# Page 5 | Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Keela the right Nonprofit solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154358/Keela/reviews --- Keela 4.3 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 5 - Reviews of Keela ## Showing most helpful reviews Showing 101-125 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Rosemary B. Director of Operations & Finance Non-Profit Organization Management Used the software for: 1-2 years ### "Great for our nonprofit!" September 6, 2022 4.0 has been a great product for our new, but growing nonprofit! We have no plans to change our CRM and are looking forward to other options offered by Keela. Pros was easy to set up and incorporate into our daily use. Cons Would love for the software to be a bit more customizable in terms of graphics and layouts for marketing emails. Review Source Response from Aplos October 6, 2022 Hiya Rosemary. Thanks so much for sharing! We absolutely love that you found the set up and incorporation of Keela easy. Starting with a new software can be really daunting for some folks and to hear that Keela's onboarding is a breeze makes our hearts sing. Looking forward to watching you and your team grow! - Customer Care team Renée M. Director of Operations Higher Education Used the software for: Less than 6 months ### "Keela Works Well for Our Small Non-profit" July 24, 2018 4.0 Overall, implementation of was fairly painless. The Keela team is very responsive and hospitable. The features you get for the price are excellent, I would (and have) recommended Keela to other organizations! Pros is fairly easy to get started on and use. It has a fairly intuitive interface and an attractive look. The integrations with Google are appreciated. The price, for a small budget non-profit like ours, is pretty good. Cons I wish there was a way to assign donations and memberships to Households, not just individual contacts. Most of our members and donors are institutions. Review Source Response from Aplos August 21, 2018 Hey Renée, thanks for taking the time to share your thoughts! Good news, we're in the process of designing a feature (Organization Contacts) to make it easier for you to separate "people" and "organizations" in your contact list. You can vote for this idea to subscribe to updates about this feature here (https://keela.ideas.aha.io/ideas/KEE-I-52). The idea also has a suggestion for a workaround to use until this feature is available, which you might find helpful. If you have any questions, just email us at support@networksforchange.org. JM Jennifer M. Marketing and Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "A great CRM!" January 20, 2021 4.0 Pros What I really like about is the organization. It offers many tools for CRM management that benefit organizations with small teams like ours. The best tool in Keela is the Projects Tab, Keela Forms, and Email Blasts. Cons This software does lack integrations with certain software; some that are highly important. I also believe their email blast section could use some upgrades to make the design aspect more modern. Review Source Response from Aplos February 23, 2021 Thanks for your review Jennifer! Projects, Forms, and the E-blast builder are some of my favorites too! I really like how much customization is available within these tools. As for modernizing the E-blast tool, I'm really curious about what you had in mind for this. If you'd like, feel free to send over your ideas to support@keela.com or add them to our Product Portal (https://portal.productboard.com/keela), so we can make sure they are shared with our Product Team. We are also always on the lookout for new integration ideas! We look forward to hearing what you have in mind so we can continue to build out a platform that inspires you while keeping things simple and efficient! Thanks again for sharing your experience with us. TD Tina D. Marketing & Funding Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Loving my experience so far" November 1, 2023 5.0 I now have everything in one place and the reports are a bonus. Makes my life so much easier! Pros I like having everything in one place. I am fairly new to the software, but I am loving it so far and see the value in having this as a donor management system. I wished we would have invested in it sooner. Cons Exporting reports do not always work and I end up doing screen shots in the browser to do my presentations. Reason for choosing Keela It was compatible with PayPal and comes with standard support free, no setup fees. The pricing was affordable and we were able to get a discount through TechSoup. Review Source ND Nicole D. Co-Founder Non-Profit Organization Management Used the software for: 1-2 years ### "Awesome tools for Newbies" September 15, 2022 5.0 We love - it does exactly what we need it to do! Pros Ease of use, comprehensiveness of the options for communication management. Cons The user interface can sometimes be challenging. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Keela Comprehensiveness of options related to our needs. Review Source VR Verified Reviewer Executive Director Philanthropy Used the software for: 6-12 months ### "Keela is a solid choice" April 24, 2019 4.0 Overall, this is a smart solution to help with donor management. Pros It's easy to use and has most of the functionality a small non-profit needs. The campaigns are easy to set up and it's easy to track where money is coming from. Cons A few wishes: I wish you could print tax receipts without having to download them. I wish the reports were easier to access. I wish you had a print option for newsletters that downloaded as a word or pdf without the email information. Review Source Response from Aplos April 25, 2019 Hi there! Thank you so much for your wonderful feedback - I'm really glad to hear that you've found Keela easy and solid :) This is the kind of environment we want to create for our users. Have you considered downloading your receipts in bulk and then