# Page 3 | Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Keela the right Nonprofit solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154358/Keela/reviews --- Keela 4.3 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 3 - Reviews of Keela ## Showing most helpful reviews Showing 51-75 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BJ Briana J. Communications and Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Best Nonprofit CRM out there! " November 6, 2023 5.0 is the best do-it-all CRM for any nonprofit! Pros has everything in one place for nonprofit contact/database/fundraising management. They also have the best customer service in the industry. One of the items that really sets them apart is their monthly webinars to help you learn more! They help you learn about their systems but also provide valuable industry content as well! Cons There are things that I wish did that it currently doesn't. However, Keela is very receptive to new ideas and takes customers' insights into consideration when upgrading things. Reason for choosing Keela Customer Service Helpful Staff Easy to use Amazing Value Review Source KN Kayla N. Administrative Assistant Philanthropy Used the software for: Less than 6 months ### "Capterra Keela Review" October 30, 2023 4.0 With being fairly new for us still, everyday we use it we are learning new things that can be done within Keela! It has been a bit of an adjustment but we see lots of potential with Keela. Pros I personally love how customizable can be depending on the user. It's also nice that there are many functions that can be taken advantage of in Keela, keeping most of our Data in 1 place instead of spread out between multiple products. Cons With the amount of Data that was in our old database, we have had a hard time with the transition of correct data into from our old server. It has taken more time then we have envisioned to get everything into Keela from Kindful. Additionally, I have personally had issues with importing taking up to 6 hours with Keela. Review Source GC Gina C. Elder Abuse Support Line & TeleCheck Coordinator Used the software for: 6-12 months ### "I love Keela! is very organized, efficient and user friendly. I wouldn't use any other program " January 15, 2018 5.0 Saving Time, organizing how we manage our volunteers (I would suggest at Social Services to your industry category as it isn't there and thats what we do.) Pros Visually appealing: good use of colour to organize categories and make it easy to find, images that help identify what category has what information. I had A.D.D and so many websites or programs are so text heavy and overwhelming and everything is shouting at you at the page to notice it. This program is superior in its use and look. User Friendly: I got the hang of the program easily. It is very detailed and easy to use. I like the fact I can email a volunteer and all the staff can see the email thread between us both. That is very convenient. My favorite is the interactions page. As I can see if there is a LOA posted, or if the volunteer only wants to volunteer in one program and not another. I am able to find out what is going on with the volunteer without reaching out to each one or calling a staff member as we all post our interactions in there. It saves me a lot of time and any program that can offer that is aces in my book Cons I wish could create a software program for inbound and outbound calls. The program currently being used is "iCarol" which is a great program, however it would be great to have another software option. Once upon a time Bell was the only company to monopolize the phone industry...now there are several ... Removing a volunteer: It is frustrating categorizing volunteer as "inactive" as they still show up with all the active volunteers, which clogs up the page. If you had a separate page as inactive (so they wouldn't show up with the active volunteers) that would make a MASSIVE difference. As volunteers honor their commitment and leave .. so we have A LOT of inactive volunteers with the active volunteer Review Source Response from Aplos February 13, 2018 Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM R. Brad S. Vice-President/Senior Compliance Officer Financial Services Used the software for: Less than 6 months ### "A Quick, Low-ish Cost Solution for a Non-profit that lacked structure" November 18, 2018 4.0 Overall this software has (or will be) a lifesaver. Our staff have had difficulties adjusting to the new system, mainly because there is structure and specific data points where before it was a mish mash of data in notebooks, Excel files, and Post-It notes. I would like to see some additional development devoted specifically to customization of the system. is very much a rigid cloud solution with little to no customization options. Having the ability to control the look and feel of the system, donor-facing data, and being able to control what inputs are allowed from users would be a huge help. At the end of the day, though, Keela is a great solution for a small nonprofit who is looking for a quick solution at low cost. Pros \-Easy to onboard donors and volunteers (the