Who Uses This Software?

Property managers using paper-based work order software solutions. ServusConnect quickly connects to these systems and turns your internal/external service team into a modern mobile workforce.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ServusConnect
  • www.servusconnect.com/
  • Founded 2014
  • United States

About ServusConnect

Property managers print tons of paper work orders for resident service requests in multi-family apartment communities. ServusConnect is a low-cost per unit solution that: Quickly integrates with existing paper-based property management software, enabling paperless work order management; Engages residents with real-time status updates via texts, capturing resident feedback upon completion; Provides management with the missing real-time insight into maintenance operations; Saves time & money


ServusConnect Features

  • Billing & Invoicing
  • Commercial Leases
  • Contact Management
  • Landlord Database
  • Portfolio Management
  • Property Management
  • Residential Leases
  • Retail Leases
  • Sublease Management
  • Tenant Database
  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

ServusConnect Reviews Recently Reviewed!

Began this program in its infancy and worked together to meet the multifamily industry's need.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Contacts the resident immediately once the work request is completed which means better communication; happier residents.

Cons: Prior to integrated with our software it was slight double work to record work request but no problem now (this was a decision that my company made during our trial period).

Overall: Communication to residents is immediate when the work is complete. Satisfied residents are given a direct link to ratings websites for reviews. Residents that are dissatisfied are able to send immediate and easy feedback so we have the opportunity to correct. Also you can review which team member may need additional training or who your superstars are by residents review of the team member who completed the work. The maintenance or contractor received the work request quickly, we see when they read it and when they complete. It also reflects the amount of work orders and time each team member completes.

GREAT

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: THE ABILITY TO SEE THAT THE TECHS HAD COMPLETED THE WORK ORDERS SPEED OF SYSTEM AND THE ABILITY TO PUT COMMENTS IN FOR THE TECHS AND FROM THE TECHS

Cons: I HAVE FOUND VERY LITTLE THAT I DISLIKE ABOUT THIS SOFTWARE I ONLY WISH IT WOULD SEND FROM OUR MRI SYSTEM INSTEAD OF EMAIL

Overall: TO GET THROUGH WORK ORDERS IN A MUCH MORE EFFICENT WAY

I highly recommend Servus to anyone who wants to increase productivity and save money.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Servus has several notable features.

1) Easy to use - Servus works hard to make sure its functionality is intuitive

2) Customization - Unlike the competition, Servus and its customer support team adjust to fit your organization. We were able to make the changes that made sense for our organization without reinventing our wheel.

3) Dashboard and management tools - As a manager of several unique companies, it is rare that one software can present the data I need on a daily basis clearly and concisely. Servus gives me the resources I need to make big decisions confidently.

4) Cost or lack thereof - Servus has a cost sure, but if it helps your organization like it helped mine then Servus saves you money. We spend less on labor, wastage, rental loss and most importantly negative reputation than before we started this program.

5) Customer/client/resident feedback - Resident feedback is important and traceable, historic, accurate and real-time feedback is invaluable. Servus provides a safe space for our residents and management staff to communicate effectively which translates into positive maintenance experiences, review and renewals.

Cons: I think there are many more wonderful things this software and team can do. They just need a little more time and money to do it. I look forward to seeing what efficiency solutions they will come up with next.

Overall: Resource allocation efficiency.

Have been using this software for a couple of months now and enjoy the ease of using it.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the work orders can be re routed to other engineers when they are finished and looking for more work

Cons: Sometimes the engineers have trouble using the phones, cell service can be spotty in certain areas on the property

Servus has helped us become more organized

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Allows me to see what the technicians see and able to keep easier track of. I also like that the residents can respond via text message whether they were satisfied with the service or not.

Extremely versatile software that keeps on growing.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We implemented this software for a specific task of getting our service orders more organized, and ended up with a fully loaded service enhancement tool. It gives us better communication with our residents than ever before.

Cons: I would have said, the lack of an android app, however, that has been released and we are currently testing it.

Overall: Enhanced service level experience with our residents that result in more positive reviews.

It has been very easy to use since day one, super easy to learn

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Other than generating the work order, it requires minimum input from me. Easy search and access to open work orders

Cons: At the moment I can not think of anything I don't like about the software. Other than minor (normal) software issues it's been great

Customer support is wonderful. They are always there to help and answer any questions you may have.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the fact that we have the capability to use a smart phone and add/attach pictures to your work order.

Cons: Having to double enter information in our software and Servus makes it a little complicated and a long process. It will also be nice if OPM was linked to Servus so it could automatically update our renovation turns.

Overall: Just not having the guys come to the shop to pick up work orders its a huge plus because it helps them save time and complete more work order as they receive them on the go.

Wonderful!

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program has changed the way our company functions. It has created awareness on shortcomings and areas of needed improvement in the maintenance department. Both of our reps are eager to make the whole program user friendly.

The transition has been fairly simple.

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That when we close out a work order in ServUs it is automatically closed out in MRI, and I like the fact that the completion of the work orders is texted to the resident and they are able to "rate" the service that they received and we do not have an extra step of completing a 48 hours follow up on the work order.

Cons: I feel like the "accepted" and "completed" portion needs to be "tweaked" because there are times that a work order will need to be open for a few days if there is a contractor involved or parts that need to be ordered.

Overall: Please see pros section of review........

Servus Is a great tool...

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the customer support is top notch.

Overall: Servus is a great tool for communicating with vendors and maintenance team members. It allows you to attach photos and gps the location of the work. If you are currently using a paper intensive system, I urge you to give Servus a try.