Who Uses This Software?

Anyone from small startups or one man operations to large scale businesses.


Average Ratings

360 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
    See pricing details
  • Pricing Details
    2 Agent Seats included in all plans.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • QualityUnit
  • www.ladesk.com/
  • Founded 2004
  • Slovakia

About LiveAgent

LiveAgent is customer service software with call center support that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. LiveAgent includes 170+ help desk features including live chat, voice and social media.


LiveAgent Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

LiveAgent Reviews Recently Reviewed!


live agent is very unique and it is great for contacting web guests

Jun 19, 2018
5/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: it is great for contacting users in the website even when you are not arround ( with prebuild bots )

Cons: the price is too high , no coupons and trial is too short for testing, support team might be to tough

Overall: contacting users, bot that answers pre ready qustions and answers, easy install

Got basically everything I need in one place

Jun 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - everything in one place
- customer service is amazing
- incredible amount of functions for automations
- incredibly user friendly interface
- customisable reports
- very useful reports
- time tracking
- priority management and custom SLA agreements

Cons: - they don't have business hours for chat
- no sending support for email aliases, meaning if I have a main email with multiple aliases, I can't send from those aliases
- no automations for contacts
- can't clone automations
- can be a little slow to load
- can't open multiple tabs

Overall: Premium reporting. Saved a lot of times. Centralised workflow. Easy to use interface. Tagging in reports.

Capterra-loader

Great Easy CS Tool

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: We tried a free trial of this software, as we have never had any kind of "live chat" feature on our website. Our office hours are limited for CS, and to save us from hopefully tons of emails all of the time, we decided to try this. It was pretty simple to set up and we liked the different features and options. There are cool little features so you can track things like how many tickets have been answered and how well your CS agents are doing. We still havent decided if we are going to purchase the software, but I hope we do!

Cons: A little learning curve for some of our less savvy part time employees, but otherwise, no real issues. It was very simple to set up with our IT dept.

Nice program

Jun 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: User friendly platform an easy to use and manage multiple chats. Ability to integrate to multiple platforms and the price is good in comparison to competitors.

Cons: Once you learn how to use it, it is a really great program. I have yet to find any complaints about it.

Great...but

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Is a software that do all what it has to do. And that's a good in order to apply to systems to help and be a tutorials to users.

Cons: I'm miss a basic feature... the integration with a Bot chat or the own livechat has a bot. I recommend to liveagent to develop a bot.

Capterra-loader

good organization software for customer service

May 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I think this software is great because it is a way of being well organized when it comes to a client's attention, since it provides a great combination, integration in its application from its user interface. You can easily manage the email, telephone in order to receive and make calls with backup copies, live chats and real time and social networks such as facebook and twitter.
You can use this application from the browser, Widget or your mobile application.

Cons: It would be hard to see something negative about this application, but I could say that:
When we started using this application for the first time, it was difficult to configure. since its configuration is a bit typical and it consumes time. but then after that it works perfect.

Excellent software!

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: LiveAgent is great and easy to use both for agents and customers. Being able to see what the customers are writing before they send it is amazing. It allows for easy email management as well, earning badges is a fun feature

Cons: Takes long to load at some times, however contacting the customer support is a breeze. Some settings are difficult to find at first

An easy way to provide technical support to your customers

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: In the Customer Service service, speed is a very important factor and Live Agent allows you to provide this quality of service, thanks to its platform with which you can respond to the concerns of your customers very easily. It does not matter if customers send an email, complete a form or write through a live chat to communicate with your company's support team as these messages go to a single place where agents can respond to their concerns and make a follow-up of each case. All conversations are stored. In Live Agent you can create as many agent accounts as you need. Include a panel of statistics for you to check how effective the agents are in their responses. You can see the number of tickets answered, hours of work, hours of connection, effectiveness and more. It also allows you to customize the customer support portal with the name, logo and subdomain of your brand. On the other hand, you can make the answers much more automatic with their function of predefined answers. The platform has everything you need to provide timely customer service.

Cons: It will be great if some functions are improve to customize the work area to the needs of your company, but in general terms it is a fairly complete tool. I do not have many negative things to say about it.

Fantastic Software for catering to customer care department needs

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It basically provides everything combined into one application. We can have email, chat, phone call all into one application and different support groups may use this very efficiently. This has greatly enhanced the capacity and efficiency of our support team. Customer support is just wow and responds very quickly.

Cons: Configuration is little bit typical and takes time. However once configured it works just like a breeze.

