# SERVUS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SERVUS Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more.

Source: https://www.capterra.com/p/154399/ServusConnect

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# 

 SERVUS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SERVUS

## What is SERVUS?

Property managers print tons of paper work orders for resident service requests in multi-family apartment communities. ServusConnect is a low-cost per unit solution that: Quickly integrates with existing paper-based property management software, enabling paperless work order management; Engages residents with real-time status updates via texts, capturing resident feedback upon completion; Provides management with the missing real-time insight into maintenance operations; Saves time & money

## What is SERVUS used for?

[Lease Management](https://www.capterra.com/lease-management-software/)[Facility Management](https://www.capterra.com/facility-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)

Overall rating

Based on 26 user reviews

Reviews sentiment

Positive

85%

Neutral

15%

Negative

0%

Starting price

$0.95

Per User, Per Month

Free trial  
not available

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Do you work for SERVUS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.servusconnect.com/&name=SERVUS)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SERVUS

4.6 (26)

VS.

[4.4 (10)](https://www.capterra.com/p/70410/Planon/reviews/)

Starting Price

$0.95

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (26)

Ease Of Use

4.1 (50)

Value For Money

4.9 (19)

Value For Money

3.9 (47)

Customer Service

4.9 (26)

Customer Service

4.5 (49)

## SERVUS alternatives

[4.4 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.0 (145)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

76%

of reviewers

rated it above 4 stars

[4.7 (92)](https://www.capterra.com/p/109930/BlueFolder/reviews/)

Starting price

$100.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (21)](https://www.capterra.com/p/230259/Onsite-HQ/#reviews)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Document Storage

Store and organize documents in a centralized system

Email Management

Manage, store and organize emails within the system or via third-party apps

Invoice Management

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

SERVUS 15 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage, maintain and track the performance of assets and equipment

Access software remotely via mobile devices

Access the system via a mobile application

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

For residential properties

Track work performed and resources used for past customers, sites, or assets

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Create, manage and track all task activities and progression

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

4.5 (26)

4.5

Based on 26 reviews

## Pricing

Value for money

4.9 (19)

Basic

$0.95

Per User,Per Month

Value for money

4.9 (19)

4.9

Based on 19 reviews

## Integrations

[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (26)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (26)

4.9

Based on 26 reviews

## User reviews

Overall rating

4.6

Based on 26 reviews

Filter by rating

5(20)

4(2)

3(4)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SN

Serena N.

Portfolio Manager

Real Estate

### "Portfolio Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 4, 2019

We are able to get a first hand look at what staff member are not performing to our standards and either get them additional training or find other placement that meet their qualifications better.

Pros

I love getting back the responses from our residents. It keeps us informed on how our staff is doing and gives us ideas for areas of improvement.

Cons

Unfortunately it does give the residents whom are never satisfied to give negative responses, which bring the community average down.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Adam A.

Coordinator

Health, Wellness and Fitness

### "Gardenview"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 4, 2019

Pros

The main pro is the ease of use. Also, having everyone easily on the same page.

Cons

Any issue that I have ran into has been resolved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MG

Margaret G.

Operational Compliance Director

Real Estate

### "The best work order solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 1, 2019

We have had an issue with not being able to tell if our residents have been satisfied with the work performed in their homes. ServusConnect allows us to get real time feedback - whether positive or negative - that allows us to improve our maintenance department. We are able to immediately address our resident dissatisfaction and make it right for them which allows for better resident retention and ultimately increases revenue for the community.

Pros

There are numerous items that I like the most about this software; from ease of use to tracking work performed by our maintenance technicians. The software is very user friendly. Our maintenance technicians that are not very computer literate are able to use this software with ease. I like being able to oversee the maintenance program at my company through the measurement reports that have been developed.

Cons

The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RB

Ryan B.

VP

Real Estate

### "Servus"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 1, 2019

Pros

This is very user friendly especially at end user level. The text surveys are key.

