--- title: "TextUs Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TextUs Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/154507/TextUs/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # TextUs Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TextUs ## What is TextUs? TextUs is the leading SMS text messaging platform built specifically for marketing teams, inside sales, recruiting and customer service teams. Increase communication by 10x with a 98% read rate and up to 40% response rates. When we need a response, we text. So why aren't you texting with every lead, candidate and customer? ## What is TextUs used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 126 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 2% Starting price $299 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TextUs?[Manage this product listing](https://www.g2.com/products/textus/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TextUs 4.7 (126) VS. [4.8 (708)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting Price $299 Per Month Starting Price $35 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (124) Ease Of Use 4.7 (656) Value For Money 4.8 (97) Value For Money 4.6 (623) Customer Service 4.7 (109) Customer Service 4.8 (595) ## TextUs alternatives [4.8 (272)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/154507/TextUs/alternatives/) ## FAQs about TextUs Overview ### What problems does TextUs solve? TextUs solves missed calls, phone tag, and scattered client or candidate conversations by giving teams a shared business texting workspace for one-to-one messages, templates, scheduled sends, and mass outreach. Recruiters, staffing teams, sales representatives, and employee coordinators benefit from faster responses, organized communication histories, and outreach tracking. Answer based on 83 reviews Overview ### Which roles and teams benefit most from TextUs? TextUs is most used by recruiters, talent acquisition specialists, and staffing managers who text candidates, schedule interviews, and maintain hiring follow-up. Account managers and business development teams use it to engage clients and prospects, while branch, operations, and executive leaders monitor outreach activity and support responsive team communication. Answer based on 126 reviews Overview ### What company size and industries is TextUs built for? TextUs is used primarily by small businesses, which account for 58% of reviewers, with staffing and recruiting the top industry at 35%. It also serves recruiters, sales professionals, marketers, workforce managers, healthcare providers, real estate agents, staffing firms, and sports franchises. Midsize businesses represent 23% and enterprises 19%; common use includes SMS marketing. Answer based on 126 reviews Features and Usability ### What are the key features of TextUs? TextUs includes core 2-Way Messaging for individual and team conversations, Mass Texting for outreach campaigns, and Customizable Templates with Message Personalization. Differentiating capabilities include Scheduled Messaging, Engagement Tracking, Transcripts/Chat History, and API-based third-party integrations with CRM and applicant tracking systems for documented customer and candidate communication. Answer based on 48 reviews Pricing ### How much does it cost and what fees or limitations are included? TextUs starts at $299 per month for the Pro plan, which includes 5 phone numbers, 5,000 messages monthly, and integrations with ATS and CRM tools. Extra messages cost $0.02 each, additional phone numbers are $49 per month, and WhatsApp messaging adds $29 per user. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does TextUs integrate with? TextUs integrates with over 20 third-party platforms, including recruiting and HR systems such as Bullhorn, Greenhouse, JobAdder, JobDiva, Oracle Taleo Cloud, SAP SuccessFactors HCM, and Salesforce Sales Cloud. It also connects with ADP Workforce Now and Okta for workforce management and identity-related workflows. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does TextUs offer? TextUs provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover shared training sessions, documentation offers written reference material, and videos provide recorded walkthroughs for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does TextUs offer, and how do users rate the experience? TextUs offers email/help desk support, a knowledge base, and chat. Users often describe support as prompt, communicative, thorough, and helpful, with quick resolutions for setup and technical questions. However, some reviewers report slow responses during workdays, particularly when notification issues or outages interrupt operations. Answer based on 16 reviews Send message ### How well does TextUs handle mass texting and message sending? TextUs makes bulk texting, individual messages, and customer notifications easy for recruiting, marketing, and operations teams. Users value templates, distribution lists, delivery tracking, and shared inbox access, but some report sending delays, character limits, and temporary wait periods before replying after high-volume campaigns. Answer based on 29 reviews ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) TextUs supports all three of the features reviewers value most: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and manage high-volume communication more efficiently, allowing teams to reach audiences faster and keep campaigns organized. SMS Messaging 4.7 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Send messages via SMS Campaign Scheduling 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mass Texting 4.4 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Scheduled Messaging 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.1 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Alerts/Notifications 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges TextUs 35 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Campaign: Manage multiple campaigns in one system - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.6 (124) 4.6 Based on 124 reviews ## Pricing Value for money 4.8 (97) [View pricing plan details](https://www.capterra.com/p/154507/TextUs/pricing/) Pro $299.00 Per Month It includes: - 5,000 messages per month - 5 phone numbers - SMS & MMS messaging, campaigns & automation - Smart Delivery Suite (incl. AI Rewrite) - Integrations