difficult part was organizing the data to make it upload properly which has more to do with the administration of the organization that the software. -Immediate, flexible training for the staff. -Relatively simple interface. I say relatively because sometimes its almost "too" easy and some members of the staff overlook the simple solution. Cons \-I am not fond of the analytics tool. Again, maybe this has more to do with the fact that its too simple, but as an analyst I find it difficult to get the information I want easily. -We have had some struggles with the integration with other vendors-specifically MailChimp. After following all the instructions for both companies, we still cannot complete a good link. Review Source Response from Aplos January 18, 2019 Hello Brad! I'm so glad to hear your feedback - especially your sentiments about training which the Customer Success team are particularly proud of :). I'm also pleased that you find the system to be easy - Our goal is a simple system that users can transition to easily so this is very good news! I understand that the Analytics tool can be challenging sometimes - and I'm happy to let you know that we're making improvements to it early this year! We'd also love to hear your suggestions for what you'd like to see (you can post them here: (https://keela.ideas.aha.io/ideas/new)) In the meantime, if you would ever like suggestions on how to access your desired information please don't hesitate to reach out to support@networksforchange.org - we will do our best to find a quick and easy way to get what you need. Also, please also let us know if you are still experiencing issues with MailChimp - We'll be happy to take a look. VC Vicki C. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Vancouver Kiwanis Music Festivals" September 19, 2022 5.0 Great produce supported by a fabulous team! Pros Product is super easy to use and integrates well with our website. Cons The one challenge is that we can't fully integrate with our festival registration system with respect to our scheduling requirements. Review Source KJL Kayla Jo L. Director Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use! " June 10, 2021 5.0 has been easy to set-up, use, and teach to our team. Their customer service has also been excellent and easy to communicate with. Pros I like that this software doesn't seem to overwhelm you with features and 'bells and whistles.' It does everything we need it to do, in a simple and digestible way. Cons It recently underwent an upgrade to 2.0. I liked the dashboard / format of the previous version better but it still works the same so I will adapt! Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Keela The cost and simplicity. Review Source Response from Aplos June 21, 2021 Hiya Kayla Jo! Wow, 10/10 - thank you so much. This had absolutely made our day - especially the part about excellent and easy customer service. Our Customer Care team work so hard to provide this and we're so pleased to hear that it shines through. The upgrade to 2.0 was quite an odyssey - Thanks so much for sticking with us! It's folks like you that made it possible. ME Melanie E. Deputy Director Non-Profit Organization Management Used the software for: 6-12 months ### "Keela to supports my nonprofit needs!" March 26, 2020 5.0 Pros I am so happy to have found to supports my nonprofit needs! At first, I was impressed with the sales team and the product presented to me. The team took the time necessary to help me understand the product. They were not pushy and answered all my questions. They are more affordable than competitors with similar functionality. The software is super easy to use. It looks great. The functionality is excellent and is getting better each day. I really love the software. The best thing about Keela is their ongoing customer support. They are prompt when I request help. They answer the questions I ask specifically. They are really lovely! I am on a first-name basis with one of them. Ha. I recommend this software. It has been excellent for our nonprofit. We are a public policy nonprofit. Cons I do not use the dashboard so much and it's not that customizable. Alternatives considered [NonProfitEasy](https://www.capterra.com/p/171851/Fundly/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Keela The others were too big! I did not feel like I would get the attention I needed. Also, was more affortable and just as impressive as fundly and donor perfect. Review Source Response from Aplos April 24, 2020 Hi Melanie, thanks so much for your fabulous review! We all love working with you, so glad you've enjoyed working with us too :) Regarding the dashboards, some great improvements are coming in our new platform that you'll have the chance to migrate to this summer. We look forward to sharing that new enhancement as well as many others with you very soon! HB Hal B. Development Manager Museums and Institutions Used the software for: 6-12 months ### "Simple, straightforward CRM" October 31, 2023 4.0 Pros customer support is excellent. We always interact with the same few customer support employees, so we feel like we have built a working relationship, and they really know