Who Uses This Software?

Staffing and Recruiting HR Financial Services Healthcare Inside Sales SaaS Financial Services Property Management Higher Education Non-profits


Average Ratings

31 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month
  • Pricing Details
    Starts at 3 users, with $99 per additional user.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TextUs
  • www.textus.com
  • Founded 2012
  • United States

About TextUs

TextUs is the leading business-class text messaging platform built specifically for inside sales, recruiting and customer service teams. Increase communication by 10x with a 98% read rate and up to 40% response rates. When we need a response, we text. So why aren't you texting with every lead, candidate and customer? Sign up for a no-risk 30-day free trial today!


TextUs Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Assessments
  • Background Screening
  • Billing & Invoicing
  • Candidate Management
  • Collaboration Tools
  • CRM
  • Internal HR
  • Interview Management
  • Job Requisition
  • Onboarding
  • Payroll & Commissions
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal

TextUs Reviews Recently Reviewed!


Excellent tool and customer service

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, and great way to communicate with clients for business purposes. You are given a great amount of characters to type, per message sent. And if I have any issues I reach out to customer service text support, who are fast a responsive.

Cons: i don't have any complaints, easy tool to use. Only issue I've had if I am limited text per hours and must avoid certain characters to not be off the grid for 2 hrs during broad cast.

Overall: easy to communicate and maneuver with.

TextUs is simple to learn, and easy to use.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoy being able to use the app, or a web browser to access my messages. This allows multiple users to respond to messages at the same time.

Cons: There is no ability to create multiple inboxes or folders in which to organize messages. This makes it difficult to keep track of messages.

Great app, I use it every day at work!

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. Saves hours of time over calling customers. Love the back up emails when I am not logged into the app.

Overall: Saves hours of time and numerous games of "phone-tag". I have used many other texting apps for work over the past few years and this one is the best!

Very easy to use!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I can contact hundreds of new applicants within a few hours or just one second. Its an amazing product.

Cons: I have only had one issue with slow service issue. I sent text message to Text us and they were able to fix issue within 30 mins.

Overall: I am able to contact hundreds of new applicant within 3 hour time frame. Its a great tool if you are looking for something to free up time. You can spend less time sending text message or you can send individually. This product has made my job a lot easier.

Excellent Product!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Makes it very easy to send text. Great and simple interface. We have multiple options to send and save templates, makes group messaging very easy.

Overall: Texting

I love this program. It is very user friendly

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that I can receive pictures, text everyone I need to and get a quick response. It is nice to be able to do this from the computer

Overall: I am able to communicate with my nurses easily and with no issues. I also can receive time sheets via text without having to use my personal phone,

I did not like it when I could not receive pictures, but that feature is available now :)

My experience has been very great. using the different tools it offers makes my job a little easier

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The scheduled text tool that allows a text to be sent at any time you select it to go out to an individual. It also allows me to reach out in different methods or accommodate for certain individuals who prefer texting over a phone call when they are busy or in general.

Great tool to interact with my employees quickly.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: Nobody likes reading emails, but everyone reads their text messages, so I know that my employees will respond when they receive my message.

Cons: I don't like that I have to go to the actual website in order to save picture messages since I use the widget in Chrome.

Great

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a very easy and efficient software. Much easier than the last one I used. I would recommend to anyone

Text Us is innovative

Feb 01, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Texting people from my computer screen, seeing multiple text conversations at once, seeing when they are delivered/not delivered.

Cons: It is slooooow sometimes, granted we do send out about 150 text messages a day though. Would like it to be a little faster.

Overall: Fast communication

Very easy to use and quite effective. Many candidates respond much quicker than by phone or email.

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: reaching multiple candidates at one time with great results; the ability to set up groups and maintain contact.

Love it

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: very easy to communicate with customers via text, and you are able to save all of the conversations on the computer or use it as an app

Overall: great services

Capterra-loader

Wonderful, it has made our work lives much more efficient.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The way it works with our current business tracking software and with excel spreadsheets. It allows us to quickly send out group text with images if needed. From our computers, phones and tablets. It is truly a great program. The customer service is amazing.

Overall: Time back to work on other projects.

This has made my job as a recruiter ten times easier, I highly recommend it.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy and simple it is to use. It is straightforward, simple, and you are able to contact over several dozen people in just a few minutes.

Capterra-loader

TextUs makes discreet communication and documentation of said communication very simple!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the integration with my company's database software. This eliminates extra steps to document my communication over time. Whether I'm interacting with an individual or a massive group, TextUs lets me personalize every message.

