--- title: "Brushfire Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Brushfire the right Event Management solution for you? Explore 159 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154387/Brushfire/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Brushfire 4.7 (159) [View alternatives](https://www.capterra.com/p/154387/Brushfire/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Brushfire Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews JB Jordan B Executive AssistantMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “The level of customization they offer allows us to build events exactly the way we need, and in my opinion their event pages stand out far above other platforms we’ve used.“ March 12, 2026 Kentall S Sales And Marketing AssociateMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months. “Sometimes we experience occasional glitches with the software.“ April 20, 2023 PN Patricia N PresidentReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “We were able to create a registration process that was user friendly for our attendees and captured all the information we needed.“ August 7, 2026 FP Fred P Founder/Event CoordinatorEvents Services, Self-employedUsed the software for: Less than 6 months. “Our last ticket platform went bankrupt robbing us of nearly $10,000. “ December 2, 2021 PN Patricia N PresidentReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “We were also able to get support and answers to our questions from Brushfire when needed, which was helpful as we built our familiarity with the platform.“ August 7, 2026 MF Mary Carl F Director of Special AssignmentsEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “We use the platform for more then it was intended so occasionally have to use things in a template that we do not like but nothing that can't be worked around.“ December 16, 2020 AD April D Event CoordinatorReligious Institutions, 201 - 500 employeesUsed the software for: 1-2 years. “Many of our team has been able to be easily trained without taking a lot of time on all the major benefits of Brushfire like registration, mass emails, and problem solving.“ August 2, 2025 Will C Online MinisterReligious Institutions, 51 - 200 employeesUsed the software for: Less than 6 months. “We came to Brushfire from a free, online event website service that wasn't meeting all our needs. “ July 19, 2021 ## Showing most helpful reviews Showing 1-25 of 159 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony P. Director of Operations Used the software for: 3-5 years ### "Positive experience with Brushfire" September 24, 2026 5.0 What has truly made our experience with Brushfire stand out is the exceptional customer service. \[sensitive content hidden\], in particular, has been absolutely wonderful to work with. He is consistently responsive, patient, knowledgeable, and incredibly helpful. Anytime I have had a question or needed assistance, \[sensitive content hidden\] has gone above and beyond to make sure I had the support I needed and understood exactly what to do. In a world where great customer service can sometimes be hard to find, \[sensitive content hidden\] is a tremendous asset to Brushfire. He has made me feel genuinely supported as a customer, and that level of personal care has made a lasting impression on me. Brushfire offers an excellent platform, but having someone like \[sensitive content hidden\] behind it takes the experience to an entirely different level. He is a huge part of the reason I would so confidently recommend Brushfire to others". Pros The Brushfire platform itself is incredibly user-friendly and offers so many built-in features that make the entire event experience smoother, more professional, and easier to manage for both organizers and attendees. Cons Honestly, there really isn’t anything we can point to that we dislike about Brushfire. Our experience has been incredibly positive from the very beginning. We genuinely enjoy using the platform and have found it to be user-friendly, reliable, and extremely helpful in managing our events. At this point, we have not encountered any significant issues or concerns—and that is a big part of why we feel so confident giving Brushfire a 10/10! Review Source R Reviewer President Used the software for: Less than 1 year ### "Worthy Event Managememt Platform" August 10, 2026 5.0 Definitely meets my needs at a cost that is reasonable. Our team was able to use Brushfire from multiple locations. We were also able to get support and answers to our questions from Brushfire when needed, which was helpful as we built our familiarity with the platform. Pros We are an organization that serves the whole family at our event. We were able to create a registration process that was user friendly for our attendees and captured all the information we needed. Cons It took a while to build, but well worth the time. Multiple fields means you have to scroll several times to make changes. Can't duplicate attendee fields. Review Source R Reviewer Head Photographer Used the software for: Less than 1 year ### "Brushfire on fire" March 18, 2026 4.0 Pros If there was just one thing that I did like how easy it was to access my tickets. I did not have to struggle at all. Cons For the software Brushfire I did notice that it seemed low quality when it came to the graphics but this was a few years ago. Review Source R Reviewer Executive Assistant Used the software for: Less than 1 year ### "Brushfire | Light the