# Page 2 | Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Keela the right Nonprofit solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154358/Keela/reviews --- Keela 4.3 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of Keela ## Showing most helpful reviews Showing 26-50 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sean S. IT and Grant Management Non-Profit Organization Management Used the software for: 2+ years ### "“Essential Tool for Non-Profits”" November 15, 2024 4.0 Keela has truly transformed how we operate as a non-profit. It has allowed us to deepen our relationships with supporters while making fundraising and outreach much more effortless. The platform’s efficiency has freed up time for our team to focus more on mission-critical work rather than administrative tasks. Keela is a game-changer for any organization looking to maximize its impact. Pros What I liked most about Keela is how intuitive and user-friendly it is. The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications. The automation features save us time, and the reporting tools are incredibly insightful. Cons It's a bit of a tricky setup with Sendgrid, and getting support is very hard unless you pay for it. Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) better interface and allowed us to manage our CRM better Review Source KH Karl H. Executive Director Publishing Used the software for: 2+ years ### "Ease of Use/Clarity of Information" November 18, 2024 5.0 Overall, I have had a very good experience with Keela. Pros I appreciate that it is very easy to find information about individuals donors. The search function works the way I hope it should (put the name in and information pops up) and it isn't frustrating waiting for results. I also appreciate how I can quickly reach giving information for donors and see both recent and historical information without any trouble. Cons I would appreciate a Keela app for my phone. I do a lot of donor visits and if I was able to look up information on my phone for a certain donor, that would be incredibly helpful. Also, streamlining reports creation would be helpful. As the leader of my org, I don't do a lot of report creation but when I must do it, it gets confusing very quickly. I am not sure how to make this better but it seems like it could be. Switched from [CDM+](https://www.capterra.com/p/24586/CDM/) The previous software wasn't flexible enough for our needs. Review Source GK Gloria K. Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "The Best Customer Service" November 14, 2024 5.0 Really enjoy it, easy use, love the built in email marketing, event ticketing and fundraising Pros The customer service, donor tracking, reports Cons Lack of donors being able to update their own payment info and track their giving history, as well as set reoccuring donations more specifically Switched from [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Keela has far superior donor management, task assignment and note taking Review Source LE Liam E. Manager, Community Engagement Non-Profit Organization Management Used the software for: 1-2 years ### "Keela for Non-profit" November 14, 2024 5.0 Pros Keela software stands out for its user-friendly interface, making it easy for nonprofits like ours to manage their operations efficiently. It offers many donor management features, including tracking donations, managing contacts, and communications tools, all of which we use frequently. Additionally, Keela's timely customer support is always appreciated. The software also integrates easily with tools like QuickBooks and PayPal. Overall very pleased with Keela. Cons One thing challenge I've had with Keela is its contact merging feature. While it does help identify and merge duplicate contacts, the process can be quite cumbersome. Additionally, once contacts are merged, they cannot be unmerged, which means I have to be very careful during the merging process. Review Source SG Shira G. Fundraising and Development Manager Research Used the software for: 1-2 years ### "Great self-serve solution for small and new shops" November 18, 2024 4.0 Pros Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself. Importing our old data and onboarding the system was painless. Cons Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities. Alternatives considered [CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Keela Keela was selected for considerations of cost and functionality Review Source RA Rameel A. Administrative Assistant Religious Institutions Used the software for: Less than 6 months ### "Keela as a Non-Profit (Mosque)" November 18, 2024 4.0 Pros The integreatted forms and communications feature has been my faviourte part of keela so far. In our previous setup we would be boucing between mailchimp, eventbrite and google forms, but now all of that has been collected in one place making it easy to use on a daily basis. It is also a huge benefit that we can add multiple team members to keela, this allows us to give employess access to only what they need to manage. Cons So far we have had problems with the lack of integrations with softwares