# TextUs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TextUs the right SMS Marketing solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154507/TextUs/reviews --- TextUs 4.7 (126) [View alternatives](https://www.capterra.com/p/154507/TextUs/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TextUs Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SS Shontel S Customer supportRetail, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It allows a lot of commonly used business programs to integrate within the application .“ May 7, 2025 RG Ryan G Senior RecuiterHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Whole business day slow. When you use text as a primary outbound mode of contacting candidates for recruiting, it literally stops work. “ May 5, 2022 Joe R It directorEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Great value for your money and helps organize conversations easily“ December 3, 2025 RG Ryan G Senior RecuiterHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “You cant send SMS and they tell you they will follow up as soon as they can by email and call you the wrong name......having alternative providers in a meeting in about an hour and half from now to get out from user this situation.“ May 5, 2022 JG Jamie G Account ManagerStaffing and Recruiting, 11 - 50 employeesUsed the software for: More than 2 years. “I like that TextUs integrates with our ATS easily and that it is fairly simply.“ October 11, 2024 RG Ryan G Senior RecuiterHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Customer service is unacceptably slow.“ May 5, 2022 SK Sisi K Contract SpecialistHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “I love it and it saves time instead of calling and leaving voicemail messages.“ March 20, 2025 RG Ryan G Senior RecuiterHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Well 2 straight days of non functionality is unacceptable.“ May 5, 2022 ## Showing most helpful reviews Showing 1-25 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joe R. It director Education Management Used the software for: 6-12 months ### "Great tool albeit sometimes buggy" December 3, 2025 5.0 Overall, I think it's a great product. While there are some weird bugs and glitches, the customer service and support was top notch Pros It's very user friendly and had great customer support. Great value for your money and helps organize conversations easily Cons Can be occasionally buggy and slow at times managing contacts is somewhat of a pain and recent updates felt less than optimal. Review Source SM Simona M. Digital Marketer Telecommunications Used the software for: 1-2 years ### "For Business SMS Marketing - TextUs is The Real Deal" December 19, 2024 5.0 Pros We have used TextUs for marketing and it is super great. It is easy to use and makes sms marketing easy. We have an easy time sending mass messages to our customers both for marketing and notifications. Cons Considering the quality features of TextUs, no malfunctioning to report. Switched from [TrueDialog](https://www.capterra.com/p/144641/TrueDialog/)[Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) TextUs is not just for SMS marketing but also come in handy for internal business communications. We choose it because it is more resourceful. Review Source SS Shontel S. Customer support Retail Used the software for: 1-2 years ### "Simple to use" May 7, 2025 3.0 It has been okay overall , I used it as needed in my business and personal life the same . Made it a smooth process for me. Pros It allows a lot of commonly used business programs to integrate within the application . I mainly integrated Salesforce within textus. Cons The theme and coloring is pretty plain but other than that it was easy n simple to use and implement Review Source LN Larry N. Dj Entertainment Used the software for: 1-2 years ### "Txt message " November 4, 2024 5.0 Makes the job fun to talk with people fast Pros Easy to use and send messages back we get many message this way less time On the phone Cons Not sure as of now I see it to be fun works for me Switched from [Text Request](https://www.capterra.com/p/167015/Text-Request/) They ended this service. And we needed to find a new one Review Source NN Nick N. Owner Textiles Used the software for: 1-2 years ### "I used it, but not anymore " July 29, 2025 5.0 Pros I used it ’cause it was a really handy solution and easy to set up. Getting messages on the computer is way easier than on mobile for keeping track of customers requests. Cons I couldn’t deal with the price hike and now there are plenty of free options to get SMS. Yeah, it’s more convenient, but to me it doesn’t justify the cost. Review Source AZ Adriana Z. Patient services coordinator Hospital & Health Care Used the software for: 6-12 months ### "I loveeeeeee TextIs!!" April 7, 2025 5.0 Ten out of a thousand!!!!! Everyone should use textus Pros I loved how convenient it is to text on the app as if I was texting on my phone ! Cons I have nothing bad to say about TextUs !! Review Source SK Sisi K. Contract Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Textus Stellar Review" March 20, 2025 5.0 I love it and it saves time instead of calling and leaving voicemail messages. More people relay on phones and texting, texting saves time and you get faster responses from people. Pros I like the mass texting option and making