# Page 6 | Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Keela the right Nonprofit solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154358/Keela/reviews --- Keela 4.3 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 6 - Reviews of Keela ## Showing most helpful reviews Showing 126-150 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Coordinator, Volunteer Resources Hospital & Health Care Used the software for: Less than 6 months ### "Its a great start. Customer Service is fantastic! and they are always trying to make updates" January 18, 2018 4.0 Pros Tagging feature is great. It really means you can reach out to volunteers in a variety of groupings. It is helpful to keep things organized Cons The custom fields is a work-in-progress. Right now there is no way to reorder them, and everything thats most needed for volunteering all gets grouped in "custom-fields" which is all the way at the bottom. Too much space is taken up on the top of the profile, for example spots for 2 addresses. Most people do not have a 2nd address so its just taking up valuable space, and my most important info is at the bottom of the page Review Source Response from Aplos February 13, 2018 Thanks for your comments! Regarding the 2nd address, you can collapse this (or any other) section in the profile by clicking on it. We hope that makes things a little easier for you. We'd like to hear more about your thoughts for re-ordering custom fields. Please get in touch with us here: http://bit.ly/2H0UvvM KN Kathy N. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Pleased Overall" September 12, 2022 4.0 It's been positive. Pros I love that Keela is always adding new features and seems responsive to user's requests for improvements. Cons Running reports is still difficult. And there are lots of parts of the software we haven't made use of yet. We haven't paid for extra customer support and maybe we should do that until we are more familiar with the software. Switched from [Donorbox](https://www.capterra.com/p/156860/Donorbox/) Donorbox had very low functionality! Review Source SR Sandy R. Bookkeeper Non-Profit Organization Management Used the software for: 6-12 months ### "Love Keela" April 19, 2021 5.0 Pros Keela is very user friendly, makes it easy to communicate with our donors and has great value for the cost. Cons I have not had any difficulties or things missing with Keela since we started using it. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Review Source Response from Aplos June 21, 2021 Hi Sandy - thank you for taking the time to leave this feedback. It's so very appreciated! It's brilliant to hear that you're finding Keela easy peasy to use - that's the dream! If you come across anything at all, you can always reach us at support@keela.com - we love feedback and questions! Warmly, the Customer Care team SJ Suzanne J. Executive Director Environmental Services Used the software for: 6-12 months ### "Colorado Wild Public Lands' Great Experience with Keela" May 17, 2019 5.0 Keela has helped Colorado Wild Public Lands to keep an accurate and up to date record of our members and donations. We have interfaced it with Mailchimp and we are using the Keela software to streamline our thank you letters and general record keeping. We've also used the tags function to record event attendance and the different types of contacts we have. We are looking forward to using Keela even more moving forward. Pros Keela has an engaging and attractive user interface. The colors are appealing and the icons are explanatory. I also like that there is the perfect amount of information displayed on the screen at one time. The software functions well, it is easy to enter data, and its lots of fun to generate reports. Cons My only complaint is that I haven't spent enough time using the software to fully explore its capabilities and time saving features. To date, though, it has helped Colorado Wild Public Lands enormously. Review Source Response from Aplos May 21, 2019 Hello Suzanne. Thanks for your great feedback and comments - we really appreciate you taking the time! I'm absolutely stoked that you've found the system to be engaging and easy to use. That's what we're trying to achieve here and it's very heartening to hear! Please feel free to reach out to us at support@networksforchange.org if you'd like any help getting to know other parts of the system - we're always happy to help! Thank you :) RM Ronald M. IT Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Extremely useful" April 27, 2020 5.0 We were looking a CRM for non-profit over many years. We tried and implemented Al lest other two products but the results were not as We hope. With Keela We are very happy because it is all in one products and they know what are they doing. Congratulations for your company. Pros It is very user friendly and complete. Definitely a complete solution for non-profit. Cons Any is missing. For us keela works perfectly. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Keela Keela has everything We need in a simple and one solution. Review Source Response from Aplos May 18, 2020 Hi Ronald, we are so appreciative of your review. It's great to hear that Keela is meeting all the needs of your organization, that is our ultimate goal after all! We are looking forward to watching your organization grow and prosper alongside Keela. Keep up the awesome work :) CP Caitlin P. