--- title: "TextUs Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TextUs Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/154507/TextUs/" page_type: "product" language: "en" --- # TextUs Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TextUs ## What is TextUs? TextUs is the leading SMS text messaging platform built specifically for marketing teams, inside sales, recruiting and customer service teams. Increase communication by 10x with a 98% read rate and up to 40% response rates. When we need a response, we text. So why aren't you texting with every lead, candidate and customer? ## What is TextUs used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 126 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 2% Starting price $499 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TextUs?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.textus.com&name=TextUs) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TextUs 4.7 (126) VS. [4.9 (648)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price $499 Usage Based, Per Month Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (124) Ease Of Use 4.5 (648) Value For Money 4.8 (97) Value For Money 4.7 (615) Customer Service 4.7 (109) Customer Service 4.8 (587) ## TextUs alternatives [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (692)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (998)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/154507/TextUs/alternatives/) ## FAQs about TextUs Overview ### What problems does TextUs solve? TextUs solves slow outreach, phone tag, and fragmented client or candidate communication by letting teams text from desktops or phones, send mass messages, use templates, schedule follow-ups, and log conversations in CRM or ATS systems. Recruiters, staffing teams, sales reps, and customer-facing teams benefit most from faster responses and clearer documentation. Answer based on 75 reviews Overview ### Which roles and teams benefit most from TextUs? TextUs is most used by recruiting and talent acquisition teams, staffing managers, and candidate relations specialists who need fast, personalized outreach and follow-up. Account managers and business development teams use it to maintain client communication, while branch leaders and executives rely on it to improve response rates, hiring coordination, and relationship management. Answer based on 126 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is TextUs built for? TextUs is built primarily for small businesses, which make up 58% of reviewers, especially in Staffing and Recruiting at 35%. It also serves healthcare providers, recruiters, sales professionals, marketers, workforce managers, real estate agents, staffing firms, and sports franchises, with Hospital & Health Care at 15% and Human Resources at 14%, often for SMS marketing. Answer based on 126 reviews Features and Usability ### What are the key features of TextUs? TextUs includes core messaging features like 2-way messaging, mass texting, scheduled messaging, and customizable templates. Reviewers also highlight differentiators such as ATS and CRM integrations, contact management with conversation history, and campaign analytics for tracking sent, delivered, and bounced messages across desktop and mobile use. Answer based on 48 reviews Pricing ### How much does it cost and what fees or limitations are included? TextUs starts at $499 per month for the Essential plan, a usage-based option for unlimited users. That plan includes 1 phone number, Campaign, Campaign Analytics, and Two-Way SMS. Pricing feedback is mixed: some users call it a good value, while others mention a substantial renewal increase. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does TextUs integrate with? TextUs integrates with JobDiva and supports over 20 integrations across recruiting, CRM, and HR systems. Official catalog examples include Bullhorn ATS & CRM, Greenhouse, HubSpot CRM, Oracle Taleo Cloud, SAP SuccessFactors HCM, Salesforce Sales Cloud, and ADP Workforce Now. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does TextUs offer? TextUs provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover scheduled instruction for groups, documentation offers written reference material, and videos provide on-demand walkthroughs for users reviewing features. Answer based on 2 reviews Getting Started and Support ### What customer support options does TextUs offer, and how do users rate the experience? TextUs offers email/help desk, a knowledge base, and chat support. Users often describe support as prompt, communicative, helpful, and friendly, with quick fixes and useful guidance during setup and daily issues. Some reviewers, however, report slow responses, occasional unresponsiveness, and delays that make resolving workday problems difficult. Answer based on 16 reviews Send message ### How well does TextUs handle mass texting and message sending? TextUs makes mass texting fast and easy for recruiting, marketing, and customer outreach teams. Many users like broadcast messages, templates, and quick replies across app and web access, though some mention character limits, sending delays, app glitches, and cooldown periods after high-volume campaigns. Answer based on 29 reviews ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) TextUs supports all three features that reviewers rate most highly: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send direct outreach at scale, tailor messages to individual recipients, and manage communication more effectively, allowing teams to improve response rates and build stronger customer connections. SMS Messaging 4.7 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Send messages via SMS Mass Texting 4.4 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Scheduled Messaging 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.1 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Alerts/Notifications 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges TextUs 31 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Multi-Campaign: Manage multiple campaigns in one system - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.6 (124) 4.6 Based on 124 reviews ## Pricing Value for money 4.8 (97) [View pricing