# Page 7 | Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Keela the right Nonprofit solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154358/Keela/reviews --- Keela 4.3 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 7 - Reviews of Keela ## Showing most helpful reviews Showing 151-175 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Avi S. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great solution" August 13, 2019 4.0 Tracking contacts and donations and hopefully will expand more for e-blasts. Pros Easy to use and very user friendly. Screens are managed and viewed easily. Easy to enter and log information (like contacts, donations and so on) Cons Support (although very professional) only by email. Would prefer a phone support. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Reason for choosing Keela Because all of the pro I listed above Switched from [Sumac](https://www.capterra.com/p/144095/Sumac/) sumac doubled their price after being purchased Review Source Response from Aplos September 6, 2019 Hello Avi, Thank you for your feedback and we are so glad that you are enjoying the solution! Feel free to reach out when you are ready to try E-Blasts and we would love to send you some resources to get started. Also you will be happy to know we are working on adding phone support sometime in the future. Thanks again for your time! JP Jamie P. Director of Development and Outreach Non-Profit Organization Management Used the software for: 6-12 months ### "Sparrow's Nest Review" May 10, 2019 4.0 Keela is a learning experience. The Smart List features have been nice. Pros I like that it has a simple interface and is not super complicated. It is a great program for consolidating CRM information. Cons The notes are not separated out. It would be awesome to be able to save them individually by input date. Review Source Response from Aplos May 15, 2019 Hiya Jamie, thanks for taking the time to leave such great feedback. We really appreciate it! I'm glad to hear that you've found Keela simple to use - that's what we're after :) I agree that the ability to separate notes would be great! We've recently added the ability to export Interactions (with dates and notes) from the system which I think may be useful to you! You can find more information about it here: https://keela.zendesk.com/hc/en-us/articles/360027462451-Exporting-Interactions. Thanks again! GS Ginette S. Senior Manager of Development and Communications Individual & Family Services Used the software for: 6-12 months ### "Keela Review" April 22, 2020 5.0 The software has been fairly easy to use and the staff have been friendly and quick to respond when I have needed it. Pros It's been fairly easy to setup our account and forms and easy to use. Cons We have yet to import the information from our previous software as the process isn't as easy. We have to extract it into a format and then import it but the extraction is making all the cells not in the same format and someone has to manually adjust it before we can import it and currently dont have the manpower to do so. Reason for choosing Keela the cost was reasonable considering as a non-profit we have less and less money to work with every year. Review Source Response from Aplos May 18, 2020 Hi Ginette! Thank you so much for taking the time to write a review for Keela. We are so happy to hear that you're happy with our software. As you mentioned, exporting from other systems can be tricky. That's why we try to make the imports of external data as smooth as possible on our end! We are continuously working to make this process fast and efficient! Our whole team looks forward to continuing to work with you and your team! :) HT Haley T. Programs Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great system" September 10, 2019 5.0 Pros I am new to using systems like this, but it has been very user friendly. I love the different organizational tools that all make sense. Cons So far, I love it. The only thing I can think of is that the search function isn't always accurate. If I use the search function under contacts, then I have a much easier way of finding things. Review Source Response from Aplos September 13, 2019 Hi Haley! Thank you so much for your stellar review! We are so happy to hear that you are loving Keela. We do have two search bars and the top is a global search across Keela, whereas the search lower down the page is specific to contacts, so will definitely produce better results if you are just looking at contact data. You are definitely on the right track there.Thanks again for taking the time to write a review. RM Reyia M. Office Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Big fan" October 30, 2023 5.0 We use Keela on a regular basis and really enjoy it. Pros The whole site is simple and easy to use. It's very well organized and even customizable to our needs. Cons There aren't any issues we have with Keela at all. Review Source Fenny G. Program Coordinator Mental Health Care Used the software for: 6-12 months ### "As someone who is not computer savvy, this is relatively straight forward