Way" March 13, 2026 5.0 Pros Brushfire has been an incredible ticketing partner for us. The level of customization they offer allows us to build events exactly the way we need, and in my opinion their event pages stand out far above other platforms we’ve used. Everything is clean, professional, and easy for our attendees to navigate. On the management side, it’s just as strong. The platform is simple to use, efficient, and makes running our events much easier. And whenever we’ve had a question or needed help, their team has always responded quickly and made sure we had exactly what we needed. A special thank you to Johan. He has been a huge blessing to our team at Light the Way. His support and care have made a big difference for us! Cons No cons - any time we have an issues and they don't know what it is, a solution is always found or something is always changed to accomodate in some kind of way Review Source Donna R. Advancement and Special Events Director Used the software for: Less than 1 year ### "A Must Have for any Event Planner" August 19, 2025 5.0 Brushfire's power is unmatched. The developers have thought of nearly everything. Anytime I asked a question, Support always directed me to the solution. The support is ready to help. No question is foolish. They know their way around the software and can easily direct you to a solution. Pros I love that Brushfire is so customizable. I was able to upload our logo, background image, and brand colors. This really increased the professional look of our event, which was my #1 goal in looking for a new event software. The fees that are passed on to attendees are significantly less than other software so not only is my organization saving money, but so are my event attendees. Cons I would have loved to have a designated space for FAQs with the ability to have them be visible or not. Well written FAQs can cut down on a lot of customer service questions. Review Source R Reviewer Lead Pastor Used the software for: Less than 1 year ### "Fine Product" February 11, 2025 3.0 Overall, it felt like the cost savings were not worth the familiarity of an Eventbrite. Pros It was more affordable than other options. Cons The options were confusing when registering. Review Source Elle W. Operations Coordinator Used the software for: Less than 1 year ### "We'll be back to use Brushfire again" October 13, 2025 5.0 Overall, our experience has been extremely positive. Whatever questions I have are promptly answered, and I've never reached a point of absolute frustration with the team or platform. For a first-time user, that makes for a pretty great experience! Pros Brushfire's customer support is some of the best I've encountered anywhere. The team has answered every question I've had, and they held my hand through the event-building process. The fees are considerably lower than other options we vetted. I'll stick with Brushfire for future events, for sure. Cons It's not the most intuitive or attractive platform for first-time users on the backend. The final product, however, is very intuitive and attractive for our audience, which matters more. And the fact that their support team makes themselves available to help on the backend, even providing training and looking over things with you, makes this con feel small. And really, once you've gone through the process, things seem way easier to navigate. Review Source R Reviewer Director of Alumni Engagement Used the software for: Less than 1 year ### "So robust, yet so easy to use!" September 3, 2021 5.0 Amazing! We'll be using them again and again - and recommending them to others! Pros Ease of setting up new events, repeat events, and then sharing information with team members and collaborators - whether through users or automatic reports. In addition, the Support team is incredible, from simple changes to elaborate custom needs, they have been so helpful all along the way. The ability to hide/show what we need to for different attendee types is amazing. Also, love the integration between the in-person event registration and the online livestream event portal. Cons There are areas that are fairly locked in due trying to accomodate as many people as possible - for example, it'd be nice to be able to design our own e-ticket (rather than work through them). We've gotten it setup for our multi-day Homecoming event, but it's a little clunky. It is much better at single events/tickets, rather than multiple days with lots of varied events. Review Source R Reviewer Event Coordinator Used the software for: 1-3 years ### "All events through Brushfire" August 4, 2025 5.0 Overall, Brushfire is great to work with and always responds quickly to any issues or inquiries i have ever submitted. Pros I use Brushfire for all of the events I host. It's very easy to use. Many of our team has been able to be easily trained without taking a lot of time on all the major benefits of Brushfire like registration, mass emails, and problem solving. Cons Occasionally, there will be a request from people to receive an invoice for their balance when they have a third party paying for them. It would be great to have an invoice option built in. Review Source JM John M. Producer Used the software for: 1-3 years ### "I have enjoyed my experience with Brushfire ticket agency for the past 3+ years!" October 24, 2025 4.0 I never give a 5 out of 5 to any organizarion as I don't think any group is perfect. There is always room for improvement. But 4.5 is a good number from