# Brushfire Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Brushfire the right Event Management solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/154387/Brushfire/reviews

---

Brushfire

4.7 (157)

[View alternatives](https://www.capterra.com/p/154387/Brushfire/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Brushfire

Ease of use

4.4

Customer Service

4.8

## Pros and Cons in Reviews

JB

Jordan B

Executive AssistantMusic, 2 - 10 employeesUsed the software for: Less than 6 months.

“The level of customization they offer allows us to build events exactly the way we need, and in my opinion their event pages stand out far above other platforms we’ve used.“

March 12, 2026

Kentall S

Sales And Marketing AssociateMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months.

“Sometimes we experience occasional glitches with the software.“

April 20, 2023

AD

April D

Event CoordinatorReligious Institutions, 201 - 500 employeesUsed the software for: 1-2 years.

“Many of our team has been able to be easily trained without taking a lot of time on all the major benefits of Brushfire like registration, mass emails, and problem solving.“

August 2, 2025

Will C

Online MinisterReligious Institutions, 51 - 200 employeesUsed the software for: Less than 6 months.

“We came to Brushfire from a free, online event website service that wasn't meeting all our needs. “

July 19, 2021

DR

Donna R

Advancement and Special Events DirectorOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months.

“The fees that are passed on to attendees are significantly less than other software so not only is my organization saving money, but so are my event attendees.“

July 17, 2025

FP

Fred P

Founder/Event CoordinatorEvents Services, Self-employedUsed the software for: Less than 6 months.

“Our last ticket platform went bankrupt robbing us of nearly $10,000. “

December 2, 2021

JB

Jordan B

Executive AssistantMusic, 2 - 10 employeesUsed the software for: Less than 6 months.

“The platform is simple to use, efficient, and makes running our events much easier. And whenever we’ve had a question or needed help, their team has always responded quickly and made sure we had exactly what we needed.“

March 12, 2026

MF

Mary Carl F

Director of Special AssignmentsEducation Management, 201 - 500 employeesUsed the software for: More than 2 years.

“We use the platform for more then it was intended so occasionally have to use things in a template that we do not like but nothing that can't be worked around.“

December 16, 2020

## Showing most helpful reviews

Showing 1-25 of 157 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alexander G.  
Head Photographer  
Photography  
Used the software for: Less than 6 months

### "Brushfire on fire"

March 18, 2026

4.0

Pros

If there was just one thing that I did like how easy it was to access my tickets. I did not have to struggle at all.

Cons

For the software Brushfire I did notice that it seemed low quality when it came to the graphics but this was a few years ago.

Review Source

DR

Donna R.  
Advancement and Special Events Director  
Online Media  
Used the software for: Less than 6 months

### "A Must Have for any Event Planner"

July 17, 2025

5.0

Brushfire's power is unmatched. The developers have thought of nearly everything. Anytime I asked a question, Support always directed me to the solution. The support is ready to help. No question is foolish. They know their way around the software and can easily direct you to a solution.

Pros

I love that Brushfire is so customizable. I was able to upload our logo, background image, and brand colors. This really increased the professional look of our event, which was my #1 goal in looking for a new event software. The fees that are passed on to attendees are significantly less than other software so not only is my organization saving money, but so are my event attendees.

Cons

I would have loved to have a designated space for FAQs with the ability to have them be visible or not. Well written FAQs can cut down on a lot of customer service questions.

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

The other product didn't offer enough versatility. We were hemmed in by it's limitations. It also didn't offer a way of making the entire process easier for our attendees and customization was awful.

Review Source

JB

Jordan B.  
Executive Assistant  
Music  
Used the software for: Less than 6 months

### "Brushfire | Light the Way"

March 12, 2026

5.0

Pros

Brushfire has been an incredible ticketing partner for us. The level of customization they offer allows us to build events exactly the way we need, and in my opinion their event pages stand out far above other platforms we’ve used. Everything is clean, professional, and easy for our attendees to navigate. On the management side, it’s just as strong. The platform is simple to use, efficient, and makes running our events much easier. And whenever we’ve had a question or needed help, their team has always responded quickly and made sure we had exactly what we needed. A special thank you to Johan. He has been a huge blessing to our team at Light the Way. His support and care have made a big difference for us!

Cons

No cons - any time we have an issues and they don't know what it is, a solution is always found or something is always changed to accomodate in some kind of way

Review Source

MS

Matt S.  
Lead Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Fine Product"

February 7, 2025

3.0

Overall, it felt like the cost savings were not worth the familiarity of an Eventbrite.

Pros

It was more affordable than other options.

