# Page 4 | Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Keela the right Nonprofit solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154358/Keela/reviews --- Keela 4.3 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 4 - Reviews of Keela ## Showing most helpful reviews Showing 76-100 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Melissa R. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Vertile Foundation" February 5, 2020 3.0 It's been good. One other thing, your \[SENSITIVE CONTENT HIDDEN\] offered to donate money to us when we first signed up. This never happened and we weren't credited that amount either. It would be nice to get that as a credit for next year. Pros It's very easy to use. I really like that we can put in recurring donations easily. Cons Right now, we're mainly using this software to help with time-consuming tasks like sending tax receipts. It would be really helpful if you had a very customizable template for these letters. I would only like to show the necessary info - date, amount and customer name. They don't need anything else from the database and if it's messy and include too much info, we'll have to do it manually. Also, we prefer to not to put dates in there, so it would be nice to send a receipt that a cumulative amount for the year or one that lists out all of the dates and amounts. Some people want all of the amounts and dates but 95% don't. As we start using more for targeting larger donors, your reporting features will be nice. It would be great to see top donors by year and then compare them by year. This allows us to see if someone is donating more or less than usual. This also helps us identify potential larger donors. You have a total donations amount listed in the contact summary. It would be nice to have a list by year for the last 3 years so we can easily see a trend and a report that shows this would also be great. Reason for choosing Keela Mentioned above Review Source Response from Aplos February 10, 2020 Thank you so much for your feedback! It's very much appreciated. Great news - both the ability to customize receipts and a report of Top Donors within Keela are two features that we are building right now. I'm so glad to hear that our Product Team is heading in the right direction :) Top Donor reports will be available in the upcoming months when your organization transitions to our newest platform - stay tuned for more details! I've sent an email to you from our support@keela.com email address to follow up on your credit - lookout for it today. Thanks again! MH Matthew H. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Small Nonprofit Review" February 15, 2020 5.0 Prior to , we were using multiple tools for CRM, donations, and communication. Keela has simplified this and has made my job much easier. Pros The intuitiveness and ease of use, along with the broad versatility, are the main aspects that I like the most. It has made our CRM tasks so much easier to perform and track. Cons I don't really have any complaints. There are a couple more features I'd like to eventually see (like mobile access or some smoother integrations.) Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Keela Cost, features, and ease of use. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) NeonCRM was not very intuitive, it had a lot of overkill features that we couldn't figure out and didn't seem to need, and it was significantly more expensive than . Review Source Response from Aplos March 17, 2020 Howdy Matthew! Firstly, thank you for taking the time to share your thoughts on Keela. We're very grateful! We are chuffed to hear that you find the system easy and intuitive - #goals! We're very excited for mobile access too... coming soon! Thank you, again. JJ Jen J. Development Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Keela is Easy " November 21, 2023 4.0 In the time I have used I have had no issues with it. The ease of use is great! You can input donations directly into Keela without using a spreadsheet and then importing. Businesses are listed separately with associated contacts attached to them. Finding and changing information of a donor is quick and easy. Pros It is easy to navigate and is very user friendly. Cons Some items that we flag with donations were not able to be flagged as we did before without setting up a separate segment. Reason for choosing Keela seemed like the right fit for our needs at the time we were looking. Switched from [Panorama](https://www.capterra.com/p/166550/Panorama/) Fronstream was clunky and hard to navigate. It was getting old and had a lot of information in it that did not apply to what we needed for out donors. Not very user friendly. Review Source ES Emily S. Treasurer Civic & Social Organization Used the software for: Less than 6 months ### "Quite easy to use as a total newbie to (though technically proficient) donor management software " January 10, 2019 4.0 The pricing feels expensive to a small nonprofit that doesn't usually spend money on anything but the animals in our care, but compared to others software programs, it is seems like a good price for the value. This software works well for a small nonprofit animal rescue that adopts out about 500 cats and kittens a year. After 3 years we had a bit over 1000 contacts (including adopters, so not just donors) and the next level in (since it's based on contacts) we shouldn't have to buy until a few years down the road. Pros Their customer service is very responsive. The software