Overall: Its basically a combined suit of applications for customer support users. It does it work efficiently and don't hurts pocket much.

A great all-in-one solution

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program has been a great solution for our team as an all-in-one problem solver and customer support center. By allowing us to use canned messages this software was a real game changer and saved us countless hours and mistakes. I would recommend this product to anyone searching.

Cons: The set up of this product can be a little more technical than some people are used to and getting up and running with this software was a little more hands-on that we expected. There are a few things that we would like to see changed but they are minor compared to how well this product works. The biggest issue we have is that we wish we could use the translator in chat. That would be a huge plus.

Easy to use, direct, fantastic shortcuts

May 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The shortcuts add a new dimension to the experience. All in one place. Easy to organise and register contacts.

Cons: The phone keyboard is a bit strange and it require attention not to make mistakes. The chat cannot be translated this is the biggest con.

Live Agent is Wonderful

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I highly recommend this product!

Pros: I love this software! It makes it so easy to communicate with clients and helps to make our office so much more efficient! Highly recommend.

Cons: Price; this is the only con i can think of and really you get what you pay for so if you are looking for a high quality product this is totally worth it. ;

Great! Have had a very successful experience with it.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Instant communication. I like that we can see what the person is saying before they send it so you are able to prepare an answer.

Cons: People think that we are slow to respond sometimes. The method that the software uses shows a little pencil in the corner when we are typing and it isn't very large so they don't think we are here even though we are typing out an answer.

Live Agent - Great Online Site Communication Tool

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall, this is an excellent product and I highly recommend it. You can brand this with your own brand which is nice.

Pros: Very much like Skype without Video Easy to Use for the Laymen Easy to integrate to any site Easy to manage multiple conversations Easy to send links and helpful information Easy to send to another worker to take the customer

Cons: Depending on your budget this can be a draw back. Many start up companies can't afford this and with that mentioned, there are other options you can look at if you have a tight budget

I use Live Chat everyday for recruiting truck drivers.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and has great functionality. The drivers that are interested in my company have an easy way to get in contact with us recruiters and has increased our productivity.

Cons: The only con that I've experienced with this software is that we were getting a lot of out of country individuals that we couldn't hire. Not being able to to sort that out was a little trouble.

Overall: A fast way to communicate with interested drivers. Increased productivity.

Does what it needs to do

May 08, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It's simple and easy to use for a novice user. Didn't experience any real issues with getting started.

Cons: It could do with some more easily accessible functionality, though this may be a feature of the free trial.

Excellent unit for communication with customers

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This system allows you to quickly respond to user requests. In addition, management can always go into the working folders of employees working in the technical support department and check the status of requests from customers.

Cons: It's strange that the creators of the program did not envisage the possibility to send messages to e-mail when you are in online mode.

The best around

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LiveAgent is the fastest and most reliable CRM system available. Easy to use interface and so many customisation options available to seamlessly integrate LiveAgent into any business need.

Cons: There are no cons to using LiveAgent. I would strongly recommend that anyone who requires a CRM system uses LiveAgent.

Best program for ecommerce customer service: email and chat management.

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best program available for managing ecommerce emails and chat. Easily split emails up into categories, created canned answers and automatic responses, implement chat button pop ups on your website. The price point is extremely competitive. The software is easy to learn. Reports are detailed.

Cons: One of the few programs where I don't have any complaints. Once you learn how to use it, you shouldn't have any problems.

Overall: Perfect solution for ecommerce customer service management.

It is FUN! I love being able to see what they are writing. It's like mind reading.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Did I mention that it is fun? It's fun.

Pros: The preview of the text being typed is my favorite feature. It is like mind reading. Being able to form a reply and have it get back to them quickly is priceless.

Cons: The LOUD ring when a chat opens up, but that is probably just an inhouse issue and not a LiveAgent issue.

Easy to use. Quick updates

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can navigate through emails quickly. Sharing the workload is easy with filters. We can also view the status of each response.

Cons: There is nothing that I like least about it. There are no cons that I have come across. So far all positive.

Great ticketing system

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Helps deliver fast, efficient customer service. Navigating in the portal is user friendly and intuitive.

Cons: The knowledge base could have more themes to customize to your site with more added features available.

Customer satisfaction at an all time high

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like giving my customers a direct line to support where they can do other things rather then wait on hold for phone support. The log they provide when the chat is over also gives something for my customers to review later.

Cons: Every once in awhile we will get disconnects. I am not sure if that is due to the software or the customers internet.

