--- title: "Determ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Determ Software - reviews, pricing plans, popular comparisons to other Social Media Monitoring products and more." source_url: "https://www.capterra.com/p/154479/Determ/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Determ Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Determ ## What is Determ? Find out what customers say about your brand or product in no time. Use Determ to track social media (FB, YouTube, Instagram, Twitter, etc.) and all of web for mentions of your choosing. What you can expect: - user friendly feed - unlimited users - automatic sentiment analysis - custom & branded reports - automated actions - alerts & digests - numerous data export options - real-time customer support ## What is Determ used for? [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 3% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Determ?[Manage this product listing](https://www.g2.com/products/determ/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Determ 4.4 (39) VS. [4.5 (1,160)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (39) Ease Of Use 4.5 (538) Value For Money 4.3 (34) Value For Money 4.3 (491) Customer Service 4.7 (36) Customer Service 4.6 (512) ## Determ alternatives [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.6 (6,130)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (7,008)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Determ Overview ### Which roles and teams benefit most from Determ? Determ is most used by PR, communications, and marketing teams that monitor media coverage, track brand mentions, and report campaign results. Media analysts, researchers, and journalists use it to follow relevant news and public conversations, while agency leaders and executives review visibility trends to guide client strategy and operational decisions. Answer based on 39 reviews Overview ### What company size and industries is Determ built for? Determ is an SMB-level media monitoring tool for PR specialists and marketers, with 82% of reviewers from small businesses. It is most used in Public Relations and Communications (23%), followed by Marketing and Advertising (15%) and Information Technology and Services (10%). Midsize businesses account for 13% of reviewers, while enterprises represent 5%. Answer based on 39 reviews Features and Usability ### What are the key features of Determ? Determ includes core media monitoring and Boolean Search, with social listening to track mentions across regions and sentiment analysis to assess and manually adjust content sentiment. Its reporting and analytics features provide data for strategy development and client reports, while competitor monitoring and configurable alerts support ongoing brand and market tracking. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Determ integrate with? Determ integrates with Slack and Zapier. These connections cover communication and automation use cases, allowing Determ to work with two widely used third-party platforms for team collaboration and workflow routing. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Determ offer? Determ provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide scheduled group learning, documentation offers written reference material, and videos allow self-paced viewing. Getting Started and Support ### What customer support options does Determ offer? Determ provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Reviewers describe support as quick to respond and helpful, with issue resolution often arriving fast and team members willing to explain features and guide setup when users need help. Answer based on 6 reviews Ease of use ### Is Determ easy to use for media monitoring? Determ makes everyday media monitoring easy to manage with straightforward dashboards, alerts, reporting, and visual insights. Marketing teams value the clear overview of social and news mentions, including sentiment tracking. More detailed searches for specific websites or social accounts can take time to configure, and broader searches may be harder to filter. Answer based on 10 reviews ## Features AI summary Based on 2,520 Social Media Monitoring reviews Capterra data shows that buyers of Social Media Monitoring software rank the following features as their top priorities: - **Social Media Integration** (**47%** of reviewers rated this feature as critical) - **Automated Publishing** (**52%**) - **Content Management** (**39%**) Determ includes **Social Media Integration** and **Content Management**, giving teams a way to connect social channels and organize the content they track in one place. However, it does not offer **Automated Publishing**. Instead, it provides other highly rated capabilities, including **Social Listening** (**36%**), **Multi-Channel Data Collection** (**44%**), and **Performance Metrics** (**37%**), helping businesses monitor conversations across sources, gather insights from multiple channels, and measure results over time. Social Listening 4.6 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Monitor social media sites for specific keywords Multi-Channel Data Collection 4.2 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Collect information from multiple sources Performance Metrics 4.4 (8) 37.50% of 8 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting/Analytics 4.3 (20) 50.00% of 20 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sentiment Analysis 4.0 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Engagement Tracking 3.9 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Determ 45 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Benchmarking: Compare key metrics for the business against prominent players in the industry - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Brand Tracking: Monitor social media posts or web that mention a particular brand - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitor Monitoring: Track activity of your competitors - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Hashtag Tracking: Track the usage of certain hashtags - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Tracking: Track and monitor a specific set of keywords - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.2 (39) 4.2 Based on 39 reviews ## Pricing Value for money 4.3 (34) ### Starting price Free trial available Value for money 4.3 (34) 4.3 Based on 34 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (36) 4.7 Based on 36 reviews ## User reviews Overall rating 4.2 Based on 38 reviews Filter by rating Counts reflect reviews available in this feed. 5(20) 4(14) 3(3) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer CEO Used the software for: 3-5 years ### "Excellent!