Who Uses This Software?

Businesses looking to eliminate paper processes and achieve operational excellence. Customers include SMB to enterprises.


Average Ratings

125 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ProntoForms
  • www.prontoforms.com
  • Founded 2001
  • Canada

About ProntoForms - Mobile Forms

ProntoForms is a leading provider of smart mobile forms for organizations with large field teams. Rapidly develop custom mobile apps to collect and analyze field data on smartphones and tablets - available either as a standalone solution or as a mobile front-end to corporate systems of record. 100,000+ subscribers harness the intuitive, secure, and scalable solution to increase productivity, improve quality of service, and mitigate risks. No coding required.


ProntoForms - Mobile Forms Features

  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management

ProntoForms - Mobile Forms Reviews Recently Reviewed!


Intelligent Invoicing Made Easy- Pronto Forms Mobile- Forms

Oct 26, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: On the development side- being able to customize an automated invoice to specific requirements of a type of customer that will still provide all requirements of the business side.

On the Implementation side- ease of use. Minimal errors even though humanly driven.

Cons: Difficulty in accessing the actual raw data files after 45 days.

Overall: Our company was using a paper based 3 copy invoicing system 3 years ago and our new owner started out looking to reduce this labour & time consuming process at the end of every monthly billing cycle in the office. We did our research and found Pronto Forms seemed like a good match for getting the job done. The mobile application also allowed us to equip our Service Technicians out in the field with a mobile device to process invoices on the spot. This brought multiple effiencies and time consuming cuts to their work day as well. They were able to process invoices on the spot , obtaining the custmer approval signature and adding as many comments as necessary to alert inside office staff or customer management of a potential issue or condition. Not only are we working more efficiently, but we have reduced some of the added pressure and amount of time the Service Technicians in the field were spending on administration.

The Pronto Forms Development Staff and the Technical Support Staff are easily accessible and respond with solutions in a timely matter. They are easy to work with and bring information to us in a non technical manner, that we who may not be at the same technical level of knowledge, understand.

We continue to work with the Pronto Team to develop and implement custom forms as our business expands, and we offer additional services to newly acquired customer demographics.

We have had great results thus far with Pronto Forms and as we continuing to expand our business will look to their knowledge and expertise for the custom form fit.

Recommendations to other buyers: You don't know what is possible until you ask the question. Anything that our Admin & Service Tech Teams have requested has been made possible or is in development stages as we speak. Dream big.... It's entirely possible!

Taylor Freezer

Oct 29, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The ease of use

Cons: Lack of programming functionality from a design stand point. We need a highly sophisticated form to make this work for us, and we are not yet there.

Overall: The last round of beta releases; Repeating sections & Conditional Logic, is a major step forward, but you need to get caught up on the web portal so we can adjust the forms on beta changes ourselves (I'm also involved with that beta team and reviewed the first draft last week).

Still need major functionality added in file (data source) features and more advanced conditional logic to make this product top end.

Customer service in the past was just so, so and Taylor felt like their voice was not being heard and was actually starting to look at alternatives mostly due to of lack of functionality . But lately since being very involved with various beta teams, the contact level has been superior, and response great. The enhancements we've been asking for, for years are starting to become available and Taylor is starting to see light at the end of the tunnel. If this tend continues, Taylor will continue to deploy this product.

Recommendations to other buyers: Over the past few years and all the new functionality coming on-line, I would like to see a high level overview of the various major parts. If a new customer was looking at this, you need a concept of all the parts so you can properly put forward the conceptual design.

Vendor Response

by ProntoForms on November 04, 2016

Randy,

Great review - we're continually working on our platform and the services that support it, so we're glad to hear improvements are being appreciated.

You're helping us push the envelope of our capabilities, thanks again for helping us in our beta progam.

Best,
Jordan @ ProntoForms

Exceptional Features, Value, Service

Oct 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple to use, almost fail proof for data flow, and consistently functions as promised

Cons: Need to updated form content a bit clumsy

Overall: Form the very start, the ProntoForms people and their forms & service have been exceptional. My custom form processes, for entry & approval were addressed by the ProntoForms developers under the guidance of an wonderful Project Manager. They listed carefully and created an APP environment to meet the demanding needs of the salesforce. we covered every aspect, process steps, details on the screen, best formats, folders, data flow, yes, we covered everything.. The account management group was always there to provide support and consultation too.

Our ProntoForm form is successfully operating after two years in production - still going strong. A true measure of success- satisfied salespeople.. that's a great accomplishment!

The PronotForms support team is one of the best that I've ever experienced.. Timely, practical accurate responses and solutions, even going the extra mile to provide creative options when I have exceptions!

Every member of ProntoForms team is personable, dedicated, and focused..

Ask me about value?.. Satisfied salespeople, a service level near 100%. my management pleased with the data received, and I have time for other projects .. PRICELESS

Thanks ProntoForms - SUPER Job!!

Recommendations to other buyers: Don't hesitate to contact ProntoForms to realize big value. Their software / APP environment is exceptional!

Diversified Maintenance Pronto Forms Review

Nov 01, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to create information in real time. The ability to have custom emails and multiple destinations and using filters to distribute just what they need to know. Capturing pictures and signatures. Map locations and many other features. And the ability to customize any form to any type of business.