Cons

The options were confusing when registering.

Review Source

EW

Elle W.  
Operations Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "We'll be back to use Brushfire again"

October 10, 2025

5.0

Overall, our experience has been extremely positive. Whatever questions I have are promptly answered, and I've never reached a point of absolute frustration with the team or platform. For a first-time user, that makes for a pretty great experience!

Pros

Brushfire's customer support is some of the best I've encountered anywhere. The team has answered every question I've had, and they held my hand through the event-building process. The fees are considerably lower than other options we vetted. I'll stick with Brushfire for future events, for sure.

Cons

It's not the most intuitive or attractive platform for first-time users on the backend. The final product, however, is very intuitive and attractive for our audience, which matters more. And the fact that their support team makes themselves available to help on the backend, even providing training and looking over things with you, makes this con feel small. And really, once you've gone through the process, things seem way easier to navigate.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Brushfire

Price and reviews about the excellence and availability of customer service.

Review Source

MS

Mark S.  
Executive Director  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Brushfire Goes the Extra Mile!"

December 18, 2024

5.0

Excellent! They understood that our success was their success and worked with us to make their platform work for us.

Pros

The company and staff were willing to work with us to meet our ticketing and technology needs (which were challenging). They were responsive to our requests for information & support. They went the extra mile and showed up at our site before we rolled out the ticketing platform. They continued to provide great support during the first season. We look forward to working with them next year.

Cons

We did not have any major issues with Brushfire during the time we worked with them.

Alternatives considered

[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)

Reason for choosing Brushfire

They were willing to work with me to find a way to open the gate with a QR reader and their support was very good.

Review Source

AD

April D.  
Event Coordinator  
Religious Institutions  
Used the software for: 1-2 years

### "All events through Brushfire"

August 2, 2025

5.0

Overall, Brushfire is great to work with and always responds quickly to any issues or inquiries i have ever submitted.

Pros

I use Brushfire for all of the events I host. It's very easy to use. Many of our team has been able to be easily trained without taking a lot of time on all the major benefits of Brushfire like registration, mass emails, and problem solving.

Cons

Occasionally, there will be a request from people to receive an invoice for their balance when they have a third party paying for them. It would be great to have an invoice option built in.

Review Source

JM

John M.  
Producer  
Performing Arts  
Used the software for: 1-2 years

### "I have enjoyed my experience with Brushfire ticket agency for the past 3+ years!"

October 20, 2025

4.0

I never give a 5 out of 5 to any organizarion as I don't think any group is perfect. There is always room for improvement. But 4.5 is a good number from me toward your team and the site itself.

Pros

The customer service is what I like most about Brushfire. Other tkts site (and I have used three others) don't have great track records when it comes to customer service for my clients or for myself as a producer. \[sensitive content hidden\] for one is wonderful to work with on my sales. I have had others at Brushfire help me too but \[sensitive content hidden\] stands out.

Cons

As an older technically challenged person I wish there was a way to "dumb it down" and simplify a bit. I only do a few shows a year so it's hard for me to remember the process. Hence needing to talk to \[sensitive content hidden\]!

Review Source

MD

Miriam D.  
ADMINISTRATIVE ASSISTANT  
Sports  
Used the software for: 1-2 years

### "Azle Athletics "

December 19, 2024

5.0

Our experience has been good. Ticket links are always returned to us in a timely manner and the support we receive is great.

Pros

I like that anytime we have any questions or issues, our representatives ALWAYS help us immediately. Their customer service is top notch.

Cons

The convenient fees while processing credit cards are the only complaints we get.

Review Source

EP

Eric P.  
Athletic Director  
Education Management  
Used the software for: 1-2 years

### "Brushfire is the ticketing platform to use."

December 19, 2024

5.0

You get one-on-one customer service. When problems arise, they are addressed super fast to find that solution. They are just a phone call away.

Pros

The customer service is top tier. They always return phone calls and are proactive with our requests.

Cons

Our relationship with them has been outstanding. They have done everything we have asked of them.

Review Source

RD

Russell D.  
Asssistant Athletic Director  
Sports  
Used the software for: 6-12 months

### "Brushfire - Athletic Ticketing Made Easy"

December 19, 2024

5.0

Brushfire seems to be on call 24/7. We submit our ticketing needs for our events by sport and they quickly create the needed schedule tickets. If a game changes or is added late, Brushfire responds quickly and makes the needed adjustments.

Pros

The platform is very easy to use and navigate. The customer service Brushfire provides is 2nd to none. If an issue pops up or a change needs to be made, they willingly complete the needed task.