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Keela software for our Non-Profit" April 17, 2019 4.0 Pros The best thing about this software is the automation and support you receive from their customer service. Every time I had a question, their customer service would reply to me quickly and thoroughly. No robots! They made sure I was happy with whatever problem I was facing. I also like the fact that if they currently don't have a feature you would like, they add it to an ideas portal so it can possibly be added at a later upgrade in the future. Cons Because they are fairly new, they don't yet have as many features as other software. Review Source Response from Aplos April 24, 2019 Heya Caitlin - thank you so much for the wonderful feedback! I'm really glad to hear that you enjoy the support that you receive. We love supporting you :) We're definitely committed to introducing new features to the system and really driving the user experience. It's feedback like this that helps us to do this so we are really grateful to you. Thanks again! VR Verified Reviewer Principal Civic & Social Organization Used the software for: Less than 6 months ### "Review" August 3, 2018 4.0 Tax receipts, CRM, are easy and the real plus for Keela Pros It is very easy to follow and track donations. Cons Customer support. For a tech company our educational session kept dropping off line and disconnecting. No follow up to ensure we knew how to navigate the site. Review Source Response from Aplos August 16, 2018 Hey there, thanks for your feedback. We did have some issues recently with our office's internet connection dropping off during training sessions. I'm sorry that this affected you. I'm happy to let you know that we've recently upgraded our internet connection to help prevent this from happening, and I would like to invite you and your team to sign up for our new training webinar sessions to make sure you have everything you need to be successful using Keela. Please sign up here (https://calendly.com/keelasuccess). If you need anything else, don't hesitate to contact our Customer Success team for assistance. You can reach them at support@networksforchange.org. Javier C. Operations Manager Military Used the software for: Less than 6 months ### "Easy to use" July 31, 2018 4.0 Pros Keela provides easy classification tools to group our donors. It evens lets us analyze and compartmentalize data as we choose. We LOVE the donation tracking and integration capabilities. Cons It could improve by allowing users to remove boxes that don't apply to a particular donor. Also, an app would be really helpful. Lastly, the ability to add individuals to an eblast after it has been sent can help us save some time. Review Source Response from Aplos August 23, 2018 Hi Javier, thanks for your feedback. Good news! Our mobile CRM app is on the way. You can vote for this feature to be subscribed for updates in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-54). We'd love to hear more about your other suggestions for improving Keela. Can you please add ideas for these (https://keela.ideas.aha.io/ideas/new) with a little more detail on what you'd like to see? Looking forward to seeing your ideas! EH Erika H. Executive Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Option for Beginning Non Profits" May 15, 2019 3.0 Overall, I've most enjoyed the amazing customer service with Keela! Pros Keela offers what we as a small non-profit need without all the overwhelming features that others have and at the best price. Cons Keela is great for what we need but still lacks many necessary features other software programs offer. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Donorbox](https://www.capterra.com/p/156860/Donorbox/)[Tapestry](https://www.capterra.com/p/184196/Tapestry/) Reason for choosing Keela Price and available features. Review Source Response from Aplos May 21, 2019 Hiya Erika - Wow! Thank you for the fantastic feedback. First and foremost, the Customer Service think you are amazing too! We're definitely committed to increasing the features and functionality of our system and your feedback has been instrumental to this :) There's lots more to come and I look forward to working with you in the future! Thank you, again! JS Janet S. Managing Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Keela CRM" April 5, 2022 4.0 Good experience in the migration Pros Clean, clear screens, ease of input, great tracking features, Smartask, Overall giving summary Cons Lack of some key fields - but they are great at coming up with solutions and all suggestions get posted and lots are implemented in future updates Reason for choosing Keela Didn't like the % of donations fees of Canada Helps. Review Source Response from Aplos August 30, 2022 Hello Janet. Thank you so much for taking the time to share your experience with Keela. We are overjoyed to hear that it's been such a positive one! We are especially pleased to hear that your migration was great and that Keela has helped replace 4 systems. This is outstanding news! This is the dream here at Keela and we couldn't do it without you. Thanks again, Keela Customer Care Team WW Wendy W. Office Administration Non-Profit Organization Management Used the software for: 6-12 months ### "Database upgrade" May 24, 2019 5.0 So far, we have not completely switched over, but will make that move soon. Pros The system is a great step up from Excel spreadsheets, and we are in the process of a Quickbooks integration