Cons: The forms builder not allowing us to use bold or underline or other fonts to really make our forms look good. The PDFs are still a little plain and we would like to make them look better. Things like indenting and others would make it easier to make the forms look better.

Overall: Pronto Forms has provided a platform in which we can give the much needed feedback to the users. It gives us the information necessary to manage our teams and make business decisions. The best part is how quickly we can receive the information. Getting QCs or KPIs in real time as soon as the submit them is priceless.

Recommendations to other buyers: When going to a site, would love to be able to see the last QC done at that site.

Vendor Response

by ProntoForms on November 04, 2016

Patricia,

Thank you for the review.

We have functionality that will support being able to see the last QC done at a site! Expect contact from your account manager shortly to take you through it.

Best,
Jordan @ ProntoForms

Capterra loader

Easy to configure, create forms, create users, create roles, give access, feeding data, API

Feb 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been supporting the ProntoForms Application from 4 years. All features are very easy to use and manage. All features are very effective. Users iPad might have different forms. Even a forms that has 7 pages, no issue at all. I worked on API to push data for the forms into iPad. Users submit the records and will back to the server to automatic feed into database. Customize whole cycle was great and success. Creating Users, Creating roles, security access, creating form space and forms are very easy. All features to create form are there. Customize forms can be create easily.

Cons: As a software engineer, I don't see any cons on this application. But I see that a user can use either iPad or iPhone. One user cannot use both. If user want to use both there will be two license and two user. If a user can use at least two devices from same license and same user name that will great.

Overall: Signing up the member without using paper form. That avoid the data re-entry.

Pronto - The Best Mobile Reporting Tool on the Market

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end.

Cons: I don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced.

Overall: Pronto is a great product that offers lots of functionality and almost endless customization. I like the ability to create custom forms from scratch or by customizing existing forms that are already pre-loaded into Pronto. You can continually tweak your form in order to get the data that you desire in the format that you desire. The support pages offer lots of advice in order to assist you in getting your forms to perform how you want. I've been able to figure out most things simply by reading the help articles and then trying it out. The few times that I've had to call customer support, I've always spoken with a friendly, helpful, and knowledgeable customer service representative.

My only real critique of Pronto is the fact that data results cannot be permanently stored on the Pronto web portal. In Pronto's defense, it does offer lots of options for backing up your data such as Google Drive, Drop Box, etc. However, I really like the filtering options that Pronto offers on their web portal, and I can't filter data that's over 45 days old. It disappears.

All in all, it's a really great product, and it has really changed our operation in a positive manner. I've used a few other would-be Pronto competitors, but Pronto is the best product overall, hands down.

Easy to use and effective form building

Aug 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: ProntoForms has been a brilliant way of integrating their forms into our everyday jobs and custom built systems. The latest version of the form builder is a very powerful tool allowing you to build complicated forms in no time at all. The forms are easy to use for users and do not require a lot of training before using it out on the job. We can't fault the support team, they answer your questions where possible and will pass on to the appropriate person if required.

Cons: Although there can sometimes be issues when the forms are sent/received, the support team are on hand and is generally fixed with ease. Any ongoing issues are passed onto development for fixing.

Great For All Depts in My Business

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: 1. Easy platform enables all our field techs to submit vital information back to the office and management.

2. General contractors require our field employees fill out daily job reports by hand but now they accept our reports in Pronto. We simply add their email address in the distribution.

3. We export timesheet data into Excel and import into our payroll system. O more data entry.

Cons: Would like to make contractual language on our work orders smaller than the rest of the pages.

Overall: Love Pronto Forms for payroll, safety, project management, Human Resources, Purchasing Dept and inventory tracking.

Revolutionised our business

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have moved from paper triplicate job sheets which often got lost, took a while to return to the office to manually invoice to a paperless dynamic company. Therefore we invoice much quicker and our cash flow is much better. Customers love to see images / photos of the jobs we do. We can also drill down into the types of jobs we are completing and therefore focus on the most profitable areas of the business.

Cons: It's just the best tool we have but I need to spend a bit more time making it work better for us. Can't say there's much wrong with the way we use it.

KONE safety audits

Oct 26, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease for the end-users

Cons: behind the scenes when setting up destinations, etc. can be confusing.

Overall: Our 640+ end-users are very pleased with the product and we've created many efficiencies that we did not have with paper audits. Completing audits is a very simple process using the app on your device. However, as an administrator, setting up the forms and understanding how to set up destinations has been the most challenging part of this process for myself. Thankfully, your tech support team has been very helpful in troubleshooting. Additionally, it would be nice to have more notification when PF develops new functionality. I rarely see any announcements anymore about new products or functionality.

App worked fine until a few days ago

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It remembers the log in info so there's no need to enter it every time

I like the swipe feature to navigate the input fields

Easy to upload pictures

The questions are relevant to me and my job

Many details can be entered to make submissions customized

Progress bar at the bottom of page

Home page is simple and easy to navigate

I get an email after every submission

It is easy to edit previous form submissions

Cons: Password reset doesn't work

Support is hard to reach

Overall: Eliminating paper logs for refrigerant use makes compliance with EPA regulations automatic. All my retail location information is in the database, so I can submit information without unnecessary typing

The best one in the world.