text templates. Cons It keeps the records and threads you don't need anymore, making it easy to choose the wrong number for the same person if you were not paying attention. Review Source BP Brittany P. Manager Restaurants Used the software for: 1-2 years ### "Very convenient to use" March 20, 2025 5.0 Textus has been an a big convince for the staff Pros The cons about Textus is it allows myself and the staff to stay in contact with one another Cons The cons are I have noticed on the bill that it has been an increase a few times without warning Review Source VB Vanessa B. Graduate Assistant Education Management Used the software for: Less than 6 months ### "Easy and fast communication" May 31, 2025 5.0 An easy and efficient platform that allows for fast communication between employees. It is less complicated than other softwares. Pros I like how TextUs allows for communication between employees. It's an efficient and easy way to communication quickly. Cons I wish that it was easier to add contacts, sometimes TextUs wouldn't let me transfer all my contacts. Review Source Desiree G. Peer Support Worker Health, Wellness and Fitness Used the software for: 6-12 months ### "Text US makes recruting easy!" February 3, 2025 5.0 It was a wonderful experiance. Easy to use and kept everything in an easy to find place for myself and my team mates. Pros It made sending recruting messeges a snap. I used it mostly for that. Gave amazing suggestions on what to put in the messages and allowed me to send to a huge group of people at once. Made it easy to keep track of responses from all those individuals. Kept me in touch with other members of my team and allowed them to know who had been reached and who hadn't. Cons I had issues with it not working on my work phone. Review Source JG Jamie G. Account Manager Staffing and Recruiting Used the software for: 2+ years ### "TextUs right from some, not all" October 11, 2024 4.0 I think it’s an easy platform to use but it is not something I would use for my day to day mass messaging. Pros I like that TextUs integrates with our ATS easily and that it is fairly simply. Cons TextUs is a separate text only line and a lot content recipients view the messages as spam. Review Source RP Rachel P. Office Assistant Real Estate Used the software for: Less than 6 months ### "Great Way To Reach Customers" September 25, 2024 4.0 We found this by chance, and we have been pleased with it. Even when we have to resend a text. This is very important because sometimes people prefer to be contacted via text rather than a call for whatever reason and this allows us to do so. Pros This is the newest texting outlet that we use to contact some of our customers. For some reason unknown to me, this actually reaches some customers that our other text software doesn't. This has made it very easy for us in this tech world that we live in. Cons There were a couple of times that a text had to be sent out a couple of times before a customer actually received it. Review Source FR Felicia R. Technical Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Great for Recruiting! " June 3, 2021 4.0 Overall, TextUs makes my job a lot easier and is an essential part of my day Pros I like that I can use my work phone rather than my personal number to text my candidates. I set up almost all my conversations through text and it's one of the main forms of communication I have with candidates. Plus, I have the app and can quickly access it anywhere! Cons The extension is slow to load a lot of the times which slows down my day, and sometimes doesn't open at all. Review Source HM Hilda M. Recruting Manager Human Resources Used the software for: 2+ years ### "This review is about the TextUs app and NOT TextUsNext." November 18, 2019 5.0 I loved the TextUs app and I miss it terribly. We moved to the TextUsNext app and I wish we could go back. TextUs is great in it's simplicity. It always worked as expected. The notification pop ups worked, the email notifications worked, it was everything I could have asked for! We used it every day for simple single user texts but also for mass-texting every now and then. The ability to tag and group people by industry or customer was awesome and made it easy to message multiple people for generic messages. Pros I loved the ease of use of the TextUs app the most. You can have multiple text windows open at the same time if you need to carry on multiple conversations throughout the day. Cons The only thing I didn't like was that we weren't able to block numbers. The other thing I don't like is that I can't go back to it now that we're using the TextUsNext app which no one in the office likes including myself. Review Source VR Verified Reviewer Business Development Associate Staffing and Recruiting Used the software for: 1-2 years ### "TextUs Really Works" October 31, 2019 5.0 Candidate can reach us directly by text, instead of calling. Pros Whenever I can't reach a candidate or client, I use TextUs to send a text message. Texting not only reaches people faster, but they can text us directly for any job ads we have out there. Cons Sending broadcasts is an excellent tool. I just wish it would allow you to text more characters. Sometimes you have to send multiple messages out just to convey a simple order/task. Review Source DT Dan T. Marketing Manager Hospital & Health Care Used the software