Cons

It is hard to say. I have only had positive experiences with Brushfire.

Review Source

JW

Jordan W.  
Volunteer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Brushfire is a perfect fit for our organization and event"

October 6, 2022

5.0

Brushfire has been great and a perfect fit for us and our event. \[SENSITIVE CONTENT\] has been the best account rep and is always willing and available to help out. Even when we are in a bit of panic, he is there right away to fix our issues. The issues mostly stem from us being a volunteer organization that puts on one event per year.

Pros

We love how user friendly it is. It can be shown to someone in minutes. For a volunteer organization that relies on our event for major fundraising, Brushfire is perfect for us.

Cons

I cannot think of many right now. Brushfire has a great product for what we do.

Review Source

Response from Brushfire Technology

October 3, 2023

Jordan, we love to hear that Brushfire has been the perfect fit! Thank you so much for taking the time to share your thoughts!

RB

Robert B.  
Chief Information Officer  
Information Technology and Services  
Used the software for: 1-2 years

### "Brushfire: A perfect solution to Hillsong's small to large scale event's ticketing and registrations"

May 26, 2017

5.0

Pros

I have been responsible for our large event's ticketing and registrations for a number of years as well as the technology and information areas for Hillsong Church. Two years ago, after meeting with the world's best ticketing platforms and providers and coming to the realisation that they could not support our specific requirements as a church requiring complexity and depth in our registrations, we decided to build our own software. However, we understood the gravity of the decision to develop such a system and weren't excited about the journey ahead. I was introduced to Brushfire Technology and their ticketing and registration platform. After a very short time and no upfront costs, Brushfire's solution had proven itself as the perfect solution for our needs, with their unique understanding of industry standards around software development and the nature of the church, we had found our answer. This allowed our conferences and events to move forward and our technology department concentrates on other issues. Brushfire as a team now operates as an extension of our own events and technology departments, though their flexibility and commitment to excellence in customer service it's difficult to remember that they are a supplier and not part of our family. I cannot recommend them highly enough.

Cons

..............................................................................................................

Review Source

MCF

Mary Carl F.  
Director of Special Assignments  
Education Management  
Used the software for: 2+ years

### "Love Brushfire"

December 16, 2020

5.0

Being a school we host many events during the year like homecoming, parent events, club activities, fund raisers, conferences, training events etc. The Brushfire team has gone over and above to make their platform work for our many varying needs and events. They are professional, prompt, and their work product is excellent.

Pros

The flexibility of the program as we use it for more then I'm sure it was intended. We use it for all our events, product sells, sign ups etc.

Cons

We use the platform for more then it was intended so occasionally have to use things in a template that we do not like but nothing that can't be worked around.

Reason for choosing Brushfire

We have been with Brushfire since the very beginning of Brushfire :)

Review Source

Response from Brushfire Technology

January 11, 2021

Thank you for the kind words and being a loyal customer!

AW

Audrey W.  
Community Support  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Brushfire is a great asset to our company"

September 8, 2021

4.0

overall a great experience

Pros

Brushier is easy to use, and great customer support.

Cons

at this time brushfire is well equip to deal with all our needs.

Review Source

VR

Verified Reviewer  
Accounts Receivable Manager  
Higher Education  
Used the software for: 2+ years

### "We use this for payments of special event tickets and ongoing donations & student deposits"

February 13, 2018

5.0

Flexible registrations and ease of reports. Ease of refunds.

Pros

Very versatile - ticket registrations, payments, easy to refund, downloads into excel. Love the ease of reporting & use.

Cons

Only one email can be set up to receive the alerts & immediate payments for each event. This isn't a big concern for myself but we have so many different departments using the software it is more complex for us because there are so many users. Love it though. Anyone can log in and find their own reports so this isn't a major con.

Review Source

KN

Kristin N.  
Special Event Coordinator  
Religious Institutions  
Used the software for: 2+ years

### "Excellent product!"

February 22, 2023

5.0

I have used Brushfire since 2021 and have never had an issue with the product. From set up to execution and even customer interface, Brushfire is an excellent value when it comes to event management software!

Pros

Brushfire's team of customer service representatives are so helpful and responsive. They help my team with ticketing and event registration. They have even helped with virtual attendance!

Cons

I would like more reporting options and to be able to pull certain groups with "if/thens" to email and contact for promo.

Review Source

Response from Brushfire Technology

October 3, 2023

Kristin, we're so pleased that our customer support team was able to help! Thank you so much for the feedback regarding reporting. We'll definitely take a look at this, as we're continually innovating.