Oct 29, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fast to process the date.

Cons: The layout.

Overall: The ProntoForms is an amazing tool and very useful for different types of businesses.

The use of the platform is simple, agile and with excellent benefits for the daily operation of the company.

I recommend the using of the solution to all people that to looking for delivery processes and run more securely services, fast and at low cost.

As a suggestion, perhaps improvements in system layout and new ways to automate certain responses and results between the different responses of the developed forms.

Juan is the number one!!!!

Recommendations to other buyers: To improve the connection between the answers.

The move to field reporting

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility of provided services, the integration of our own data within questions and the ability to incorporate programming and calculations within the forms.

Cons: Takes a while to understand the terminology of some of the Team and Group settings.

Overall: ProntoForms has been assisting us in the successful move to field reporting for a number of years now. We continue to develop both productivity and service offerings to our clients with this solution at the fraction of the cost of a bespoke offering. Truly flexible and reliable.

We use this program to track quality and safety inspections and is easy to use for our field manager

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: How easy it is to use, and how fast a new user is able to go up and going,

Good user friendly reports can be scheduled

Cons: One thing that would be nice to be able to do is to click on pictures and view them without having to login as I have employees that receive completed forms and have to enlarge the photos

The only thing that comes to mind is when they took away right for Admins to make certain changes, however, I was able to get back most of them so all is good for now

Capterra loader

The Best Customizable software out there for mobile forms

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That we can customize it to our needs. The flexibility and the technical advances of the way we can do things. Being able to incorporate signatures, pictures, calculations, geostamps and much, much more.

Cons: I can't think of anything that we don't like considering they take into consideration what we don't like and try to make it better for us.

Overall: We are continuously working with Pronto Forms to make this software the best it can be to suit ours and other companies needs.

Easy to use, economical, efficient and a time saver

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use pronto forms mostly for time sheets and safety sheets. I love getting all the information I need from the crew on site right away as opposed to waiting until the end of the week for them to bring it in. It's also great that the customer can get a copy of the paperwork immediately and we can collect signatures and take pictures of the work we did for back up.

Overall: We save time and money being able to process information faster thanks to Pronto Forms.

Prontoforms helps keep our company green!

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service is always on the ball. We have implemented forms which have improved our QC and company morale.

Cons: The software is expensive. The app is very glitchy and sometimes crashes when you use it on a microsoft surface.

Overall: This software allows us to do all of our safety documentation on a digital platform which saves thousands of pieces of paper each month. It has allowed us to streamline our safety program and save lots of time and energy.

Capterra loader

Great Product!!

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We have enjoyed the dashboard interface and the app is user friendly. Their customer service is very helpful. Once the forms are created they are easy to launch. The App allows you to take photos and place them into any form. I would recommend this program.

Cons: The custom forms take a while to create, but once they are created they are easy to edit and make changes.

Amazing app that has the potential to not only rid you of paper forms, but save time and money

Nov 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use

Customizable to fit your company needs

Saves our users time

Reduces errors by custom tailoring the data in the forms to our users

Great customer service

Cons: Could have even more complex customization

Has a few bugs - but they are often patched quickly

Wish we had more admin options

Overall: Saves us time, money, and the hassle of paper forms.

I use it for reporting purposes

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to fill out the customized forms, dashboard is easy to use, customer service has been great, there is always check ins to use by your company.

Cons: I have no cons t speak of at this time, maybe the fact that this 'con' question should not be 100 character minimum!

Overall: easy form to fill out, easy access to the form to use, easy reporting, easy modifications if we need them

The End of Paper Forms

Oct 31, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very large template library to allow for review of sample forms. Once a form is developed the ability to alter or modify the form to meet changing needs.

Cons: It is often hard to find all the technical issues for development of a form. Such as how to dispatch forms, codes for using strings and other issues to help make form use helpful. The online help is nice but a comprehensive manual would be nice.

Overall: Since the implementation of ProntoForms, as a trial, more departments have requested the conversion to ProntoForms. It was relatively easy to get up and running and with some additional professional services training the options are limitless on what we will be able to use ProntoForms for in our agency. From inspections to training checklists we will be able to streamline our efforts spending more time working and less time shuffling papers and filing. Another interesting side effect is the wide acceptance of technology by staff that normally does not welcome technology. Once they see how easy it is to use the forms, they welcome the new system and features such as recording, photos and sketches . We look forward to growing our application of ProntoForms to meet our needs.

Perfect program and customizable

Oct 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use.

Cons: There are no cons in my opinion. The form could be adapted and revised to fit our business needs even better if we needed them to

Overall: I give this highest recommendation. Our company has been using it in our business for several years and it saves hours and hours of time and money. And it's very easy to use.

Recommendations to other buyers: Just asked Pronto for anything you need to because they can do everything.

Great Program for our Business

Jul 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: We get great customer response to there very own custom form! Having that ability to make custom specific for each individual customer is priceless

Cons: I find the customer service experience can be a little less than easy to deal with. They prefer to try and fix a problem with video tutial or support links.

EMIS System Professional

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Highly configurable, quick start up, excellent technical support. I'm using their platform to collect data and integrate with my clients' databases .

