--- title: "Determ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Determ Software - reviews, pricing plans, popular comparisons to other Social Media Monitoring products and more." source_url: "https://www.capterra.com/p/154479/Determ/" page_type: "product" language: "en" --- # Determ Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Determ ## What is Determ? Find out what customers say about your brand or product in no time. Use Determ to track social media (FB, YouTube, Instagram, Twitter, etc.) and all of web for mentions of your choosing. What you can expect: - user friendly feed - unlimited users - automatic sentiment analysis - custom & branded reports - automated actions - alerts & digests - numerous data export options - real-time customer support ## What is Determ used for? [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 39 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 3% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Determ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.determ.com/&name=Determ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Determ 4.4 (39) VS. [4.5 (1,144)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (39) Ease Of Use 4.5 (535) Value For Money 4.3 (34) Value For Money 4.3 (489) Customer Service 4.7 (36) Customer Service 4.6 (510) ## Determ alternatives [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (531)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Determ Overview ### Which roles and teams benefit most from Determ? Determ is most used by PR managers, communications teams, and marketing leaders who need to monitor media coverage, track brand mentions, and measure campaign impact. Executives and directors use it for competitive visibility and reputation oversight, while analysts and digital strategists rely on it to surface insights and inform reporting. Answer based on 39 reviews Overview ### What company size and industries is Determ built for? Determ is built primarily for small businesses, which make up 82% of reviewers, especially in Public Relations and Communications at 23%. It also serves marketers, with Marketing and Advertising accounting for 15% of reviewers, plus Information Technology and Services at 10%, with some use among midsize businesses at 13% and enterprises at 5%. Answer based on 39 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Determ? Determ offers Boolean Search, media monitoring, and customer support for tracking online mentions and conversations. It also includes brand tracking, competitor monitoring, and review monitoring, plus alerts and notifications, sentiment analysis, real-time analytics, customizable reports, and visual analytics for measuring performance across channels. Integrations ### Which third-party tools and platforms does Determ integrate with? Determ integrates with Slack and Zapier, and reviewer mentions also reference Google Trends and SentiOne. These integrations cover team communication, automation, and social listening workflows, giving Determ connections to the tools used for alerts, campaign tracking, and additional trend or hashtag analysis. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Determ offer? Determ provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Determ offer? Determ provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as quick to respond and helpful, with the help desk and live assistance often resolving issues fast and helping new team members learn the product. Answer based on 6 reviews Ease of use ### Is Determ easy to use? Determ feels easy to use for day-to-day media monitoring, reporting, and alert setup. Marketing teams and communications staff often find the interface intuitive and the visuals clear, though some users say building precise search queries for specific websites or social accounts takes extra effort at first. Answer based on 10 reviews ## Features AI summary Based on 2,509 Social Media Monitoring reviews Capterra reviewers highlight these as the features buyers value most when choosing social media monitoring software: - **Social Media Integration** (**47%** of reviewers rated this feature as critical) - **Automated Publishing** (**52%**) - **Content Management** (**39%**) Determ supports **Social Media Integration** and **Content Management**, so teams can connect social platforms and organize content in one place. However, it does not offer **Automated Publishing**. Instead, it provides other important capabilities that reviewers also rate highly, including **Multi-Channel Data Collection** (**43%**), **Performance Metrics** (**37%**), and **Social Listening** (**35%**). These features help businesses track conversations across sources, measure results, and stay informed about audience sentiment, allowing teams to make faster content and monitoring decisions. Multi-Channel Data Collection 4.2 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Collect information from multiple sources Performance Metrics 4.4 (8) 37.50% of 8 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Social Listening 4.6 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Monitor social media sites for specific keywords Reporting/Analytics 4.3 (20) 50.00% of 20 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sentiment Analysis 4.0 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Engagement Tracking 3.9 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Determ 45 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Benchmarking: Compare key metrics for the business against prominent players in the industry - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Brand Tracking: Monitor social media posts or web that mention a particular brand - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitor Monitoring: Track activity of your competitors - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Hashtag Tracking: Track the usage of certain hashtags - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Tracking: Track and monitor a specific set of keywords - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.2 (39) 4.2 Based on 39 reviews ## Pricing Value for money 4.3 (34) ### Starting price Free trial available Value for money 4.3 (34) 4.3 Based on 34 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (36) 4.7 Based on 36 reviews ## User reviews Overall rating 4.4 Based on 39 reviews Filter by rating 5(20) 4(15) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent AC anna C. CEO Automotive ### "Excellent!