sends automatic donor thank yous/tax receipts. It's easy to upload past donations (like from PayPal, Facebook or other ways you've raised money and have a list - you must format the data correctly) and easy to upload your contacts. You can have different donation forms. You can have different campaigns. I haven't delved deeply into the reporting, but it looks very powerful and probably pretty easy to create custom/ad hoc reports on almost whatever criteria you need. Cons The tax receipt/thank you letter is my biggest con. The letter and tax receipt look great in the preview when you're creating/modifying it, but the actual letter that gets sent has tiny print, and you can not modify what it looks like. Review Source Response from Aplos April 24, 2019 Hello Emily! Thank you so much for this considered and detailed review. We are so grateful for you taking the time! Especially since it's got some really lovely feedback for us. The ability to customize and change receipts is something that our Product Team are working investigating at the moment (https://keela.ideas.aha.io/ideas/KEE-I-37) - If we're able to introduce this feature you'll be notified via email :) Again, thank you for the wonderful work that you do for animals and for your ongoing support! KT Katie T. Administrative Supervisor Non-Profit Organization Management Used the software for: 6-12 months ### "Keela -- Quality Nonprofit Software at an Affordable Price" November 20, 2018 5.0 Pros What I enjoy most about is how many features are included at an affordable rate. Working at a small organization, we were able to transition the vast majority of our spreadsheets and loose systems into one. We also were previously using an outdated hardware CRM system installed on a single, unreliable office computer and were in desperate need of a cloud-based system. Cons Because is a system that does not include the bells and whistles of more expensive options, some functionality does seem limited. While most issues are very minor, I would say my biggest frustration is not being able to easily track married couples in the same contact entry. Review Source Response from Aplos January 18, 2019 Hiya Katie! Thank you so much for your excellent feedback - I'm pleased to hear that your transition to Keela has been a positive one :) We want our users to be empowered and it sounds like you're well on your way! I completely understand your desire for a more robust way to track spouses in the Keela system. We have gathered lots of feedback surrounding our Households feature in our Ideas Portal (a place where feature requests and suggestions are born!). If you have any specific changes you would like to request for this feature please let us know by adding an idea here (https://keela.ideas.aha.io/ideas/new). We love improving and our users are the best sources for how to do that! Thanks again. CM Cathy M. Secretary Non-Profit Organization Management Used the software for: 6-12 months ### "Still learning how to use this multi-functional CRM" October 31, 2023 4.0 Overall, I think we aren't using to it's potential, but with a Charity that is basically Volunteer operated, it is difficult to have the time to learn all the benefits of this CRM. Pros I like the way it interfaces with QBO and PayPal. Cons I find trying to see contacts very difficult unless you already know the names. Tracking Volunteer time is quite time consuming as well. Review Source KA Katerina A. Director of business development Hospital & Health Care Used the software for: 1-2 years ### "Keela Review " January 16, 2020 4.0 It’s easy to use. I would like to be able to enter an interaction and serve as the last time they were seems rather that selecting a button to record the interactions. I was told last year that there was going g to be an app available by 2019. We are still waiting. It makes such a difference when you have the information accessible on the go. I can’t access anything on my smart phone or tablet. Pros I liked the easy use and has several cool options for programs that we need for the non for profit. Cons That it is not available as an app or a website that is compatible with a tablet. You can only use a desktop computerize laptop. And sometime using a hotspot on a laptop is time consuming and not practical Reason for choosing Keela Yes Review Source Response from Aplos January 22, 2020 Thanks so much for taking the time to write us a review, Katerina! Our new platform, that we announced recently, is compatible with tablets (yay!) and we are working on the mobile app. Sorry about the wait on this but it's coming! If you'd like to explore interactions a bit more, feel free to reach out to us at support@keela.com and I'd love to discuss this and make sure it makes it to our Ideas Portal. Thanks again for your feedback and I'm glad to hear that Keela works well with your programs. Have a nice day! MB Mary B. CFO Non-Profit Organization Management Used the software for: 6-12 months ### "Great software for the price" January 25, 2022 4.0 Pros We love the Communications tools offered and the ease in which we can add forms to our website for registrations and donations. Cons There is an issue with being able to link a business with the person connected to the business and being able to search by the person's name. Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) Lack of functionality and old school technology Review Source Response from Aplos January 28, 2022 Hello Mary! Thank you for taking the time to review us here. We can't tell you how much it means to us. I completely agree with your feedback about connecting businesses and individuals when searching. It's been added to our Product Portal a few times (one of them by me!). Knowing our Product Team, it'll be on our Road Map before we know it. It's feedback like yours that help to make Keela the best. Thanks again! - The Keela Customer Care Team. MV Michael V. Fundraising Coordinator Civic & Social Organization Used the software for: 6-12 months ### "Keela - Big Impact for Small Nonprofits" November 2, 2023 4.0 Pros is extremely scalable, and AI-powered tools make sure that small teams don't have to waste their time on data-entry or meticulous report-generation. Keela has all the best stuff built in. Cons There are some minor UI issues that need to be fixed, particularly in the outgoing email tools. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Review Source Henrietta B. Database Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Great product for non profits" November 3, 2023 5.0 Really great so far. Looking forward to more products been implemented. Pros Very easy to use as an administrator as well as to teach. The guides provided are very straightforward and applicable for different types of users. Cons Limited integration platforms. There are additional platforms that can increase the usage Review Source BB Brynn B. Fundraising Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great for donor management and easy to use" November 2, 2023 5.0 Pros Customer service is the best I've ever dealt with and the communications area is great for all our needs. Also easy to use for sorting contacts and managing donations. Cons Sometimes imports from external softwares can be tedious but I don't think that is specific to , that is the case with any import. Review Source AM Amina M. Founder and Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Switched from my CRM to Keela because of the value for the money and the amazing customer service" November 1, 2023 5.0 It's been great so far! Pros I loved the first point of contact with \[sensitive content hidden\] who walked me through the program and also showed me all the benefits, took time to answer my questions and worked with my budgetary constraints. Cons I have not had enough experience but would have loved to have the AI features included instead of being an add-on feature. Review Source CM Coralie M. Philanthropic consultant Non-Profit Organization Management Used the software for: 6-12 months ### "Loving Keela " October 30, 2023 5.0 Pros Since I am new in the fundraising world, the best part of , to me, is the customer service. Within a day I usually get a clear and precise answer to my questions. They are always adding new features and are willing to improve based on customer feedback. Cons Not a lot of software seems to be easily integrated to . For a small non-profit like us, it isn't an issue yet but that's the only con that I can think of. Review Source Claire S. Executive Director Sports Used the software for: 1-2 years ### "Keela might not be perfect, but they will be soon. " January 16, 2018 4.0 Pros The auto-tax receipt option is fantastic and the rest of the platform makes it easy to create multiple regional email campaigns at once. Cons There needs to be a mobile option and also a way to get quick insights about how much money has been raised in a date range instead of having to export donations to get the info. Review Source Response from Aplos February 13, 2018 We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates. For insights on your donations, you can easily create a Smart List for ""Donations that were donated between"" and add your date range. More details here: http://bit.ly/2nOIhOR VR Verified Reviewer Psychotherapist Mental Health Care Used the software for: 2+ years ### "-tech newbie" March 13, 2019 3.0 Pros \-many lists possible to make -adding tags to multiple people -allowing ways to mark interactions (phone, email, in person) -giving messages , tasks Cons \-unable to filter with multiple tags -hard for complete computer newbies -hard to make advertisements Review Source GS Gerardo S. ED Non-Profit Organization Management Used the software for: 6-12 months ### "Easy Button" May 14, 2019 4.0 We shopped around for something affordable. I have works with other CRMs that were even more difficult to navigate but when we were able to master them, it was useful. With , I was hoping for a little more ease. Pros The price and the access. It is easy to share with colleagues, has great sections of it suite. Cons Although it is easy to access I seem to get lost trying to use it. As a CRM, I am sure it is not in anyway easy but I would think it could be, maybe. It also looks confusing. Is it in Dark Mode yet colorful and blocky. Alternatives considered [CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Keela Price and you're history. We are all about small and support. Review Source Response from Aplos May 21, 2019 Hello Gerardo! Thank you so much for taking the time to share this feedback - we are very grateful. I'm glad that you find the affordability and Customer Service of Keela to be so positive - this is fantastic news. We are committed to constant improvement and would love to touch base with you about this! If you have any suggestions or requests for this please feel free to reach out to us at support@networksforchange.org - we love them! Thanks again :) KG Kalyani G. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great for a small to medium sized nonprofit" May 6, 2019 4.0 Fabulous and very responsive team. Pros The contact management piece is very easy to use--especially the import process. It provides for a way to quickly spot duplicates. The value for money is great especially for a small nonprofit that is starting to become more strategic with its fundraising. In fact, after using this for a year, I can't imagine how we managed without a searchable donor database. The contacts tool is tied in with eblasts so you can note all interactions with each contact, electronic or otherwise. Cons The eblast tool for newsletters is pretty limited. It's a limited pallet so to speak. The team has taken our feedback and released upgrades to the tool but there's still some ways to go before making it truly user friendly. Review Source Response from Aplos May 9, 2019 Hiya Kalyani - thank you so much for your lovely feedback. It's so appreciated! I can definitely agree with your sentiments about surviving without a searchable database and I'm really glad that Keela can provide that for you. I assure you with absolute certainty that we also think your fabulous and look forward to continuing to expand our E-blast builder in the future with the help of your feedback! :) Thank you so much! TS Taryn S. Brand Partnerships Non-Profit Organization Management Used the software for: 6-12 months ### "Lovely locally program! " September 17, 2020 5.0 We think it is pretty great! Pros This is more than a CRM for us! This software created inspiration for building a journey for our donors and sponsors. It provides us with numbers at our finger tips and knowledge is power. Cons There are some functions that are lacking intuitive UX for our team. Reason for choosing Keela We choose because it is a local Vancouver company and it seemed to offer most of what we needed. Switched from [Capsule](https://www.capterra.com/p/124041/Capsule/) The employee in charge of capsule left and I found holes in our programs because capsule didn't work the way we needed it to. Review Source Response from Aplos February 19, 2021 What an incredible review Taryn, this is EXACTLY what Keela aims to do. We not only aim to provide a practical and efficient CRM but we also aim to create tools and resources that support organization's creativity and critical thinking so they can thrive and keep sharing their impact with the world. We are so delighted to hear Keela has supported your organization with this. With that said, we would be happy to hear your feedback on our UX design, so we can work on improving this. Keela is designed specifically for our organizations, which is why this feedback is so crucial for us. Feel free to send your recommendations to supporrt@Keela.com or share them in our Product Portal (https://portal.productboard.com/keela/1-product-portal/tabs/1-under-consideration). Thanks again for your humbling review and we look forward to your continued journey with Keela. AZ Anna Z. eCommerce Lead Non-Profit Organization Management Used the software for: 6-12 months ### "Looks great, doesn't function well" September 10, 2019 2.0 It looked nice but a huge disappointment. Pros It looks beautiful and clean. Vibrant colors. Cons Very challenging to create reports. Our organization gets grants and reporting is a huge aspect of our monthly financials. did not have a clean reporting. Very disappointing. Review Source Response from Aplos September 18, 2019 Hello Anna - Thank you so much for providing this feedback. We really appreciate you taking the time! We are on a constant journey of improvement and the opportunity to grow is invaluable to us. Our Customer Success team has reached out to find out a little more details about the reports that you would like to see added to Keela - I look forward to hearing more details for you and getting these updated into the system. If you ever have any questions about how to use the reporting tools or would like to pass through suggestions please don't hesitate to reach out to us at support@keela.com - we love feedback and new ideas! Thanks again. KU Kara U. Program Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Highly Recommended" November 16, 2020 5.0 Excellent donation and contact management tool. Tech support and learning tools are superb. Pros How donation requests can be automatically matched to donors based on their giving history. Cons As a non-profit, I wish there was a way to track grant success and history. Reason for choosing Keela It provided a way to manage donations, tax receipts, contacts and shareholder information in one place. Review Source Response from Aplos February 19, 2021 Thanks so much for your review Kara. I's great to hear our intelligence tool shave supported your organization in making strategic donation asks! We have a lot more Keela intelligence ideas up our sleeve, so stay tuned for an even 'smarter' Keela ;) We also are definitely aware that organizations are hoping to use Keela for grant management... it's on our radar! In the meantime, organizations have had a lot of success using our 'Projects' tool for grat management. Check our out Project section in our Knowledge Base (https://support.keela.co/). You can also reach out to support@keela.com if you want to brainstorm with us! We are always happy to help. We look forward to having your organization grow alongside us! LR Liz R. Community Engagement Officer Mental Health Care Used the software for: 6-12 months ### "Very Responsive Customer Service" May 1, 2020 4.0 is an easy-to-use, glitch-free software with a great team behind it. Pros was easy to implement and start using. The help desk team are fantastic and responsive to all inquiries and problems. It has sufficient functionality for our needs at a small nonprofit. Their developers are responsive to feedback on our needs. Cons really needs a mobile platform and it would be great to have more robust reporting capacity; I still need to do some report-building in spreadsheets instead. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Keela We wanted to go with a smaller, local company. Review Source Response from Aplos May 18, 2020 Hi Liz! We just wanted to reach out and thank you for your review! It has been a pleasure working with you and your team. We have appreciated all your suggestions since you've been with Keela. In response to your comment, we can't wait to introduce mobile. It's currently under testing, so it's coming super soon! Keep up the great work and stay tuned :) EB Eliane B. Engagement Coordinator Education Management Used the software for: 6-12 months ### "Good Product - Needs a Few More Featuers" December 21, 2020 4.0 Fairly good! Like I said above, the functionality as it stands is good right now, but not great. Many little kinks that could be better, but I believe you're working hard on implementing new features/fixing old features. Pros It has a very clean look and it is somewhat easy to get around within the database. The customer support team is very responsive as well which is lovely. It seems like the development team is always adding new features, which I take to mean that they are constantly trying to make the product better for it's users. It's not perfect, but I like that they are working towards that. I like how the eblast function is built in. I also like how the tagging system works Cons When using the software daily or weekly, there are just some little things throughout the process of using it that are slight nuisances. So it isn't something big that is very annoying, but just several little kinks along the way that slightly slow down work or could be better thought out. I am giving my feedback to the customer success team, so I won't go into the specifics here. Review Source Response from Aplos February 23, 2021 Thanks for sharing your experience with us Elaine! Your suggestions for enhancing the system have been great. They touch on smaller details that make big differences, especially when you mentioned the ability to edit the Company Position from the Company Profile. We know it's the small things that go a long way. Keep that attention to detail coming, we love the recommendations :) Thanks again for reviewing Keela, we look forward to hearing from you as you continue to explore the system! Jeff B. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Worth the Investment" February 13, 2019 5.0 I researched 8 different CRM's and was by far the best. Their customer service is excellent. I always get a response within 24 hours if not sooner. The software is pretty user-friendly but Keela provides online training that is very thorough. Pros is simple, user-friendly and has all the features of expensive CRM's. Cons is still fairly new so they are working out glitches and adding on what users want. Review Source Response from Aplos February 20, 2019 Hello Jeff :) Thank you so much for your wonderful review - we really appreciate your kind words. I'm especially glad to hear your positive comments about the Custom Service - thank you! I agree that we are still working towards making Keela the absolute best that it can be - Look forward to some really exciting changes that are coming in March and April this year (2019)! All the best! MC Michelle C. Owner/Creative Director Marketing and Advertising Used the software for: 1-2 years ### "Powerful Low-cost Option" September 15, 2022 5.0 For my nonprofit clients has created a more streamlined way of managing their donors; this frees up their staff to focus on other things besides administration. Pros is especially brilliant for small or lean nonprofits who need to create greater efficiencies in their business processes. Too many nonprofits are still working from spreadsheets and multiple digital platforms that have been cobbled together -- Keela acts as a central hub that the organization can use to manage nearly all of their operations. Cons If you're not in the software and using it daily, it can be sometimes confusing to navigate when setting up a new campaign (for example) and the interface is not always very intuitive for a novice user. However, their customer service is extremely responsive and helpful! Alternatives considered [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Keela Pricing and features Review Source Leslie A. jefe de tienda Defense & Space Used the software for: 6-12 months ### "De los mejores software que e utilizado." January 19, 2023 5.0 Pros Este software es uno de mis favoritos ya que fue con el que empecé a trabajar me acople muy rápido por lo simple y fácil que es utilizarlo pero eso no quiere decir que sea malo de hecho es muy completo ya que te permite visualizar cada transacción que se haga y ver que tipo de clientes son los mejores y darles seguimientos. Cons Es una herramienta muy influyente en mi trabajo y lo único que le puedo dar son elogios cumple con lo que promete vale la pena siempre y cuando estén dispuestos a pagar su coste la recomiendo. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.