Cons: They can never tell me when their next release is scheduled for. I also can't seem to find their support hours anywhere on their website.

Prontoforms review survey - Amtrak

Oct 31, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly. Easy to aggravate through the Pronto process.

Cons: For those using the Prontoforms and are not tech savvy, a more visibility and hands on for customer support.

Overall: Prontoforms has been a pleasant experience for our needs within the Amtrak customer service dept. We look forward to a continued working relationship with the Pronto group.

Haddon

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best and easiest solution to use and create new forms that I have ever used

Cons: nothing to complain about not sure why you would need 40 characters for something that has no cons?

Overall: We service the Health Care market and timely reporting is a must and ProntoForms from day 1 has been superb

Amazing product for mobile form automation. Designed for ease of use.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product enables us to collect various field data and feed it into our corporate EH&S, Asset Management and other systems. The forms are easy to build and intuitive to use. This saves a lot of time and effort and avoids the need for paper forms and subsequent manual transcription efforts. The data is also be made available in variety of formats and can be stored on a cloud / FTP and/or delivered via e-mail. The data is also well back-up and, if any of the submissions are lost due to a human error, these can be recovered in no time by anyone with ProntoForms admin credentials. This is a really well thought-out and designed product.

Cons: There is not much to state here. We recently discovered a minor bug related to a non-standard drop-down pre-population step but that was very quickly addressed by ProntoForms, so no longer an issue.

Overall: Continuous savings on time and effort. Greater efficiencies. Employee satisfaction.

Remote users can register all data on forms using their cellular phones and tablets.

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, the forms are easy to fill. as simple as a choose an option. I use different forms for different departments. Several data destinations are excellent.

Overall: It maintains my business running all time. Remote users are able to send data to my office any time from every where

Prontoforms review

Oct 28, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use.

Cons: Analytics

Overall: It has worked well for documenting sales efforts of team with low supervision or visibility. We have been able to develop different surveys to improve business effectiveness.

Vendor Response

by ProntoForms on November 04, 2016

Giancarlo,

Thank you for the great review.

Regarding analytics, I understand you have a call coming up to explore our analytics capabilities.

Our analytics engine is powered by Birst, which has been identified as an industry leader by Gartner - I'm confident that you will find it to be an impressive tool.

Best,
Jordan @ ProntoForms

Very easy to use. You can save the information and go back to finish up later if needed.

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Can add or delete according to your business needs. Very easy to use. Great customer service help when the program is acting up.

Cons: Wish you can add more pictures in the subject line. Program only allow 5 max. Wish there is more options around the program

Easy to use easy to update

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use when creating or editing forms is fabulous!!! The forms are clean and look very professional as you can upload logo

Cons: Customer service to resolve issues Once I accidentally changed my admin status and took 3 days to resolve

Overall: Daily job cost tracking

Handles the processes that we needed a forms solution for.

Dec 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use. Off line form submitting is a big plus. It will then upload the data once you establish a connection.

Cons: Some development features could be more user friendly. Ability to fix a form that errored on submitting without contacting support.

Pronto - The Best Mobile Reporting Tool on the Market

Jan 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end. We use pronto forms mostly for time sheets and safety sheets. I love getting all the information I need from the crew on site right away as opposed to waiting until the end of the week for them to bring it in. It's also great that the customer can get a copy of the paperwork immediately and we can collect signatures and take pictures of the work we did for back up.

Cons: I don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced. behind the scenes when setting up destinations, etc. can be confusing.

Love it

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to design forms just the way I want them, and how I want them work.

Instantly deploy them my work force.

Cons: New version and previous version of help topics are not well separated.

Smart logic function could give more details about what each does.

I'd like to see a preview pane open so I can see what I'm building as I go.

Overall: My business requires good documentation, and Pronto Forms delivers it.

Capterra loader

One Of The Best Things We Have Done

Sep 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use & flexibility. We have a pronto form for many of our daily construction activities and often will create custom forms for specific projects.

Cons: File attachment limitation & not able to attach & send videos.

Great Product

Oct 26, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We receive valuable business intelligence based on the data inputted through forms.

Cons: The forms have been buggy for some areas in which we are using them. Specifically, wet works forms.

Overall: Great product that is highly customizable and will provide valuable business intelligence. Implementation team has been quick to understand our business needs and develop forms that are useful to us. App is easy to use. Customer service responses are quick. My only complaint is that when support is needed, responders are too literal and aren't very intuitive. There aren't likely to respond with a holistic approach to solving an issue.

Recommendations to other buyers: When support is needed, it would be great if the responders could be less literal in their responses and provide a more intuitive, holistic response. I have found that it is often frustrating to approach support with a problem because when reporting a problem the question might not be clear until deep into the support conversation. If the responders had a better understanding of the work flow for the company, this might help their responses.

An easy way to collect data in the field that we can use in all reporting aspects.

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up, easy to create data exports out of and utilize the data. We can get everything we need from a field user to report on incidents, inspections, and inventories without additional setup. There are always need advancements coming out that allow us to collect data in a more efficient way too, so we can improve our own processes.

Cons: Conversion to the new V2 version of each form, while very worthwhile, can be a bit cumbersome as you try to reinvent each process. V1 interface can be difficult to select the correct row to edit, but that problem will be going away soon as we shift everything to V2.

