# Page 8 | Keela Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Keela the right Nonprofit solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154358/Keela/reviews --- Keela 4.3 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 8 - Reviews of Keela ## Showing most helpful reviews Showing 176-200 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Sam R. Artistic Producer Performing Arts Used the software for: Less than 6 months ### "Great addition" March 20, 2020 4.0 Positive. It's definitely making things easier! Pros Having an address book for everyone with donor information and contact notes is invaluable. Cons I find it difficult to edit things like the donation form. It feels like I have to edit so many pieces to change the whole form. Switched from [Sumac](https://www.capterra.com/p/144095/Sumac/) Sumac was clumsy to navigate and the interface was boring. Review Source Response from Aplos March 24, 2020 Hi Sam! Thanks so much for your review and glad to hear that Keela is a great addition to your team! Regarding the Donation Form, we've made some improvements to the workflow in our new platform that you'll have the opportunity to migrate to in the coming months. I can't wait to share this with you and get your feedback :) JH Justin H. Executive Director Religious Institutions Used the software for: Less than 6 months ### "Keels Review " April 13, 2021 4.0 Very good Pros Ease of use. I also like the lower cost. Cons Inability to connect offline recurring donations. Alternatives considered [Pushpay](https://www.capterra.com/p/142580/Pushpay/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Keela Cost Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) January 2021 Review Source Response from Aplos June 21, 2021 Hiya Justin! First of all, thanks for taking the time to give this review. We really appreciate it! It gladdens my heart to see that you find Keela easy and cost effective. We wanted to create a system that was intuitive and robust that nonprofits could afford! It's feedback like yours that helps us to keep this dream alive. Thank you! HR Heather R. Outreach and Land Programs Assistant Farming Used the software for: Less than 6 months ### "Keela review after, admittedly, limited use" August 15, 2018 4.0 I am very excited about using moving forward, once all of the bugs of importing data is smoothed out. I think that the amount of ways you can use Keela and tasks you can complete is going to streamline many of our activities and create efficiencies. Pros That it is a web-based platform, meaning it is easily accessible regardless of where I'm working for the day. I also appreciate clean design, which helps deal with the sense of feeling overwhelmed that I've had with other databases. And though I am only beginning to learn the breadth of features, the shear volume of what I am able to do is astounding. Cons The dashboard could better reflect the aspects of that my organization uses most - as a very small team, the 'projects' piece just isn't needed. Having a quarter of the dashboard dedicated to this feels unnecessary for us and, perhaps, could be dedicated to something else. We have also had some issues with set-up and importing all of our information that has been a challenge and time consuming (though customer support has been very responsive). Review Source Response from Aplos August 23, 2018 Hi Heather, thanks for sharing your thoughts! Good news, we are planning to make improvements to our Dashboard for greater flexibility and customization. You can vote for this feature to be subscribed to updates here: (https://keela.ideas.aha.io/ideas/KEE-I-10) - and please feel free to add your comments to this idea for any specific functionality that you're looking for. BC Becky C. Shelter Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Overall happy" November 18, 2019 4.0 Pros Easy to use and to implement into our program Cons This is our first data management that we’ve used so I’m not sure what would be missing. Review Source Response from Aplos November 19, 2019 Hiya Becky! This is absolutely wonderful feedback - thank you so much for taking the time to share it. We want Keela to be easy and accessible for everyone so to hear that you've found the implementation to be a breeze is so great to hear. We look forward to seeing the wonderful things that you and your team achieve with Keela. Thanks again! GO Gary O. Events Manager Civic & Social Organization Used the software for: Less than 6 months ### "Keela works well for our nonprofit" April 23, 2020 4.0 has given us a reliable CRM that's useful for running our nonprofit: basic contact management, mailings, and memberships (integrated with Stripe and our website). Pros We needed a good low-cost CRM that's easy to set up and maintain. We did a lot of research, and was our choice. Setup went pretty smoothly and it's now in production as our CRM and managing our mailings. Six months later, we're still really happy with it. Cons Being very simple is a double-edged sword. There are definitely things can't do that more advanced systems can, but we don't really need them because we're small. They're constantly improving, but we haven't gotten onto their 2.0 platform yet because data migration is still not finished. Reason for choosing Keela Price, value, ease of use, ease of setup, and company reputation. Review Source Response from Aplos May 18, 2020 Hi Gary! Thank you for your feedback. We are happy to hear that you trusted Keela in meeting the needs of your organization! We know how eager you must be to move to 2.0, especially if you are looking for even simpler and smoother functioning. Our team will continue to work vigorously so we can get the migration going asap! It's coming :) VR Verified Reviewer Volunteer Services Director Used the software for: 6-12 months ### "Pretty good. See necessary