# Page 2 | TextUs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TextUs the right SMS Marketing solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154507/TextUs/reviews --- TextUs 4.7 (126) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TextUs ## Showing most helpful reviews Showing 26-50 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BD Blake D. Trades specialist Staffing and Recruiting Used the software for: 1-2 years ### "TextUs is ok" January 23, 2025 4.0 It has been ok to send bulk messages to applicants but I still prefer my own line. Pros It is integrated with our internal ATS- Bullhorn Cons You can not use your regular phone number and it is very clunky. Review Source JG Jamie G. Account Manager Staffing and Recruiting Used the software for: 2+ years ### "TextUs right from some, not all" October 11, 2024 4.0 I think it’s an easy platform to use but it is not something I would use for my day to day mass messaging. Pros I like that integrates with our ATS easily and that it is fairly simply. Cons is a separate text only line and a lot content recipients view the messages as spam. Review Source LK Luke K. President Entertainment Used the software for: 6-12 months ### "Good for uploading lists but functionality is limited" August 15, 2024 3.0 This was okay for my first texting company but I think there are better options out there. Pros was great on the initial set up. I was able to upload my contacts to create our lists. Cons When I went to renew, the cost was a substantial increase and I found different services that offered more options for cheaper. Review Source SF Shannon F. Branch Manager Human Resources Used the software for: 1-2 years ### "Do not change to Next Textus if currently using Textus" October 15, 2019 3.0 LOVED the standard . Don't "upgrade" unless there are specific features you are looking for that Next Textus provides. For ease of use and multiple users, Next Textus doesn't come anywhere near the great experience we ALWAYS had with the standard Textus. It is far more time consuming now that they made it "individualized".. I wish they had the option to go back, whereas with my company that is the decision they made, but would be great if it weren't "all or nothing". I think it's great if you are an individual user having individual conversations that only you are reading and answering, but if you are in an environment where everyone in the office can and does answer incoming texts (for better response time and customer service), it is simply frustrating now. Pros I loved because it was so user friendly and everyone in my office could jump in and see each conversation and make sure that we were giving the correct information. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change) Cons They took something that was sooooo user friendly and easy and made it far too time consuming and with virtually zero ease of use. I can see if they were trying to make conversations more private, but now half of my office doesn't know what anyone else is doing unless they change their parameters to open and if someone responds, you have to know where to look and it doesn't update and kicks you off the mobile app, that never had issues (that we knew of) Switched from [TextUs](https://www.capterra.com/p/154507/TextUs/) I am not sure.. Made at a corporate level. Review Source BA Braxton A. Business Analyst Staffing and Recruiting Used the software for: 6-12 months ### "Game Changer" December 4, 2020 5.0 Identifying text-able numbers and engaging with candidates in their preferred method has increased our candidate satisfaction and retention. The ease of the platform's use has also made training efficient with tutorials and examples abundant for end-users to educate themselves on best practice, tips and tools to help them reach their sales goals. Pros The support team is, by far and away, one of the best I've encountered when developing our tech stack. They are always prompt and communicative, no matter which representative you get! We've been working with the new Next platform since January and could not be happier with our results. Our scalability and volume have never been greater and TextUs has been an integral part in facilitating more responsive, customer-centric communication. The ease of deployment for one or several users is just a quick support chat away. Could not be happier with the product and what is has done for our business. Cons The development of 'groups' could stand a bit more attention to facilitate an easier end-user experience. However, this is a VERY minute detail for a newer development of the platform. Like everything else with , it will only get better with time! Switched from [CloudCall](https://www.capterra.com/p/135009/CloudCall/) Ease of use, Bullhorn Integration, Cost. Review Source vC vinay C. An Entrepreneur Internet Used the software for: 2+ years ### "Greatest Platform for Fastest Communication" August 21, 2022 5.0 Pros This is the only platform I have been using for long time for fastest communication to my all valuable clients. And I was also using this when I was working for an e-commerce company and also using this for my Internet business. What I like most is their support team and their interaction with their clients. Always try to give best service to their clients. The staff is very good in terms of their product knowledge. So in my opinion it best and fast in communication. Cons As of now nothing is least, so there are no negative feedback for my side. Review Source Carol G. Branch Manager Used the software for: 1-2 years ### "Effective & easy product for recruiting in the staffing industry & Tech Support is ALWAYS helpful" July 27, 2018 5.0 Pros The text blasts - Accessing so many people at 1 time. Customer Service - They are always available really quickly through a chat feature and guide me on how to fix an issue OR answer a simple question. They're also really friendly. Features - scheduling texts for the future, personalizing messages in blasts to include first name of contact, analytics to review it's effectiveness. Just awesome. Cons I can't write more than 140 characters in a text blast and the personalized first name feature takes up 22 of those characters. Sending too many blasts in 1 day or at a time delays our messages from being received