Who Uses This Software?

Automotive dealer group enterprises, franchised dealership retailers, independent dealership retailers, and OEMs.


Average Ratings

36 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • ELEAD1ONE
  • www.elead-crm.com
  • Founded 1985
  • United States

About ELEAD1ONE

ELEAD1ONE helps Auto Retailers bridge the gap between sales, service, and marketing operations. The companys automotive CRM, Contact Center, and Service Drive technologies are the foundations of its all-encompassing suite of retail solutions empowering dealers to operate more profitably through strategic business advantage.


ELEAD1ONE Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

ELEAD1ONE Reviews Recently Reviewed!

Great Product and Team

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We're currently getting an account setup with these guys and I have to say it blows our current CRM away. Awesome features!

Cons: Cost is a little higher due to them being family owned and operated but I dont see that as a bad thing.

Vendor Response

by ELEAD1ONE on November 20, 2017

Hi, Ben! Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Very frustrating. Product has a lot of features, but design is awkward.

Oct 10, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Cons: Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer.

Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed.

All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action.

Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email.

No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used.

When composing an email, if you close the box you're in, you lose everything. No warning to save.

HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure.

No way to sort a search results list by rep, customer, date or vehicle.

No audible notification for new leads.

No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually.

Merge codes are unreliable - tech support was no help after 4 calls.

Overall: Offers some coordination of sales consultant and management. Tracks sales.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

I feel it is very user friendly

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: being able to see customer info with ease. I like that I am able to see their service relationship history as well as their sales relationship history.

Cons: more error on our part, there are many duplicate entries. I wish it would alert our sales team that they are putting in duplicate info, so that they can choose to merge or abort entering all together.

Overall: I am able to see the activity of the showroom floor, as well as the activity of the sales staff. It makes it really simple to followup with our customers.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Great work tool

Aug 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate, create reports and search for customers, equity and previous purchases. The desk log functionality is fantastic and I really like it.

Cons: Ebroshure pictures on new vehicles are showing as New Arrivals. They need to remove the new arrival pictures.

Overall: Makes my daily work day very easy.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Easy to use as an administrator as well as training a user

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to administer as well as easy to train the most novice user to use successfully. Everything that you need when working a customer is right where you expect it to be. I also like that we have been able to customize so much to fit our company's needs and selling style.

Cons: While customizing it can be a little bit glitchy while getting the custom settings just the way we want them. But it has all worked out in the end to be what I was looking for.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

you will not find a more complete CRM tool, it does everything... from start to finish...

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is not enough room in this block to list all the benefits of using the elead1 crm. from working leads to the showroom follow up, every dealership can create a custom workflow for every kind of follow up, there is no better CRM tool on the market

Cons: sometimes it takes too long to get some issues resolved.. usually when it requires a software change request. getting forms implemented also takes too long..

Overall: I know what and when my sales teams are doing during their day to day work to desking the deals.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Simple to use, but very dated interface

May 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to perform searches, look up information, and more. My personal favorite part of when I used it was the ability to fill in a credit application for a customer in their profile as well as the integration with our website.

Cons: It was ugly. Very, very ugly. Also, from what I remember the email system was a bit clunky and emails were sent from a generic email address (hopefully this has been changed in the time since I've used it!)

Vendor Response

by ELEAD1ONE on November 20, 2017

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

Very easy to work with

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good CRM easy functions, buttons closed out. Great reporting floor, internet and service information.

Cons: Better Phone Report, pattern the phone report just like to internet report. Want the same information.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

It's an excellent CRM!

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to schedule future contacts for my customers. It's valuable to keep my clients in the know about their vehicle and their possible future business

Cons: It can be a bit buggy at times, however it seems to be fixed quickly. The team is easy to work with.

Overall: Customer relations.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Amazing product and support.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Comprehensive and robust solutions. The desking tool is superior to other CRMs I have used. The ILM is extremely flexible and customizable to our sales processes.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Great customer service!

May 11, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support has been great! He's answered every question promptly and I'd highly recommend his service to anyone

Cons: Just wish the "it's on us we apologize" screen that sometimes comes up the blue screen wouldn't exist. And I wish my guys knew as much as I do on how to use it.