me toward your team and the site itself. Pros The customer service is what I like most about Brushfire. Other tkts site (and I have used three others) don't have great track records when it comes to customer service for my clients or for myself as a producer. \[sensitive content hidden\] for one is wonderful to work with on my sales. I have had others at Brushfire help me too but \[sensitive content hidden\] stands out. Cons As an older technically challenged person I wish there was a way to "dumb it down" and simplify a bit. I only do a few shows a year so it's hard for me to remember the process. Hence needing to talk to \[sensitive content hidden\]! Review Source R Reviewer Owner Used the software for: 3-5 years ### "Excellent option for any serious event host" July 17, 2025 5.0 Pros Excellent, flexible event management tool covering everything from selling a ranged of ticket types to management on the day with check-in functionality Cons In the past development has been slow to roll out features, the design of the website could be better as well Review Source Russell D. Asssistant Athletic Director Used the software for: Less than 1 year ### "Brushfire - Athletic Ticketing Made Easy" December 24, 2024 5.0 Brushfire seems to be on call 24/7. We submit our ticketing needs for our events by sport and they quickly create the needed schedule tickets. If a game changes or is added late, Brushfire responds quickly and makes the needed adjustments. Pros The platform is very easy to use and navigate. The customer service Brushfire provides is 2nd to none. If an issue pops up or a change needs to be made, they willingly complete the needed task. Cons It is hard to say. I have only had positive experiences with Brushfire. Review Source R Reviewer Women's Director Used the software for: 3-5 years ### "Growing with our Organization" July 24, 2023 5.0 I have enjoyed working with Brushfire and having one customer service agent available to us (\[sensitive content hidden\] ) who knows our needs from working with us for several years. Pros I like that Brushfire continues to grow and desires to meet the needs that we have. Cons I think Customizable Reports need to add an AN/OR filter choice. Review Source R Reviewer Conference Manager Used the software for: 3-5 years ### "Fantastic product, even better customer service " November 4, 2022 5.0 I have loved using Brushfire for the last 4 years. I have used many event systems and this is by far superior to many on the market. Pros Brushfire is great to use, the team have been so supportive the whole way, with training and support. Despite the time difference we have never waited for more than a few hours for assistance. They have trained several of our staff and volunteers and continued to support us throughout the pandemic when events where minimal. Cons In all honestly, nothing really springs to mind. Review Source VR Verified Reviewer Intern Used the software for: Less than 1 year ### "Brushfire: Making Registration Less of a Firestorm" November 13, 2019 5.0 We used Brushfire once, but it was exactly what we needed. The team is very supportive and gives you exactly what you ask for, provided you can give them the information they need. Highly recommended. Pros Brushfire is a program that allows you to organize an event that requires registration, ticketing, and seating. It's built specifically for religious organizations and ministrations, and we used it to set up a small benefit concert for our church. We merely had to plug in all the necessary info, such as event date, pricing, and seating, and from there the Brushfire team did most of the work. The pricing is fair, and there are only two price models, so it's simple enough. It's exactly what it sounds like, and it's great. Cons The Brushfire team builds the registration site for you, which I appreciated very much, but I do wish we could have had greater involvement in how to actual registration site looked. Review Source R Reviewer Communications Director Used the software for: 1-3 years ### "Working with Brushfire has been a great experience! I love the product and the team behind it." May 16, 2017 5.0 Better registration experience for our customers and organization for our team! Pros I love the reporting module! It is very user-friendly compared to some other reporting software that I have used. I also appreciate the ability to customize event set up for the needs of our organization. I think we do some wild things sometimes that Brushfire handles well and I have even had cases where the team changed the software to function better for our needs. Brushfire has LOTS features and helpful tools! Sometimes I feel as though we have just scratched the surface. Cons The many features Brushfire offers came with quite a learning curve for me (BUT, BF team is always quick to help me out!). It took me about 6 months to feel like a savvy admin. That being said though, I feel as though our organization does some intense things with ticketing that may add an element of complexity. :) Review Source Laura B. Associate Director of First Impressions and Women's Ministry Used the software for: Less than 1 year ### "Saved us where other software lacked" November 18, 2021 5.0 Pros My department went to this software when we found our new software lacking in the area of ticket registration. I have been very pleased with Brushfire as it has saved us in this area and surprised us! The options for the different ways to interpret the data