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 Highly professional and prompt customer service. It's easy to customize the service by adding or removing keywords and profiles. Pros I appreciate its ease of use, intuitive interface, and excellent customer service. I can effectively monitor the social media accounts I'm interested in by profile and keyword, extracting data that is useful for my work. Cons I would like to be able to monitor LinkedIn profiles (currently not possible). This would give my work a real boost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Emirhan S. Music Music ### "Mediatoolkit is nice but..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 19, 2022 Pros Yes, it solved most of my work directly. It has become even more useful thanks to its easy and understandable interface. Cons I think they should lower the price. This price is too high Switched from [Loomly](https://www.capterra.com/p/166498/Loomly/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EY Enes Y. Information Technology Information Technology and Services ### "Mediatoolkit Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 10, 2022 Pros Very comprehensive application is great and gorgeous in every way Cons It's a very expensive app. Not a suitable app for those who don't have a budget Switched from [Talkwalker](https://www.capterra.com/p/161487/Talkwalker/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IN Isabela N. PR Manager Health, Wellness and Fitness ### "The Conqueror" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 8, 2022 Pros Customer support Easy to do reports Easy to create queries Cons Inaccurate tracking on Instagram False negative results Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WK Wesley Kirui K. Digital Marketer Marketing and Advertising ### "Best Tool For Social Media Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2022 Great! Customer service is top-notch, whenever faced with a challenge, it takes 0-10 minutes for it to be solved by Mediatoolkit's customer service which is great as problems tend to come in when pressure is huge. Pros The ability to track all mentions based on the keywords needed makes it easy to report on the performance of various products and also helps in analyzing customer feedback. Cons TikTok and Instagram Reels cannot be tracked yet which can sometimes make it hard to analyze results from products shared on this platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jose Manuel A. Social Media Manager Marketing and Advertising ### "The best complete solution that I have found" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 4, 2022 Pros High capacity of recover mentions and make their sentiments Cons Maybe more capacity to understand neutral sentiments as positive or negative Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Francisco S. Digital Marketing Strategist Public Relations and Communications ### "Easy to use" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 2, 2022 In general, it is a software that provides good results. Pros It is an easy to use and friendly system. It's intuitive. Cons Graphics are not as readable. A result of other systems is to present the health of the brand: it would be very good to have it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Head of Digital Marketing Human Resources ### "Great for insights and reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2022 Pros It's easy to get an overall view of the market or competitors communications. Easy access to reports provides easy arguments to present to the board on changes to comms strategy. Cons The tool is great for everything around online media monitoring, but the reports would be even better if it was possible to include or import additional mentions from offline or different sources not currently tracked. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Jose V. Head of Strategy Marketing and Advertising ### "Not sure yet" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 February 1, 2022 Not the best, but I hope to gets better Pros Not impactful features, but looked easy to use in the trial. Cons It's not working as I expected, the configuration is not that easy. The tool crashes very often. Alternatives considered [Talkwalker](https://www.capterra.com/p/161487/Talkwalker/) [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) [Buzzmonitor](https://www.capterra.com/p/219449/Buzzmonitor/) [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Reasons for choosing Determ Convenience, features and price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Daniela D. Junior Assistant Public Relations and Communications ### "Komunika Latam really benefits from Mediatoolkit monitoring and social media listening" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 1, 2022 Pros We like the fact that we can open a lot of queries for our clients, to monitor different sectors websites and rrss. Also we have had a great experience with the Customer Support team, they helped us understand the tool which is important to be able to get the results we needed. Cons What I like least of the software is the complexity to set a query to find information in specific websites or social media accounts such as twitter, instagram and facebook. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154479/Determ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.