Overall: Ease of monitoring my guys workflow

Vendor Response

by ELEAD1ONE on November 20, 2017

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

Great experience with the software and the employees at Elead

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy the CRM is to use for both sales and service. The customer experience is great and they always go out of their way to help us.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Easy to use

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The status triggering the work flows. Greatly helps in determining where the customer is in the process.

Cons: Inaccuracy of reports. Two different sets of the same numbers on different reports. Also cannot compare year to year numbers.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Elead1one Ease of Use

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and support

Cons: None

Overall: We use Eleads on a daily basis to grow our business. From Sales to service it makes a difference. Support is great

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Overall an Awesome Product with a lot of Capabilities

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have worked with many different types of software and multiple Automotive CRM platforms. In my opinion they all pretty much do the same thing, however I will say that ELEAD1ONE is trying to take it to another level by providing solutions for all aspects of the Automotive Industry. The only thing I would say they should improve would be the "Visual Aspect" of the platform and make it look more modern.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Must have CRM

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly. and should be a no brainer to use. Support team and trainers are awesome

Overall: Every one at eleads has been a huge asset to our partnership with them for our stores. Randel, Tamsen, Sean and Tera have been outstanding in working with us to resolve issues and to introduce new ways of doing things. If you haven't looked into the CRM it is definitely something you should consider.

Vendor Response

by ELEAD1ONE on November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

Absolutely love eLead!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for new to seasoned salespeople and managers.

Cons: N/A

Overall: We use eLead at both dealerships I work at. The ease of use is perfect for the sales team, even those new to the product, while the reporting and accountability it provides is perfect for the managers.

Customer support is always quick to respond, especially my stores rep. I can call him basically 24/7 and he handles whatever I need with speed and professionalism 100% of the time. He answers any questions I have, makes suggestions and just gets it done.

As a company they are up to date with technology and willing to listen to ideas that you may have to make the product work even better.

Overall 5 stars!

Vendor Response

by ELEAD1ONE on February 07, 2017

Hi Christine, Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! We are passing this information to our product and leadership teams, as well. Thanks again and as always, please call us if there is anything we can do to support you! ELEAD1ONE

Elead review

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has almost everything we need. I like the reports, the desklog, the workflows, etc.. Too many good things to list.

Cons: I wish there was a tool that allowed the dealer to create their own reports. When new models come out they would be accessible faster as generic vehicles so we can work deals on them. I wish there was an audible sound when a new lead came in.

Overall: ELEAD1ONE has been a great CRM tool that has allowed for the customer follow up that we have needed for sales and service. I have worked with several Performance Managers over the years and JD Demott has made a HUGE difference for us. The support that we get is what keeps us using this CRM. I make use of all the features possible and if it doesn't have something I will ask for it. JD pushes my ideas to programming if it's something that can possibly be changed. It is a great working relationship between the dealer and the CRM company. They have helped us through 2 buy/sells so far and their implementation team is also very helpful. The Implementation team lets you know everything you need and helps you stay organized. Thanks for making our Auto Group such a success! Keep up the great work!

Vendor Response

by ELEAD1ONE on February 08, 2017

Hi, Angela. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

A great system, if we can only get it to work with our DMS

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, intuitive design

Cons: DMS integration which is not entirely on the fault of Elead

Overall: For our BDC and Internet sales the system is so much better than what we had before and of great use. The area's we've had issues is with our DMS integration and inventory management that I'm still hopeful will get rectified.

I have worked with some great people within the company, maybe these people keep up their hard work and dedication.

Recommendations to other buyers: I would really like to see the texting get integrated with ZipWhip and waiting for them to integrate a video solution as well that I think could be provided by FlickFusion.

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi John. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product and sales teams, as well. Thanks again and as always, please call us if there is anything we can do to support you.

Optimum efficiency

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Would like more concise reports

Overall: E leads help us provide the maximum customer service possible and to leverage the BDC's ability to create and maintain dealer to client relationships.

Recommendations to other buyers: Try it out!

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Steven. Thank you for taking the time to share your feedback with our team. We're always working on enhancements to our reporting offering - so stay tuned. If there is anything we can do to support you or help your BDC build stronger relationships, please let us know!

great system

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its easy to find things

Cons: email blast should be sent by thedealerships

Overall: Ive used eleads for some time now. Its easy and quick to get around. just an great program. Our rep is one of the greatest employees you have, she is always helpful and knows what she is doing. The only thing I would ask is that you eleads let us have the access back to send email blast. other than that eleads is one of the best programs I have ever used. everyone there knows what they are doing, and everyone is always friendly and willing to help.