immediately, but that may have to do more with the cell phone providers than . Review Source AC Anna C. Front Office Coordinator Staffing and Recruiting Used the software for: 1-2 years ### "TextUs Review" January 22, 2024 3.0 Pros You can create custom templates and send mass messages easily. It is good for large organizations because you can assign multiple people to a conversation. Cons Text Us is extremely buggy with notifications. It goes offline fairly frequently and their customer service is not responsive. Review Source VR Verified Reviewer Director of Information Technology Staffing and Recruiting Used the software for: 2+ years ### "Next Level Communications" October 29, 2018 5.0 In staffing, the phone call has long been the communications medium of choice. The text message has quickly replaced a call as the most effective method as well and a means of getting a much higher percentage of response from our candidates. Pros The admin panel allows us to carry on multiple conversations at the same time without confusion as to which discussion thread you are replying to. Cons The user administration is a little lacking but support makes up for this with their rapid response to support tickets. Review Source BG Bienvenido G. Caregiver Hospital & Health Care Used the software for: 1-2 years ### "TextUs is incredibly simple yet useful" April 24, 2020 5.0 Overall, is perfect for the users looking for a software that is less complicated yet useful functionalities. It is simply useful simple software! Pros If you are looking for a texting software that you can easily use and manipulate then is the answer. TextUs is incredibly simple yet very useful because you don't need any high-end device to install this software. This software is best for sending messages with less complexity. Just type your message and click send on the tip of your fingernails. This is the kind of software that has simple texting capabilities that will satisfy your daily communication needs that also let you open multiple screens on the gadget that you are using. Cons I know that this software is designed for simplicity so I don't think it has weaknesses. I love using this simple texting software. As long as I can send and receive a message instantly then I think I'm fine with it. Also, this kind of software consumes less bandwidth and so this is a perfect software for all users. Review Source VR Verified Reviewer Talent Acquisition Human Resources Used the software for: 6-12 months ### "Reaching the unreachable" September 1, 2018 4.0 Overall, this application is a game changer for us in communication and reaching out with the right people for the right opportunities. Pros 1\. Using for us recuiters, making the imposaible possible. Traditional calling and emailing no longer works, specially with people who is working 2 jobs at a time. So by having a chance to text people, you get to reach out with more candidates and jobless candidates. 2. Integration with the ATS thatos setup with our firm is also a big thing. You get to ensure the accuracy of documentation and interaction with each candidates 3. Get to confirm the effectivity if this tools with the set statistics in the application Cons This is not proven, but there were times that candidates claim that they have not received the message. Review Source VR Verified Reviewer Recruiter Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Quick And Useful" April 21, 2019 5.0 I personally text my candidates when ever they are busy or if they do not receive my emails. This is so quick and reliable you can even send emoticons as well. Pros is very useful messaging and texting software. This could be used for texting the people across the world from virtual number. We can make use of it in our professional life by texting the message on the client's mobile so that they can see that and can revert to us. Cons The only drawback is that you need to use this regularly otherwise the number given to you will be lost. Although you can purchase a premium to get save from this issue. Everything is good though. Review Source Michelle K. Executive Search Consultant Hospital & Health Care Used the software for: 1-2 years ### "TextUs is a fabulous tool!" February 11, 2019 5.0 was able to quickly adapt to the way my teammates and I reach out to people, and mesh their system with our existing database. The customer service is top notch - responses are immediate to any concern, and generally they have a solution to problems within moments. Pros I love the convenience of being able to text using my computer keyboard and having that connect directly with our database. I don't have to waste time copying and pasting my communication notes - auto-populates my communication in database notes whenever I use it! Cons I'd love it if there were a way to combine individual texts into a single "conversation note" in my database. Review Source VR Verified Reviewer Staffing Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "TextUS" February 28, 2020 5.0 Business problems i am able to solve is getting in touch with individual quicker than sending a email most of the time. Pros What I like most about the software is feature offered easy communication option for my clients and other branch locations. Cons The feature I like lease about software it does not work if I am text message to client or teammates cell phones . Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Corportate decision Review Source VR Verified Reviewer Talent Acquisition Human Resources Used the software for: 1-2 years ### "Is TextUs really helpful to recruiters?" September 26, 2018 5.0 I've been using since I started recruiting and this tool is my bestfriend. Without it i think my recruiting life is incomplete. Pros I really like the interface of it is very easy to use. You can save contacts especially for recruiters like me so that I can track my candidates. It also has a feature where you can send in groups and of course templates to make the recruiters life easier.And of course you can send unlimited text who doesn't want that? Cons Nothing really I think this product is perfect. Review Source VR Verified Reviewer Recruiter Human Resources Used the software for: 1-2 years ### "TEXTUS: Business Texting" September 19, 2018 5.0 Pros is one software that makes life a lot easier in terms of sending out text blast. Interface is very easy to use, even your grandmother can use it with almost no training at all required. You can easily send a text blast and not worried about missing a reply. Add to the cool integration with chrome you get notified almost real time in any replies come in which is important for recruiters like me. Cons I just wish it allowed more characters for the broadcast feature. Review Source James G. Senior Analyst Accounting Used the software for: 1-2 years ### "It's like having a cell phone on your workstation!" December 14, 2017 5.0 Mass communication and 1 on 1 communication are a breeze to manage with this software. Pros Communicating with numerous clients across a large variety of industries can be challenging enough on it's own. Texting has become a preferred method of contact for busy people and using the app makes it very efficient on our end. Also, you can use this on a PC, Mac, smartphone on the go - all are seamless and allow us to communicate with current and potential clients on the fly. Review Source LL Laura L. Talent Management Partner Staffing and Recruiting Used the software for: 1-2 years ### "TextUs is a game changer" June 9, 2019 4.0 Phone tag - everyone hates it - with , it's great to be able to send someone a text to coordinate a good time to chat. We use a text in combination with your standard voicemail and find that people reach back out via text so much more quickly. Pros is a great way to get a hold of people so much faster, nowadays people prefer to text for quick items that can easily be addressed in a text. I like that you are able to use your business line instead of personal cell phone. The ease of being able to create templates is great for messages that you send often. The app is great as well to be able to keep texting consistent with your business line. It syncs with our software and automatically documents the text exchange in our system. Cons Sometimes the app is a little bit glitchy, and I wish there were a way to put an away message on from the app, but overall a very positive experience. Review Source KV Kumutha V. Team lead Staffing and Recruiting Used the software for: 6-12 months ### "Best software for text messages " December 26, 2022 5.0 Almost 6 months using this software for sending mass message Pros Here we have options like sending mass message and temples are there to send a amazing message through this software Cons Least means I don't have anything here. Overall it's really amazing and I would like to recommend this to everyone Review Source DR Donna R. Talent Acquisition Specialist Human Resources Used the software for: 2+ years ### "Text Us versus Text Us Next" November 30, 2020 5.0 The old Text Us was very user friendly and laid out in a much easier format that just worked for our company. This new Next has stopped more than half of our employees from using the app as it really is difficult to use. We would love to go back to the original format . Pros The ease of setting up and sending out campaigns. This process in now streamlined and very easy to do. Cons I do not like how many steps it takes to accomplish looking for a text thread with a contact and how many steps to see if this contact has already been put in the system. I also do not like not knowing if I have messages to read without many steps again. Review Source KC Kaylen C. Marketing Team Staffing and Recruiting Used the software for: 6-12 months ### "Great Product, Great Service" August 10, 2021 5.0 Great! Pros is extremely user friendly. Their customer support is one of the best I have ever seen. I love that you can create templates. My job has a lot of similar responses coming from the people I text so it is super convenient to have the templates to save me time when needed. Cons They are constantly improving their product, which occasionally will create bugs and slow down loading times, but they are always aware and have a link that displays if there are any known system issues they are having and will update you on the status of the issues. Review Source TE Taylor E. Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Effective and Easy to use" December 5, 2019 5.0 I use every day for recruiting and managing employees. It allows me to reach large groups of people with minimal effort. It is great for setting up interviews, sending directions, reminders, thank you's, etc. In a time where most people don't pick up their phones, Textus provides an easy effective way to connect with people. Pros It allows me to connect with large numbers of potential candidates and current employees without taking up too much time. It helps me be more productive. Cons There isn't much I don't like about this software... I do wish that I could send out group broadcasts containing JPGs Review Source Pie O. Premium Support Outsourcing/Offshoring Used the software for: 6-12 months ### "One App for Texting" January 5, 2023 4.0 Pros the capability to mass SMS candidates, employees, and other groups with invites to visit our offices and chat with a recruiter in person as well as messages thanking them for their online applications. Cons It's the amount of Text Messages you can send per day. I hope they get to increase it and make it an exception. Review Source Jessica W. Medical Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "I love TextUs!" August 13, 2018 5.0 They are very easy to work with and quick to respond to any questions or errors that may occur. Great experience overall! Pros Efficiency it allows when trying to communicate quickly. Very user friendly! Cons Nothing comes to mind! I use this app every single day to communicate with my colleages. Review Source VR Verified Reviewer Sr. IT Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Love it" April 6, 2021 4.0 overall its good.Specially in my line of work which is recruitment, it plays a major role. it helps to get basic update over text as compare to call again and again to the candidate. Pros Its best part is to quick add the number and share any template in a go. also had a good feature to schedule a message which i personally like. Cons well is ok but sometime it glitchy and hangs for few second over android but its manageable as mostly it works fine. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.