Overall: Easy data collection that we can integration with our system to pull data efficiently

Has made my life a WHOLE lot easier

Oct 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not only is the software easy for the office staff but it is also easy to use for the technicians who not always are the best at record keeping.

Cons: I guess my only complaint would be that its sometimes confusing when designing a new form and getting it implemented, but any time I've had a problem, one phone call is all it took to help me.

ProntoForms

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The app is very easy to use and we were able to go paperless!!

Cons: Forms get locked and don't allow local, easy updates

Overall: We have saved time and money going wit ProntoForms - I recommend it!

It's perfect for our rental form solutions

Dec 06, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It eliminates paper, it cuts down on time filling out paper work, it's easily integrated with Google Drive or other type of data forms. It's amazing to say the least.

Cons: Definitely a steep learning curve but if you're willing to sit down and learn, you'll figure it out. Plus the support team is fantastic. They always answer questions and you also have access to the support forum for answers.

Overall: It helps streamline our process and eliminates the need to print out forms and have extra unwanted paperwork floating around.

The product is fantastic! Customer service can be difficult

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that you can customize it to your exact needs. It has saved our field technicians a TON of time not having to fill out redundant paperwork.

Cons: Getting updates done can be time consuming. I don't really understand the admin site, to me it is not very user friendly.

Overall: Time Savings, and accuracy of paperwork are the biggest things.

Prontoforms helps our team easily capture information in an organized an effective way.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Professional looking reports, easy to use, easy to update, easy to deploy. The ability to pre-load inspection data prior to performing inspection allows for users to spend less time inputting data that has no value to the inspection besides identifying it.

Cons: As far as I know, there is no ability to change colors or theme of a form. I would like the ability to store certain forms in folders on my device, rather than scrolling through a large list of forms that are available.

Solves many problems

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great application for bigger analytics view

Pros: It has a robust feature set and good support as well. It's a huge plus that the solution supports an unlimited amount of forms. It is easy to use and it is very stable

Cons: It takes an hour to update Prontoforms when utilizing outside data sources and sometimes the help documents are less than helpful. Some projects take back and forth and follow up on our part instead of the pronto forms team driving the closures

Excelent app!!

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Data base info is used on excell and the bussines inteligence to make reports

Cons: Mobile forms format is very short on the side

Brilliant, never looked back! Staff love it!

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and increased efficiency of data flow. More time for staff on shop floor to concentrate on sales

Cons: Not all features available immediately, user can only have on one device. Would like a windows version for office users

Overall: Time saving, data flow and accuracy increased, making processes more streamlined.

Capterra loader

Overall good experience. Great customer support.

Jan 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Real time changes, ability to have forms for different purposes, automatic distribution of forms, use of photos in reports and presentations

Cons: Learning curve to build forms can be difficult. Training other members of my team is time consuming and tedious. There are likely some functions of Pronto that I am unaware of, but due to time restraints, I don't look for these features. Dumping data in excel is easy but organizing the data is time consuming.

GREAT HELP

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: FAST AND EFFICIENT. EASY TO USE. WILL RECOMMEND

Cons: SOMETIMES TAKES TOO LONG TO RECONCILE...

Easy to use and analyze data

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes analyzing service data easy to create, read, and understand. Forms are simple and easy to ready.

Cons: It can be slightly time consuming to set up the data filters the first time but once they are setup there isn't any issues.

Overall: Data analyzing and statistics

Very pleased with the entire experience

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to build forms and distribute data without any programming skills. ProntoForms' development team managed our more complex functions and reports. It's a good combination of being able to build our own forms and still have technical resources available when necessary. Support has always been prompt and knowledgeable.

Cons: It would be nice for our users to be able to use their license on more than one device at a time. Our inspectors use tablets and phones.

Overall: We needed to be able to queue data on mobile devices when wifi/cellular was temporarily unavailable. ProntoForms works great for this.

Solving Problems

May 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to create all data needed for day to day jobs, mobile accessibility is great also, flexibility in all aspects

Cons: takes a little too long to update and transfer information between the software and database and where it is held

My colleague have been using for months and they are satisfy with the app, simplify all the process.

Oct 26, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for design. Creating the workflow is very simple once you know all the capabilities.

Support team also is very helpful in giving some tricks to solve the problems.

Cons: Not able to change the font or color, not many control choices to use, some has limited capability.

Unable to change the Control size, some are too small for finger.

Overall: Streamline the work process in my company.

Pronto Forms-Experience and Use of Set-Up for Mobile Forms

Aug 27, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Able to retrieve reports by using filters

Cons: Ease of use was a challenge for me; nothing else.

Overall: Monitoring work orders; able to access work orders from desktop or mobile device; customer service reps were patient and always available

Pronto Forms Works For Us

Aug 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The customization is pretty awesome. Sure there is a learning curve but once you play around with it enough you will be quick to pick it up. If there is something you are unsure about, just give tech support a call and they will walk you through it. They are great with support. Being able to scan inventory is a big deal for us. We are working on ways to track our inventory going in and out of our business. Pronto Forms is really helping solve an issue we once had. No more paper. You know how awesome that is in itself. So worth it.