which will make tracking donors, sending receipts and email reminders and organizing volunteers a much easier job. Cons We would like to have memberships from our website tracked through PayPal and more templates available for e-blasts. I would also prefer calling customer service for complicated questions instead of email support. Review Source Response from Aplos May 27, 2019 Hi Wendy, Thanks for your feedback! Glad you finding Keela to be a great step up so far. :) Regarding your request for membership payments in PayPal, we've subscribed you to this feature request (https://keela.ideas.aha.io/ideas/KEE-I-209) so you'll be notified if this is something we're able to add in the future! Regarding your request for phone support, I'm happy to let you know that we are planning to offer Phone Support in the near future, as an add-on service for those clients who need it. I will let you know about details and pricing for this when it's available. For now, we offer free, unlimited online only support via email - you should hear back from us pretty quickly when you email (usually in around 15 minutes to an hour, but no more than 3 business hours). Thanks again! JP Janice P. Communications Manager Performing Arts Used the software for: Less than 6 months ### "Glad we switched" April 17, 2020 4.0 My overall experience is great. I feel that it has take our company to the next level. Pros I like the dashboard element. It is a nice visual to help keep track of donation goals. I like that I can use it as a database as well as an email marketing platform. I also like that all of our employees can access the same information from their remote workplaces. Cons I would love over the phone assistance. I wish there was a easier way to follow up on un-open emails as well as build more complicated mailing lists. Switched from [Sumac](https://www.capterra.com/p/144095/Sumac/) Sumac increased their price and didn't offer as many elements as Keela. Review Source Response from Aplos May 18, 2020 Hi Janice! Thank you so much for your feedback. We are glad to hear that Keela has helped take your company to the next level! Also, we are continuing to add filter options for your Contact list so you can make your mailing list as sophisticated as you would like, stay tuned! We also hope that in the future we can introduce phone support as Keela continues to evolve. Thanks again for giving Keela such a great review, it keeps us motivated :) JS Jim S. President Non-Profit Organization Management Used the software for: 6-12 months ### "Keela Has made a world of Difference" September 24, 2019 5.0 We used eTapestry for years and you needed a PHD to use it and pay them for set up. Keela normal computer users can learn and use Keela Pros Easy of use, set up and price. We were able to set up our donor page ourselves - very easy. Cons The limit of credit card processors. It would be good for nonprofit not to have to use high priced processors. Review Source Response from Aplos September 30, 2019 Howdy Jim! Thank you so much for taking the time to leave this wonderful feedback. We really appreciate it! I'm so glad to hear that you find the system easy to use. We really do aim to make Keela accessible to everyone - No PHDs requird here :) We're always happy to review suggestions for new payment processors to integrate with! Feel free to submit any new suggestions in our Ideas Portal (https://keela.ideas.aha.io/) or vote on any existing requests. Our Product Team loves feedback so the more the merrier. Thank you again! KY Kathryn Y. Marketing Director Non-Profit Organization Management Used the software for: 6-12 months ### "Keela Review" April 23, 2020 5.0 Overall very happy with Keela! Pros Overall very easy to use, I like that we are able to tag our contacts and place them in accessible and relevant categories. Cons A few features are a little hard to find, seems weird that e-blasts are under campaigns. It is also a bit difficult to change some organization settings, once found they are easy to change - getting there is not intuitive. Review Source Response from Aplos May 18, 2020 Hi Kathryn, thank you for taking the time to leave a review for Keela! We are happy to hear you are finding the system easy to use :) Also, to your note about E-blasts, we have definitely taken this into consideration. That's why, in Keela 2.0, E-blast have their very own section! You will find a lot of other features are easier to find and navigate in 2.0. Stay tuned, it's coming soon! Thanks again for your feedback, from the whole team here at Keela. BN Barbara N. Board Chair Non-Profit Organization Management Used the software for: Less than 6 months ### "New User to Keela" November 7, 2019 3.0 We need a simple CRM for a small non-profit. We like the integration with a payment processor and mail chimp type functions. Pros I am a new user, and have administrative rights because I will be involved in the set up and customization. So far I have just been doing some navigating and entering names. The first import was fairly easy. So far I have asked support 2 questions and they replied quickly and were helpful. I think we will like this a lot, and just have to put in the time to understand and use the functions, and keep the data valid. Cons This is hard to say, because I am sure that anything I am struggling with is user error, and not likely the software. I should review again in 3 years when I know the system inside out, but right