Who Uses This Software?

Staffing and Recruiting HR Financial Services Healthcare Inside Sales SaaS Financial Services Property Management Higher Education Non-profits


Average Ratings

66 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month
  • Pricing Details
    Starts at 3 users, with $99 per additional user.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TextUs
  • www.textus.com
  • Founded 2012
  • United States

About TextUs

TextUs is the leading business-class text messaging platform built specifically for inside sales, recruiting and customer service teams. Increase communication by 10x with a 98% read rate and up to 40% response rates. When we need a response, we text. So why aren't you texting with every lead, candidate and customer? Sign up for a no-risk 30-day free trial today!


TextUs Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal

TextUs Reviews Recently Reviewed!


Capterra loader

Effective & easy product for recruiting in the staffing industry & Tech Support is ALWAYS helpful

Jul 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The text blasts - Accessing so many people at 1 time.

Customer Service - They are always available really quickly through a chat feature and guide me on how to fix an issue OR answer a simple question. They're also really friendly.

Features - scheduling texts for the future, personalizing messages in blasts to include first name of contact, analytics to review it's effectiveness. Just awesome.

Cons: I can't write more than 140 characters in a text blast and the personalized first name feature takes up 22 of those characters. Sending too many blasts in 1 day or at a time delays our messages from being received immediately, but that may have to do more with the cell phone providers than textus.

Reaching the unreachable

Aug 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. Using textus for us recuiters, making the imposaible possible. Traditional calling and emailing no longer works, specially with people who is working 2 jobs at a time. So by having a chance to text people, you get to reach out with more candidates and jobless candidates.

2. Integration with the ATS thatos setup with our firm is also a big thing. You get to ensure the accuracy of documentation and interaction with each candidates

3. Get to confirm the effectivity if this tools with the set statistics in the application

Cons: This is not proven, but there were times that candidates claim that they have not received the message.

Overall: Overall, this application is a game changer for us in communication and reaching out with the right people for the right opportunities.

Next Level Communications

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The admin panel allows us to carry on multiple conversations at the same time without confusion as to which discussion thread you are replying to.

Cons: The user administration is a little lacking but support makes up for this with their rapid response to support tickets.

Overall: In staffing, the phone call has long been the communications medium of choice. The text message has quickly replaced a call as the most effective method as well and a means of getting a much higher percentage of response from our candidates.

Capterra loader

TextUs is a fabulous tool!

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the convenience of being able to text using my computer keyboard and having that connect directly with our database. I don't have to waste time copying and pasting my communication notes - TextUs auto-populates my communication in database notes whenever I use it!

Cons: I'd love it if there were a way to combine individual texts into a single "conversation note" in my database.

Overall: TextUs was able to quickly adapt to the way my teammates and I reach out to people, and mesh their system with our existing database. The customer service is top notch - responses are immediate to any concern, and generally they have a solution to problems within moments.

Quick And Useful

Apr 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: TextUS is very useful messaging and texting software. This could be used for texting the people across the world from virtual number. We can make use of it in our professional life by texting the message on the client's mobile so that they can see that and can revert to us.

Cons: The only drawback is that you need to use this regularly otherwise the number given to you will be lost. Although you can purchase a premium to get save from this issue. Everything is good though.

Overall: I personally text my candidates when ever they are busy or if they do not receive my emails. This is so quick and reliable you can even send emoticons as well.

I have always had a pleasant experience with any customer service representative I have reached.

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of use. I love the App. It is effective and easy. In this age of mobile devices texting is about the best way to get anyone quickly. We are able to reach a large number of people with just a little time put in.

Cons: I have no problems to list as a con. It works smoothly and we get no spam from using it. We are completely satisfied from a user stand point.

Overall: We get the ability to reach out to anyone in a moments notice.

My thoughts on TextUs

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy way to reach the nurses I work with. So I can let them know about new contracts available. In todays world I find texting the best way to reach people, better then the phone or email in most cases.

Cons: Still not happy with the attchments they are to small to read and I have been unable to enlarge them and still read the content

Overall: My experieince has been very good overall. Customer Support is excellent and I use TextUs every day

Is TextUs really helpful to recruiters?

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like the interface of TextUs it is very easy to use. You can save contacts especially for recruiters like me so that I can track my candidates. It also has a feature where you can send in groups and of course templates to make the recruiters life easier.And of course you can send unlimited text who doesn't want that?