other than stripe. Although the online integration of stripe is usefull we are still required to upload payments made of debit machines (Clover) and e-transfers. If Keela were to offer integration with stripe terminals this would make things much smoother for smaller organizations which operate on less man power. Review Source HT Hien T. Admin Assistant Individual & Family Services Used the software for: 1-2 years ### "Good for it's intended use " November 14, 2024 5.0 Pros I like that it is very simple and user friendly. Easy to learn. It does what we need it for which is to log our donations as they come in and keep them organzied. Cons The inconvenience of having to make updates/changes when it's the same change for multiple logs. If an impact area needs to be changed to something else or moved under a different category, there is no "select all" or "move" button (think emails) and so I would have to individually go through every single log to make the change which requires several steps. Review Source PB Peter B. Marketing Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Nonprofit CRM Easy to Use!" November 13, 2024 4.0 Its been great but need more customizable templates to use! Pros Makes email marketing easier, donor and donation tracking Cons No flexibility in email template customization -- can't export external templates Review Source RB Riley B. Managing Director Non-Profit Organization Management Used the software for: 6-12 months ### "Some great, some just okay, basics are lacking!" July 25, 2024 3.0 Keela has an excellent customer support team that is responsive and helpful and I do feel that they take user feedback seriously. That said, I wish I had made a different selection when choosing a new CRM. We're sticking with Keela for now in part because it is a huge undertaking to switch to a new database. If I could turn back time I would have chosen a more established company. If Keela is able to make some improvements to the basics they will have our business for a long time. Pros When selecting a new CRM Keela stood out to me due to the fact that it is highly customizable. For our needs, this was essential and it has lived up to my expectations in this area where many other options would not have fit our needs. The forms are beautiful and easy to customize. I like that it integrates easily with Paypal and Stripe. From a donor experience perspective, Keela is a huge upgrade from our previous CRM which was very important to us and a big reason why we switched. I've also found the customer support team to be responsive and helpful, and they seem to be constantly working on improving the platform which I appreciate! It never takes long to get a response and they will work with you to support you as much as you need. Cons Surprisingly, Keela's basic functions are where it lacks the most. Accurate and easy to use search bar? No way. Intuitive reporting? Nope. Mobile functionality? None. I didn't even think to consider these features when making my selection because I assumed that all platforms would be at least decent in these most basic arenas and I was weighing the bells and whistles. Keela's bells and whistles are fantastic, but the basics are sorely lacking. I know it is a relatively new database so I'm optimistic that improvements will continue to be made. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Keela Price Switched from [The Databank](https://www.capterra.com/p/84234/Databank/) Clunky forms on The Databank made for a bad user experience. We also were not able to do much customization on our own. Reporting was accurate but not user friendly. Review Source KN Karishma N. Outreach Volunteer Fund-Raising Used the software for: I used a free trial ### "Keela Review" November 13, 2024 5.0 Pros The accessibility of Keela was definitely a plus. Also, I appreciated the customer service when I needed help with the program. Cons The accessibility of Keela wasn’t completely applicable across different people - my colleagues had some trouble navigating the program. Review Source Adrian H. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Keela is better than most" November 2, 2023 4.0 Keela is better than most of the other products we've utilized but there isn't really a wow factor when it comes to using this platform. It gets the job done but leaves you wanting for more. Pros Keela has a relatively clean interface with lots of features. They are continually upgrading which is very nice to know that there is a team committed to constant improvement. Cons When there are issues, support is lacking and slow. Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Keela It was in the sweet spot on price and features. Review Source VR Verified Reviewer Executive Directory Non-Profit Organization Management Used the software for: 6-12 months ### "Great starter tool, needs more features for more mature orgs" May 17, 2019 4.0 This is my second non-profit where I've chosen to install Keela. The first installation worked super well for managing donations and volunteers. The second installation is for a more mature non-profit, and requires managing donations, memberships year over year, and putting financial entries into quickbooks. This isn't working quite as well because we need more sophisticated features than Keela provides. I appreciate the support team a lot. They respond quickly and try to find workarounds for us. My feeling is we are probably pushing Keela over its current functionality because we have sophisticated needs, and will have to wait for features to be developed to keep using this tool. I don't want to migrate to yet another tool, having done so much integration work with Keela, and only being 6 months into having converted to Keela from a desktop version of Membertize. My first installation also provided a lot more data migration support, and the second one, I was on my own. Overall, it's a friendlier tool than most on the market. Sometimes it can be hard to figure out how to perform a certain function, as not all menus are totally intuitive, or you have to press a special button on the left, etc. For a start-up org or non-profit just needing to track donations and volunteers, Keela is ideal and far less on the cost than more mature systems. Pros Easy to use, start-up ease, good import process, easy export. It worked really well for me in one non-profit where I needed simple email blasts, to track donations, volunteers, etc. It has a nice automatic email form for donations and memberships. You can search your contacts easily by name or email, and tag groups easily. Tags are easy to organize. The old dashboard did a great job managing campaigns and tracking donations against the goal. For small orgs, this is a good basic starter tool for managing your contacts and interactions. Cons It's missing some things a more mature org needs. We're a neighborhood organization that relies on memberships. There's no renewal process in Keela at this time. You can't search by street name or address fields, so broadcasting to a group on a street is impossible. Sometimes we feel Keela gets 'tired' and can't find a contact we know is in there. So we refresh the browser, and lo and behold, there it is. The integration to mailchimp is weak, and unfortunately, Keela's email blast tool isn't as robust as Mailchimp, so we're forced to stay on Mailchimp. We've had problems with the quickbooks integration not putting funds into the right account. The other problem is reporting. We find the tools not as robust as we'd like for reporting total membership sales data. We've also had to cancel a class of membership and redo it, and that jacked all our reporting for people who'd already taken out memberships under the 'wrong' class. For a larger org with heavier membership management needs, this tool, wasn't as robust as we hoped. Review Source Response from Aplos May 21, 2019 Hi there. Thank you for providing such detailed feedback. This is absolutely outstanding and we are very grateful to you for taking the time. I've crossed referenced some of the missing features you mentioned (such as address filtering and membership reporting) and I can see that they are logged in our Ideas Portal and our Product Team are working hard to introduce them. Thank you for sharing this with us - it's instrumental in our quest for constant improvement! :) DL Douglas L. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Keela "Thinks" Like We "Think"" November 10, 2020 5.0 I'm sorry that, when a person reads the "cons," it probably sounds like I'm "dissing" the software. But the truth is - it's the best we could find. And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN! And they aren't afraid to admit that something needs to change. For example, see above when I mentioned the problem with state abbreviations. After I submitted the idea into the idea portal and copied the customer support email, they wrote me back a personal email and admitted that they should have caught this earlier. The fast-tracked the fix and -- I'm serious - they rolled out the fix within like... maybe three weeks max. (As fast as we would have wanted them to make a fix, test it, and releast it.) In fact, they've listened every time - and they've begun implementing changes based on sincere user feedback. Last week (I'm not making this up), they arranged a call with the \[SENSITIVE CONTENT HIDDEN\] and the \[SENSITIVE CONTENT HIDDEN\]-- both on a Zoom call with the customer support specialist that they assigned to us. Their main purpose seemed singlefold: To listen. They never became defensive... not once. They basically said, "Make a list of your 'pain points,' and give ALL of them to us." No software vendor had EVER done that for me before (even though I've been equally forthright with ALL of them). The pricing is fair for what we get. Imagine - we sent out 9800 emails. Keela did GREAT. There's so much more I could say. Love it. Pros Keela's pricing structure was straightforward and fair. They didn't charge "by the user," like some vendors do. Yes, there's a sliding scale based on the range of contacts, but for our org, the scale seemed fair. We had tried numerous (I forget how many) products previously. I'm ashamed to admit we rarely stayed with one product longer than