Recommendations to other buyers: none its great

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Stacey. Thank you for taking the time to share your feedback and kind words with us. We'll share your notes about email with our product team. If there is anything we can do to help support you, please let us know.

Great CRM Tool

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great piece of software, offers more functionality than other CRMs at the same cost.

Cons: There are occasional hiccups, but besides that, this is a pretty solid system.

Overall: This CRM has proven itself to offer the same functionality as other higher cost alternatives. Although there are hiccups from time to time, they are quickly fixed.

Vendor Response

by ELEAD1ONE on February 03, 2017

Thanks for taking time to share your feedback with us, Andrew. We appreciate the chance to work with you!

Elead Rocks

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly

Cons: Can be better at recognizing duplicate leads

Overall: As a long time e-lead user it became very comfortable to navigate. The crm changes with the times.
I plan to use Elead for many years as long as I am in the Car biz

Recommendations to other buyers: make it more accurate with solds and showns and duplicate leads

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Paul. Thanks for taking time to share your experience with ELEAD1ONE. We especially appreciate your kind words about the CRM - we work hard to evolve with our customers. We'll share your note about leads with a product team. Please let us know know if there is anything we can do to support you.

Work in Progress

Jan 31, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For me, it is pretty simple to use......

Cons: Hard to say as I was not the one who originally set up the workflows......I am always having to fix something once it happens.

Overall: Although I am not privy to the actual cost for this service, I can only provide the info of what we experience and what we deal with. Although nothing is perfect, everything has areas for improvement.
At times, I feel that there are gremlins in the system as the workflow and some settings seem to change all by itself when assigning the appropriate personnel or task. When it does not assign it right, customer service is always ready to look at the issue and figure out what went wrong.

I believe it would be beneficial for ELEAD to offer some kind of training meeting to attend to fully watch or learn about the system. There does seem to be a ton of unnecessary reports....and there has been a couple of times some reports don't produce the right number when looking at another similar report. After talking with customer service representative, he was able to produce some recommended reports to use in the meantime.

Also, it would really be beneficial with the texting feature for that to count as a form of contact with the customer. I know that there is a report that shows the number of texts sent but that does not transmit to Subaru.

Customer service representative can work through the issues that we have!

Recommendations to other buyers: I would like to see the system have more graphics, maybe do more when a lead comes into the system.......

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Brent. Thank you for taking the time to share your feedback with us. We are working to streamline the reports that are available and we¿ve got some great graphic changes in the works. We¿ll share the feedback about texting with our product team. As always, if there is anything we can do to support you, please don¿t hesitate to reach out.

Customer Service A+

Jan 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service

Cons: limited features

Overall: E lead's customer service is incredible! Every time I call our rep, he is available to help immediately - We are still fairly new to the system and are still learning. They seem to be very organized with their departments and staff roles.

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Beth and thank you for reaching out. We appreciate your business and your feedback. If there is anything we can do to help with training, or if there are features you think we should add, please reach out to us. We look forward to helping you grow in 2017!

E lead user for 4 years

Jan 31, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: Bugs

Overall: When I first switched to e leads I thought it was one of the best systems out there. Now after a few years I realize there are far to many bugs and quirks to rate it five stars.

Recommendations to other buyers: No

Vendor Response

by ELEAD1ONE on February 03, 2017

Thanks for sharing your experience with us, Alice. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

Long time eLead User

Jan 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.

Cons: The reporting tends to be confusing to understand as it relates to the analytics I am trying to measure per salesperson, BDC agent, lead source, etc...reassignment leads seem to be the greatest issue with the reporting being skewed.

Overall: Have been on eLead for almost 10 years now, so we are happy with the relationship over this term.

I appreciate the upper management at eLead and their level of involvement. Once they get involved, things seem to get addressed. My hope is that the lower tier support continues to improve their responsiveness and timeliness to resolve issues.

I think they should have an Open Ticket Portal for the Admin of the dealership (myself) to view at any given time to see all open tickets with support.