changes." January 14, 2018 4.0 Pros Great Data storage ability and large group communication advantages. Colourful display and easy editing features. Cons In tag selection it constantly skips one removed from desired selection.it is difficult to alter irder if custom features section . Review Source Response from Aplos February 13, 2018 Thanks for your feedback! We'd like to hear more about the issue you're seeing with tags. Please get in touch with us here: http://bit.ly/2H0UvvM Julie W. Board of Education Representative, District One Education Management Used the software for: Less than 6 months ### "We've been pleased with Keela to help run our teen homeless shelter" November 20, 2018 4.0 Pros We can keep track of donors and contact them in an easy and professional manner. Cons The inability to get customer service on the phone. Review Source Response from Aplos January 18, 2019 Hiya Julie, I'm really glad to hear that you're pleased with how Keela helps you to run your organization! The work you do is important to the world (and us), and we really do want to help you make a difference! While we've decided not to offer phone support at the moment in an effort to keep subscription costs low, we really do take pride in the unlimited online support that we offer - we usually get back to people within just a few hours. Please let us know if there's any way that we can make this easier for you - we're always happy to provide more personal videos and screenshots when replying to your messages - just say the word and we'll work with you to make your Keela journey effortless :) Thank you again for your feedback! MAP Mary Ann P. Office Manager Individual & Family Services Used the software for: Less than 6 months ### "Superb Customer Support!" January 21, 2020 4.0 We use everyday and with each step we take we learn more and more about what's possible with this software. It's pretty dynamic, and I appreciate that they are always looking to create more ease and functionality for users. Pros When we need tech help, we receive it very quickly! Once, the support woman even made me a personalized video to walk me through the steps. Cons It would be helpful to have training tailored by size of organization. Some of the features don't make sense for us and others really do. I would like support in deciding which is which. Review Source Response from Aplos January 22, 2020 Hi Mary Ann, Thanks so much for taking the time to write us a review. We are so happy to hear you are enjoying the support. We think you are superb too! We hope to create more training videos soon, so really appreciate your feedback on that aspect :) Thanks again for your support! TN Tim N. Board Chair Religious Institutions Used the software for: 6-12 months ### "Pleased with products " September 13, 2022 4.0 Made our fundraising and tracking of donations so much easier. Love the automatic receipt processing Pros Ease of implementation and constantly being updated. Good videos to learn product Cons Not quite as friendly or as much functionality for designing newsletters compared to Constant Contact Reason for choosing Keela Price and perceived functionality Review Source VR Verified Reviewer Founder Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product" May 7, 2019 5.0 Customer service has been incredible! Pricing is very reasonable. We shopped around a ton and was most definitely the most bang for our buck. Pros Customer service is great and it is very user friendly Cons The fact there is not a mobile app or version is the only reason for not getting highest rating across the board but it sure did come close! Review Source Response from Aplos May 9, 2019 Hi there! Firstly, thank you so much for your shining feedback. I'm very glad to hear that you find the Customer Service incredible if I do say so myself! We really do want Keela to be accessible, affordable and easy for everyone and it sounds like we are on the right track :). We're definitely working on getting Keela up and running on mobile - you can find more information about this here (https://keela.ideas.aha.io/ideas/KEE-I-7). We're all looking forward to it! Thank you so much again, we really appreciate it! SH Shannon H. Project Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Keela helped Kickstart our fundraising" July 31, 2018 4.0 has been so important to our success as a non-profit startup. We're able to keep track of contacts, get donations online! The customer service has been prompt and very helpful Pros It's easy to set up and use. As a new non-profit, had all the elements we needed to get started at a very reasonable price. Contacts are easy to add and manage. Cons We are hoping that there are more templates for e-blasts available soon! I wish the project management tool included a Gantt chart or other ways to view projects. Review Source Response from Aplos August 23, 2018 Hi Shannon, thanks for your review! Happy to hear that your team has been successful using Keela. I have good news - we're in the process of upgrading our E-blast template builder. You can vote for this feature to subscribe to updates in our Ideas Portal here: (https://keela.ideas.aha.io/ideas/KEE-I-8). We'd also love to hear more about your ideas for improving projects. Could you put in a new idea for our Product team to review? You can do that here: ( (https://keela.ideas.aha.io/ideas/new). Thanks for helping to make Keela better! KG Katie G. Director of Development & Community Relations Non-Profit Organization Management Used the software for: Less than 6 months ### "Review from a non-profit" April 19, 2021 5.0 Wishing for more ability to customize reports Pros Ease of use. Able to jump right in if you are familiar with other CRM/Donation systems Cons NA - Not sure, too soon to tell since this is new to me Reason for choosing Keela Able to use as a CRM, Donation & Testing System Review Source Response from Aplos June 21, 2021 Hiya Katie - thank you so much for taking the time to leave us a review. We really appreciate it! It's great to hear that you're finding Keela easy to use. That's the goal! We want software to be accessible for everyone, but still really robust. I'm happy to report (pun intended!) that we'll be making some enhancements to our Reports in the future that I think you'll really appreciate. The feedback that inspired these improvements has come straight from our users - thank you for sharing! We can't make it all possible without you. Best, Customer Care team. SO Sarah O. Executive Director Used the software for: 6-12 months ### "Keela's customer service and feedback is WHY we love Keela!" January 15, 2018 4.0 Pros We love the development teams commitment to improving. We've suggested things we'd like to see and really love the individual attention we get from our customer service representative. Cons Some features are not all the way there yet. For example, when searching someone's name, you have to type the whole name out; it can't recognize partial names. Review Source Response from Aplos February 13, 2018 Thanks for your comments! Great news, you can now do partial name searches in Keela. Please feel free to get in touch with us directly if you have more ideas on how to make Keela better: http://bit.ly/2H0UvvM BV Breanne V. Directo Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Program!" July 23, 2019 4.0 Pros Love that everything is all in one program. Donations forms, donor management, tasks and the integrations with popular programs we already used (QuickBooks, Stripe). Cons Wish there was an event management plugin. Reason for choosing Keela Canadian Company and the pricing was very competitive compared to other options. Review Source Response from Aplos July 24, 2019 Hiya Breanne - great to hear from you! Thank you so much for the feedback, we really appreciate it. I'm so glad to hear that Keela has helped to streamline your processes by keeping everything in one place - that's awesome! Event Management is definitely something we're working on - this is being managed in our Ideas Portal (https://keela.ideas.aha.io/ideas/KEE-I-4). Feel free to head over to add your ideas for this! Thanks again for helping to make Keela better :) ZM Zack M. Events and Development Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Keela is a solid tool to help any business" September 5, 2019 4.0 Pros Bright and colourful, easy to navigate (for the most part), donations are easy to track within contacts as well as within campaigns Cons No peer to peer fundraising. The design program is not great, the customizer options are not in the favour of the user. Contacts have to be searched for letter by letter, cant partially search a contact Review Source Response from Aplos September 9, 2019 Hiya Zack! Thank you for your thoughtful feedback - we are very grateful! I'm really glad you find the system easy to navigate. We are definitely working on introducing peer to peer fundraising and some additional improvements to the design tool (stay tuned!!!). We're very excited to see all of the incredible things that you are your team can do with these new features towards the end of the year (2019). Thanks again! MC Megan C. Water Programs Coordinator Environmental Services Used the software for: Less than 6 months ### "Keela for Nonprofits " October 30, 2023 4.0 Overall I like using and it has improved our ability to communicate with stakeholders. Pros I like the ability to categorize my contacts and tag them multiple times if they engage in different programs. I also like that I can create automated emails for communications we do often (volunteer signup etc.) Cons I do find navigating mass emails kind of challenging and sometimes creating groups of contacts is hard. There is a steep learning curve as well. Review Source PH Peter H. Foundation Associate Civic & Social Organization Used the software for: Less than 6 months ### "Keela makes 'working smarter', easier and more fun." September 4, 2018 5.0 Pros Excellent CRM. #1 reason nonprofits fail to use CRM's is how difficult they are to use. They include too many features that aren't necessary; and require dozens of unnecessary clicks to get content you want. has all of your nonprofits needs on screen only when you want to be looking at it. Its clear, intuitive, colorful, and fun to use. Keela makes 'working smarter', easier and more fun. Cons Since it's new, some features are still in development. Integrations are growing. Some more customization on forms (donations) and receipts would be nice. Event integration is in the works but is a must Review Source Response from Aplos May 18, 2020 Hi Peter! Our team just wanted to reach out and thank you for your review! It has been awesome working with you and your team :) We hope you are still finding Keela super easy and simple to use, that's our ultimate goal! We look forward to continuing to work with you to support your organizations success :) JG Jaskirat G. N/A Non-Profit Organization Management Used the software for: 1-2 years ### "Good Software for managing a business" July 24, 2018 5.0 Great! Pros The feature to send out mass emails; Also, the ease of use for our team members. Cons The options sometimes seem to be limited. For example, the forms can be made a bit better Review Source Response from Aplos August 21, 2018 Hi Jaskirat, we've love to hear your ideas for making Forms better. Can you add a suggestion to our Ideas Portal for our Product team to review? (https://keela.ideas.aha.io). Looking forward to seeing your idea! TB Tim B. Executive Director Religious Institutions Used the software for: Less than 6 months ### "Clean and simple" December 19, 2018 4.0 Their customer service is over the top. Everyone is super