with your ATS, CRM, and tools - WhatsApp messaging — +$29/user add-on (beta) Enterprise Contact us for a quote It includes: - Short-code eligibility - RCS Branded Sender eligibility - Custom volume pricing that scales down as you grow - Dedicated, named Customer Success Manager Value for money 4.8 (97) 4.8 Based on 97 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ JobDiva](https://www.capterra.com/p/129831/JobDiva/)[ Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (109) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (109) 4.7 Based on 109 reviews ## User reviews Overall rating 4.7 Based on 126 reviews Filter by rating Counts reflect reviews available in this feed. 5(100) 4(17) 3(7) 2(2) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer It director Used the software for: Less than 1 year ### "Great tool albeit sometimes buggy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2025 Overall, I think it's a great product. While there are some weird bugs and glitches, the customer service and support was top notch Pros It's very user friendly and had great customer support. Great value for your money and helps organize conversations easily Cons Can be occasionally buggy and slow at times managing contacts is somewhat of a pain and recent updates felt less than optimal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Simona M. Digital Marketer Used the software for: 1-3 years ### "For Business SMS Marketing - TextUs is The Real Deal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 20, 2024 Pros We have used TextUs for marketing and it is super great. It is easy to use and makes sms marketing easy. We have an easy time sending mass messages to our customers both for marketing and notifications. Cons Considering the quality features of TextUs, no malfunctioning to report. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Customer support Used the software for: 1-3 years ### "Simple to use" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 8, 2025 It has been okay overall , I used it as needed in my business and personal life the same . Made it a smooth process for me. Pros It allows a lot of commonly used business programs to integrate within the application . I mainly integrated Salesforce within textus. Cons The theme and coloring is pretty plain but other than that it was easy n simple to use and implement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN L N. Dj Used the software for: 1-3 years ### "Txt message " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 13, 2024 Makes the job fun to talk with people fast Pros Easy to use and send messages back we get many message this way less time On the phone Cons Not sure as of now I see it to be fun works for me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "I used it, but not anymore " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 30, 2025 Pros I used it ’cause it was a really handy solution and easy to set up. Getting messages on the computer is way easier than on mobile for keeping track of customers requests. Cons I couldn’t deal with the price hike and now there are plenty of free options to get SMS. Yeah, it’s more convenient, but to me it doesn’t justify the cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Patient services coordinator Used the software for: Less than 1 year ### "I loveeeeeee TextIs!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2025 Ten out of a thousand!!!!! Everyone should use textus Pros I loved how convenient it is to text on the app as if I was texting on my phone ! Cons I have nothing bad to say about TextUs !! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Graduate Assistant Used the software for: Less than 1 year ### "Easy and fast communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2025 An easy and efficient platform that allows for fast communication between employees. It is less complicated than other softwares. Pros I like how TextUs allows for communication between employees. It's an efficient and easy way to communication quickly. Cons I wish that it was easier to add contacts, sometimes TextUs wouldn't let me transfer all my contacts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brittany P. Manager Used the software for: 1-3 years ### "Very convenient to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2025 Textus has been an a big convince for the staff Pros The cons about Textus is it allows myself and the staff to stay in contact with one another Cons The cons are I have noticed on the bill that it has been an increase a few times without warning Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Peer Support Worker Used the software for: Less than 1 year ### "Text US makes recruting easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 4, 2025 It was a wonderful experiance. Easy to use and kept everything in an easy to find place for myself and my team mates. Pros It made sending recruting messeges a snap. I used it mostly for that. Gave amazing suggestions on what to put in the messages and allowed me to send to a huge group of people at once. Made it easy to keep track of responses from all those individuals. Kept me in touch with other members of my team and allowed them to know who had been reached and who hadn't. Cons I had issues with it not working on my work phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Branch Manager Used the software for: 1-3 years ### "Effective & easy product for recruiting in the staffing industry & Tech Support is ALWAYS helpful" 5.0 July 30, 2018 Pros The text blasts - Accessing so many people at 1 time. Customer Service - They are always available really quickly through a chat feature and guide me on how to fix an issue OR answer a simple question. They're also really friendly. Features - scheduling texts for the future, personalizing messages in blasts to include first name of contact, analytics to review it's effectiveness. Just awesome. Cons I can't write more than 140 characters in a text blast and the personalized first name feature takes up 22 of those characters. Sending too many blasts in 1 day or at a time delays our messages from being received immediately, but that may have to do more with the cell phone providers than textus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154507/TextUs/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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