and easy to use" January 17, 2018 3.0 I enjoy the ease of making lists and organizing volunteers into various tags. I love that there is an interaction option as well as e-blasts! Pros I like that you can group volunteers with tags which makes organization and making lists a lot easier. I also like that there is an interaction option as well as the further option to explain what type of interaction it was. Cons I wish you could do searches with more than one tag just for ease of organization and making lists/databases. Review Source Response from Aplos February 13, 2018 Great news! You can create Smart Lists with multiple tags using our Analytics feature. Just choose "Contacts that belong to the Tag(s)..." and enter your tags. More details here: http://bit.ly/2nOIhOR Lincoln M. Financial Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "A good tool for start" October 15, 2019 4.0 Keela helped me organize donor contact and their donations, making it a good program. Pros Very good for organizing categories and miscellaneous data, as well as being able to export the database. It is an important program for track donations. Cons You can only contact email support, it would be nice if you had a phone number or online chat to answer the calls. Review Source Response from Aplos November 9, 2019 Hi Lincoln, Thank you so much for taking the time to review Keela. We are so grateful that you are enjoying the system! I have some great news in that we will are in the midst of planning a beta test of online chat for our customers. Stay tuned for the official announcement! In the meantime, chat with you soon via email :) AI Andrew I. Program and Financial Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Reasonably good product" December 1, 2023 4.0 Pros It's quite easy to use and has the core features one might want in a CRM without some of the unnecessary frills. Cons Some of the features don't work well in Firefox which is surprising. Review Source JF Jennifer F. Executive Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Keela In Review " July 27, 2018 4.0 Customer service via email ONLY is not ideal, speaking to someone live is always better especially when trying to navigate new territory. While our rep has been helpful, the time spent sending emails could be minimized. Pros I like the managment of donors and how easy keeping track of donations has become. Cons It doesn't have newsletter capabilities as constant contact does, which is the software we were using prior to Keela and we had to go back to it for some time. Review Source Response from Aplos August 21, 2018 Hi Jennifer, thanks for sharing your thoughts! While we definitely understand that on-demand phone support is preferable, we've made the decision to offer online-only support for now to help keep support in-house and affordable for our clients (it's included in your subscription for free). That said, if there's ever a support issue that we can't resolve easily via email, we're happy to schedule a call/screen share session to hash things out. :) Regarding newsletters, we do have many clients using our E-blast feature (https://keela.zendesk.com/hc/en-us/sections/115000790432-Using-E-blasts) to send regular newsletters. I'm happy to let you know we're also in the process of upgrading this feature to be easier to use and offer more template options. You can vote for this idea to be notified of updates here (https://keela.ideas.aha.io/ideas/KEE-I-8) - and please feel free to add your comments to this idea if there's anything we can do that would make sending newsletters from Keela easier. RR Robert R. Donor Relations Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "KEELA is a great value proposition" April 29, 2019 4.0 Pros Easy to understand and use and good upfront help in getting started Cons No phone support. Only email support which is very responsive. Review Source Response from Aplos May 1, 2019 Hello Robert, thank you very much for leaving this great feedback. We really appreciate you taking the time! I'm very glad to hear that you find the system easy to understand and a good value proposition - this is exactly what we're hoping to achieve! It's always a work in progress - at the moment we aren't able to offer phone support as you say. However, we're definitely considering the option of introducing this in the future. We'll be sure to let you know if we do. In the meantime, we look forward to working with you and seeing the incredible things that you and your organization achieve! Thanks again! VR Verified Reviewer Director, Development and Communications Non-Profit Organization Management Used the software for: Less than 6 months ### "Perfect software for our organization " July 27, 2018 4.0 Pros My absolute favourite thing about Keela is the ease of use. It’s so simple and intuitive. I was able to start using it immediately on a moderate level without training. Cons I wish there were more event-related features, like auction tracking. Review Source Response from Aplos August 21, 2018 Hey there, thanks for your review! We're glad you're finding Keela easy to