a year. DonorPerfect. CiviCRM. Salesforce. Blackbaud. Bloomerang. Salsa CRM/Engage. The list goes on. Not sure why - but when we found Keela (I'm not kidding), it was like finding "the one." For one thing, they didn't make me make an appointment with some sales rep that would do a 30-minute demo, then ask me if I had questions, even though I had already watched everything in her/his demo in dozens of YouTube reviews. (That's a crazy system, if you stop and think about it.) Keela let me open the account, set everything up, do my first imports, and start using the program all without having to wait on ANYONE in ANY time zone. (It's not that I'm anti-social. I just wanted to experiment with it on my OWN.) They advertised some outlandish increase we should expect in fundraising. I remember thinking, "Now how could they know that?" But I'm serious - from the day we first installed until the first email campaign, it was under 90 days. And our first email/printed mail campaign has just topped (you're going to think the company hired me to say this - but they didn't) $100,000 in income. Our typical email campaigns had been $10,000 or $12,000prior Cons I need a bigger box. (haha) I didn't like the way they seemed to want to hide certain fields from me - like, they were afraid it would make the software seem too complex. The reporting module seemed sooooo basic. I just wanted them to give me a "field picker" for every field and let me choose exactly which fields I wanted. Instead, someone in their product development team had apparently decided which fields that he or she thought were important enough to include in a report. What's so hard about giving us a dropdown box with choices -- ALL choices?! States and Canadian provinces were listed in a dropdown - but I had imported thousands of records with state abbreviations -- and, strangely, it wasn't an option to search for those. (?????) Again, it was like they were trying to make the program so friendly that they prevented us from graduating to more of a "power user" posture. The software was fast (I mean - we have 17,000 contacts and it seemingly always finds the desired contact within 1 second - seriously), but some of the clicks and steps between functions are dreadfully filled with twists and turns and dead ends. Too many clicks. They allow the user to manage importing - and they have documented it well - but I can't designate a "key field" that I want to use as the key. They have their own Keela index - but it's hard to assign multiple keys. They DO keep an "external index" and they use it - but sometimes I'm not clear how to mesh the two. Reason for choosing Keela Primary: The customer service seemed above ALL. They LISTEN. It's almost like... if we're going to go to all the trouble to hitch our wagons to a star, may it be a star that has a forward vision. May it be a star that answers email!!! (Keela ALWAYS answers within a day... but LOTS of times (no joke) they answer within three hours. There's no phone support that I know about (if it's there, I don't know how to access it) but to be honest, I'd prefer to dash off an email and let them process it (address or answer something) then respond anyway. Honestly - can you tell that we love this software? We've now got two guys and all they do is call contacts. Every call is logged in Keela - and we can SEE all their action -- even though they live in other parts of the nation. Keela just WORKS. We've hired a programmer to write import code so that our accounting software will create an easy import file -- so that in one click, so to speak, we'll import in all of the transactions from the day before. Can't wait. IT's taken him two months - but will soon be done. Our accounting people don't want us messing with their records - so we can't use the accounting software for fundraising. But we CAN "read only" their information each night at midnight and import it INTO Keela. Can't wait. My advice, whatever you're using - whatever you're CONSIDERING - stop the presses and try Keela first. If it's not what you're seeking, then write the company. If they can make it happen, they will - soon.A++ Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Salsa CRM - which is a rebranding of a 1990s program called DonorPro (or something like that) is SOOOO laborious and slow. The interface is just downright painful. So rather than write something new, they tried to marry it to something new -- Salsa Engage. But the mismatch is so convoluted. And we complained about features that were downright GLITCHES that went for months and months and MONTHS without fixing. It was EXPENSIVE compared to what we get. And there was VERY little that helped us flourish. Zero way to bcc emails in to any kind of communication stream. Sad. Review Source Response from Aplos February 23, 2021 Doug! We've said it before and we'll say it again - thank you from the bottom of our hearts for your enthusiasm, your passion and most of all your willingness to work with us to make the system better. Keela is on a rocket journey to the moon and we're so glad to have you onboard! Thanks always, the Keela Customer Care team (and every single team member t Keela if I'm being honest - we are all BIG fans!) RJ Rebecca J. Communications Manager Environmental Services Used the software for: 2+ years ### "A Growing Platform" October 30, 2023 5.0 Pros Keela is a very user-friendly platform. Everything within the system is easy to understand, to learn, and to navigate around. They provide video and text tutorials for every feature, which makes learning them a breeze. I also enjoy the simple but clear navigation around the platform, and find it very intuitive to find exactly what I'm looking for. Cons Our organisation has been using Keela since its early launch in Canada and, like any new system, we've found there have been some growing pains. I'd say overall that every feature Keela offers is easy to use and functional, I've also quickly run into constraints with things that I would love to be able to do within Keela. For example, the forms work perfectly when using Keela's existing templates, but it's either difficult or impossible to create a form outside of the templates. In addition, sometimes new features have a lot of promise but then are quite clunky to work within. For example, my organisation was very excited for the release of peer-to-peer fundraising, but then found the P2P platform very challenging to use for our potential donors. I'm sure all these things will get smoothed out over time, and overall I still very much enjoy using the Keela tools and platform. Review Source EP Elsa P. General Manager Performing Arts Used the software for: 2+ years ### "Hearty Recommendation" October 31, 2023 4.0 We've loved having Keela since the beginning. It is an integral part of running our company and the software does everything we need it to do. Pros Customer service is amazing. Constantly updating to make better. Very easy to navigate and use. Cons Not a fan of paid add-ons. Wish they were included but understand why they aren't. SendGrid integration doesn't work with Wix and causes a lot of bounced emails for us. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Keela Value for price, ease of use, server location, origin of company, reputation, customer service Switched from [Sumac](https://www.capterra.com/p/144095/Sumac/) Easy of use! Needed something that was intuitive and easy for everyone. Review Source RD Rafael D. Marketing & Fundraising Manager Philanthropy Used the software for: 6-12 months ### "A reasanably good software, with usability downfalls " December 15, 2020 2.0 It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software. Pros Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed. Cons The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past. Reason for choosing Keela They never got back to us. The software seem to have more features we need and more complete, but their sales were terrible getting back to us so we assume, if the sales is bad imagine the support. Review Source Response from Aplos February 23, 2021 Thank you for your review Rafael, we appreciate the transparent feedback. Over the past year, you and your team have provided our Product Team with really insightful feedback and have suggested really great features to enhance the system. These absolutely do not go unnoticed! Our team is working super hard to make sure we continue to build a system that meets the needs of our users. While some features may take longer than others to build out based on the level of complexity, know that your ideas are being heard and discussed amongst our Product Team. We look forward to you and your team continuing to share innovative ideas with us to support us in building an even better system. Thanks for joining us along the innovation journey :) AB Ariana B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Make it easy for your community to give back to your organization" May 17, 2023 5.0 Fantastic. Regular communication with supporters, easy online donation forms and seamless fundraising templates have helped our organization to grow exponentially over the last few years. Pros Before Keela, we had all of our contacts on various spreadsheets. Now I am able to find our donors, communicate with them and allow new volunteers and donors the opportunity to get involved as well. Cons I wish there were a simple option to collect simple information via a form without the donation links. Reason for choosing Keela price and user friendliness Review Source SH Sam H. Education Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Keela streamlined us" September 13, 2022 5.0 Overall our experience has been very positive, and I am happy to use Keela for work every day. Pros Our intro to Keela was fast and furious, but the customer service team made starting up very easy. The interface is user friendly, and everything is clearly labelled. We now have all of our contacts in Keela, and use the form feature to embed all of our forms onto our website. Keela forms look so much more professional than the Google forms we were using. Looking for info or data on Keela is quick and easy, and it's also simple to edit or change things as needed. It has made our paperwork load lighter, and for that we are grateful! Cons The only con I can think of is that you have to manually integrate duplicate contacts, but other than that it's a great service. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Keela The cost and the versatility. Another LDA chapter has been using it, and they reported it worked well for them. Review Source CM Catherine M. Intern Non-Profit Organization Management Used the software for: Less than 6 months ### "Useful Product" October 30, 2023 5.0 Pros Keela database and donor management is the most useful tool for our business model. It keeps track of donors and others interested in our cause and allows us to organize them effieciently. Cons One of the main issues when working with the database is the inability to sort in a way you would like. For example, moving transactions from one list to another while entering transactions from a certain date. Once finished, you are always brought back to the home page of where you were and not where you were in the list. It would also be more beneficial to have a smaller contact preview, currently the contact "preview" is basically opening the whole contact and less of a preview. Review Source RM Richard M. President Non-Profit Organization Management Used the software for: 6-12 months ### "A Modern and Innovative Tool that Helps Us Manage Our Donors and Sponsorships" September 11, 2020 4.0 Keela has helped our organization have a centralized data management center that multiple volunteers can access to perform tasks that keep us in compliance with our local and national government. In simple terms, it's made everyone's job a little bit easier! Pros It was fairly easy to switch from our previous CRM database that we were unhappy with. This software has given us the ability to communicate effectively with our donors, keep track of sponsorship pledges, and track our yearly fundraising goals. All of this has been easy to customize to our organization and add the custom fields that pertain to us. Cons To be fair, it's hard to be a "one size fits all" for any product, so of course there could be things that could be enhanced or added. For us, I would like to see when a pledge payment is past due and be able to create a segment or report that could show who is behind and by how much. Also, I would like the ability to create custom reports that would allow custom queries. The nice thing though about the Keela team, is they REALLY listen when you have a particular need like I just mentioned and they provide an Ideas Portal for just that! Switched from [Method CRM](https://www.capterra.com/p/130389/Method-CRM/) It wasn't meeting our needs and even as a software engineer, I had trouble customizing it. The interface was clunky, at best and a bit too minimalistic. We lasted a year and a half and I was happy to find Keela at a slight increase in cost which was well worth it. Review Source Response from Aplos February 19, 2021 Thanks so much for your detailed review Richard, this is great feedback for our team. I am happy to hear that Keela has supported you with data management, donor relationships, and fundraising reporting - that's exactly what we built the system for! If we are not saving you time, we aren't doing our job I noticed there are a few things in the system you are still on the lookout for. Specifically when it comes to viewing and reporting on Pledges. You can actually view the 'Status' of all of your Pledges by going to the 'Fundraising' tool and clicking on the 'Pledges' tab. Here you will be able to view and 'Filter' by Pledge 'Status'. As for the ability to have a visual report of who is behind and by how much, this would be an excellent idea for our Product Portal for our team to review (https://portal.productboard.com/keela/1-product-portal/tabs/1-under-consideration). As for custom reporting, I reccomend reaching out to our Support team at support@keela.com. We have become CC Catherine C. Events and Chapter Communications Education Management Used the software for: 1-2 years ### "Keela is King of CRM" September 6, 2022 5.0 Very enthused and satisfied with our experience with keela. We have gained greater customer insights and the donor tax receipt system is very much improved from our previous software Pros The software is easy to use and has a number of features. The customer support is outstanding which is valuable because there are so many features. Cons The communications software and integration with the segments and tags can be cumbersome and requires more steps than other programs like mailchimp. However, Keela is constantly improving its offerings and we see these as minor compared to the benefits Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Donor tax receipts would be sent automatically upon donation Review Source Response from Aplos October 6, 2022 Hello Catherine. What an absolute joy to read! Thank you so much. "Keela is King" has a wonderful ring to it. The Customer Care team think you are outstanding as well - glad we are on the same page. I'm so happy to hear that your experience has been so positive. We look forward to growing our system with you! - Customer Care