# SERVUS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SERVUS Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more. Source: https://www.capterra.com/p/154399/ServusConnect/alternatives --- # SERVUS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SERVUS ## What is SERVUS? Property managers print tons of paper work orders for resident service requests in multi-family apartment communities. ServusConnect is a low-cost per unit solution that: Quickly integrates with existing paper-based property management software, enabling paperless work order management; Engages residents with real-time status updates via texts, capturing resident feedback upon completion; Provides management with the missing real-time insight into maintenance operations; Saves time & money ## What is SERVUS used for? [Lease Management](https://www.capterra.com/lease-management-software/)[Facility Management](https://www.capterra.com/facility-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price $0.95 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SERVUS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.servusconnect.com/&name=SERVUS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SERVUS 4.6 (26) VS. [4.4 (10)](https://www.capterra.com/p/70410/Planon/reviews/) Starting Price $0.95 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (26) Ease Of Use 4.1 (50) Value For Money 4.9 (19) Value For Money 3.9 (47) Customer Service 4.9 (26) Customer Service 4.5 (49) ## SERVUS alternatives [4.4 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) Starting price Contact vendor for pricing [4.7 (92)](https://www.capterra.com/p/109930/BlueFolder/reviews/) Starting price $100.00 Per User, Per Month Highest Rated [4.8 (21)](https://www.capterra.com/p/230259/Onsite-HQ/#reviews) Starting price $20.00 Per User, Per Month [4.4 (327)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Document Storage Store and organize documents in a centralized system Email Management Manage, store and organize emails within the system or via third-party apps Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes SERVUS 15 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Access the system via a mobile application Add, view, and edit details of all properties managed by an agency that are available for sale or rent For residential properties Track work performed and resources used for past customers, sites, or assets Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Create, manage and track all task activities and progression Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.5 (26) 4.5 Based on 26 reviews ## Pricing Value for money 4.9 (19) Basic $0.95 Per User,Per Month Value for money 4.9 (19) 4.9 Based on 19 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (26) 4.9 Based on 26 reviews ## User reviews Overall rating 4.6 Based on 26 reviews Filter by rating 5(20) 4(2) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent SN Serena N. Portfolio Manager Real Estate ### "Portfolio Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2019 We are able to get a first hand look at what staff member are not performing to our standards and either get them additional training or find other placement that meet their qualifications better. Pros I love getting back the responses from our residents. It keeps us informed on how our staff is doing and gives us ideas for areas of improvement. Cons Unfortunately it does give the residents whom are never satisfied to give negative responses, which bring the community average down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Adam A. Coordinator Health, Wellness and Fitness ### "Gardenview" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 4, 2019 Pros The main pro is the ease of use. Also, having everyone easily on the same page. Cons Any issue that I have ran into has been resolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Margaret G. Operational Compliance Director Real Estate ### "The best work order solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2019 We have had an issue with not being able to tell if our residents have been satisfied with the work performed in their homes. ServusConnect allows us to get real time feedback - whether positive or negative - that allows us to improve our maintenance department. We are able to immediately address our resident dissatisfaction and make it right for them which allows for better resident retention and ultimately increases revenue for the community. Pros There are numerous items that I like the most about this software; from ease of use to tracking work performed by our maintenance technicians. The software is very user friendly. Our maintenance technicians that are not very computer literate are able to use this software with ease. I like being able to oversee the maintenance program at my company through the measurement reports that have been developed. Cons The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Ryan B. VP Real Estate ### "Servus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2019 Pros This is very user friendly especially at end user level. The text surveys are key. Cons Reports are not on main dashboard, would like to be able to click on dashboard to pull reports Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Melissa C. Manager Real Estate ### "Very Impressed" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2018 We LOVE IT! Pros That it notifys the resident when work orders are completed. Love the update that once I review now, it automatically moves it to archived. I like that you can transfer work orders between techs and of course the notes you can make Cons Nothing with the software but some issues with the phones, sometimes have issues uploading video and photos and service sometimes is still not great... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 3, 2019 What a great review Melissa - thank you for your level of detail! So glad you are impressed with ServusConnect - we've spend a great amount of time designing the software to be simple, succinct, yet complete! Regarding the phones, yes, we've definitely seen that LTE/mobile-data coverage can vary greatly from building-to-building. Our developers are constantly tweaking the low-signal resiliency of our apps to compensate for this. We'll be in touch regarding your specific experience to see if our most recent app release addresses your issues. Sincerely, The ServusConnect Team NW Nichole W. Leasing Management Consulting ### "Service Connect Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 10, 2018 We get resident feedback through surveys. Pros Being able to pull up the history of the work orders for a select apt. Cons Can take time to update from MRI to ServusConnect. Also, residents can give negative feedback for a work order not pertaining to their issue.-But we still get the update that there is something wrong. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 3, 2019 Hi NIcole - thank you for reviewing ServusConnect! Great to hear you are finding value in our service request history capabilities. This feature is only impactful when your technicians do a good job using the ServusConnect Technician App to document their work - so kudos to you and your team on that! On the Cons you mentioned, I think there may be a configuration issue somewhere. Our MRI integration uses real-time API's, so updates to the MRI work order should be immediate; same goes for the resident feedback. We'll be in touch to see if we can 't get to the bottom of this and get your squared away! Sincerely, The ServusConnect Team MS Michelle S. Manager Real Estate ### "Hamlin Manager" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2018 Good Pros Paperless and the ability to upload photos Cons Photos from cell phones provided are low quality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Brenda L. Nevada Regional Property Manager Real Estate ### "SERVUS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2018 Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my issues. Pros The reports that are available and the notification of a negative feed back on a work order. Cons When you close the work orders out in SevusConnect it uses a different date than we used in MRI. They don't work together. This causes problems with our 979 report that we do each week. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 3, 2019 Hi Brenda - thank you for your review! Your team in Las Vegas does such a great job with ServusConnect - we love hearing from your and your team and are happy to help when you have issues!!! On the report-synchronization issue you mention, we're working with your corporate IT team to align your proprietary weekly '979' report to metrics captured and reported on in ServusConnect. We're actively working on this and hope to have it resolved soon! Sincerely, The ServusConnect Team CM Cres M. Service Supervisor Hospitality ### "legends service dept" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 December 4, 2018 Pros Documentation aspect. Ability to attach pictures and video to tickets if needed. Cons over the top amount of notifications. software issues as far as opening or response time of the app. Could be the phones or reception. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 3, 2019 Thank you so much for your review Cres - we've worked hard to improve photo and video-taking capabilities in technician app and are really happy this is working out well for you and your team! Speaking of improvements, our developers are currently working on a number of other enhancements to our native apps, including improved resiliency in low-signal situations and more granular control of push notifications. We look forward to getting your feedback on these improvements when they roll out in Q1-2019! Sincerely, The ServusConnect Team NJ Natalie J. CSR Consumer Services ### "Servus Rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2018 I love using servus connect it makes my job a lot easier and if ever I have any questions or concerns there service team is always there to help. Pros What I love most about servus connect is how I can send the service techs tickets to there phones with a click of a button vs having to print them all off. Cons The only problem that I had overall with servus connect is when we started using the system there were some kinks in it that they had to work out but quickly resolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154399/ServusConnect/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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