use. Just wanted to let you know that we are going to be working on adding more event-related features to Keela soon. You can vote for this feature to follow along for updates and add comments regarding specific functionality you would like to see here (https://keela.ideas.aha.io/ideas/KEE-I-4). Looking forward to hearing your thoughts. JP Jessica P. Facility Director Non-Profit Organization Management Used the software for: I used a free trial ### "Beware!!!" September 4, 2019 1.0 The worst I have every experience with software company's! They are con artists taking advantage of a non profits! PLEASE be careful! They are really nice and put on a great sale with their demos and offer you big discounts on a yearly price to get you to sign that day! I was dumb and trusting and now I'm paying the price! Pros I was sold on how easy it was to use and figure why not try for 2 weeks free! BIGGEST MISTAKE!!! THEY don't give you your money back! Cons They lied about everything that I was wanting the software to do and now for us to receive our money back we would have to thing we told them we were never going to use their software first. I would never let them touch our donations or near our website. Can't get anyone on the phone! And costumer service takes hours to get back to you and want you to go to webinars for help. Review Source Response from Aplos September 9, 2019 Dear Jessica - We're very sorry that your experience with Keela was not satisfactory. As mentioned to you previously, a refund has been processed to your credit card. We wish you all the very best! SR Shatele R. Administrative Assistant Fund-Raising Used the software for: Less than 6 months ### "Keela is great" November 2, 2023 5.0 Pros User friendly and very easy to use. I love how you can customize your own widgets Cons You cant really set up how things are stored or how to pull reports Review Source MB Maria B. Operations Manager Museums and Institutions Used the software for: Less than 6 months ### "Museum review " August 23, 2020 4.0 Very satisfied, for me it does what I need it to do. Pros It is easy to use, helps me organize my contact and memberships Cons not very easy to customize my options... I would prefer to see my membership and other form on my dashboard then the current options. If you are not very computer literate, it is difficult to navigate, a couple of our board members cannot/will not use the program. Review Source Response from Aplos August 31, 2020 Hi Maria, Thank you for leaving a review for Keela, we appreciate your feedback! I noticed that you were hoping to have an overview of Memberships and Forms on your Dashboard. Guess what, this has been added to Keela 2.0! I would recommend reaching out to Keela's Success Team at support@keela.com to find out more about migration. We would be happy to get you migrated over so you can customize your Dashboard with all our enhanced Dashboard widgets. We have also added some pretty amazing support materials to our 2.0 Knowledge Base that might support your Board Members with jumping on into Keela with you! We look forward to hearing from you :) Maggie Keela's Success Team TT Tony T. Events Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "An excellent software that is affordable and user friendly " December 10, 2020 4.0 Keela support was outstanding! There are many videos and and instructions to navigate Keela if you are new. We were able to easily contact for help and we can always provide suggestions, which is wonderful. Overall, Keela is an excellent software for medium sized businesses. Pros I loved the layout of the Keela software. Logging in and moving around the software was easy, efficient, and effective. I particularly liked the organization of all the different features and how they were easy to find. Keela allows you to save time and organize different contacts in your organization with tagging. Cons Keela was generally excellent and exceeded my expectations. The only downside is that in order to increase contacts, you must increase the price, which is expected, however, it can get quite costly. Review Source Response from Aplos February 23, 2021 Thanks for your feedback Tony! We are glad that you are finding Keela super user-friendly and that our resources have been helpful. We look forward to seeing what you and your team accomplish with Keela in the new year :) VR Verified Reviewer Social Work Intern Education Management Used the software for: Less than 6 months ### "Highly Recommend for Donor Database Management!" March 13, 2019 5.0 The business problems that we've been able to solve with Keela is finding an efficient in which we can store the information of all of our donor contacts. It has been great for that purpose and I would actually reccomend it to others as well. Pros I would highly reccomend Keela for donor database management. What I like most about this software is how when I create new contacts of donors, I am able to add certain tags, such as "Media," so that I have a way to filter across all my contacts. I think this is a really great feature that can come in handy if you're trying