who we are. Keela's product portal is a convenient way to make suggestions and see how Keela genuinely responds to customer comments. Cons feels young, and seems to be still evolving a lot. As such, there are several features that still need to be implemented. For example, we had some payment security issues before Keela implemented Captcha features. Luckily, Keela responds in a somewhat timely manner to product updates like this, but it seems like there are features that should have been implemented in Keela from the beginning that are only now being considered. Review Source MT Melissa T. Vice President Fund-Raising Used the software for: 6-12 months ### "Keela Review" August 4, 2018 5.0 We are now able to track all of our sponsors and communicate more effectively with them. When we have fundraisers, we can create e-blasts and link them to our website. Support in is up! I am so happy. Pros This software is so user friendly. When I began using this software, I had extremely limited knowledge of computer use and I was still able to figure it out quite easily. The software is able to accommodate all of our needs and do what we need it to do to help our animal shelter and fundraisers run smoothly and with accurate data. It is easy to track everything we need. I am so impressed. And for the price... I can't imagine using anything else. There is no need to spend a lot of money on some of these other programs when and do ALL you need! Cons So far, the only thing that I don't like is that I cannot print off an e-blast that I design to post in various vet offices and at the shelter. I have to create a separate brochure for anything besides e-blasts. Maybe this is possible and I just don't know how to do it. But to me, this is the only draw-back. Review Source Response from Aplos August 16, 2018 Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at support@networksforchange.org. Screen reader support enabled. Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at support@networksforchange.org. LC Linda C. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Keela Review - Admin Asst." October 30, 2023 5.0 Overall, for my purposes, this works very well and is very helpful. Pros I like the fact that it is user friendly and that we can maintain all the information we need in one place. Cons For my purpose, I only deal with inputting donor information and processing receipts. I don't really use other parts at this time. Review Source VR Verified Reviewer Adninistration & Special Projects Coordinator Used the software for: Less than 6 months ### "Bit of a learning curve, but user friendly - excellent support and service " January 15, 2018 4.0 Brings our team together on items we are working on independantly and collectively. Helps to provide a systemized approach to getting information out to customers and donors. Helps to organise tax receipts and track donor funding. Helps us to organise our members into categories they feel comfortable working in Pros 1) Dashboard - customizable for our social enterprise/Charity 2) Cloud based, allowing more mobile/rmote access for our team members 3) Pricing - fairly reasonable 4) Tags - customizable 5) Donations - easy to track and issue recipts 6) Tasks and Projects - easy to track - provides accountability for team members (reduces redundant follow-up 7) Customer service and technical support - willing to work with an organisation to help improve (maximize) use of features Cons 1) eBlast templates need to be more user friendly for custom uploads - (organisation branding) 2) Pricing - there needs to be a mid-tier pricing for the 2500 contact range - 1000 is too small for our organisation, and it will take 2-3 years to get to 5000 as we build - while building, we need to watch costs closely 3) Though easy to use once familiar with the programme, it can be a learning curve: more on-board training needs to be assigned as part of the package price. 4) Drop down menus from top right could be expanded and more explicit - some items could be buttons instead of items in a drop down. Review Source Response from Aplos February 13, 2018 Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM JL Judith L. Communications Director Recreational Facilities and Services Used the software for: 6-12 months ### "Excellent way to manage donors and donations" October 30, 2023 5.0 It's a great data management system and I like that it is specifically geared to donations. The set up has been slow for me - just because I'm doing it as a volunteer and had to work on it in dribs and drabs, rather than a concentrated amount of time. Can't say enough good things about the support team - they are amazing. Overall - I'm very pleased that I chose . Pros The support is top notch. Their knowledge base is extensive, answering most of my questions without need to contact support. The videos produced to explain basic functions are excellent. But - when I can't find the answer - an email to the support team is answered within a day with just what I need to proceed. Cons Setting up reports is not an easy task. But - still learning! Alternatives considered [CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/) Reason