Capterra-loader

Easy program to use from customer end to employee end!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program has helped us to reach out to so many more customers. Our customers are raving about how easy it is to contact us, and they don't have to pick up the phone.

Cons: The badges sometimes do not work and there are periodic times when the data is down, but the customer service is so helpful and easy to get in touch with!

Overall: More outreaches to our customers and our customers love it!

Great Service for a Customer Services Team Leader

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great statistical use for a customer team leader allows you to monitor closely your colleagues. Also a great feature is the Live Chat which is not only easy to use however also easily monitored.

Cons: The only con I have with LA desk is the postpone button which then takes the message away from your screen I have used other systems which allow you to pend the email and keep this in the box.

Capterra-loader

I love using the multi channels provided with a monthly pricing which is affordable for any company.

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has good user interface with great features.one can access the customer call logs very easy.
It also provides multlipe languages that favours a variety of users which is great.

Cons: Having 3 agents for a package is limiting to a company that wants to add more agents .It means adding more money which can be expensive.

Overall: Improves customer loyalty an services and helps expand market reach.

Easy customer ticketing. Helped improve the customer experience.

Apr 27, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: LiveAgent customer service software helped improved the customer experience and offered several customer relationship management applications.

Cons: The LiveAgent chat screen sometimes takes too long to load. Sometimes it will disconnect randomly as well.

Very easy transition and definitely helped us get organized.

Apr 23, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Has really helped organize our department.
Keeps everyone on the same page and no longer wasting time replying to emails that someone already answered.

Cons: A little complicated try to find some of the settings. Also, not able to set a time to automatically log everyone out of chat.

Great organizational tool for email and chat!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LiveAgent allows us to quickly see the status of all emails in the inbox. We can quickly see at a glance what emails and chats are being handled and which ones are in need of a response. It also allows you to tag messages for even further organization. I also really like the ability to add internal notes to a ticket so that we can have internal discussions regarding a particular email string. The dashboards/reporting are great and we also really like the customization options with templates for responses and setting up different rules. It was very quick to get up and running with the platform!

Cons: There isn't really much that I dislike. My only complaint is that it would be nice to have an option to receive email notifications even if you are currently online/signed in. They currently only send if you are offline, but we keep LiveAgent open in a tab within our browser all day.

LiveAgent is fun and easy with great features

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoy the "earned badges" that displays what stage each agent has come to based on their customer service. I also like that we can customize almost anything in regards to how the chats are routed and the greeting for each agent to customer. I also like that we are able to see what the customer is typing while they are typing which gives us an opportunity to find their information and possibly a solution before they even hit send.

Cons: I haven't used the program long enough to find something I dislike. Or, maybe there isn't anything that I dislike. The only thing that I can think of is that it will answer a chat automatically for me and not alert me that it has done so therefore, I don't know that there is a customer waiting for me to help them which can cause a bad review for me. I also don't like that we can't change the word "Rebuke him" when asking for a review from the customer for each agent. We should be able to customize where it says "Rebuke him or "Reward him". I don't like the word rebuke and we are not all "hims".

Great chat software for businesses

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly
Easy integrated
Real-time chat notifications
Organised emails
Intuitive and customisable

Cons: What I like the least that we don't have chat invitation option it's either not there or not easy to find

Great Live Chat with and Affordable Price!!

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Perfect for servicing the customers via e-mail, web (live chat) and phone and the social media integration is an added plus.

Cons: It would be nice to like a tweet when it pops up instead trying to look for it in tweetworld. That's simply impossible.

I enjoyed this software

Mar 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It is fast to use. It was simple and quick to point. I liked the way the software was easy to use. A beginner can use it. I liked how my elderly parents can use it. I want to refer to everyone to use.

Cons: I didn't like the size of words. It was too small. I wasn't able to efficiently perform my task. Hope they change that font size to something more readable.

This software is really helping to keep things organized within the team.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how emails and chats are easy to find and how well they can be organized. I like the badges and levels also to help feel a sense of accomplishment.

Cons: Really the only thing I ran into so far that I don't like is the fact that you don't get email notifications when something is assigned to you if you a signed in. I stay signed in, but keep it in the background while working on other projects.

Keeps our support team organized and on the same page!

Mar 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the fact that our support team can now see which customers have yet to be contacted and easily pass on tickets to the appropriate parties. We now have all of our support communication under one roof, and that makes us more efficient.

Cons: So far, I don't have too many complaints. I wish we had the ability to have the software send us email notifications even while signed into the system.