Cons: The learning curve but it's kind of expected. The software is powerful, and powerful software takes some learning to make it how you want.

Simple to use, Powerful to scale

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is very easy to setup. It integrates with any database

Cons: We needed to support the fixed form fields in portuguese. But it was ok

Overall: Reducing costs and streamlining decisions.

Capterra loader

Shop Operations are a breeze

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Super easy to customize and brand for shop use. Easy to give access to our franchisees

Cons: Not as intuiative as I would have liked for initial set up, but customer support was very very helpful

Overall: Using fo shop operations and tracking of daily sales. Able to take paper forms and make them accessible digitally. Great for our independent shop owner.s

A game changer

Oct 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy setup, flawless integration.

Cons: none

Overall: Prontoforms speeds up my invoice cycle, and that translate to more money in my pocket. This time for manual document processing has come to an end.

Recommendations to other buyers: Make possible table like answers

the company is very professional

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very Fast, User Friendly,efficient,

the best of all is that we get our report s right away and we can invoice right away

Overall: faster reports, happy Customer

Capterra loader

Best Solution for Data Gathering

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The design allows for efficient capturing of data from remote employees. We took our Sales process down from a couple day ordeal to a 10 min session with ProntoForms to get a job ready for quoting and production.

Cons: I really would like to display photos attached to items for a customer facing quick quoting design. Would be a simple addition to an already great and very polished platform. Also more integrations would be nice as there are some many places to put data these days.

Overall: Has been great! It took less than 5 mins to sell the product to my team after creating a proof of concept during my free trial. Its also great to have a native iOS app because it works so well.

Overall ProntoForms is a great product

Oct 26, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to use and to take pictures,pretty basic

Cons: Na

Overall: ProntoForms is a great way to perform store audits and to stay on top of your teams performance and quality of work,it's also a great way to share with your store managers of things that are getting done and items that can use improvements,you can also build a strong relationship with store managers etc by performing weekly audits they really appreciate that

Recommendations to other buyers: Great for business use

Collect and analyze service data

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and filters for faster data collection. Drops the data into an excel spreadsheet for better and faster analyzing.

Cons: Setting the filters up for the 1st time took some time. Once they were setup it was easy to set up other filters afterwards.

Overall: Easy data collection and ability to analyze quickly

Capterra loader

BEST THING ON MARKET IF YOU WANT TO SAVE YOUR TIME FROM MULTIPLE FORMS

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use,

saves paper,

helps environment

good customer support

save time and money.

cloud storage.

Cons: MAybe need to work on improving the conditional logic, sometimes it is very difficult to use it.

Also providing users the ability to update the font would very help full.

Suit all my needs

Dec 11, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Forms flexibility. Is highly customizable for any task. Also it can be updated in-house without hiring a new technician.

Cons: Lack of reports (monthly, weekly or daily). Forms are easy to tailored for the business type. So should be the forms reports.

Overall: Timely forms and paperless archiving

Capterra loader

ProntoForms FTW

Oct 26, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to integrate with other enterprise systems.

Cons: some of the navigation and naming is not intuitive to the average person.

Overall: It is the first technology implementation that my team has ever consistently been excited to use. It is easy to understand for the end user. Big win for me and my team!

Great product to work with a different array of forms.

Feb 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Real time inspections are awesome. It allows you to geo track them and stamps the location where it was submitted from.

Cons: only one device per user. Some times it is convenient to go from phone to ipad but I am not able to do this on this unless I buy another license.

Overall: Keep track of my teams activity better.

Straightforward, easy to use, and cross platform compatibility

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like that there are many question types and for are available. We also like to be able to annotate and sketch directly on images attachments. The notion of drafts and production versions are very useful also.

Cons: ProntoForms is really great to gather and compile data from remote locations easily in a structured manner. It is even possible to send the data in a spreadsheet in Google Drive or in a SharePoint list. One area that could be improved is generating custom Word reports. The DREL templates are not very user friendly and the result is often unreliable.

Easy use and fantastic experience.

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and professionalism

Cons: None

Overall: Since pronto forms I have been able to do a quicker and more professional job for our clients, the great layout on the paperwork has make it easier to communicate, filled and turn inspection, contracts and changes on our company more professional than it was in paper.

Thank you pronto forms

Recommendations to other buyers: No

Pronto Forms Review

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to create forms that fit your needs

Cons: Its a little hard to navigate at first but once you get that hang of it its great!

Overall: Pronto made it easy for me to create the forms needed for our line of work!

Overall good experience

Feb 22, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: It is for the most part very flexible. You don't need to code. The data can be exported as xml, Jason format.

Cons: I wish it can have for more flexibility for programmers. Wish when modify the file the modified data can be appended to the extracted file name. Several versions of the same file create more work for downstream automation if the files are needed to be loaded to a database and archived.

helped move our company from paper to electronic with ongoing improvements and efficiencies.

Dec 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ability to change forms on the fly and have them immediately updated and available for use by a large number of users.

Cons: Setting up destinations, documents, etc. Very confusing unless you're doing it on a consistent basis.

