--- title: "Donately Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Donately the right Donation Management solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154495/Donately/reviews/" page_type: "reviews" language: "en" --- Donately 4.4 (179) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Donately Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Dakota L Executive DirectorReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “The main reason we switched to them is that their donation form does a great job capturing international donations, even if the donor has a complex billing address.“ December 3, 2025 DH David H VolunteerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Unable to embed the progress bar in our website with the free version. “ July 12, 2022 ST Sean T General ManagerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “I've used many donor CRM platforms, but Donately's intuitive integration with our website makes it so easy to receive payments and have them recorded in a searchable database.“ February 24, 2026 NK Nick K CoordinatorMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “The donor reporting and management system is insufficient for most purposes.“ July 12, 2022 CP Claudia P Founder and DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It’s intuitive, doesn’t take much onboarding, and works well for a small team where one person might be handling donor engagement, reporting, and follow ups all at once.“ January 25, 2026 IB Isabella B VolunteerMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “I also found certain features hardish to integrate.“ July 12, 2022 TB Tori B Executive DirectorFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Donately has helped us for years now to allow our donors to make teams to support and fundraise for our annual fundraiser.“ October 27, 2025 SR Sonya R Director of PhilanthropyNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “sometimes not very mobile friendly“ July 12, 2022 ## Showing most helpful reviews Showing 1-25 of 179 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dakota L. Executive Director Religious Institutions Used the software for: 2+ years ### "Great for Companies with International Donors" December 3, 2025 5.0 Pros Our organization started using Donately a few years ago, and it has been a great experience. The main reason we switched to them is that their donation form does a great job capturing international donations, even if the donor has a complex billing address. Our old processor would sometimes decline credit card donations if the billing address wasn't perfectly formatted, whereas Donately has helped us capture those donations more reliably - resulting in a much larger donor base over time. Cons Their campaigns feature isn't very intuitive in my opinion, and charging an annual fee in addition to the transaction fees seems excessive. Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/)[123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) To do a better job capturing international donations Review Source CP Claudia P. Founder and Director Non-Profit Organization Management Used the software for: 2+ years ### "Makes Donor Stewardship Easier" January 25, 2026 4.0 Overall, Donately has been a really positive experience for our organization. It feels designed with small nonprofits in mind and supports growth without adding unnecessary stress or cost. Pros What I like most about Donately is how easy it is to actually live in day to day. It’s intuitive, doesn’t take much onboarding, and works well for a small team where one person might be handling donor engagement, reporting, and follow ups all at once. We’ve been able to grow our donor base without feeling pressure to jump to a more expensive or overbuilt system. The fees are also very reasonable, which matters when you’re trying to steward gifts well and keep more money going directly to the mission. Cons As we’ve grown, there have been a few moments where I’ve wished certain reports or customization options were a little more robust. It hasn’t stopped us from using the platform effectively, but it’s something you notice once your operations get a bit more complex. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Didn't like their policies and wanted more ability for customization/donor management Review Source NK Nick K. Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Middle of the Road Functionality" July 12, 2022 3.0 Overall Donately suits its purpose, but it is wanting for some additionally functionality to make it a more robust system. Pros The advantage of Donately is the simplicity of form builder! While the software is easy to use, it also contains almost all the essential functionality you could want form a donation form. Forms integrate easily into webpages without much hassle. Campaign management usually works well. Cons The donor reporting and management system is insufficient for most purposes. Integrations are not as robust as they could be for the product. Support can be slow moving. Review Source Rebecca E. Director Non-Profit Organization Management Used the software for: 2+ years ### "A good option for a small nonprofit" December 9, 2025 5.0 We have used Donately for ten years now and haven't had any major issues. I appreciate being able to set up and save reports, campaign pages, and easily view recurring donation information. It is also fairly simple to help donors adjust their payment information and other details. Pros Donately has a lot of great features without being overwhelming and it is at a good price point for our nonprofit. Cons Sometimes the integration with our email system is problematic, but that isn't necessarily an issue with Donately. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Donately It has been ten years so I don't remember all the details, but we chose this for the number of features available at a reasonable price point. Review Source BN Ben N. Executive Director Performing Arts Used the software for: 6-12 months ### "Good CRM For Small Nonprofits" December 6, 2025 4.0 Donately that it’s an excellent choice if you want a donation platform that’s powerful without being overly complex. It’s designed with non-tech oriented fundraisers in mind, which means you can launch campaigns quickly, track metrics that matter, and create a donor experience that feels polished and personal. Pros Donately has been particularly helpful in streamlining our gift processing and improving overall data hygiene. The platform’s clean interface, customizable forms, and automated workflows have dramatically reduced manual entry and errors. Real-time reporting and easy integrations have allowed our team to spend less time wrestling with spreadsheets and more time cultivating relationships, stewarding donors, and planning campaigns strategically. Cons The lack of additional features like adding tags or other types of revenue transactions or interactions with donors. Alternatives considered [Keela](https://www.capterra.com/p/154358/Keela/) Reason for choosing Donately Affordability and desire to try a new platform. Review Source KR Kellie R. Marketing Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Customer Service" November 7, 2025 4.0 I think that overall, we will continue to use Donately to meet our needs. It is definitely worth it. Pros Their customer service is amazing. They are helpful and quick with their responses. They are also always improving. Cons I think the sign-in process with the captcha code can be a little finicky at times. It can take more than one attempt to get the verification right, especially when the captcha is hard to read or decipher. Alternatives considered [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Donately I like its embedding functionality and that it works with Zapier. Working with Zapier is critical for our organization. Review Source RK Rachel K. VP, Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to get started with real results" August 22, 2025 5.0 We had an account manager we could reach out to and felt supported. There were no surprise upcharges or multi-year contracts you may get with other vendors. Pros Donately has all the features you would want in a fundraising platform in a streamlined, intuitive interface. We were able to be up and running very quickly to launch an online end of year campaign. Highly recommend. Cons I would like to see them expand some functionality in their reporting. For example we could easily view the Average gift, but when you have one large gift that throws that off, the Median would be better to report on. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Donately Price, Features and true Customer Service. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Needed more features and integration with CRM Review Source BF Brad F. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Donately = High Functionality!" November 4, 2025 5.0 Donately has helped us retain our current donor base and easily onboard new ones as well. We highly recommend it! Pros Very easy learning curve and high functionality. Fundraising campaigns work seamlessly, and it's easy to create forms and imbed them onto webpages. Cons There is no longer things we "like least" about Donately, as functions that we previously wish they had have been added and updated. Alternatives considered [Greater Giving](https://www.capterra.com/p/127257/Event-Software/)[Tithe.ly](https://www.capterra.com/p/154664/Tithe-ly-Church-Giving/) Reason for choosing Donately Better bang for our buck. More functionality, user friendly, and great backend. Review Source AK Andrew K. President Non-Profit Organization Management Used the software for: Less than 6 months ### "100% Would Recommend " January 25, 2026 5.0 I love it so far. I have tried many other platforms and Donately was by far my favorite. The simplicity of it is so nice for a small org like ours. Pros It was super easy to set up. I was able to get everything set up and integrated with in an hour. The donate page was on my website and across social media way faster I dreamed of. Cons I would like a little more customization on the campaign pages. It is a very standard page that looks good but I had a few preferences that didn't make or break it for but would have been nice. Switched from [Givebutter](https://www.capterra.com/p/172048/Givebutter/) The cost and simplicity of Donately Was way better. Review Source Steve L. Executive Director Religious Institutions Used the software for: 2+ years ### "We love donately" November 1, 2025 5.0 I have been using donately for many years now with zero issues! So great. Incredible. We love it. No need to change! Pros Donately is well layed out with a great interface. The processing fees can't be beat. After years of use now we have not had any real issues! Cons I do wish you could receive email notifications of new donations when on basic plan. Other than that no complaints! Alternatives considered [Boomerang](https://www.capterra.com/p/127924/Boomerang/)[Snowball](https://www.capterra.com/p/151183/Pay/) Reason for choosing Donately pricing, design, ease of use. Review Source DG David G. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Donately to the rescue for our nonprofit. " October 17, 2025 5.0 Seamless and almost invisible. That's how good of a product Donately is. Set up was a breeze and once it was up and running, it was flying. Pros We are really happy with their donation offerings for small nonprofits. At our small, community based non-profit we have been using Donately for the past few year to with amazing success. Setup is extremely simple and once it is up and running, account connected, the process is seamless and almost invisible to anyone involved. That's how amazing of a product it is. Cons No real cons to be honest. Everything works seamless and when we do have minor issues, they are always responsive and helpful. Review Source SH Suzanne H. President Fund-Raising Used the software for: 2+ years ### "Donately for small nonprofits" July 21, 2022 5.0 This software is intuitive for our website viewers and has just the right amount of detail for us. Pros We like that the ability to customize what our donors see and fill out is not complicated. Cons So far there is nothing we don’t like! It is easy to navigate. Review Source SK Shawn K. Bookkeeper Non-Profit Organization Management Used the software for: 2+ years ### "Donor Management" July 12, 2022 5.0 Donately makes it easy for us to import our transactions into QuickBooks and manage payments received. Pros Donately allows our organization to track donors and helps us during the year end process for receipts. Cons There are no features that I feel are missing or could be improved. Review Source VW Vanessa W. Office Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Run, Walk & Roll 2022" July 26, 2022 4.0 Donately helped us to track donations and made it easier for people to donate to our cause Pros Ease of use and I was able to track daily what donations had been received Cons I thought the software