We have solved our customer service issues with Liveagent, it's a great solution

Mar 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the variety of suscription options with great features.
Its great to have significant discounts in our account, that provide us with flexibility to add more agents in the future.

Cons: it would be great to have a granular set of permissions so we can decide which features put available to admins.
I would like more activity logs and emails, for example I add agents and I dont receive the notification via email.
I would like a reseller console so we can manage the solution on behalf of aour customers.

Overall: I can provide with my customers a simple way to provide feedback using the helpdesk solution.

A good alternative but there is better out there!

Mar 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It was user friendly and allowed my staff to communicate with our customers in a timely manner. Simple to teach.

Cons: Felt overall there was better software out there. Staff had bugs and issues with the version we used.

This Software is Superb

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This Software is Superb. If you are looking for a tool or ways to support your business or product, then try this one. So great.

LiveAgent my communication bridge wherever I am, is exceptionally efficient.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LiveAgent is very efficient, easy to use and best of all is very simple to install, no matter what device you use. It adapts to your communication needs in real time, you can customize each conversation and if you use it for corporate purposes you can maximize it by taking full statistics of the performance history of an agent and instant messaging sessions. In short, the team will work faster and smarter.

Cons: Before installing it and later using it, I visited the provider's homepage and saw its demo. This convinced me to use it and I was fascinated. It is a very complete software and I really did not find anything that I did not like.

Overall: I have never had as much communication as I have now since I use LiveAgent.

Awesome Software!!

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are very satisfied with feature live chat, through which our agents solved the highest number of customer's requests. We made a good choice, LiveAgent is amazing.

Capterra-loader

Good software for live chatting with your customers

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use live chat function with your customers while they are online using your website. Good software to use in order to receive feedback from your clients as well. You get more interaction with your customers.

Cons: The software works well on our desktop computers. However, it has some hiccups when running on certain mobile devices. They have a support center which we have used to solve some problems.

Overall: The software allows us to get more interaction with our customers while they are online browsing our website.

Nice app

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that application. It is really good and its integration other apps. We have used this product daily and it was good experience.

It works pretty nice

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It works pretty nice. Excellent customization. Very flexible options. Easy to use Many features Reliable, updated every almost every week

Cons: A few bugs in the free version. Also, in order to continue you have to pay for upgrade. Mobile app is a bit dated and lacking in features.

Great chat company tool!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the badge system, which generates competition between colleagues. Also I really like the fact you can see what the customer is typing as they write it out, this helps us get their answers together before they press send. We can manage all our companies and contacts from one central point and the best part that you can manage It from everywhere.

Cons: You should improve maybe the user-friendly and simplistic dashboard or create like a box to make your indicators as you want.

Good tool when requiring a high level of communication in the company

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When our director began to show us everything we could achieve with Slack we were eager to use it instantly, and we were not disappointed, the truth is that it is a tool for internal communication that we needed for a long time, since we have managed to improve and optimize the work

Overall: We just do not have words that go against this application, it has facilitated communication and has even helped us to develop with people we did not know well.

This software is the best when you want to connect and understand your customers in a better way

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At the time of continuing to grow, we needed software that will help us to follow up on the demands of our customers, and thus provide a better service based on the recommendations

Overall: I am very grateful to the company that has created such a useful tool for an e-commerce

Everything that we need

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All-in-one suite; I have everything that I need to get the job done. And my team as well. I recommend it.

Cons: I don't have anything negative to say off of the top of my head. I guess if you're forcing me to write something, I'd say there are some aesthetically better laid out programs.

Overall: I can get all the services I need all wrapped in one.

Extremely user friendly. I am able to assist in a prompt manner.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most is the feature that shows what is being typed in on the other end and the link that is provided to see what website the customer is viewing.

Cons: I've noticed that when I pick up some chats it does not have the preset message asking how I may assist them.

Hello, my company was using Zendesk & recently started using Live Agent. So far I really like it.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to see what the customer is typing before-hand. Very handy. It gives me the chance to look up answers for the customer.

Cons: It's hard to explain but I'll try. We use a queue to answer customer questions. 3 people share this queue. Sometimes it rings, and we try to grab the call and it's gone. But then we check a few minutes later and the call is actually there. It's very odd.

Overall: It's a great product and we like it so far

Overall a good platform/experience

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the option to have chat/email/phone all in one. The set-up is fairly straightforward and user friendly.

Cons: Would like more options for phone software integration, their customer support via chat is very scripted and not necessarily responsive to the exact issues