for choosing Keela I felt that had more experience and more robust software. The use of Stripe on also reduced the transaction fee significantly. Review Source VR Verified Reviewer Press & Marketing Intern Non-Profit Organization Management Used the software for: 6-12 months ### "Must-have for Any Organization!" November 22, 2018 5.0 Overall, I have found to be very useful and I think the subscription has been worth every penny. I would highly for others to give it a try as it can really make donor engagement a much easier process. It has been very beneficial for our organization as we're now much more organized and efficient when it comes to donation tracking and have a place with all of our contact informations. Pros What I like about is that it has so many different purposes and can be used for more than just one thing. For example, I can use Keela to create a database for all of our contacts for our nonprofit organization. In addition to that, I can also create a donation page where I can track all of the donations that we recieve a create a donor profile, where I can report how much they've donated. Cons What I like least about this software is that it can be a little difficult to navigate at certain times. Everything seems to be hidden away under some tabs or menus. This is not a major inconvenience but it would be much easier to use if everything was organized and presented in a better way on the website. Review Source Response from Aplos January 18, 2019 Thank you so much for taking the time to provide such lovely feedback - we are very grateful! It sounds like you've been making good use of your CRM and donation pages which is just fantastic to hear. We are working on making the navigation of Keela even more intuitive and user-friendly - stay tuned for these improvements in the future! If you have any particular suggestions about how to improve navigation, please don't hesitate to let us know by posting an idea here (https://keela.ideas.aha.io/ideas/new)! Thanks again! MC Meghan C. Charity Administrator Individual & Family Services Used the software for: Less than 6 months ### "Fantastic product for NPO's" April 22, 2021 5.0 We're happy to finally have a cloud-based database where many of our team members can access important information and we can all work together to perform tasks. Working with has been a positive experience from the beginning and we especially appreciate that they consider feedback and are constantly improving and making updates. Pros has become our one-stop-shop for donor, member, e-mail management, etc. and has streamlined our processes immensely. The integration and import of all of our current data was seamless and quick and if we ever ran into any issues, customer service was very helpful. Keela is very easy to use and learn, which made training our very busy staff and volunteers very easy. Cons Our organization has some pretty specific needs, and not every feature from our previous donor/member database was able to be customized in . However, we were able to find some work-arounds and the pros of using Keela vastly outweigh the cons. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing Keela Cost, features, customer service Review Source Response from Aplos June 21, 2021 Hello Meghan! This review made our hearts sing - This is exactly the experience that we are striving for you and your team members. While you said so many wonderful things, it's your comment about us considering feedback and making constant improvements that I'm most pleased about. Our Product Team works so very hard to collate and action each piece of feedback that we receive and it's brilliant to see that their hard work shows. I'll be sure to pass this through to them! Of course, your compliments for our customer service was the cherry on top. Thank you again! Keep sharing your feedback and we'll keep building together. BW Bryant W. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Keela" July 30, 2018 4.0 About the only benefit I have seen so far is that it is an online portal that is easy to put in information and to download contact lists. All of the other functionality that is available is there--we just don't know how to use it. We are still not even accepting payments via PayPal, even though we synched the accounts. Our marketing director needs some hands-on assistance with merging the forms to our website. Pros The set up was not as complicated as I thought it would be, and the navigation is well laid out and easy to follow. Cons I don't think we received enough human training with on-boarding, and it would have been nice to have more one access to a human as the "prompted" help answers are often inaccurate and not helpful. Our sales agent was fantastic and very knowledgeable, but once we purchased I felt as we were kind of left to our own devices. Now I am not even sure that we set it up the best way. 1. We hae to enter memberships as donations and as memberships 2. The "tags" remain even if a membership expires. 3. We still aren't sure that when we are pulling reports that the information is being put in correctly to access what we need as as information. 