was good, just a few minor adjustments we will add next time Review Source ZI Zach I. Directer of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Donately is RAD" November 1, 2016 4.0 Over all great company they took us from a prehistoric out dated giving software to something social media friendly, ascetically pleasing and a platform our highly valued volunteers can actually use! Thanks Donately for changing our lives! P.S. Send me a Amazon gift card or two ;-) Pros Easy. user friendly. continues to improve. Cons Some functionalities are not totally there that we would like. For example If I'm a long term giver to someones fundraiser Id like to print our my end of year giving report or a selected date range. On the Organizations side I can do this but on the givers side not so much. Review Source JW Joe W. Founder Education Management Used the software for: 1-2 years ### "Donately Review" March 2, 2020 5.0 I have enjoyed using the software and each time I have asked for help, I have received the response promptly. Pros Being able to see the recurring donations and the dates dates of effectiveness Cons The fact that there is no app for the phone. Review Source Response from Donately March 3, 2020 Joe - Thank you for the kind words! We appreciate the feedback. While all of our assets are fully mobile responsive, we do understand the benefit of a dedicated app. For now, we hope that our mobile-friendly dashboard, donation pages, and donation forms make for a great experience regardless of device. SKDoFOG Sherry Kelly Director of For Our G. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Glad we used Donately" July 13, 2022 5.0 Pros What I liked most about Donately was the ease of the setup and overall use. Cons Overall I was very happy with the product. Review Source KC Kenneth C. Director of Parish Life Religious Institutions Used the software for: 6-12 months ### "Just Better." October 28, 2016 5.0 We were loosing donations due to our clients problems with Paypal's support of immoral policies. I didn't know what to do, I didn't know that other options existed. Then I found Donately, not only did my clients appreciate us not supporting bad business practices, but I found Donately to be 10x better and more functional than Paypal. It's easier to use, cleaner and crisper. I wish I would have known about them in the first place. I for one can say with 100% certainty, Donately is just better! Pros Ease of use. Cons Could use the ability to be able to have a drop down box for people to select specific options for where their money is being used. Meaning the client and pick for their money to be used for a specific project within the numerous we have. Review Source DH David H. Volunteer Non-Profit Organization Management Used the software for: Less than 6 months ### "Using Donately free version. We will be upgrading soon for even more features." July 12, 2022 5.0 Easy to use. Security tracking of micro donations is a big plus. Pros The details for Campaigns and Fundraisers as well as the donor information. Cons Unable to embed the progress bar in our website with the free version. Reason for choosing Donately Free version to evaluate. So far looks like best cost for features. Review Source AP Alex P. President Non-Profit Organization Management Used the software for: 2+ years ### "Not bad, just wish it was integrated ..." February 1, 2017 4.0 Just wish there was a pre-prepared package that allowed for immediate integration with the top 10 crs programs such as Donor Perfect. Pros stats Cons not integrated with CRS data bases Review Source BW Brian W. Development Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Too new to know" July 19, 2022 4.0 Like the product...not helpful in getting it online and functional. Pros Price and ability to customize the donor form are the most compelling features of this software so far. Cons Customer support is minimal...VERY disappointing. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Minimal flexibility and too expensive Review Source WS Wyndy S. Deputy Director of External Relations Non-Profit Organization Management Used the software for: 6-12 months ### "Great experience" November 17, 2016 5.0 Donately is an extremely user friendly platform and we are impressed with the UX as well as the customer service provided when needed. Pros It's simple to use and has a clean, but versatile presentation that suits our needs. It meshes well with the rest of our site, making the user feel as though they are interfacing with a trusted and safe donation platform. Review Source SD Sarah D. President Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use-seamless way to raise funds!" October 28, 2016 5.0 We tried many site to help us raise funds, but many were complicated and costly. This has been a seamless way to achieve the financial goals we have with minimal upkeep. Pros SImple, easy to use, able to create multiple campaigns for ongoing donor involvement, low fees, able to have reoccurring donations. Easy for DONOR to access and sign up! Best reason is our donor love it. Cons I do not to not have the option to turn off the donors ability to see how much funds are raised and the goal. Its great for special project, but if we are raising support on an ongoing basis, I would like to have a main account and the ability to have other small campaigns for special projects. Review Source ME Michael E. Individual Giving Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "My review of Donately" July 21, 2022 3.0 Overall, I have a had a good experience working with Donately and their support staff. Pros I think one of the best features of Donately is the function which allows donors to create their own fundraiser for your organization. Using this feature, a donor can dedicate their birthday or a holiday to your organization. It's easy for them to fundraise for your organization and Donately tracks their progress! Cons Our team has experience issues with campaign links in the past, which has made tracking appeal revenue cumbersome. Review Source TK Tom K. VP Sales operations and enablement Medical Practice Used the software for: 6-12 months ### "Chiefs RFC " October 29, 2016 4.0 It is great for our fundraising to take a team to England for a rugby tour. We are taking 46 players, coaches and parents to England for a rugby tour in July 2017. Donate.ly gives us a great option to collect payment via credit card and payment plans. Pros Flexibility and payment plans Cons Fees for 501c Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.