plan details](https://www.capterra.com/p/154507/TextUs/pricing/) Essential $499.00 Usage Based,Per Month It includes: - 1 Phone Number - Two-Way SMS - Campaign - Campaign Analytics Plus Custom Quote Available It includes: - Embed Rich Media - AB testing Value for money 4.8 (97) 4.8 Based on 97 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ JobDiva](https://www.capterra.com/p/129831/JobDiva/)[ Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (109) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (109) 4.7 Based on 109 reviews ## User reviews Overall rating 4.7 Based on 126 reviews Filter by rating 5(100) 4(17) 3(7) 2(2) 1(0) Mentioned topic Sorted by most recent Joe R. It director Education Management ### "Great tool albeit sometimes buggy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 Overall, I think it's a great product. While there are some weird bugs and glitches, the customer service and support was top notch Pros It's very user friendly and had great customer support. Great value for your money and helps organize conversations easily Cons Can be occasionally buggy and slow at times managing contacts is somewhat of a pain and recent updates felt less than optimal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NN Nick N. Owner Textiles ### "I used it, but not anymore " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2025 Pros I used it ’cause it was a really handy solution and easy to set up. Getting messages on the computer is way easier than on mobile for keeping track of customers requests. Cons I couldn’t deal with the price hike and now there are plenty of free options to get SMS. Yeah, it’s more convenient, but to me it doesn’t justify the cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VB Vanessa B. Graduate Assistant Education Management ### "Easy and fast communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 31, 2025 An easy and efficient platform that allows for fast communication between employees. It is less complicated than other softwares. Pros I like how TextUs allows for communication between employees. It's an efficient and easy way to communication quickly. Cons I wish that it was easier to add contacts, sometimes TextUs wouldn't let me transfer all my contacts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shontel S. Customer support Retail ### "Simple to use" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 7, 2025 It has been okay overall , I used it as needed in my business and personal life the same . Made it a smooth process for me. Pros It allows a lot of commonly used business programs to integrate within the application . I mainly integrated Salesforce within textus. Cons The theme and coloring is pretty plain but other than that it was easy n simple to use and implement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Adriana Z. Patient services coordinator Hospital & Health Care ### "I loveeeeeee TextIs!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2025 Ten out of a thousand!!!!! Everyone should use textus Pros I loved how convenient it is to text on the app as if I was texting on my phone ! Cons I have nothing bad to say about TextUs !! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Brittany P. Manager Restaurants ### "Very convenient to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 Textus has been an a big convince for the staff Pros The cons about Textus is it allows myself and the staff to stay in contact with one another Cons The cons are I have noticed on the bill that it has been an increase a few times without warning Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sisi K. Contract Specialist Health, Wellness and Fitness ### "Textus Stellar Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 I love it and it saves time instead of calling and leaving voicemail messages. More people relay on phones and texting, texting saves time and you get faster responses from people. Pros I like the mass texting option and making text templates. Cons It keeps the records and threads you don't need anymore, making it easy to choose the wrong number for the same person if you were not paying attention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Desiree G. Peer Support Worker Health, Wellness and Fitness ### "Text US makes recruting easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 3, 2025 It was a wonderful experiance. Easy to use and kept everything in an easy to find place for myself and my team mates. Pros It made sending recruting messeges a snap. I used it mostly for that. Gave amazing suggestions on what to put in the messages and allowed me to send to a huge group of people at once. Made it easy to keep track of responses from all those individuals. Kept me in touch with other members of my team and allowed them to know who had been reached and who hadn't. Cons I had issues with it not working on my work phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Blake D. Trades specialist Staffing and Recruiting ### "TextUs is ok" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 January 23, 2025 It has been ok to send bulk messages to applicants but I still prefer my own line. Pros It is integrated with our internal ATS- Bullhorn Cons You can not use your regular phone number and it is very clunky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Simona M. Digital Marketer Telecommunications ### "For Business SMS Marketing - TextUs is The Real Deal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 19, 2024 Pros We have used TextUs for marketing and it is super great. It is easy to use and makes sms marketing easy. We have an easy time sending mass messages to our customers both for marketing and notifications. Cons Considering the quality features of TextUs, no malfunctioning to report. Switched from [TrueDialog](https://www.capterra.com/p/144641/TrueDialog/) [Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) TextUs is not just for SMS marketing but also come in handy for internal business communications. We choose it because it is more resourceful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154507/TextUs/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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