Cons

Reports are not on main dashboard, would like to be able to click on dashboard to pull reports

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Melissa C.

Manager

Real Estate

### "Very Impressed"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2018

We LOVE IT!

Pros

That it notifys the resident when work orders are completed. Love the update that once I review now, it automatically moves it to archived. I like that you can transfer work orders between techs and of course the notes you can make

Cons

Nothing with the software but some issues with the phones, sometimes have issues uploading video and photos and service sometimes is still not great...

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 3, 2019

What a great review Melissa - thank you for your level of detail! So glad you are impressed with ServusConnect - we've spend a great amount of time designing the software to be simple, succinct, yet complete! Regarding the phones, yes, we've definitely seen that LTE/mobile-data coverage can vary greatly from building-to-building. Our developers are constantly tweaking the low-signal resiliency of our apps to compensate for this. We'll be in touch regarding your specific experience to see if our most recent app release addresses your issues. Sincerely, The ServusConnect Team

NW

Nichole W.

Leasing

Management Consulting

### "Service Connect Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 10, 2018

We get resident feedback through surveys.

Pros

Being able to pull up the history of the work orders for a select apt.

Cons

Can take time to update from MRI to ServusConnect. Also, residents can give negative feedback for a work order not pertaining to their issue.-But we still get the update that there is something wrong.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 3, 2019

Hi NIcole - thank you for reviewing ServusConnect! Great to hear you are finding value in our service request history capabilities. This feature is only impactful when your technicians do a good job using the ServusConnect Technician App to document their work - so kudos to you and your team on that! On the Cons you mentioned, I think there may be a configuration issue somewhere. Our MRI integration uses real-time API's, so updates to the MRI work order should be immediate; same goes for the resident feedback. We'll be in touch to see if we can 't get to the bottom of this and get your squared away! Sincerely, The ServusConnect Team

MS

Michelle S.

Manager

Real Estate

### "Hamlin Manager"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2018

Good

Pros

Paperless and the ability to upload photos

Cons

Photos from cell phones provided are low quality

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BL

Brenda L.

Nevada Regional Property Manager

Real Estate

### "SERVUS review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2018

Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my issues.

Pros

The reports that are available and the notification of a negative feed back on a work order.

Cons

When you close the work orders out in SevusConnect it uses a different date than we used in MRI. They don't work together. This causes problems with our 979 report that we do each week.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 3, 2019

Hi Brenda - thank you for your review! Your team in Las Vegas does such a great job with ServusConnect - we love hearing from your and your team and are happy to help when you have issues!!! On the report-synchronization issue you mention, we're working with your corporate IT team to align your proprietary weekly '979' report to metrics captured and reported on in ServusConnect. We're actively working on this and hope to have it resolved soon! Sincerely, The ServusConnect Team

CM

Cres M.

Service Supervisor

Hospitality

### "legends service dept"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

December 4, 2018

Pros

Documentation aspect. Ability to attach pictures and video to tickets if needed.

Cons

over the top amount of notifications. software issues as far as opening or response time of the app. Could be the phones or reception.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 3, 2019

Thank you so much for your review Cres - we've worked hard to improve photo and video-taking capabilities in technician app and are really happy this is working out well for you and your team! Speaking of improvements, our developers are currently working on a number of other enhancements to our native apps, including improved resiliency in low-signal situations and more granular control of push notifications. We look forward to getting your feedback on these improvements when they roll out in Q1-2019! Sincerely, The ServusConnect Team

NJ

Natalie J.

CSR

Consumer Services

### "Servus Rocks!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 4, 2018

I love using servus connect it makes my job a lot easier and if ever I have any questions or concerns there service team is always there to help.

Pros

What I love most about servus connect is how I can send the service techs tickets to there phones with a click of a button vs having to print them all off.

Cons

The only problem that I had overall with servus connect is when we started using the system there were some kinks in it that they had to work out but quickly resolved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/154399/ServusConnect/reviews/)

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