--- title: "Xperience Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Xperience Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/154368/Xperience/" page_type: "product" language: "en" --- # Xperience Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Xperience ## What is Xperience? Altitude Xperience is a complete cloud based contact center solution that scales up and down as required by individual business needs. With inbound and outbound multimedia capabilities, it is ready to use, but still customizable to cater to specific business needs. Altitude Xperience gives contact centers greater business agility and the power to provide an excellent customer experience. High availability storage network and 24\*7 system maintenance, ensuring that operations are never disrupted. ## What is Xperience used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €79.9 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Xperience?[Manage this product listing](https://www.g2.com/products/xperience/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Xperience 5.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €79.9 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (1,769) Value For Money 3.5 (2) Value For Money 4.6 (1,519) Customer Service 5.0 (2) Customer Service 4.7 (1,538) ## Xperience alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Xperience Overview ### What company size and specific industries is Xperience built for? Xperience is designed for businesses of any size that need omnichannel contact center capabilities, especially in banking, telecom, retail, and outsourcing BPO. Its broad fit makes it suitable for organizations across these sectors that want a contact center solution for customer communication and support. Features and Usability ### What are the key features of Xperience? Xperience offers monitoring plus call center and customer support features such as automatic call distribution, IVR, auto-dialer, predictive dialer, call logging, call recording, call scripting, queue management, alerts/escalation, real-time analytics, live chat, support ticket management, knowledge base management, and workflow management. Integrations ### Which third-party tools and platforms does Xperience integrate with? Xperience integrates with Redbox and LiveChat. Redbox supports call recording with digital signature, while LiveChat adds a communication channel for customer interactions. These integrations give Xperience coverage across recording and chat tools, covering the specific third-party platforms listed in the catalog and reviewer mentions. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Xperience offer? Xperience provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars provide group learning sessions, documentation offers written reference material, and videos give self-paced visual guidance. Getting Started and Support ### What customer support options does Xperience offer? Xperience offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. With no reviewer feedback about support available, no user sentiment can be stated about response speed, helpfulness, or common frustrations. The listed channels indicate multiple ways to reach help and find answers. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Xperience supports all three features that reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review agent performance, allowing teams to improve service quality and handle calls more efficiently. Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Campaign Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer Telephony Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Knowledge Base Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manual Dialer 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Agents choose who to call and when Xperience 25 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Support Ticket Management: Allow customers/users to submit support queries and service requests - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 3.5 (2) Free Trial Basic €79.90 Per Feature,Per Month Value for money 3.5 (2) 3.5 Based on 2 reviews ## Integrations [ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Juan David B. Project Manager Telecommunications ### "Altitude for the future" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 11, 2021 Pros Very complete solutios, have everything u can nedeed Cons Maybe can be expensive to some customers Switched from [wolkvox](https://www.capterra.com/p/193276/wolkvox/) Price, local support Alternatives considered [wolkvox](https://www.capterra.com/p/193276/wolkvox/) Reasons for choosing Xperience Commercial agreements Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jesus A. CEO Telecommunications ### "Amazing tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2016 We are working in outbound proyects. Easy and fast. No instalation requires, and the aplication doesnt need big hardware. Pros Great outbound system Cons Inbound campains need full version Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.