Cons: Nothing really I think this product is perfect.

Overall: I've been using TextUs since I started recruiting and this tool is my bestfriend. Without it i think my recruiting life is incomplete.

TEXTUS: Business Texting

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: TextUs is one software that makes life a lot easier in terms of sending out text blast. Interface is very easy to use, even your grandmother can use it with almost no training at all required. You can easily send a text blast and not worried about missing a reply. Add to the cool integration with chrome you get notified almost real time in any replies come in which is important for recruiters like me.

Cons: I just wish it allowed more characters for the broadcast feature.

Capterra loader

It's like having a cell phone on your workstation!

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Communicating with numerous clients across a large variety of industries can be challenging enough on it's own. Texting has become a preferred method of contact for busy people and using the TextUs app makes it very efficient on our end. Also, you can use this on a PC, Mac, smartphone on the go - all are seamless and allow us to communicate with current and potential clients on the fly.

Overall: Mass communication and 1 on 1 communication are a breeze to manage with this software.

I love TextUs!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that it is easy to use and opens up communication in a way that many other offices don't have access too.

Cons: My least favorite thing about textus is the app. It could use a little work to make it more functional. I frequently have to open textus in my phone's browser to do things I need to do because I can't do them on the app.

Overall: Using Textus has made it a lot easier to communicate with our associates, especially younger generations that cherish texting rather than calling.

Very easy to use!

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can contact hundreds of new applicants within a few hours or just one second. Its an amazing product.

Cons: I have only had one issue with slow service issue. I sent text message to Text us and they were able to fix issue within 30 mins.

Overall: I am able to contact hundreds of new applicant within 3 hour time frame. Its a great tool if you are looking for something to free up time. You can spend less time sending text message or you can send individually. This product has made my job a lot easier.

So effective because you can be sure the message is getting through immediately!

Nov 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the fact that you do not have to wait until a contact checks their voicemail or email to get the information and/or inquiry and they can respond at their leisure. Love it!!

Cons: Only thing that would make it even better is if they could attach a document but it is still the most valuable tool provided to do my job!

Overall: Immediate notifications to whomever you are trying to reach that INCLUDE a date/timestamp with delivery notification.

Textus Review

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and effective. I get results with minimal time investment.

Cons: Honestly, the only complaint I had about the software was resolved in an update quite some time ago.

Overall: Great. People tend to check text messages within a couple minutes and are also more likely to respond. Textus has given us the ability to contact large amounts of people over a short amount of time, and improved our response rate compared to phone calls or emails.

Hard to remember what what I did before TextUs! The efficiency is incredibly time saving!

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It saves me time, frustration and so much more!

Cons: That I cannot attached documents to it, that would be even MORE fabulous but at least now I can receive documents which has been so wonderful!

Overall: Get responses and get them quickly!

I love TextUs, it makes getting ahold of candidates so seamless, so quickly and so easy

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the fact that TextUs integrates with my contact list in BullHorn (my companies ATS tracking system). It is so easy to use and they have create Customer Service reps that are helpful if you have questions. The most amazing thing is that it tracks all of my texts in our system, so we have a history of our conversation with candidates.

Cons: Nothing - prefer it over good old fashion texting any day. They have an awesome google chrome plug in that allows you to send and receive texts from your internet browser.

I love this program. It is very user friendly

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can receive pictures, text everyone I need to and get a quick response. It is nice to be able to do this from the computer

Overall: I am able to communicate with my nurses easily and with no issues. I also can receive time sheets via text without having to use my personal phone,

I did not like it when I could not receive pictures, but that feature is available now :)

Excellent tool and customer service

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, and great way to communicate with clients for business purposes. You are given a great amount of characters to type, per message sent. And if I have any issues I reach out to customer service text support, who are fast a responsive.

Cons: i don't have any complaints, easy tool to use. Only issue I've had if I am limited text per hours and must avoid certain characters to not be off the grid for 2 hrs during broad cast.

Overall: easy to communicate and maneuver with.

Capterra loader

I love TextUs!

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Efficiency it allows when trying to communicate quickly. Very user friendly!

Cons: Nothing comes to mind! I use this app every single day to communicate with my colleages.

Overall: They are very easy to work with and quick to respond to any questions or errors that may occur. Great experience overall!