JK

Jonathan K.  
Admin Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "I absolutely love Brushfire. The system is super easy to use and understand. "

May 16, 2017

5.0

I have benefitted by reducing the time it takes for me to accomplish my tasks and updating registration information. I also save so much time with the reporting system.

Pros

I love the flexibility and all the options for setting up attendee registrations and event data. It makes things so easy.

Cons

The promo code system is a little bit constraining. I would like to be able to set a number to limit code uses. currently the date option to limit codes is good for most situations but this would be the main thing I would like fixed.

Review Source

HE

Hannah E.  
Associate Director  
Events Services  
Used the software for: 2+ years

### "We love Brushfire. They feel like family."

May 24, 2017

5.0

Pros

Customer service and adaptability are my favorite things about this software. Thank you for all you do to customize it.

Cons

Pulling reports feels confusing and hard. We had a hard time figuring out how many tickets were meal tickets versus tickets. Also, when I need data it's just hard to know which report presents it best. However, I'm not sure there is a better way. I just think it's sort of the way of the data reporting world.

Review Source

VS

Valerie S.  
Accounting Support/Purchasing  
Higher Education  
Used the software for: 2+ years

### "Brushfire has all of the qualities of a great software!"

May 16, 2017

5.0

Offering more options to our customers with making online purchases. Also the ease of reporting for accounting purposes is excellent.

Pros

Great reports for our staff to give updates and great accounting reports! Customer Service has a fast response time! Brushfire is easy to use and to make changes.

Cons

Some visual designs for our customers are a little cumbersome - maybe less "clean" and simple than we would like, but overall very functional.

Review Source

SP

Steve P.  
IT Manager  
Religious Institutions  
Used the software for: 2+ years

### "Feature Rich and Powerful"

December 17, 2019

5.0

Our online event registrations and ticket sales have greatly increased since using Brushfire. The "customers" tell us how easy it is to use.

Pros

This system presents a beautiful UI for people registering/purchasing tickets. Free events are free to use. We only pay if we are charging for an event. The features are extremely rich. Easily upsell related merchandise or other events. Customer service is 5 star. Don't have time to set up an event or have an event with advanced needs? No problem. Send the information to customer service, and they will set up the event for you. It has an robust API that integrates well with our Church Management System.

Cons

Because it is so robust and powerful, setting up an event is not the easiest task. This is where the 5 star customer service makes up for it. They will set up any event for you.

Review Source

Response from Brushfire Technology

December 18, 2019

Thank you, Steve! Stay tuned for a new setup process coming next quarter!

KG

Karina G.  
LPC  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great For Event Registrations!"

September 18, 2019

5.0

Pros

I like that different unrelated events are all accessible on one site. If I register for a training with my job, a church event, and concert, all unrelated events, they all show up in one spot so that I can keep up with dates, registration, tickets, etc. I like when events offer Brushfire as a way to register. It makes it simple!

Cons

I do not have any dislikes for Brushfire. It has worked very well for me thus far.

Review Source

Response from Brushfire Technology

September 19, 2019

Thank you for the review! As Karina said, we can handle all types of events.

KM

Kim M.  
Women's Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Brushfire has made all my event management needs extremely simple!"

May 22, 2017

5.0

Increased ticket sales and excellent event management capabilities.

Pros

The Brushfire support team is extremely helpful and quick to respond. It has also helped increase ticket sales and is very easy to use. Very reasonably priced for the services offered.

Review Source

TC

Theresa C.  
Communications Director  
Religious Institutions  
Used the software for: 6-12 months

### "Excellent customer service"

March 29, 2021

4.0

I like the product and have had little trouble navigating the system. However, I am most impressed with the customer service. They are always quick to respond and solve problems. I have not had an instance where I felt our needs were not important.

Pros

The ease of duplicating events and setting up report subscriptions.

Cons

I wish the report subscriptions would duplicate with the event.

Review Source

DS

Debi S.  
Admin Ass't - Music  
Religious Institutions  
Used the software for: 2+ years

### "Best people to work with; simple to learn program"

May 16, 2017

5.0

We are able to encourage our congregation to purchase online which helps alleviate the crowd situation.

Pros

Very easy to learn and I'm NOT a computer person. I learn as I go! Every time we use it there are upgrades that improve the process but it is still a simple process to learn and pass on to other users. I love being able to find customer/purchase info. Many ministries use Brushfire on our campus and seem very happy with it.

Cons

Sometimes the process seems slow because of the many pages. We typically have a crowd of people to serve at one time so it would be great if it wasn't such a long process.

Review Source

Similar Products

Featured