kind and extremely responsive to issues and concerns. Fabulous team! Pros I love how clean and straightforward the system appears. I'm not bombarded by too much information at the very beginning. It gives you a chance to set your own goals and presents your progress in a way that is both encouraging and helpful. Cons It was a little difficult to figure out the different functions. When creating some of the peer-to-peer fundraising pages, it was unclear at first how to plug forms into projects and connect them to campaigns. Review Source Response from Aplos April 24, 2019 Hey Tim :) Thanks so much for your wonderful comments. We are very chuffed! Particularly you're note about fabulous customer service - we think you're pretty fabulous too! I'm so glad to hear that you're up and running and using Keela to be successful. If you ever have any questions you know where to find us :) Thanks again! LV Laura V. ED Environmental Services Used the software for: Less than 6 months ### "newsletter features" July 23, 2019 3.0 we are looking forward to having enhancements done. Pros customer service is excellent. Cost allowed our little non-profit to buy it Cons Campaigns are darned confusing. We have submitted several requests for fixes. Newsletter features are lacking Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Keela cost Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) we needed more contact management functions Review Source Response from Aplos August 1, 2019 Hello Laura! Thank you so much for providing this feedback and for your continued involvement in the expansion of Keela. Your use cases have been invaluable to our Product Team and we're really excited to put these changes into the system later this year. I look forward to seeing all of the wonderful things you and your team can do with the system. Thanks again! KB Karen B. Finance Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Finance Assistant" September 20, 2022 4.0 Overall, my experience with has been positive. Customer service is prompt, friendly and helpful. The number of reports that can be produce is quite amazing. Very user friendly. Pros was easy to learn and the process of switching to Keela was seamless. Cons Having to do two entries to separate out the admin fee from the donation. It is not efficient and adds an additional element when reconciling to my accounting program. Review Source SB Serge B. Finance Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Software" January 21, 2021 5.0 It has made my life easier. Reporting is just a click away. Pros is user friendly and produce great reports. Cons the process of downloading could have been shortened and made direct and straightforward. Review Source Response from Aplos June 21, 2021 Thanks for your review, Serge. It's awesome to here that Keela's reporting tool has made reporting easy and efficient for your organization. We want to make sure the download process is as straightforward as possible - this way we ensure reporting is as streamlined! Any feedback you have on the downloading process would be more than welcome! Send it on over to support@keela.com or add it to our Product Portal for our team to review (https://portal.productboard.com/keela). Keep up the great work Serge! DP David P. Marketing & Media Production Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great management software, even greater support" September 8, 2020 5.0 Overall, it has been amazing to track and email all of our various supporters, track donations, and keep our entire team coordinated! Pros The software is really intuitive and easy to use. Cons A few minor issues with setup, but that was quickly fixed by their amazing support team! They have been instrumental in helping us get our system quickly and efficeiently Review Source Response from Aplos February 19, 2021 Thank you for your review, David! I am so glad to hear our Support Team was helpful in getting your team all set-up and comfortable in the system. You have been so pleasant to work with and always ask really insightful questions. As always, anytime you have any questions, or just want to say hi, the Support inbox is open NP Naomi P. Adminsitrator Non-Profit Organization Management Used the software for: 6-12 months ### "Good entry level database" May 17, 2019 4.0 Pros The customer support offers is very helpful and quick response. The set up of the Contacts and tracking their information is very user friendly. Cons There are a number of features not currently offered by that are important to our organization Review Source Response from Aplos May 21, 2019 Hiya Naomi - Thank you for taking the time to send this feedback through. I'm so glad to hear you find the Customer Support team helpful! We're committed to a journey of constant improvement and your feedback and suggestions have been a big help in capturing how we can improve - thanks for always sharing them with us. I look forward to hearing your thoughts about some of the exciting changes coming! Thanks again :) VR Verified Reviewer Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Still learning" November 16, 2018 4.0 We are learning as we go and is making it easy to learn. I just signed up for more training and I think it will be very beneficial. Pros So far we are still very new at this but the ease of learning it has been a lot better than our last software. Cons I think we are still too new to decide what we least like. Review Source Response from Aplos January 18, 2019 Hiya! Thanks for providing your feedback - I'm really happy to hear that you've found the software easy to learn so far. If you ever need any assistance please don't hesitate to reach out to us at support@networksforchange.org. It's our job to make sure you are successful and we also love to hear your questions! :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.