Cons: When TextUs searches a page for phone numbers, I want to be able to sort that contact list by first or last name. I want to be able to sort my contact list by first or last name as well.

I love the option to text from my landline!

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am able to get in touch with people that don't always answer the phone. My response rate has increased from about 5-10% to about 30-60%.

Cons: I like it overall. I think that the mobile app could use a little work but the fact that there is a mobile app, is pretty cool.

Capterra-loader

It's like having a cell phone on your workstation!

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Communicating with numerous clients across a large variety of industries can be challenging enough on it's own. Texting has become a preferred method of contact for busy people and using the TextUs app makes it very efficient on our end. Also, you can use this on a PC, Mac, smartphone on the go - all are seamless and allow us to communicate with current and potential clients on the fly.

Overall: Mass communication and 1 on 1 communication are a breeze to manage with this software.

So effective because you can be sure the message is getting through immediately!

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: I love the fact that you do not have to wait until a contact checks their voicemail or email to get the information and/or inquiry and they can respond at their leisure. Love it!!

Cons: Only thing that would make it even better is if they could attach a document but it is still the most valuable tool provided to do my job!

Overall: Immediate notifications to whomever you are trying to reach that INCLUDE a date/timestamp with delivery notification.

TextUs is a very efficient way to communicate with a changing work force culture!

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Efficiency with mass communication. Being able to send out information to our 150+ associates and respond so quickly is a big help!

Cons: Setting up lists could be more-efficient. Breaking down or creating a smart system for pulling lists out of CRM would have me using the system much more-often.

It is a great way to communicate with people and has word great for me.

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: You get a faster response from people, When you need to get in touch with asap. I need it also help to recruit when you need to fill orders.

Overall: to be able to reach people, due to sometimes there phone is out of minutes but can still receive a text. So this services is great.

made it very easy to get in touch with people who live in different time zones. very easy to use

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: very easy and like how I can set up my templates. chats are easy and I am able to put in the contact information in, I like how I can flag something of importance.

Cons: I wish it had folders to move messages into when I am through with them. I wish that when I flagged something it would make it a different color to stand out better

Overall: better communication between health care professionals and myself.

Our experience using the TextUs application has been amazing. The mass texting function is great.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to mass text our employee's for announcements, updates as well as mass text our candidates to thank them for applying online and invite them into our office locations to meet with a recruiter in person.

Cons: I wish the mass texting count could be higher. I would like to blast out a message to 500 candidates an hour if possible. But we do understand that this is a regulated process.

Overall: We were wasting time as a company individually calling and texting candidates. Since we routinely have to update our employee's with a client and shift information, the mass texting capabilities have made us more organized and productive due to the time we have saved using TextUs.

Capterra-loader

TextUS is very helpful to reach the candidates directly.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: TextUS is very helpful to reach the candidates directly, we can get candidates reply quickly either its a Yes or No. TextUS allow us to write long text as well. Very useful product specially for recruiters.

Cons: I do not think anything wrong/dislike thing in TextUS. Its a great tool for us to reach candidates quickly.

Great and easy to use!

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: TextUs makes my job easier, and all of my clients are now able to communicate with me via texting and text in some of their documents.

Cons: When I send out a mass text and get a high volume of responses back, I sometimes have to wait an hour before I can respond.

AMAZING experience. No complaints at all.

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User-friendly and convenient. Right on our desktops, makes it very easy and faster to get a response from our employees. Easy mobile app.

Cons: The only thing I can say is a "Con" is having to wait one hour to text employee's again after a mass text message is sent out.

Simply easy to utilize

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Everything you need to send a message is there. It has helped us reach our employees with ease; they respond quicker. In addition it has helped our business tremendously!

Capterra-loader

Amazing product!

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to use! It integrates with our ATS, Bullhorn, so all inbound and outbound texts are recorded in the notes for each candidate we contact. Amazing response rate, within the first month of use, our average response rate was over 60% company-wide with some of our top users seeing over an 80% response rate from candidates!

Overall: Better candidate response and communication. Full visibility company-wide of incoming and outgoing texts.

So easy to use and very efficient!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really think that this product has made it so easy for us to reach people quickly and efficiently. I enjoy the ease of using it.

Quick, easy, effective way to stay in touch with prospective candidates in our industry.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: So easy to keep track of the thread of texts...they're all posted instantly into the appropriate candidate record.

Cons: Could the text fields be enlarged so that multiple texts aren't required to send a single message.

Overall: Quick easy communication in a format preferred by candidates.

Dec 27, 2017
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Oct 30, 2017
5/5
Overall