4. We were not aware that in order to sync membership payments automatically, we have to use Skype. 5. We should be much much further along in using the different amenities of the site, but so far we are just kind of stuck. We need assistance. Review Source Response from Aplos August 2, 2018 Hi Bryant, thanks for bringing these issues to our attention. I'm sorry to hear that you have a challenging experience with Keela so far. Our Head of Customer Experience will be reaching out to you shortly to schedule a call to discuss your concerns, and offer assistance and additional training for your team so that you can feel confident to keep growing with Keela in the future. Leigh S. Principal Used the software for: 1-2 years ### "Keela has been highly responsive and quick to evolve to meet the practical needs of its customers." January 11, 2018 5.0 Pros I like the simplicity of however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated. We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy. Cons The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance. Review Source Response from Aplos February 13, 2018 Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM AF Annastasia F. Managing Director Non-Profit Organization Management Used the software for: 2+ years ### "User Friendly and Excellent Customer Service" May 17, 2023 5.0 Pros We love how easy it is for people to learn the system. New staff are up and running on it effortlessly. The customer service is also stellar. The team really listens to our needs and helps us find solutions. Cons integrating our email provider with 's email function was difficult and managing unsubscribes has sometimes been a challenge. Reason for choosing Keela price, local company, and customer service. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Nation Builder was too expensive and had too many functions that we were not using. Review Source JR Jocelynn R. Administrative Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Keela Review - used by a charity" October 30, 2023 4.0 Pros For the most part it is user friendly, and doesn't require a lot of training to pick up Creating an e-bulletin/mass communication is fairly straight forward and easy to do Cons The reporting tool is still being worked out so it can be not too much info, and a bit more user friendly, the one area that is less intuitive because it's just hard to remember all the steps as there are many ways to access data. Also wish you could "undo" in the communication section when building an e-bulletin Review Source AT Andie T. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great functionality - looking forward to UI improvements!" September 30, 2019 4.0 We really love using and feel/hope that we're on the verge of seeing an interface that is jam-packed with functionality and more streamlined snapshots. Pros is straightforward, streamlined, and organized. I love having donors and follow-up notifications at my fingertips, and the integrations are great. I also really enjoy the 'big picture' view of a campaign, through which I can see which emails we've sent, who has donated, and how much we've raised. Plus, the support team is awesome! Cons Not having a mobile app makes it very difficult to utilize the software for our needs. I am often on-the-go with my team when I need donor information or to check on the status of a campaign. Also, I find the landing page to be lacking. The basic format (multiple mini-dashboards in one) is fantastic, but I usually only look at the box that shows current donations for the month. I think having a snapshot of current campaigns in one box, donor follow-ups in another, and maybe top donors or most recent gifts in another would be much more useful. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Bloomerang was terribly difficult to work with. Not intuitive at all and the communication tools (e.g. newsletter) were archaic. Review Source Response from Aplos October 16, 2019 Hello Andie! Firstly, thank you very much for taking the time to leave this wonderful feedback. We appreciate it! I'm so glad to hear that you find the system straight forward and easy to use. I assure you that our support thinks that YOU ARE AWESOME! I definitely agree that a mobile app will be a really important addition to Keela and it's currently in production. I can't wait to hear your thoughts on the exciting new features to come - it'll be a blast! Thanks again. KN Keith N. Membership Services Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Not a CRM software package" May 14, 2019 4.0 We had thought to replace our CRM software with , but trying to 'translate' the processes in place with Software ABC into Keela has not been totally successful. It may be that I am too used to the 'old ways' that I can't change. We originally bought Keela because of the receipt function and the hopes that we could replace our other CRM software. Changeover has been slow and we are really only using the receipt function in Keela right now. Pros integrates very easily with most other apps I am using . Paypal and Stripe are easy to set up; connects to Eventbrite too. Adding contacts is super easy, plain language categories