team, always open to suggestions on how to improve the software Cons UEX could be more seamless navigating between the different panes and tools; contact list could be a bit "smarter" Review Source Response from Aplos February 13, 2018 Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM LL Laura L. Newsletter Editor Non-Profit Organization Management Used the software for: Less than 6 months ### "Great tool for mass emailing!" May 11, 2019 5.0 The best part is the customer service! That’s why I highly recommend this program. Pros Once I learned how to use the templates the editing became quick and easy. I also like the look and design. Cons Was a little confusing at first to get the campaign out via mass email. Customer service has always been quick to answer my questions. Review Source Response from Aplos May 15, 2019 Hiya Laura :) Wow! Thank you for these lovely comments - we really appreciate you taking the time to share your positive experience with Keela. I can say with the upmost certainty that the Customer Service team think you're the best too! Thank you, again! LD Lucinda D. Board of Trustees president Primary/Secondary Education Used the software for: Less than 6 months ### "Affordable Outreach" April 17, 2020 4.0 Very good so far. Pros Reasonable price for our growing school and ease of use for seeking needed donations. Cons Some difficulty integrating it with existing website. Review Source Response from Aplos May 18, 2020 Hi Lucinda! It is great to hear that Keela was able to provide an affordable option that met the needs of your organization. That's what we are here for! Please keep us in the loop with any integration challenges you might be experiencing. Our Customer Support team is equipped with the knowledge and experience to help you with anything you need to make the most of Keela. We look forward to continuing to work with you and your team :) KM Kara M. Deputy Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Affordable!" July 27, 2018 4.0 Pros Affordable software for database management is hard to come by; but we found it in Keela! Cons I wish we could customize some of the information a bit more and that you could connect contacts to each other (for example, couples that have the same mailing address but separate emails). Review Source Response from Aplos August 21, 2018 Hey Kara, thanks for connecting with us! We actually have a feature that's specifically designed to connect people who live at the same address, it's called Households. You can read more about it here (https://keela.zendesk.com/hc/en-us/articles/115003354912-What-is-a-Household-) and be sure to reach out to our Customer Success team if you have any questions about using this - you can reach them at support@networksforchange.org KM Kelly M. Volunteer Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to use" April 22, 2020 5.0 I’ve been entering data and uploading files and it has all been super easy. Pros The ease of use is great. It’s a great resource for our rescue. Cons I’m haven’t come across any cons yet. I’m sure the more I use it, I’ll find some. Review Source Response from Aplos May 18, 2020 Hi Kelly! We are glad you find Keela to be a great resource. We see the Keela forms looking awesome on your website :) We look forward to seeing all the things your organization is able to accomplish with Keela. Keep up the great work! MC Michelle C. Family Services Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "amazing software" August 1, 2018 5.0 Pros I like the simple design of the dashboard, easy to find what you are looking for. Cons at the moment I can't think of anything that I do not like about the software Review Source Response from Aplos August 23, 2018 Hi Ann, thanks for sharing your thoughts! Glad that you're finding Keela easy to use. :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.