for: 2+ years ### "TextUs Has Been Incredible" August 5, 2019 5.0 Great product with an amazing team behind it. They're always available and always accommodating. Pros The software is incredibly easy to use and works well with our highly customized CRM. More than that though is their support and success team. Wow. They're highly skilled and incredibly attentive people that put our success at the forefront of what they do and we're incredibly grateful to be working with them in a professional capacity. Cons There are restrictions on the number of text blasts that are able to be sent per hour, which can create a bottleneck for us at times. Review Source VR Verified Reviewer Talent Acquisition Specialist Human Resources Used the software for: 1-2 years ### "TextUs Review" August 27, 2018 5.0 This software is awesome. Pros I like how it can text multiple numbers. Cons It needs improvement on its filtering options. when you try to search for a specific name it shows multiple names "not too specific if I may say" Review Source VR Verified Reviewer Human Resources Assistant Used the software for: 6-12 months ### "Great messaging tool!" July 2, 2018 5.0 Pros I used TextUs to reach out to candidates in the US. I worked in an offshore recruiting company before and TextUs has been very helpful in reaching out to our candidates. Cons I can't think of any cons for this software. It has played a vital role in connecting with our candidates and I have not encountered any problems using it. Review Source VR Verified Reviewer Service Consultant Automotive Used the software for: 6-12 months ### "Great app, I use it every day at work! " March 14, 2018 5.0 Saves hours of time and numerous games of "phone-tag". I have used many other texting apps for work over the past few years and this one is the best! Pros Easy to use. Saves hours of time over calling customers. Love the back up emails when I am not logged into the app. Review Source JK Jamir K. TL Human Resources Used the software for: 1-2 years ### "A must have tool for every recruiter" December 14, 2020 5.0 Easy to communicate with my candidates those who are in a situation where there is call connnectivity issue or somewhere they couldn't talk over the phone. Also, helps as a reminder for interview date/time. Pros The best part is the data which show the number of sent/delivered messages and bounced ones. Cons Great application doesnt requires any dislikes rather I would suggest to make the mobile app a more user friendly which I later came to know that already you guys are working on it. Review Source BJ Brandi J. Operations Manager Staffing and Recruiting Used the software for: 2+ years ### "I have always had a pleasant experience with any customer service representative I have reached. " July 30, 2018 5.0 We get the ability to reach out to anyone in a moments notice. Pros I love the ease of use. I love the App. It is effective and easy. In this age of mobile devices texting is about the best way to get anyone quickly. We are able to reach a large number of people with just a little time put in. Cons I have no problems to list as a con. It works smoothly and we get no spam from using it. We are completely satisfied from a user stand point. Review Source CL Christine L. TA Partner Human Resources Used the software for: 1-2 years ### "TextUs - Ease of Cummicating " April 6, 2020 5.0 I Love It!!!! Pros TextUs is easy to use and I receive a quicker response from candidates! Some won't answer a call from an unknown number, but when I text first, they reply back and we can then schedule a time to speak. Cons I use TextUs for the basic feature to communicate with applicants. I find it quick and easy and have found no fault in my need for it. Review Source VR Verified Reviewer Candidate Relations Director Staffing and Recruiting Used the software for: 1-2 years ### "Excellent Customer Service" December 31, 2018 5.0 Awesome customer service, very responsive and helpful. Solid training and easy to use! Pros Ease of use and ability to plug it into our existing Application Tracking System Cons We had a few cases of someone else texting using the number we were assigned. Random issue I'm sure, but it was still a bit concerning. Review Source CT Cope T. Recruiter Medical Practice Used the software for: 1-2 years ### "Valuable asset for connecting" December 2, 2020 5.0 Pros Desktop software works well, doesn't refresh as often as the previous version. I have to click on another tab, and back to the tab I want in order to see the latest text that I can see in my notifications. Cons The mobile app still needs work -- I frequently have to quit and restart in order to gain functionality. Review Source JS Jennily S. Nail Technician Cosmetics Used the software for: Less than 6 months ### "Great app for small business owners" August 20, 2021 5.0 Pros One of my favorite things about this software is that I’m able to send a mass text message to my clients. This is a great way for me to inform them on any current promotions or product launches. Cons As much as I loved this software, it is difficult to say what I didn’t like about it. Just like any app, sometimes it freezes or crash. It could be an issue on my end. So to me it’s not a big deal Alternatives considered [Sublime Text](https://www.capterra.com/p/179535/Sublime-Text/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.