and descriptions. Easy to connect contacts into groups (they call them 'families'). The software is geared towards use by a single point NFP agency. Can generate receipts for all monies that come in, assign them to a campaign or purpose, email the receipts and store them for retrieval, if necessary. Keela has always been on top of customer service questions. I have received prompt replies to every question I have made and the answers were always easy to understand and implement. Keela also regularly hosts online training sessions, and strives to improve their product to meet the needs of their users. Recent upgrades included a way to create a report of revenues received/receipted. that was a BIG help. Cons As a software package created for single point NFP, it does not like that I work for an agency that provides services to other NFP organizations for an annual fee. I can't group the contacts into one organization and then make the organization the one that pays the annual fee (it needs to be attributed to a contact). Review Source Response from Aplos May 15, 2019 Hello Keith - thank you for taking the time to leave this feedback. We really appreciate it! I'm glad to hear that you've found the receipting tool to be helpful! My favourite part is your comment on Keela's commitment to improvement - We really do aim for this! The Revenues tool upgrade has been a big boon for us and we couldn't have done it without you - thank you! If you have any particular processes that you'd like to transition from Software ABC to Keela please don't hesitate to reach out to us at support@networksforchange.org - We'll do our best to create a new way for you to do the same magic in Keela :) Thanks again! SG Sam G. Executive Director Motion Pictures and Film Used the software for: 6-12 months ### "Love it so far and excited to continue integrating it into our regular workflows." April 22, 2021 4.0 Pros The customer service has been good, the platform offers a robust feature set with good customization. We are still learning and implementing the tool and it feels like it has a lot of more to offer as we continue to integrate it into our daily operation. Some of the other platforms didn't offer as much flexible control. The pricing feels fair and transparent. As we were looking for a tool the more established systems were too expensive and were hard to get a good sense of and the cheaper systems lacked a lot of features that we were looking for. feels like the right balance, and we have already seen updates and new features that make it a better solution. Cons The user interface is good but there are areas where it feels old and clunky and a little confusing. The report creation and segmentation tools in particular feel like they could be streamlined. The tools work but they feel like they are lagging behind some of the other user experiences in other parts of the platform. That's a small complaint so far very happy and excited to continue to learn the platform. Reason for choosing Keela offered a robust feature set, embeddable donation forms, and one of the nicer user interfaces. Review Source Response from Aplos June 21, 2021 Hello Sam. Thank you for sharing your feedback with us! We really appreciate this - especially your comments on our Reporting tool. I'm happy to report that our Product Team are currently designing a bunch of enhancements to improve it, based on feedback from our users just like this! It's always a great feeling to know that our Product Roadmap aligns exactly with what our customers are asking for. That's the sweet spot! If ya'll keep providing us with such thoughtful and challenging (in a good way!) feedback, we'll keep working to make Keela the best that it can be. Thanks so much! The Customer Care team. DP David P. Philanthropy Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Very happy with our nonprofit's first CRM" August 26, 2020 5.0 I've only had positive experiences with ; the staff are all super helpful, they truly listen to customer feedback and make changes accordingly which is what's made Keela 2.0 more or less perfect for our small non-profit. Pros 's interface is easy to use and intuitive. The Help articles are easily searchable and clear and if you're still stuck the customer support is the best I've experienced from any software provider. Keela has made managing donor data a breeze and I can easily segment donors with the tag feature. The reporting function in Keela 2.0 seem greatly improved from 1.0. Donation forms are easily created, customized and embedded on our website. Cons There were a few things I didn't like in 1.0 (the reporting function, custom columns to view certain bulk contact info at a glance, monthly donation only form) but as far as I an tell so far they've all be fixed in Keela 2.0. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Keela Ease of use and the ability to manage internally. understand the needs of small to medium sized nonprofits and provide a holistic software that integrate with other common platforms. Plus, they are a local company. Review Source Response from Aplos August 31, 2020 Hi David, Thank you so much for taking the time to review Keela. It is awesome to hear you are enjoying Keela 2.0 a much as we are. You have been awesome to work with, we've appreciated you reaching out to our Success Team with your desire to learn and curiosity. We look forward to continuing to work alongside Environmental Youth Alliance. If you have any additional feedback, or questions come up in navigating our new system, you know where to find us :) All the best, Keela's Succes Team MH Michelle H. Bookkeeper/Fundraising Coordinator Education Management Used the software for: Less than 6 months ### "Good bang for your buck!" August 31, 2021 5.0 Amazing customer support and service. They go above and beyond to make sure their customers are happy and using the program to the full potential! Pros It is such a great, simple to use CRM. I love that you can easily track all your donations, communicate with your donors, run reports, create forms to imbed on your website and it even sends out donation receipts! Cons The one con would be that I can't create a form to sell a large variety of items. We sell gift cards as a fundraiser and would love to be able to create a form with all the cards and denominations we offer. This would allow us to be completely online with our fundraising. Also, the fact that it can only integrate with Eventbrite doesn't help us. We use different platforms like Auctria and EventCaddy and would love to see those integrated so we can essentially be using exclusively for our fundraising. Reason for choosing Keela Salesforce was WAY too complicated for what we needed to use it for and is completely opposite. Simple to use, VERY helpful in implementing the program and a smaller, local company that values its customers. Hands down the best decision we have made was to go with Keela! Review Source Response from Aplos January 28, 2022 Hello Michelle! Thank you so much for sharing the Keela love. I agree that the ability to sell items (tickets, purchases - all of it!) would take Keela to the NEXT level. Lucky it's on our 2022 Road Map ;) But be sure to act surprised when it's released! Let me tell you - our Customer Care team think that YOU are amazing, too. I guess we're a match made in heaven! Thank you again - it is so appreciated. - The Customer Care team. Steve E. Executive Director Renewables & Environment Used the software for: 1-2 years ### "Great all-in-one product for busy teams" October 31, 2023 4.0 has been great. Amazing customer service. Pros I like the built-in features, like email marketing, so that I don't have to worry about using other plug-ins (like mail-chimp for example). I purchased as our CRM when I was the only employee in the organization, so having a streamlined product that could function as many things (email marketing, donor management, email donors, memberships, event registration, great customer support, etc) was important do to my limited capacity. Cons does everything well, but not perfectly. There are some usability issues that slow down workflow slightly (e.g. extra buttons to select when scrolling through the calendar to select a date of a donation). Reason for choosing Keela Ease of their reporting function Integrations and stock features Discount through techsoup.com Review Source CC Cynthia C. Marketing and Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Good "first-time user" system for basic needs" July 31, 2018 5.0 We had hoped to use for grants and donation management, as well as the primary email blast tool to replace MailChimp and Salesforce. Our expectations exceeded the capabilities of the system. Still, I would recommended it to small organizations that are moving from Excel spreadsheets and other less sophisticated ways of managing contacts. Pros The project management tool is exceptionally well done and easy to use. It's the feature I use the most. The online donation/payment tool is also very well done, easy to set up and manage, and user friendly for both the administrator and the donor/payee. Cons There are some significant limitations in the contact management tool. It is not designed to link or associate individual contacts (persons) with organizations. This creates some difficulties in parsing lists for email blasts and analysis. As a basic contact list, it's okay, but not adequate for our contact and donation tracking needs. The e-mail form is limited. There are not a lot of design features. It's fine for basic messages, but don't expect to get too fancy with the layout and design. Review Source Response from Aplos August 2, 2018 Hi Cynthia, thanks for your feedback. I have some good news! Based on our previous discussions with you and other clients on this topic, we're going to be adding a new feature to split contacts into "Organization" and "People" contacts and create associations between them. This is coming very soon. If you'd like to be notified when this feature is available, please subscribe here: https://keela.ideas.aha.io/ideas/KEE-I-52 P.s. We're also planning to improve our E-blast template builder to give you additional options for layout and design, follow our progress here: https://keela.ideas.aha.io/ideas/KEE-I-8 ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.