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 Highly professional and prompt customer service. It's easy to customize the service by adding or removing keywords and profiles. Pros I appreciate its ease of use, intuitive interface, and excellent customer service. I can effectively monitor the social media accounts I'm interested in by profile and keyword, extracting data that is useful for my work. Cons I would like to be able to monitor LinkedIn profiles (currently not possible). This would give my work a real boost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO / Founder Used the software for: 1-3 years ### "Great and affordable media tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 It helps us to track information from media and social platforms about whats written about our company and games. Pros Easy to use. Super support from the Mediatoolkit if you need help with how to track specific targets and keywords. Integration of this tool to fit our needs was very easy. Cons Dont have any thing to put our finger on so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Marketer Used the software for: 3-5 years ### "Best Tool For Social Media Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2022 Great! Customer service is top-notch, whenever faced with a challenge, it takes 0-10 minutes for it to be solved by Mediatoolkit's customer service which is great as problems tend to come in when pressure is huge. Pros The ability to track all mentions based on the keywords needed makes it easy to report on the performance of various products and also helps in analyzing customer feedback. Cons TikTok and Instagram Reels cannot be tracked yet which can sometimes make it hard to analyze results from products shared on this platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Founder Used the software for: 3-5 years ### "lovely tool but loading speed and channel varierty" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 28, 2022 good for profiling, bad for analyzing Pros profiling for social media listening about specific keyword. Cons API stability and customization, kind manuals Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Consultant Used the software for: 3-5 years ### "Easy to use, intuitive monitoring platform with great customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Pros We use Mediatoolkit on a daily basis, for monitoring, reporting, research and educational insights. The support team is very responsive and ready to give education any time we need - weather it is related to some new feature or to our new team members. Only thing I am sorry about is that we haven't been using the total MTK potential so far, when it comes to reports and some additional options besides just monitoring media mentions, but that is about to change. Cons We did encounter some of the websites that haven't been included in the mentions overview, but with regular feedback to the MTK team, that matter gets resolved asap. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer COO Used the software for: 1-3 years ### "Effordable, quick and easy to deal with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 I always thought such tools are complicated, but the opposite was the case. I found my way around very quickly. The costumer service is amazing. Very nice, helpful and competent! So, if you had any questions, they were always there to help. Top! Pros Setting your own keywords. Seeing online mentions in real time. Cons I can't think of anything right away. For our small business it offers all we need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Head of Digital Marketing Used the software for: 3-5 years ### "Great for insights and reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2022 Pros It's easy to get an overall view of the market or competitors communications. Easy access to reports provides easy arguments to present to the board on changes to comms strategy. Cons The tool is great for everything around online media monitoring, but the reports would be even better if it was possible to include or import additional mentions from offline or different sources not currently tracked. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director Used the software for: 3-5 years ### "Mediatoolkit review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2021 Pros User-friendly and reliable software for continuous monitoring on social media as well as in media articles and discussions. We can rely on Mediatoolkit to monitor all the mentions and give us an accurate overview of media coverage. Cons No data archive, you can monitor mentions captured only 90 days ago. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Internal & External Communications Manager Used the software for: Less than 1 year ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2022 Pros Very quick email alerts, great customer service, and Mediatoolkit is always ready to help at any time. The insights and reports are very detailed as well. Cons It worked pretty well for us. Very easy to use and terrific customer service from the team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Marketing Manager Used the software for: Less than 1 year ### "Good media monitoring software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 1, 2021 Overall, it does it's job well. Allows me to track brand mentions consistently and efficiently. Pros \- aasy to setup - picks up on most of brand mentions - has built-in flexible reporting - easy to export raw data and then fuel into whatever BI stuff you use, e.g. Google Data Studio Cons \- doesn't pick up on Youtube mentions. For a media/entertainment brand that is crucial. - sentiment analysis is still kinda off-beat Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154479/Determ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.