Very customizable form solution

Nov 30, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: - highly customizable with a wide range of features for forms app

- It supports a multitude of mobile apps

- helpful customer support team

Cons: - some reliability issues with data destinations - forms get stuck

- quite learning curve to develop the app space

Review of Prontoforms

Oct 26, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: not able to upload more pictures

Overall: Easy to use compare to others. I would like to be able to go back to a wet work schedule and be able to edit or upload pictures. Be able to upload more than 10 pictures.

Recommendations to other buyers: not at this time

Great way to go paperless

Oct 26, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Increased complexity would be appreciated, especially in regards to conditional formatting options wherein a form is customized based on answers... I realize this is somewhat possible using skip page functionality, but this can be a logistical nightmare to setup.

Overall: Since subscribing over two years ago, we have transitioned almost all of our formerly "paper copy" Field Forms to the user friendly digital platform offered by ProntoForms. We no longer lose track of important information recorded in the field and our use of paper has been drastically reduced. Customer support is also top notch!

Recommendations to other buyers: More Customization options for output form would be nice

Vendor Response

by ProntoForms on November 04, 2016

Drew,

Conditional formatting is in fact a feature we support - your account manager will contact you to walk you through it!

Regards,
Jordan @ ProntoForms

Quickest return investment on anything in the tech space

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use for non tech savvy individuals.

Cons: I truly cannot think of any con that would not be related to my industry.

Pronto has created a simple workflow system that allows better turnaround time

Oct 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It's available on Andorid and iOS devices and is the same expierence. With Version 2 of the form builder, conditional logic is now avaiable in order to hide sections not applicable to certain work flows.

Cons: Redundent clicking to submit forms. Also forms don't always make it to thier destination due to sync up issues.

Awesome

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use in terms of customization and implementation unlike other softwares that are in the market. No coding required.

Cons: The white label tends to be expensive so it basically forces you to use their brand but other than that its a great software

Overall: Paperless environment

it's a great tool to do daily form on the field without going through the hassle of papers

May 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, ability to carry multiple forms in your smartphone with just one click.

Once you start using Pronto forms you never have to worry about organizing multiple forms.

Cons: Creating forms and interface while creating it, it's very confusing to use conditional logic while creating forms. the interface could be upgraded to make it more user-friendly

Overall: not having to print and manage multiple forms while on the site. Ease of organizing all the forms.

saving printer and paper cost.

Great Things Early on

Jun 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Integrations (Salesforce, SharePoint, etc)

All-in-One Platform versus connecting via 3rd party APIs

Reporting & Analytics on platform

Cons: Backend could be a little more user friendly and intuitive. Overall its very solid and robust, but easy to get lost and not find what you're looking for immediately as a newbie.

Overall: Able to integrate our field forms with other platforms like Salesforce to keep information and data clean and fresh in an efficient way. Looking forward to building more and more!

Several clients are using it and love it! Easy way to gather inspection info offline from the field

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use. Our customers like the handheld device to enter their data. Plus, Prontoforms customer service is amazing! There is never a wait when I call and they either resolve the issue/question right away or follow-up shortly.

Cons: A few of the functionalities are not that intuitive. But looks like the new version will have several of the functionalities we are waiting for (i.e. hide/show logic dependent on previous questions)

Pick of the bunch

Aug 29, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I appreciate the look of the App on Mobile devices.

Cons: Web portal not always so intuitive to find settings I am looking for. Though have been able to easily find solutions, using online support articles.

Overall: Have only just begun. Easily creating a couple of forms for our Australian operations. Will look for more opportunities to exploit the potential of ProntoForms.

Having trialled many other options, I settled on using ProntoForms for the matter of cost effectiveness and broad feature set.

Worked with the pronto forms team to setup inspections for our plant maintenance program

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy user experience on the front end with the iPads

Automatic email notifications and reports of findings

Simple setup of forms online with multiple data entry types available.

Cons: Currently no way to define limits for acceptable/unacceptable data entry (upper/lower limit for pressure for example)

Would like a way to add some formatting to the output reports

Overall: Reduction of paperwork from paper inspection forms at the plant.

Amazing solution

Apr 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The API and the mobile APPS. Actually the API is very useful because we use to integrate Prontoforms with external developments.

Cons: The mobile/admin UX & UI is pretty bad. I encourage you to make a complete update with a UX & UI expert designer.

Great people, great service, great features!

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The outputs look great! Can be geo-stamped and is able to work off-line when there's a lapse of wireless coverage. Lots of features available without an overwhelming price tag. Lots of ways to export your data as well to make sure it's going to the right locations.

Cons: The back end of the software has a bit of a learning curve, but after you get to learn it becomes second nature.

Duggan Brothers

Nov 01, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Very good system, however the difficulty / issue I have is that if we need to go back to a report to give it an update we either have to redo a full report of amend the pdf / word document. I would also like to track what is on the devices in the drafts section as some of the forms are not being issued in time by the guys on site. Overall it is a good starting point for me with the guys on site, but does not fulfil our every need. I would also like to get an excel tracker in place that I can see some stats on the forms being issued / not issued etc.

Vendor Response

by ProntoForms on November 04, 2016

Mick,

Thanks for the review!

The features you mentioned are in fact within our capabilities. Your account manager will take you through what it will look like!

Jordan @ ProntoForms

It's been quite pleasant!