now I know to little for a comment to be valid. Reason for choosing Keela Better functionality, looked easy to use, well priced. Review Source Response from Aplos November 19, 2019 Hi Barbara, Thank you so much for taking the time to write us a review. We love customer feedback! I'm happy to hear that the setup has been fairly easy for you so far. If you run into anything else you need help with along the way, just let us know on the support/success team here and we'd be happy to help :) AH Andrea H. Executive Director Veterinary Used the software for: 6-12 months ### "Keela a great option for small non-profits" July 2, 2019 4.0 Keela is what our organization needed and we are happy with donor management systems. The services are solid and the price is right! Pros I really like the features including templates for emails, the ability to link donations to sources and soft credits, the online embeddable forms and the ability to have many impact areas. The customer service is exemplary. Cons A few things I wish were easier. There is no debit option for payment type and reports can be difficult to navigate. Review Source Response from Aplos July 5, 2019 Hello Andrea - thank you so much for taking the time to leave this feedback. We really appreciate it! I'm so glad to hear that you find the email templates useful :) If you need any assistance with reports please feel free to reach out to us at support@keela.com. We're always happy to help or offer tips and tricks! Thanks again. VR Verified Reviewer Wyldlife Leader Religious Institutions Used the software for: Less than 6 months ### "Non profit Intern review " July 31, 2018 3.0 It’s taken a long while to learn the ins and outs of keela which tends to cause frustration. Creating a sorting button for funds would be very helpful. Pros I like that you are able to create many forms for donations Cons It’s very hard to organize contacts and to sort them according to amount donated Review Source Response from Aplos September 10, 2018 Hi there, thanks for your review! I'd like to let you know that we offer free training for all Keela subscribers - you can sign up here (https://calendly.com/keelasuccess). Our 3rd training session covers working with Analytics (https://keela.zendesk.com/hc/en-us/categories/115000300892-Analytics), where you can learn how to create Smart Lists to more easily view and sort your donations. If you have any questions about finding specific data in Keela, please email our Customer Success team at support@networksforchange.org. YG Yunuen G. Director de TI Telecommunications Used the software for: 1-2 years ### "Increíble software " November 20, 2022 4.0 Grata y sencilla el diseño y la interfaz de usuario están bastante bien implementados. Pros Para empezar cuentan con un gran servicio al cliente,me agrada mucho la interfaz de usuario y lo sencillo que es desarrollar informes.Su sistema de gestión es muy sólido y estable.Es flexible y es exelente en la personalización del software. Cons Es un poco difícil el aprender a navegar por Keela más sin embargo es comprensible ya que tiene muchas opciones disponible así que no tengo queja. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Keela Porque Keela se puede usar para muchos propósitos diferentes cosa que la mayoría de sus competidores carecen. Review Source AK Andrew K. Marketing and Communications Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Finally, a CRM designed for non-profits" September 1, 2016 4.0 We were one of the lucky few who got to test out Keela from the very beginning. We had previously tried Sales Force and Hubspot but found them to be overly complicated and geared towards Sales. In contrast, Keela has clearly been designed with non profits in mind with the functionality and set up designed to track donations. engage donors and manage projects. Pros A one stop shop for managing projects, sending newsletters, monitoring donations and building relationships with donors. The customer service is exceptional. Cons As it's relatively new their are a couple of minor features missing and limited ability to integrate with other software. I expect much of this will be resolved as the Keela continues to build on their customer feedback. Review Source Response from Aplos September 2, 2016 Thanks Andy! Our exceptional customers make that exceptional customer service so easy. VR Verified Reviewer Executive Director/ CEO Human Resources Used the software for: 6-12 months ### "Keela" November 16, 2018 4.0 Pros Cost, ease use, simplicity, concise and helpful Cons Customer Support is limited- the fact that we cannot call anyone for help is frustrating . Review Source Response from Aplos January 10, 2019 Hi there. Firstly, thank you for the fantastic feedback! I'm so glad that you find Keela to be so easy and helpful. The work that you do for the world is important and we are so pleased to be able to make that easier :) I understand that some folks definitely prefer the convenience of being able to phone in for support. We've decided not to offer phone support at this time to help keep costs low for our clients. However, we really pride ourselves on the unlimited online support that we provide! When you email us, you can usually expect to hear back within a few hours. You can reach us by emailing support@networksforchange.org - let us know if you need anything! KW Kayla W. Events' Volunteer Coordinator Used the software for: 6-12 months ### "Keela is helpful and a good way to keep organized. " January 15, 2018 4.0 Pros Keela is a great qay to get information out quickly (eblasts) and see all contacts added by each individual in the organization. Cons I'd like to see the eblasts be more user-friendly. They always end up in junk mail as well. Also, I'd like to see a way to single out groups of contacts or say, volunteer hours of contacts without having to add up individually to see how many collective hours there were in 2017. Review Source Response from Aplos February 13, 2018 Thanks for your comments! You can definitely build reports using multiple pieces of data in Keela. Please check out our Smart List feature for more details: http://bit.ly/2nOIhOR. Re: e-blasts, we're always happy to receive suggestions on how to improve Keela. Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM KA Killa A. Lead Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Very Efficient" February 10, 2020 5.0 Our organization has finally been able to properly track and store important donor and contact information. Pros This software is very user friendly, and makes it easy to input and track donors. Before purchasing this software I was tracking donors in a very inefficient way. Keela makes inputting so easy, and you're able to gather all kinds of information with the CRM model. Cons Being able to customize and hide elements that aren't relevant to your needs would be a great way to streamline this software. Review Source Response from Aplos March 17, 2020 Hey Killa! Thank you so much for this shining feedback - we really appreciate you taking the time to share it. Of course, we're even more delighted that you've found Keela to be a user-friendly tool to take your team to the next level. That's so great to hear! Thanks again. KV Katie V. CRC Non-Profit Organization Management Used the software for: Less than 6 months ### "Good Program" May 11, 2019 4.0 Quick to respond to our questions, this is very valuable to us! Pros Lots of users can have their own log-ins Reasonably​ priced Customer​ service is fantastic Easy to keep track of volunteers, donors, etc. Making 'forms' is simple FAQ section is actually useful! Cons Sometimes​ it's a little hard to navigate. Lots of clicking to get to some sections. Alternatives considered [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/)[BoomerangFX](https://www.capterra.com/p/186039/BoomerangFX/) Reason for choosing Keela Overall price, not having to pay or upgrade for additional users, customer service/sales rep was actually knowledgeable about the program, helpful and not pushy, the option to have a trial run at it. Review Source Response from Aplos May 15, 2019 Hello Katie. Thank you for taking the time to provide this feedback - we really appreciate it! I'm very glad to hear that you find the Keela to be reasonably priced and that the Customer Service is fantastic (we think you're fantastic too!). We're really striving to create this kind of environment for you and I'm glad to see we're on the right track. Thanks again! LI Lilly I. President/Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Keela Is Multi-functional" March 30, 2020 4.0 Pros We're able to meet several business functions. Cons Tracking financial information could be more user friendly. Review Source Response from Aplos April 24, 2020 Hi Lilly, thanks so much for taking the time to write us a review. We really appreciate it! It sounds like Keela has helped your non-profit in a variety of ways, which is great to hear. We love to help! Regarding the tracking of financial information, we would love to get further feedback on how we can improve to better meet your needs. Please reach out to us at support@keela.com and we'd love to get further information, so we can pass it on to our product team. Have a great day and thanks again! AA Amy A. HR generalist/Volunteer coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Accessibility" November 28, 2018 3.0 i don't have enough access to the software to be able to answer this question. Pros I am commenting on this software based on it level of accessibility. I have partial sight but am legally blind. I find that the left side bar has good contrast. it seems very intuitive but without the accessibility piece I can't navigate the site with ease which limits what i can do with the software. the tutorials are helpful but again are not all that accessible. Embedded description would be useful. Cons It would be helpful if the text was more bold. the general page offers no contrast or contrast options so i personally fin it hard to use. I can't find icons or test needed in order add information or find it when i need to. I also find that editing a profile sometimes works and sometimes doesn't, and i am not sure why or how. the site is not user friendly for screen reader software Review Source Response from Aplos January 23, 2019 Hello Amy. Thank you so much for your considered and constructive feedback. It's incredibly important to us and invaluable in our efforts to constantly improve Keela. I have passed your feedback on to our Product Team to review - you can keep track of this feature request in our Ideas Portal here: https://keela.ideas.aha.io/ideas/KEE-I-337. Thank you again for your time and for allowing us the opportunity to take your suggestions on board. We really appreciate it and look forward to working with you in the future! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.