I think there is so much in the CRM that it is confusing sometimes for me to understand which reports are best to use and which reports are giving me accurate data or not. Perhaps reporting can be streamlined better and understood better by support so we can understand our results better to measure our analytics. (ie: Leads, Appts Made, Apps Shown, Sold...etc...)

My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.

Overall, I am happy with eLead and would recommend them at this time to other dealers I know.

Recommendations to other buyers: Make sure to lean on your rep. This is a big help. He is definitely an asset to eLead, so i hope he is our rep for a long time.

Vendor Response

by ELEAD1ONE on February 03, 2017

Thank you for taking time to share your feedback with us, Ryan. We are continually working to improve our product and support and your feedback is a tremendous help in this effort. Reporting is a big area of focus for our product teams and we'll continue to streamline the tools to give you the insight you need. As always, please let us know if there is anything we can do to support you.

Eleads CRM

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use

Cons: It does have some limitations

Overall: I have used Eleads for approx 5 years, between here and my previous job. The customer service has always been very good. The Rep that we have now, is excellent. She is always very responsive , helpful and very good with her follow up to any issues or concerns that I have. She also is very knowledgeable about her job and also tells me when she cannot do something that I want. If all of the Reps that I deal with were like her,my job would be alot easier and more fun to do.

Thank you,

Greg Friend

Recommendations to other buyers: It is the best CRM product on the market

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Greg. Thank you for your continued business and for taking time to share your experience with us. We'll pass your kind note on to Tera. If there is ever anything we can improve, please don't hesitate to share your feedback with us. Our product teams are working on lots of new enhancements this year!

Zimbrick ELead Review

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fairly easy to learn and use.

Overall: From our centralized BDC point of view, the ELeads experience has been quite good. Terrific customer support from the support team. We still struggle with some reporting issues that seemingly can't be cleared up, which is disappointing given the promises made at the "pitch" meetings. My team finds ELeads a system that is fairly simple to use. We used to use Dealer Socket, which quite frankly was able to do some things that this system can't do, but no system is perfect.

Recommendations to other buyers: Dial back the "we're great" and "everyone else sucks" rhetoric at your initial pitch meetings. All the cookies and tablets in the world don't make up for promises that ultimately can't be met. I was told that there was "no report" that could be custom built for my team....wrong. After several requests and emails with the main code person, I've simply given up.

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Tim. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product and sales teams, as well. Thanks again and as always, please call us if there is anything we can do to support you.

Customer support is awesome!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My Performance Manager goes above and beyond to help me. She gets me taken care in a professional and timely manner. From workflow changes to email campaigns, she is always very responsive. The support team bring great credit to eLead1One team. The customer support is a valuable asset to the organization and a pleasure to work with.

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Josh. Thanks for taking time to share your experience and for the shoutout for Kayla and our support team. We appreciate your business. Please let us know if there is anything we can do to support you!

Good product for a larger dealer with many employees

Jan 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Availability of my Post Install Specialist, Accessibility from Mobile/tablet and desktop, User Friendly and Intuitive nature, Great tool for a BDC department

Cons: Occasional site errors, nothing major

Overall: As with everything in this industry, nothing is perfect. That being said, eLead has been a massive improvement for our dealer group. We use it for a complex of four different Makes, plus pre-owned. We have been able to manage our leads and follow up better than ever. I love how specific I can be in my different follow up rules and workflows. It allows me to keep my team member on task and monitor their performance, which in turn allows me to pinpoint problem areas and train appropriately.

Recommendations to other buyers: Additional training should be requested as basic training was not enough for a company of our size.

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Nick. Thank you for taking time out of your schedule to share your experience with us. We really appreciate your kind words and always like to hear the creative way people use the rules and workflows to drive results. We're continually working to improve the experience and our training, so please don't hesitate to reach out if there is anything we can do support you.

Great CRM Experience

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I enjoy the many facets of the system, however I most enjoy the support I get from Elead staff and the speed of the response. It has been a great experience throughout.

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Ryan. Thank you for taking time to share your feedback with us. We are grateful that we have the opportunity to support you and the team at Don Herring. Don't hesitate to let us know if there is anything we can do to help or improve!