May 09, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it use to set up and post a form and how well it translate to the Mobile Platform. Mobile intration

Cons: It was a bit difficult getting started. While the form itself was easy enough to build on mobile, I didn't feel like it was overly intuitive.

Overall: The ability to send out mass blanket surveys to large sales bodies is absolutely essential for what we do. So on that alone, I'm sold!

Good tool to keep track of service items.

Feb 13, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the step by step process my technicians need to go through before they can submit a form. I also liked the fact that I receive a PDF upon completion of a report by my team.

Cons: The software is a little confusing and hard to setup. I would like a little more instruction through the process.

Overall: Recover lost revenue through lost job tickets and service reports.

Capterra loader

I went from my original inquiry to up and running with customized work orders in just over a week.

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how this software integrates with QB online and all submitted forms go directly to my Google Drive. The ease of use makes it simple for industry vets who

Cons: I wish there was more customization on font sizes. Currently they only offer 3 sizes, a small, medium and large. I'd really like to get my workorder down to a single page.

Great Form, very easy to use!

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use! Very simple and easy. The email after with the PDF is very helpful and I save that into a folder for each location. I think that the process is quick and easy now for me using the Pronto forms.

Cons: maybe loading , I think it may have to do with my location and if I am out in the field and a don't get good signal or if I am at the office and get a good signal.

Time-saving business app

Oct 04, 2013
5/5
Overall

Comments: I am an HVAC operator in Vermont and have been using ProntoForms. It has saved me and my field technicians a considerable amount of data entry time. We don't have to employ an administrator to transcribe notes into the computer anymore.

Pros: We can use it on a phone or on a tablet and send info we get at the job site back to the office in real-time. Once it's set up and deployed properly, the technicians find it easy to use. Our guys also like the lookup tables that pre-populate forms.

Cons: If you want to really have a robust setup of ProntoForms, it could take a little bit of time to set up. Other than that, we have no complaints

ProntoForms Review

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps all of the forms in one place so i can easily choose the form and fill it out.

Cons: There isn't an option to remove forms on the user side.

I build the pronto forms and it is very easy and intuitive

Oct 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use and is simple to create new forms from old ones. the help facility and customer support is great

Cons: can't do everything with it that we want it to but for the money it is sufficient. Would like to be able to copy from 1 page to the next

Overall: took us away from paper forms and allows a significant savings and time to get field reports

great and easy to build forms and deploy in a maintenance environment

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: easy to build forms and also link them to where you want to see your results/dashboards. Support is always helpful and chat feature is nice

Cons: flexibility of what a form looks like on the iPad. Would be nice to make form look differently in terms of design where it looks more like the PDF version

Great Product

Oct 31, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Our overall experience has been good. Pronto Forms has most of the features we need. The one thing it is missing that we would like is conditional field logic. The application build quality has been mostly very good. The Customer support experience has been good. The only criticism I have would be around the custom services. We had a custom PDF created and had some issues with build quality. They need to do more internal testing before turning the work over to the customer.

Vendor Response

by ProntoForms on November 04, 2016

Doran,

Conditional field logic is in fact a feature we support - your account manager will be in touch to showcase it for you!

Regards,
Jordan @ ProntoForms

ProntoForms has been a great tool for easily gathering field data.

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The tool and forms are very easy to use. The set up has so much customization built into it. Customer support is terrific. The cost is reasonable.

Cons: Can get a bit complex at times to build your own form, but support will help when needed. Professional services rates are decent.

Has been very useful we have improved the flow of information

Jan 19, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The facility to create or modify forms and adapt them to our needs. The implementation to our branch of work

Cons: Unable to link forms. for example an entry and exit of merchandise with the same reference number. It would be very helpful

Overall: The ability to send alerts to our customers about our service.

Pronto Forms review

Oct 26, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

use of photos

Emailing of tesults

Cons: Limited photo storage

Overall: Very pleased with the ease-of-use of this application only issues I have is sometimes trying to find forms saved on my mobile that disappear would like the ability to be able to save additional pictures on another page if possible

Recommendations to other buyers: Seems to lock up at times. Can't recover sent forms to edit

Like using the app

Oct 26, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the way you can take pictures and draw on them.

Cons: I don't like that you cannot write on the pictures to explain what or why.

Overall: Hello I use the app on a daily basis for auditing custodial accounts throughout Northen California. I love the features that come with it. Thank you

Recommendations to other buyers: Please add the function to type on pictures.

Makes field data capture easy

Dec 06, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use for folks who are not tech savvy. Saves the need to purchase additional software license.

Easy to set up basic forms

Dec 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: - ease of use

- ability to review forms remotely

- ability to set up new forms for new projects quickly

Cons: - Steep learning curve to set up forms to automatically load data

- have to repeat data destination set-up for each new project form

Really straightforward with a decent feature set.

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Creating new forms is a breeze and analyzing the results is made very easy with google drive integration.

Cons: The lack of unified logins across devices is a definite drawback that does hinder usability a bit but it is far from a dealbreaker

ProntoForms has made things more efficient, accurate and is saving users time

Nov 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to complete forms on your phone or tablet and not having to wait until you get home to utilize your laptop

Cons: ability to make changes when different scenarios arise. This has been a cause of frustration for our users

Overall: East of use