Team TY Tara Y. Office and Event Manager Events Services Used the software for: 2+ years ### "Customize Keela to suit your needs! " October 30, 2023 5.0 Keela has a fantastic team that is very supportive and willing to work with you - right from the initial meeting we had with the sales team, through integration and uploading all our data, to support as glitches were found... the Keela team is there for us! Pros The ability to customize the program to do what we needed it to do. The main purpose is to send emails to our various stakeholders, ensuring the correct people get the correct messages and emails. Keela definitely lets us do this! Cons It is a big expense for us! We continually monitor our numbers to stay within the contact limit allowed by our current level. The jump to the next level is outside of our budget so we need to ensure we don't go over. Reason for choosing Keela Support being offered to get going was the main selling feature. Review Source AP Ash P. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Game changer for our non profit" October 30, 2023 5.0 We now have way better data management. We had a really clunky membership program before Keela, and now people can easily become members and set up an auto-renewal for their membership, which is a game changer for us. We are finding over 70% of members are opting for auto renewal, which is saving us a stack of time sending follow up emails that are being lost. Pros We are a small non profit and we were managing all our relationships and donors on spreadsheets. We knew we needed to take the leap to a CRM, but we were hesitant to invest the money. Over 6 months we trialled all the main non profit CRMs, and Keela came out head and shoulders above the rest. Although it is an additional expense, we easily earn that back in increased donations and recurring donations set up through Keela. There are many features of Keela we don't use, but if you had a sophisticated fundraising team they would be great. Cons Some features are not as customizable as I would like, for example, you can't have a pay what you want/custom membership amount, which was a core component of our membership program. Reason for choosing Keela Had the features we were looking for, specifically it's focus on fundraising Review Source Josh D. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Keela for a small non-profit" October 30, 2023 5.0 Pros Keela just works. There are very few times where it doesn't work as it's designed, and the system is quick, responsive, and reliable. They are quick to push out new features. Cons Nothing comes to mind - the things we were wishing for were solved within 1-2 years of product development. Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Keela It's a contemporary design with features that are developed more than free alternatives. Review Source EO Elisabeth O. Executive Director Education Management Used the software for: 6-12 months ### "Review for small charity with staff of one looking to grow our capacity" November 5, 2019 5.0 Overall Keela is excellent and I love using it. More than that, I love the Keela brand and what the company stands for. There's a warmth and personal approach that helps me feel confident that the Keela team are in my corner. Since I'm the only staff member for my charity, I can't overstate the importance of feeling like Keela are an extended part of my charity team - you help me feel supported and less alone. Thank you! (Also love the annual capacity conference - please keep it coming!!) Pros The price point is REALLY amazing for very small, young charities. For the functionality, Keela offers huge bang for our buck. My charity Board love that Keela are specifically aiming to help small charities like our grow our capacity. Switching to Keela has allowed me (the ED and sole staff member) to streamline our work flows and automate a bunch of things (like tax receipts and donor thank yous!) that were taking up a lot of my time. Cons One thing that bugs me a lot is when someone uses the contact form that is embedded into our website I seem to need to click through several layers in Keela to actually get to their message (notifications > contact > interactions > contact form > message). It'd be amazing if somehow those messages were easier to access - it took me a few goes to figure out that I need to look up "interactions" for a contact, and not "emails". Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Keela Price, and no need for member logins. Keela has reduced barriers to entry for donors/members, which I love! Review Source Response from Aplos November 19, 2019 Hi Elisabeth, thanks so much for taking the time to write such a detailed review for Keela! We are so warmed that you consider us part of your team. We definitely love helping out our customers and consider them part of the Keela family as well :) I've passed on your feedback to our team regarding the form responses and interactions vs emails. We are currently working on some improvements, so hopefully, these items will be included in a release soon! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.