My Marketplace Builder

Pros: The base product came with a lot of great features, and well thought out UI for each marketplace user (customer, provider/seller, admin). They have a lot of video content and support to help you set things up. The CMS capabilities are great, as I am able to configure a lot on my own, once it's built out. The admin capabilities also allow me to monitor onsite activity and easily fix most issues for customers.

Cons: Some of the admin functionality for reporting and configuring the marketplace is outdated and does not apply to my specific marketplace. So it was a bit confusing as first. That said, they are working on an updated admin platform with a much nicer and more intuitive UI.

Overall: I'm an enterprise client and have done a lot of customization for my marketplace. The team had been awesome to work with... they really know their stuff, and are all lovely people! I've worked with a lot of developers in the past, and these guys are by far the best, as far as quality of work, creative and collaborative problem solving and speed to market. I'm super happy with my decision to start my business using My Marketplace Builder!

Pros: They were very good at selling the illusion of a working platform. They have professionally made videos and other tools on their customer support site to help customers get their websites up and running. They also respond quickly to customer service requests.

Cons: The videos and customer support do not help at all. My website was riddled with bugs to the point where I could not perform basic functions like signing up, changing an email, setting up a payment method. In the year I had the website, I wasn't able to have a single working TEST transaction. You read that right, I never even go to the point where I tried attracting real customers, because I spent the entire year just trying to get the website to work.

Overall: The biggest issue with My Marketplace Builder is payment processing. They claim to use Stripe and other online payment processing and that they come with the basic package for their service. However, this is misleading. In order to process payments, sellers on the site had to link their bank account to MY STRIPE ACCOUNT via micro transactions. What kind of seller is going to link their bank account to a completely unknown website via micro transactions? The answer is nobody is going to do that. This information was not known to me when I bought the subscription, and only came out after months of dealing with customer service trying to get my website working.

To counter this, they told me they would give me a true Stripe payment processing connection "Free of charge" (as if I should be charged more for something I already paid for). This Stripe connection they promised never worked in the year I worked with them, and I never once got my website up and running. If you want to sink your business before it even gets off the ground, then by all means choose My Marketplace Builder.

Pros: Differently from other products I tried, this one is a bit more complex, but has an amazing number of features. Everything I wanted to do was either there or I could talk to them about building it for me.

Cons: It takes a while to understand where everything is located as it doesn't come with any kind of first time installation tutorial or something like that. That said, they have plenty of tutorials on their site and their support is great.

Overall: My experience was great. At first I was overwhelmed by all the options, but once I started understanding how it worked it was pretty simple. There were some things I needed that were not "standard" but they were able to build it for me (I had to pay extra for it).

Pros: Very responsive customer support; Patiently answers all questions; Great Features

Cons: There have been several bugs to work through and correct.

Overall: They are awesome! They walked me through each step and thoroughly explained things along the way. The final product is great as well.

Pros: I liked the ideas, features and ease of use that was advertised to me. However, nothing was delivered.

Cons: The fact that the specific features I wanted were not delivered to me and the company refused to honor their refund policy.

Pros: The software could be used for certain applications, it is not customizable but that could be good for some.

Cons: The support team behind the software. The sales team was rude from the first call. They over charged us and refused to refund.

Overall: None