AMAZING experience. No complaints at all.

Oct 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly and convenient. Right on our desktops, makes it very easy and faster to get a response from our employees. Easy mobile app.

Cons: The only thing I can say is a "Con" is having to wait one hour to text employee's again after a mass text message is sent out.

It is a great way to communicate with people and has word great for me.

Nov 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You get a faster response from people, When you need to get in touch with asap. I need it also help to recruit when you need to fill orders.

Overall: to be able to reach people, due to sometimes there phone is out of minutes but can still receive a text. So this services is great.

Easy, Effective Recruiting Tool

Feb 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to install, easy to use. I can use on my desktop and my phone app seamlessly. No bugs.

Cons: Delay when sending texts to large group - not sure that is a software issue

Overall: The immediate communication in a competitive and busy recruiting world.

made it very easy to get in touch with people who live in different time zones. very easy to use

Nov 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very easy and like how I can set up my templates. chats are easy and I am able to put in the contact information in, I like how I can flag something of importance.

Cons: I wish it had folders to move messages into when I am through with them. I wish that when I flagged something it would make it a different color to stand out better

Overall: better communication between health care professionals and myself.

A Game Changer

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: TextUs allows us to do a number of things; 1) Quickly reach sales prospects and current customers when they ghost us or are too busy and hard to get a hold of. Executives don't answer their direct phones or emails, but they will do answer texts. 2) Automate following up, demo scheduling, payments, etc. 3) Quickly integrate with the mobile phone numbers we have in salesforce using our chrome extension. This is a rock solid solution that has helped us earn more revenue, save time and get demos scheduled.

Cons: I don't know yet. I haven't seen anything that is causing us issues so far. I believe the benefits of their solution have made me not think of anything that could be a problem.

TextUs Review

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like how it can text multiple numbers.

Cons: It needs improvement on its filtering options. when you try to search for a specific name it shows multiple names "not too specific if I may say"

Overall: This software is awesome.

TextUs a better way to connect

Sep 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very helpful in connecting to candidates. Another method to connect outside of calling and emails.

Cons: Sometimes it takes time to load and send message to candidates.

Overall: A new and better way to connect to candidates

Capterra loader

It has been such a helpful tool in the recruiting business.

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the simplicity of the program. I love that I can send out "Mass" texts to my employees and that I can create templates for future texts to be sent out automatically.

Cons: I wish the import of contacts feature was a little more user friendly. And when you finally get this feature to work, sometimes all your contacts won't transfer over.

Great tool to have these days.

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Communicating with our employees is very effective. A lot of people like to communicate via text versus answering a phone call.

Cons: I have not yet found anything that I do not like about this program. This tool is very effective in getting in contact with our employees.

Overall: This is an easy and effective way to get in touch with those hard to get a hold of people.

Great messaging tool!

Jul 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I used TextUs to reach out to candidates in the US. I worked in an offshore recruiting company before and TextUs has been very helpful in reaching out to our candidates.

Cons: I can't think of any cons for this software. It has played a vital role in connecting with our candidates and I have not encountered any problems using it.

This has made my job as a recruiter ten times easier, I highly recommend it.

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: How easy and simple it is to use. It is straightforward, simple, and you are able to contact over several dozen people in just a few minutes.

Our experience using the TextUs application has been amazing. The mass texting function is great.

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to mass text our employee's for announcements, updates as well as mass text our candidates to thank them for applying online and invite them into our office locations to meet with a recruiter in person.

Cons: I wish the mass texting count could be higher. I would like to blast out a message to 500 candidates an hour if possible. But we do understand that this is a regulated process.

Overall: We were wasting time as a company individually calling and texting candidates. Since we routinely have to update our employee's with a client and shift information, the mass texting capabilities have made us more organized and productive due to the time we have saved using TextUs.

Great tool to interact with my employees quickly.

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

Pros: Nobody likes reading emails, but everyone reads their text messages, so I know that my employees will respond when they receive my message.

Cons: I don't like that I have to go to the actual website in order to save picture messages since I use the widget in Chrome.

Quick, easy, effective way to stay in touch with prospective candidates in our industry.

Sep 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So easy to keep track of the thread of texts...they're all posted instantly into the appropriate candidate record.

Cons: Could the text fields be enlarged so that multiple texts aren't required to send a single message.