Better than What We Had, But Still a Ways To Go

Jan 31, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: features, click to call integration

Cons: Reporting should break down lead sub-sources

Overall: Our experience with elead has had its ups and downs. Some errors were made during integration for our group which resulted in many months of changes to get it setup properly and some data leak occurred. Support has always been good but communication needs improvement. Level 1 tech support is hit or miss, you either get someone that has some idea of what you need or you get someone you have to train over the phone because it's if they just started that day. Level 2 support is much better. Sometimes closing the loop on open issues and tickets ends up requiring several attempts at follow up, so proactive communication from support could be improved. Changes are often made to the system without being communicated to the dealer (most recently the Reports were revamped, but the new ones weren't "turned on" for us so the Reports were just broken until we called in about it to then learn there were new ones created. The email debacle crippled us for several months and the way it was handled (by keeping it on the DL) was not professional and cost us many thousands of dollars. We use elead-hosted emails for our sales team and were sending out emails that weren't being delivered due to the blacklist issue but we weren't made aware of it until many customers were pointing out they weren't getting email from us. Updates on the fix were vague and it created a very difficult situation for us to manage across our dealerships. The new system seems to be working fine though. I have always felt that elead should focus solely on their CRM product and stop trying to be jack of all trades. We had to cancel the texting system because of lag time, we tried the outsourced call center for scheduling overflow but it wasn't helpful (although the call center can definitely benefit some dealers and is overall a good product). It has always seemed like glitches and issues could be resolved faster if there was more resources devoted to CRM instead of all the other little products they keep trying to launch. Amanda Langner is the best employee we have dealt with!

Recommendations to other buyers: be proactive about announcing changes before they happen

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Erick. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

I am a FAN!!!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the reporting and the fact I can view what is going on from my phone at all times.

Cons: The Service One and the CRM should communicate- example - if a customer has an appt and we are in the CRM tool making outbound calls we should be able to see that appt and not have to go to Service Scheduler. Under the Service tab in a customer's profile it should have the vehicle and VIN attached to the RO. Workflows' should be able to be implemented as the dealership sees fit. It would help with the follow-up for my team. When elead transfers a call to Service and to Sales they need to do a warm transfer. I have answered many times and the customer is very confused to what happen to the first person they were speaking to.

Overall: Ben P has been amazing! He has resolved a lot of our issues and he has even created new reports for our team. Our lead count has increased for sales which is great. I will say for the inception and launch for our dealership it was not very organized. Sales was on point but our Service intro was awful. Two weeks after the launch Phil H showed up and saved the day! We had to relearn the system the correct way. For Service One the system is lacking in areas. I have expressed them to my contacts and they state that it will be brought up a their round table meetings. Overall I love elead compared to other systems we have used (CDK-Autopilot-ADP-xtime). I still have so much to learn and hope to master the system very soon. You guys have a great team for dealership support.

Recommendations to other buyers: The outbound calls need to be attached to the file immediately- we seem to have a 30-45 minute delay. There have been instances where 4 people have called the customer with in minutes of each other bc they did not know a call was being made from another manager.

Vendor Response

by ELEAD1ONE on February 03, 2017

Hi Rebecca. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

Elead1One is the best!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendliness

Cons: Nothing!

Overall: Elead1One is super user friendly and a great way to keep track of your clients and customers while on the go! Keeping all your information in the CRM, you won't lose track of anyone! We absolutely love this new mobile app!

Vendor Response

by ELEAD1ONE on February 03, 2017

Thank you so much, Sandra. Glad to hear you like the new mobile app - we're really excited about it too! We appreciate you taking the time out of your busy schedule to leave us a kind note.

Excellent CRM and a Powerful Tool

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and great training.

Cons: I would be great if I could get 100% buy in from all the employees. It would make us that much more successful.

Overall: We use eLeadOne daily at two of our dealerships to handle both our internet leads and our daily activities. It is one of the most powerful tools and does everything we need to move vehicles at our dealership.

Recommendations to other buyers: Not at this time

Vendor Response

by ELEAD1ONE on January 11, 2017

Hi Daniel! Thank you for taking time out of your busy schedule to leave feedback about ELEAD1ONE. We appreciate your business and for your persistence in trying to get employees to adopt the tools! Here's a quick article explaining the value of activities from our regional team. Perhaps there are some ideas here that might help you get more buy-in? http://www.elead-crm.com/automotive-crm/midyear-automotive-crm-sales-checkup/ As always, please let us know if there is anything we can do to help!