to target a specific group of people. Cons What I like least about this software is that for past donations, the highest limit is 50, which can be a little frustrating if you are trying to compile a full list of donations from a long range of time. Review Source Response from Aplos March 15, 2019 Hi there! Thank you so much for your kind words - I am so glad to hear that you are enjoying Keela! I'm especially happy to hear that it's been instrumental in making your business more efficient - this is the dream for us! At the moment we do display donations in lists of 50 at a time. However, if you ever want to view the whole list, feel free to export your donations to a CSV file which will display as many or few as you like! (More information here: https://keela.zendesk.com/hc/en-us/articles/360000244911-Exporting-Your-Donations). Thanks again - we really appreciate it! KB Kathy B. Executive Director Education Management Used the software for: 6-12 months ### "New & First Database" March 25, 2020 4.0 We are improving our fundraising potential. Pros Keela is easy to learn and the customer service is very responsive. Cons There are a few functions that Keela is not yet equipped to provide. Reason for choosing Keela Price, ease of use, customer service Review Source Response from Aplos April 24, 2020 Thanks so much for taking the time to write a review, Kathy! We are so glad that Keela has improved your fundraising potential. We've received your feedback on the functions you'd like us to add and have notified our product team. I believe some are on their way in our new system and the others will continue to be considered for future releases :) We can't wait to share the new system with you in the coming months! KV Kathrin V. Fundraising Coordinator Religious Institutions Used the software for: Less than 6 months ### "Great product with a great deal of potential" March 14, 2023 5.0 Working with Keela has been a positive experience overall. I am new to the CRM models and new to Keela, they videos and tutorials are great. The product fantastic, I still have a lot to learn. Help desk is timely and very friendly. Pros Learning almost every day about the depth of the product offerings. It is very comprehensive and intuitive. Cons While the help feature is timely and great, I would like to see live help as part of the basic product offering. Similar packages to our CRM models offer live help as a base price. Sometimes live voice is needed to solve a simpler problem that becomes misunderstood via email. Review Source JE John E. Director Religious Institutions Used the software for: 6-12 months ### "Keels works for small non-profits" May 10, 2019 5.0 Keela was the absolute best answer for our growing non-profit. We looked at many other options and Keela provides the best value for the investment. We are very happy with Keela. Pros What I like most about the software is the ease os use and the ability to see if a receipt has been generated or not. That’s a huge help, especially when adding donations that aren’t able to be automatically added via Keela (like donations received via the mail). Cons Sometimes, reports and where to find information isn’t as intuitive as I would like, but then again, I didn’t create the program! That being said, the customer service is excellent and they have been able to direct me to exactly where I need to go. So it’s not a negative. Review Source Response from Aplos May 15, 2019 Hello John! Thank you so much for this absolutely heart warming feedback. We are so chuffed and proud to hear it! I'm particularly happy that you find Keela to be easy to use and that the Custom Service is excellent. That's made my day! Thank you, again! CS Cari S. Communications & Engagement Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Keela review" July 31, 2018 5.0 Overall, it's been a great experience and I would definitely recommend this as one of the best platforms I've seen out there for non-profits! Pros Super easy to use as a platform (especially compared to our previous, outdated, limited database). I like how easy it is to search, see high level info, and integrate with other platforms (e.g. mailchimp) Cons I think reporting and analytics still leave a bit to be desired. It's the only part of the platform that doesn't feel intuitive to me yet. I also think some basic reporting information is not available yet (e.g. if we want to pull 'first time donors' there is no easy way to do that). Review Source Response from Aplos August 23, 2018 Hi Cari, thanks for sharing your thoughts! Good news, we're planning to make some improvements to our Analytics tools in the near future. You can vote for this feature to subscribe to updates in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-14). Please also feel free to add any comments about functionality or specific reports you'd like to see. I would also encourage you to sign up for our training webinar focused how to get the most out of our current tools - you can sign up here (https://calendly.com/keelasuccess/training-session-3) ST Sally T. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Review" May 21, 2019 5.0 Pros I like the taskbar on the side of the page. I like how easy it is to use and how easy it is to teach others to use. I like that MailChimp is integrated into the system. I like how easy it is to go and change something if I made a mistake initially. Cons I do not like the process to generate reports off of Keela, it does not provide me with all of the information I require. Review Source Response from Aplos May 22, 2019 Hi Sally, thanks so much for your review! Good news - we are already working on improving the reporting functionality in Keela. Improved tools will be available in a few months. You can subscribe to updates to this feature (https://keela.ideas.aha.io/ideas/KEE-I-14) so you'll be notified when they are available. In the meantime, we'd be happy to go over your reporting needs and see if there's any advice we can provide to make it work better for you now. Just get in touch with us at support@networksforchange.org. Thanks again! Hope to hear from you soon. RA Raji A. Program Manager Used the software for: 6-12 months ### "Keela has significantly improved the way our team manages our current volunteers " January 17, 2018 4.0 Pros It is easy to work through. Very user friendly. I like that you can have different tags for volunteers from different programs. It has the ability to send out blast emails and add pictures etc. which is great. Cons It would be great if we can do multiple filters for when we need to pull specific statistics. There are areas of improvement in regards to different options available under "interactions" Review Source Response from Aplos February 13, 2018 Thanks for your comments! You can definitely build reports using multiple pieces of data in Keela. Please check out our Smart List feature for more details: http://bit.ly/2nOIhOR. Re: interactions, we'd love to hear what you have in mind to improve this feature. Please get in touch with us here: http://bit.ly/2H0UvvM VR Verified Reviewer Product Manager, Pianos Music Used the software for: 6-12 months ### "The Keela platform, staff and corporate philosophy are the best!" January 15, 2018 5.0 Pros I like just about everything. Just waiting for iOS & Android support, then Features & Functionality gets 5 stars. Cons As above, just waiting for iOS & Android support, then Features & Functionality gets 5 stars. I communicate regularly with Keela personnel and they are aware of my request ;) Review Source Response from Aplos February 13, 2018 We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates. VR Verified Reviewer VP Board of Directors Non-Profit Organization Management Used the software for: 1-2 years ### "Small learning curve but overall good product" May 14, 2019 5.0 Overall Keela has solved the problem we had of tracking donors for our non profit and giving us a place to compile information and share across our board. We use it to communicate with specific groups of donors, send tax records etc. it’s great for running campaigns and tracking donations as well. Pros I like the variety of functions that are available within the system. It’s very customizable once you’re comfortable using it. Cons There is a slight learning curve but customer support is very good! Review Source Response from Aplos May 21, 2019 Hello! Thank you for your wonderful feedback - I'm glad to hear that Keela is helping you to be successful :) It's great news that the customer support is very good - That's what we're aiming for! Thanks again :) RK Robert K. Data entry Religious Institutions Used the software for: Less than 6 months ### "Keela Review" April 24, 2019 4.0 On the whole, it has been good and the response time it nearly always immediate although one day it was very bad. On that day, we called in about the problem and it was fixed later on. This slowed my data entry work down by about an hour. So it took about 2.5 hours when I should have been able to do in 1.5. Pros I like the search capability on the contact page for the address. You put in the address and then Keela gives you a list of potential matches. It saves a lot of entry time. Cons It would be nice if certain fields (like the date on the donation entry page) followed the previous entry value. THis would save a lot of time when there are many donation to process. Probably the same with the impact area. Review Source Response from Aplos April 25, 2019 Hi Robert, thank you so much for providing this feedback. I'm really glad that have found that Keela has saved you a lot of time! If you have a lot of donations to enter manually, perhaps it might be quicker to import them all in bulk? (More information here: https://keela.zendesk.com/hc/en-us/articles/115002903531-Preparing-Your-Donation-Data-for-Import). I really believe that this will save you a lot of time in the long run which means more opportunity to do the great work that you do! Feel free to reach out to us at support for more information - happy to discuss further! Thanks again, we really appreciate it :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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