Overall: Quick easy communication in a format preferred by candidates.

Great and easy to use!

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: TextUs makes my job easier, and all of my clients are now able to communicate with me via texting and text in some of their documents.

Cons: When I send out a mass text and get a high volume of responses back, I sometimes have to wait an hour before I can respond.

Effective and great Customer Service

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, great results, and very helpful staff all around.

Cons: The intigration for our software plateform was a little rough at first but all the kinks were worked out.

Overall: Great experience. Anytime we had any issues a team was always there to help out as well.

Great app, I use it every day at work!

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Saves hours of time over calling customers. Love the back up emails when I am not logged into the app.

Overall: Saves hours of time and numerous games of "phone-tag". I have used many other texting apps for work over the past few years and this one is the best!

Client Relations Director

Dec 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Convenient and easy to use. I have nothing bad to say about TextUS.

Cons: I honestly don't have anything that I don't like about TextUS.

Overall: Great and I really like the chat help it's so fast and convenient. Also very helpful!

Ease of Use

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So easy to use and send multiple texts.

Cons: There is nothing I don't like about this product.

Overall: We use it for business and it is so easy. Plus we have a better response ratio from a text than from the emails we send.

TextUs Review

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, flexibility to schedule a text for future date, love the group text.

Cons: the amount of text allowed to send per day

Overall: updating, contacting new provider during a work day.

Great and Easy System

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the ease of how it incorporates with the main system I use for work

Cons: to send a group text the tedious work of uploading an excel spreadsheet

Very easy to use and quite effective. Many candidates respond much quicker than by phone or email.

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: reaching multiple candidates at one time with great results; the ability to set up groups and maintain contact.

Excellent Customer Service

Dec 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and ability to plug it into our existing Application Tracking System

Cons: We had a few cases of someone else texting using the number we were assigned. Random issue I'm sure, but it was still a bit concerning.

Overall: Awesome customer service, very responsive and helpful. Solid training and easy to use!

Awesome texting app

Nov 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is easy to use and user friendly

Cons: The group text do not send immediately.

Capterra loader

Amazing product!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use! It integrates with our ATS, Bullhorn, so all inbound and outbound texts are recorded in the notes for each candidate we contact. Amazing response rate, within the first month of use, our average response rate was over 60% company-wide with some of our top users seeing over an 80% response rate from candidates!

Overall: Better candidate response and communication. Full visibility company-wide of incoming and outgoing texts.

Capterra loader

TextUs makes discreet communication and documentation of said communication very simple!

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the integration with my company's database software. This eliminates extra steps to document my communication over time. Whether I'm interacting with an individual or a massive group, TextUs lets me personalize every message.

Cons: When TextUs searches a page for phone numbers, I want to be able to sort that contact list by first or last name. I want to be able to sort my contact list by first or last name as well.

Complete Game changer for our sales team

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: A huge pro for us is the ability to quickly text leads as part of our follow up process. That combined with email, calls and social media touches are really helping our conversions.

Cons: If I HAVE to write a con it would be that it doesn't always load phone numbers in the chrome extension right away. Sometimes you need to refresh a few times but it is not a big deal. It only takes a second.

Capterra loader

TextUS is very helpful to reach the candidates directly.

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: TextUS is very helpful to reach the candidates directly, we can get candidates reply quickly either its a Yes or No. TextUS allow us to write long text as well. Very useful product specially for recruiters.

Cons: I do not think anything wrong/dislike thing in TextUS. Its a great tool for us to reach candidates quickly.

Love the product. Helps us keep in contact with our clients and employees.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It links with our internal record keeping system.

Cons: The extension only works with Google Chrome.

Overall: We're able to stay in contact with our clients and our employees.

Capterra loader

Wonderful, it has made our work lives much more efficient.

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The way it works with our current business tracking software and with excel spreadsheets. It allows us to quickly send out group text with images if needed. From our computers, phones and tablets. It is truly a great program. The customer service is amazing.

Overall: Time back to work on other projects.

TextUs is a very efficient way to communicate with a changing work force culture!

Nov 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Efficiency with mass communication. Being able to send out information to our 150+ associates and respond so quickly is a big help!

Cons: Setting up lists could be more-efficient. Breaking down or creating a smart system for pulling lists out of CRM would have me using the system much more-often.