have become very useful. Being able to take that data, extract it, and analyze it has helped us better understand our advertising campaigns, purchasing history, seat breakdown. The ability to create the details we want included (yes/no questions) and shift things around when changes happen, has been extremely helpful in collecting what we need to collect and fix human errors. All in all, a VERY good software. Cons The many data points and ways to interpret the data can be a bit overwhelming. While this is awesome, the sheer magnitude of the different options can come off as a big bite to chew (all this to say, it is learnable and the data interpretations are extremely helpful when following trends, gathering numbers, etc.). Review Source VR Verified Reviewer Admin Assistant Used the software for: Less than 1 year ### "Easy Implementation " December 18, 2019 5.0 The biggest reason we are using Brushfire is to help our event run more smoothly with less of our time spent on logistics. Since everything integrates so well, we are excited to be able to spend more time preparing for the event itself rather than ticketing, housing, etc. Pros Customer Service is top notch! They have been so helpful answering questions and helping us customize to our needs. We started with a free event to test it out and they quickly got everything setup and checked to make sure it was how we needed. I wasn’t expecting such great service for our free event. Cons It was a little bit clunky at first trying to navigate where everything is on the backend. There is a TON of features but it takes a bit of time to get up to speed where everything is and how to make it do what you want. There is also a cost aspect that was a little higher than what we had been using before but they give options on how you can cover this cost. Review Source Starla M. Administrative Specialist Used the software for: Less than 1 year ### "Brushfire is THE answer to your ticket management needs." December 19, 2019 5.0 The customer service is absolutely amazing. When emailing questions, response time is almost immediate and if you need to chat in person, that is an easy process as well. Pros Ease of use, exceptional support, and quick response time. Cons For choosing seats at banquet-style round tables, we were not able to use Brushfire because you could not choose a seat AT the table. You had to go to a different screen and choose a seat--with all the seats in a row. We would LOVE to see this feature added so that we can use Brushfire for all our needs. Review Source R Reviewer Coordinator Used the software for: 3-5 years ### "Highly Recommend! " March 2, 2023 5.0 Pros The support team at Brushfire is the best I've worked with. They are very responsive, helpful, and friendly. Having worked with other event platforms this makes a huge difference. Cons The custom forms and reports are super helpful, but it does take a bit of learning to figure out how to set them up to do what you need. Review Source R Reviewer Conference Registrations Manager Used the software for: 1-3 years ### "Next level features and service!" September 19, 2017 5.0 Pros Brushfire took what was many complex processes for our team and were able to simplify them into an admin/user-friendly and flexible setup. We are able to adjust and manipulate events and data as required and the web-based nature of this software makes it accessible anywhere (including your phone!). The Brushfire team are outstanding in their commitment to our organisation winning and moving forward at every stage of the process and provide continual support especially when implementing new features or developing function areas. Review Source R Reviewer Youth Pastor Used the software for: Less than 1 year ### "Easy Event Registration" May 1, 2020 5.0 We use Brushfire for all of our camps, retreats, and other events with costs associated. Pros Brushfire makes it extremely easy for people to register for events as well as manage those registrations and communicate with registrants. Cons Setting up registrations is deep and can be complicated with a pretty steep learning curve. However, there is excellent customer support that can help users through the process. Review Source Jamie B. PROJECT COORDINATOR Used the software for: 3-5 years ### "BRUSHFIRE I'm a Blaze" October 5, 2018 5.0 Pros such a great platform and easy to use. love this software I've booked many events using it from church conferences to seminars Cons when i have used it, as much as i love it, i haven't been able to re-direct to the "host" main website by clicking the logo. ex. registering for a conference and then wanting to go to the host organizations main website i have to open a new tab. Review Source BM Bobbie M. Business Developement Used the software for: 3-5 years ### "Great! " May 22, 2017 4.0 Pros Ease of user usage! Getting events set up has also been great. We enjoy that there are several customizable options. Cons Security rights are not specific enough. We would like select which users have specific financial rights. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Friendly. Allowed customization and always willing to work with us on new ideas or features. " May 16, 2017 5.0 Pros Customization. Easy to get a hold of for problems. Love the staff. Great for multiple types of events. Cons The aesthetics. I wish it was cleaner and maybe more modern feeling. Sometimes feels a little outdated. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.