printing them directly from a folder? This means only a few clicks and may save you lots of time! (More info here: https://keela.zendesk.com/hc/en-us/articles/115003449631-Downloading-Multiple-Tax-Receipts). Also, you can definitely print your E-blasts as a PDF document! (More info here: https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) Thanks again, we really appreciate your comments! :) ML Madeleine L. Director of Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Game Changing Software " April 6, 2021 5.0 An amazing product with great customer support always willing to help! Cannot recommend this enough as it has provided an overall great user experience. Pros has been an extremely effective, and easy to use product. It offers a range of capabilities with a user friendly approach making it a great tool for all members of our team. Cons I have had an extremely positive experience with . The CRM features are very strong, and the form capabilities have been improving since first using the product. An improvement I would like to see would be more advanced logic capabilities on the forms to make it even more comprehensive than it already is. Review Source Response from Aplos June 21, 2021 Hello Madeleine! What wonderful feedback - thank you, thank you, thank you! I am so glad to hear that your experience with Keela has been so positive. Especially your mention of great customer support - but I'll admit I'm a little biased here ;). Our goal is to make Keela a strong and robust system that breeds success with easy and it's great to see this aligning with your feedback. Our eyes are always on the horizon - look out for enhancements to our Forms tool soon! AB Alan B. executive director Music Used the software for: 2+ years ### "Keela is a wonderful tool for donor management and fundraising" March 14, 2023 5.0 has increased our productivity and streamlined our donor operations. Pros Ease of use, depth of tools. support is quick and very helpful. Cons It is a developing program and the developers are sensitive to the needs of it's users. Reason for choosing Keela This was our first choice when selecting our first donor management program. We have been very happy with our choice. Review Source LM Lisa M. Administrative Assistant Religious Institutions Used the software for: Less than 6 months ### "Administrative work made easy " October 30, 2023 5.0 My overall experience with was great. Pros I love how easy it is to tract monthly giving and yearly renewable memberships. It really makes my job so much easier and less stressful. Emailing made easy and contacting members simplified. Everything is one place and I am no longer concerned of anyone falling through the cracks. Cons Honestly I can't think of anything I don't like. Switched from [CiviCRM](https://www.capterra.com/p/79192/CiviCRM/) Needed to update system. We needed to make things simpler and more stream lined. Review Source MJ Martine J. Founder, Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Keela" September 29, 2020 4.0 Great way to access your donors, compile analytics,etc Pros This software/program has a very responsive customer service team. They are open to suggestions and get back to you in a timely fashion. Cons What I liked least about the 1.0 version was its inability to be accessed via mobile device. Their new 2.0 version now has that feature. The e-blasts templates are lacking in design and appeal. Review Source Response from Aplos February 19, 2021 Hi Martine, I'm glad our Mobile app has been convenient for your organization. We wanted to make sure our Keela-ers could manage their donors and data on the go! As for the E-blast templates, I'm sure the Product Team would be more than open to feedback and suggestions related to this. Feel free to pass your recommendations through to the team in our Product Portal (https://portal.productboard.com/keela/1-product-portal/tabs/1-under-consideration). We look forward to hearing your creative ideas for our E-blast tool! MS Matthew S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Good value for the money!" July 27, 2018 4.0 We made the switch from an overpriced, under-utilized database software to . The switch pretty smooth, not without a few learning moments, but all the data was imported. It meets our needs for receiving and tracking donations, receipting, e-blasts, reporting, and it comes with an affordable price tag! Customer support has been great. Overall, we are very happy with the software after using it for 6+months. Pros The software is straightforward, fairly intuitive and does most of what we need it to do. The setup for donations through the software was simple. The email platform saves us from having to pay for a separate email service. Most of all, I appreciate the helpful customer support. They answer questions in a timely fashion and have made the overall experience really good! Cons The sidebar is limited and should include a quicker link to things like donations, e-blast, etc. In order to use the CRM platform, I have to click through 3 pages to put in a note about a donor. Adding some quicker links for this, including putting an interaction link on the "+" at the top of the page would up my rating of the software. Review Source Response from Aplos September 10, 2018 Hi Matthew, thanks for sharing your review. Glad to hear you are finding Keela to be a good value. :) Regarding your suggestions for improvements to the sidebar, adding donations is something another client suggested recently - you can vote for this idea to subscribe to it here (https://keela.ideas.aha.io/ideas/KEE-I-126). For your other ideas, we'd love to see ideas for those in our portal as well, so that our product team can review and see if these can be added to Keela in the future. Please share them here (https://keela.ideas.aha.io/ideas/new). Thanks! RB Rebecca B. Secretary Non-Profit Organization Management Used the software for: 6-12 months ### "Pros and Cons of Keela" September 18, 2019 4.0 This program is great. I'm only 6 months into this program. I would reccomend this to others. But it will take time to learn how to run it properly. I am still learning. Pros Its easy to enter the contacts. Once you set up an e-blast, its easy to choose the recipients. Once you learn to create the e-blast letter, it looks great. Cons It can be difficult to log in. It will redirect me from log-in to setting up a new account. It can be challenging to learn how to work the e-blast letters and setting up the campaign. Its difficult to get answers quickly. It takes a while to reach someone, and it usually is only email communication. It can be difficult to create the email body for e-blasts. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Keela Price and reviews Review Source Response from Aplos September 30, 2019 Hello Rebecca - thank you so much for this amazing feedback. I am so glad you find the system easy to use. This is exactly what we're after so it's very reassuring to hear we're on the right track. At the moment Keela offers unlimited online support and you'll always hear from us within 3 business hours of your email - often sooner! If we're able to introduce phone support in the future we definitely will! Thank you so much again - we look forward to seeing the incredible things that you and your team achieve with Keela. VR Verified Reviewer Public Relations & Marketing Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "We are much better off than we were before! " May 16, 2019 4.0 Our old system was obsolete- no updates, no support. If it crashed, we would have lost all member and donor data. This cloud-based system is great. And all staff members are able to access member and donor information. It was a rocky start, as many database transitions are, but we're growing into it and the support has been TREMENDOUS. Pros I LOVE the amount of support that comes with this software. The team is always there, within minutes usually. We love the amount of organization that comes with , and we enjoy having all of our communications in one place. Cons The issues we've run into the most is the number of contacts allotted per price bracket. We feel limited and a little selfish over who we actually add to our system because we don't want to use up valuable contact spots for someone that may just register for a single or pair of classes, and not be a member or donor. We'd also really benfit from an e-commerce option (linking payment methods to custom forms). I have found that some of the merging and duplicate-recognizing capabilities don't seem to be as accurate as we'd like, but that could be more user error. Review Source Response from Aplos May 21, 2019 Hello there - Wow! We are absolutely over the moon to hear that you're loving the support you're getting - This has made my day! Also, thank you for the very considered feedback regarding the Contact brackets - it's been passed on to our Product Team. Thank you again, YOU are tremendous! :) AM Amber M. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Keela Use for a small nonprofit " October 30, 2023 5.0 Overall, is a great product for our organization. For the specific features, we use it for, fundraising and donor communication, it works great! Pros The ability to communicate easily to our donors based on certain filters and specifics. Also, the ability to organize our donors into different categories and collect reports based on our overall status as an organization. I also love the ability to create separate campaigns and impact areas and link them easily to our website. Cons The communication forms/templates are rather basic and can be difficult to create a unique email to send out. Review Source VR Verified Reviewer Managing Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Making Connetions Easy" November 16, 2018 5.0 As a new user, my experience with is very good and I look forward to using the software on a regular basis. Pros I recently started using to organize and communicate with all my contacts about a new project. Keela has turned out to be an effective way to build a contact list and put together an effective campaign. We are also using it to send out email updates, which is particularly helpful. The site is intuitive and easy to use, even for a non-techy person like me. Cons The only thing I think they can improve is the back and forth functionality when I am in email composition made. I found I had to constantly go out of e-blast and go back in, which just slowed me down. I am hoping that the analytics will be helpful after a few times sending out communications. Review Source Response from Aplos January 18, 2019 Hi there! We're very pleased to hear that Keela has been an effective way for you to run campaigns for your Organization - what a boon! And it's so heart warming to know that you find the system to be intuitive :) Everyone should be able to get the benefits of Keela, regardless of their technical-know-how! I definitely hear what you're saying about E-blasts - guess what! We have some really exciting new features coming to our email builders soon... you can subscribe to updates by voting for the feature in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-8) We think you'll love them! Thank you so much. SG Sharifah G. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Incredibly Flexible!" May 20, 2019 5.0 We really like , but may have to migrate to another system that has all the functions we need. Pros I love that this software can be used with Mailchimp, Paypal, Stripe, and all the incredibly important tools that I already use day to day. Cons The payments don't have an End date. Sometimes, donors are charged continuously when their pledge was only for a short time period. It doesn't update automatically when a payment go through. We have to constantly manually input variables. Review Source Response from Aplos May 21, 2019 Hi Sharifah - thanks so much for your feedback. We really appreciate it! I'm glad to hear that the integrations are helping you out - we really want to make your life easy for you :) I'd love an opportunity to discuss your payment issues a little further - perhaps this is something I can help with! Feel free to reach out to me at support@networksforchange.org to chat further. Thank you, again! WM Wade M. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great for Overstretched Staff and Good Value" January 21, 2020 3.0 Pros 's simple design makes project management and customer relationship management very easy and for the value it cannot be beat. I would recommend Keela to any young start-up organization where principals are doing multiple tasks yet need an easy platform for synchronizing information and tasks. Cons I would prefer that the reporting function be simpler and more flexible. I have been unable to run some reports currently. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Keela Price Review Source Response from Aplos January 22, 2020 Hello Wade! Thanks so much for taking the time to leave this review - it's very much appreciated. I'm very excited to announce that our newest platform will include a whole new branch of reporting (including fancy intelligence and benchmarking tools!). We'll be in touch when it's time to transition your Organization over - stay tuned! I look forward to getting you up and running. JV Julie V. Director of Finance and Operations Environmental Services Used the software for: Less than 6 months ### "Very happy with switch to Keela, looking forward to updates and new features." January 15, 2018 5.0 I've been able to bring in other team members - employees and board - and enable them to use the software. As a result, we have increased our interactions and followups with donors. We get receipts out in a more timely manner. Also our online donations have become much simpler - both for the donor and for our record keeping and payment processing. Recurring donations are so much easier now. Pros It's simple and clean, and doesn't require developer skills. All the basic features you need are there. I wish it had been around when I was first looking for a CRM. would have been a great way to learn what needed to happen and I could have set up our system much faster and easier. Cons There are still some major features and customizations missing, though from talking to support (which is very good), I have heard that some of these missing features will be coming soon. Otherwise, I only have minor complaints about moving around in the software, and some minor glitches with certain things not working - for example when I sort donations by date from within a profile, it sorts them - but not by date. There seems to be no rhyme or reason to the way it sort. But, no big deal. Review Source Response from Aplos February 13, 2018 Thanks for your feedback! You should be able to sort donation dates in Keela in chronological order - we'd like to look into this with you. Please get in touch with us here: http://bit.ly/2H0UvvM GF Glenna F. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use" March 14, 2019 4.0 Help is done through emails and website; no telephone support at all (keeps costs low, but frustrating for user). Integration with many other platforms is excellent. Somewhat clunky to use; limited features; no mobile app. Tasks and contact features are great. Pros is easy to use and low cost with great integration with other applications. Cons Limited features (for example sorting) and no specific application for grants or project tracking (but does have task feature). Review Source Response from Aplos April 24, 2019 Hi Glenna! Thank you so much for providing this feedback. We really appreciate you taking the time. I'm glad to see that you find the system easy to use! We really pride ourselves on making the system as intuitive as possible. You're right - at the moment our support is online only. (You can find more information about this here: https://keela.zendesk.com/hc/en-us/articles/360019505151-What-kind-of-support-is-provided-). We are looking at adding phone support in the future as an add on service. We'll be in touch if this becomes available! In the meantime, keep doing the incredible work that you do and thank you again :) CB CHARMETRA B. Director of Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome program" September 8, 2020 5.0 We are now able to track our donations easier. This software has truly been a blessing. Pros I love using our new software! When I was hired we were using a spreadsheet to track donations. I am so happy that I found Keela. I love how we can look up donor profiles, see an estimated amount of incoming donations in the last 30, 60. or 90 days.I look forward to incorporating this in our next fundraiser campaign. Cons I had a slight problem trying to import my old data on excel. It may have been "user error". Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Keela The gentleman took time with me to go over a demo and I was highly impressed. Review Source Response from Aplos February 19, 2021 Hi Charmeta, we are so glad to hear you are loving the system. From a spreadsheet to automation...woah, what a jump! We hope Keela's automation is saving you and your team a bunch of time so you can focus on those impactful activities at the Food Pantry. Before I go, it sounds like you were having a bit of trouble importing. Please know you can always reach out to support@keela.com when something doesn't look quite right and we will jump right on it. Our Support Team is built to problem solve We appreciate your review and look forward to seeing what your organization accomplishes in Keela! RP Reed P. Executive Director Civic & Social Organization Used the software for: Less than 6 months ### "Keela is a good for a small industry" September 17, 2019 4.0 I am happy to have one piece of software at that does not require customization and is affordable for a small non-profit like ours. Pros It is very easy to start using. I was able to easily import my data and get to work pulling numbers. The customer service has been very responsive and pleasant. I really enjoy my interactions and have been able to quickly overcome obstacles. I am happy that it meets so many of our needs -- weekly email blasts, moves management for donors, and volunteer activities -- at a reasonable price my small non-profit can afford. Cons We have had some difficulty with email provider spam filters rejecting our -generated emails before users can even see them. This has reduced our open rate on my weekly emails -- which are very popular with our members. I wish I could pick the attribute that we use to avoid duplicates. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Keela Simplicity, Price Review Source Response from Aplos September 18, 2019 Hi Reed! Thank you so much for this great feedback, we really appreciate it. I'm so glad that you find the system easy to use and that it's meeting your needs. This is wonderful news! Check out our Best Practices article (https://keela.zendesk.com/hc/en-us/articles/360028863892-Best-Practices-for-Using-E-blasts) for lots of tips and tricks on how you can increase your mass email credibility. This will help the email providers of your recipients when they're scanning your E-blasts. Another great way to help out with this is by taking advantage of our integration with SendGrid. Feel free to reach out to support@keela.com for more details - we're always happy to help. Thank you again! RC Ron C. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Keela Failure to keep their word" March 13, 2023 1.0 I would never do business with them again for the above reason, I think COVID was just an excuses for their poor behavior. Pros The implementation was easy and I thought they cared about us as a customer. Cons In the middle of COVID while trying to survive as a non-profit, with no donation coming in and having no Summer Camp program running, we decided that we could not keep any non essence programs running as we needed to try survive and remain open. As our records would indicate we had not used for over 2 years (COVID), so we email them and terminated our relationship (renewal) as it was about to renew. Keela would not return the money to us, so we contacted the CC company and disputed the charged. Keela told us that if we withdrew the dispute that they would refund our money. So we withdrew the dispute, but Keela NEVER return our money. This is not the type of relationship we wish to have with any of our vendors. Review Source DB Dan B. Asst. Property Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Application review" December 15, 2020 5.0 Overall, I am very pleased to use . It is very useful in dairying task and jobs. It allows multiple users to interact with it. I am fairly new to the system so I hope to learn more about all that is available as soon as possible. Pros I like that fact that it allows me to be connected to others on my team so that when one person adds a note or diaries out a task, the others know about it immediately. Cons It is not very friendly to use with my phone. It does not show up on my screen very well. Partial views of tasks, etc. I am not in front of my computer that much during the day and I rely on my phone a lot. Review Source Response from Aplos February 23, 2021 Thanks for your review Dan! It is great to hear that Keela's Projects tool is supporting your team in staying organized and meeting deadlines, so your team can continue to share your impact with the world! In relation to Keela on mobile, as a millennial, I know all about relying on my phone. Have you tried out our Keela app? While it doesn't have all the features you see in the desktop version, we tried to add all the essentials to the app. For more details on the app, head to (https://support.keela.co/hc/en-us/articles/360046518631-Keela-on-a-Mobile-Phone-or-Tablet). Also, any feedback you have about the app, we'd love to hear it! Feel free to send suggestions over to the Product Team by logging them in our Product Portal (https://portal.productboard.com/keela/1-product-portal). Thanks again for sharing your feedback with us! IN Imran N. Operations Specalist Non-Profit Organization Management Used the software for: 6-12 months ### "An honest opinion on keela." July 30, 2018 5.0 For us the goal was to save money on a system to process tax receipts. The fact that this does just that is right what where were looking for. Pros Out of the box it did what it said it would. It accepts credit card donation via a platform of your choice, paypal or stripe, and then creates and sends out tax receipts. The fact that it also has a CRM and newsletter module are great! Cons While it has a newsletter component, its not as fluid as some other options that are available right now. It is nice that it is included in the monthly fee as opposed to having bundles to add onto after the fact. Review Source Response from Aplos August 21, 2018 Hi Imran, thanks for sharing your thoughts! Good news - we're currently working on some exciting upgrades to our E-blast template builder, to make it more user friendly. You can vote for this feature to be subscribed to updates in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-8) and add your comments for any functionality you would like to see. Thanks for helping to make Keela better! AM Angel M. Operations Manager Maritime Used the software for: 6-12 months ### "An affordable CRM that packs a punch!" September 9, 2022 5.0 has been great! It is an all-inclusive and modern CRM that offers an easy-to-use solution for creating communications with our members/partners and for controlling other facets of our organization. Pros has streamlined the communication with our members and has also helped us better organize and access all of our contact's data. Cons is still growing so there have been a few times where we have had to ask the Keela support team to add something or fix a feature. 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