--- title: "OpenRMA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OpenRMA Software - reviews, pricing plans, popular comparisons to other Computer Repair Shop products and more." source_url: "https://www.capterra.com/p/154526/OpenRMA/" page_type: "product" language: "en" --- # OpenRMA Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OpenRMA ## What is OpenRMA? OpenRMA Repair Centre is a versatile desktop and cloud-based solution, ideal for small to medium-sized repair businesses. It combines Repair Tracking, RMA Management, Service Tracking, Ticketing Management, and Invoicing into one integrated platform. With the Invoicing module, you can create professional invoices, receipts, and credit memos, streamlining your operations, boosting professionalism, and enhancing customer satisfaction. ## What is OpenRMA used for? [Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/) Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £199 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenRMA?[Manage this product listing](https://www.g2.com/products/openrma/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenRMA 4.8 (17) VS. [### RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) [4.7 (245)](https://www.capterra.com/p/146659/RepairDesk/reviews/) Starting Price £199 Flat Rate, Per Year Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (17) Ease Of Use 4.6 (245) Value For Money 4.9 (17) Value For Money 4.6 (212) Customer Service 4.8 (17) Customer Service 4.7 (242) ## OpenRMA alternatives [BytePhase](https://www.capterra.com/p/216610/BytePhase/) [4.9 (18)](https://www.capterra.com/p/216610/BytePhase/#reviews) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216610/BytePhase/) Highest Rated [RepairCMS Ultimate](https://www.capterra.com/p/10025093/RepairCMS-Ultimate/) [5.0 (6)](https://www.capterra.com/p/10025093/RepairCMS-Ultimate/#reviews) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025093/RepairCMS-Ultimate/) [RepairDash](https://www.capterra.com/p/10041987/RepairDash/) [5.0 (2)](https://www.capterra.com/p/10041987/RepairDash/#reviews) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041987/RepairDash/) [Repair Spots](https://www.capterra.com/p/174055/Repair-Spots/) [5.0 (5)](https://www.capterra.com/p/174055/Repair-Spots/#reviews) Starting price $44.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174055/Repair-Spots/) [View all alternatives](https://www.capterra.com/p/154526/OpenRMA/alternatives/) ## FAQs about OpenRMA Overview ### Which roles and teams benefit most from OpenRMA? OpenRMA is most used by repair technicians, service managers, and technical leaders who need to track returns, document device issues, and manage repair workflows efficiently. IT teams and engineers use it to organize diagnostics and status updates, while owners, general managers, and sales-focused teams rely on it for visibility into service operations and customer follow-up. Answer based on 14 reviews Overview ### What company size and specific industries is OpenRMA built for? OpenRMA is designed for technicians, repair companies, repair centers, and individual users in the repair and warranty management sector. It fits small to mid-sized businesses and service teams that need to track repairs or manage warranty contractors. Features and Usability ### What are the key features of OpenRMA? OpenRMA offers repair tickets and repair tracking, plus intake management, status tracking, and warranty tracking for service workflows. It also includes inventory management, barcode/label management, purchasing and receiving, billing and invoicing, CRM, document management, reporting and analytics, and a client portal. Getting Started and Support ### What training and onboarding options does OpenRMA offer? OpenRMA provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does OpenRMA offer? OpenRMA provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available to describe response times, helpfulness, or common frustrations, so support experience cannot be assessed from user comments. ## Features AI summary Based on 105 Computer Repair Shop reviews Capterra reviewers point to these as the top features buyers look for in computer repair shop software: - **Repair Tickets** (**72%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**48%**) - **Inventory Management** (**46%**) OpenRMA supports all three of the features reviewers rank highest: **Repair Tickets**, **Billing & Invoicing**, and **Inventory Management**. Together, these capabilities help businesses track repair jobs from intake to completion, manage customer charges accurately, and keep parts availability up to date, allowing teams to run day-to-day shop operations more efficiently. Repair Tickets 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize repair tickets, track progress, severity, and repair history Warranty Tracking 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track the duration and expiration of warranty as well as any obligations under that warranty Contact Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Barcode/Label Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Print and scan barcode or labels Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Document Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location OpenRMA 29 features ### All Features - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Barcode/Label Management: Print and scan barcode or labels - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Estimating: Estimate expected cost based on various factors before a project begins - Historical Reporting: Information, data and reports that are being tracked over time - Intake Management: Activities related to the initial admission of a charge into the organization's care - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Multi-Location: Manage and support multiple locations - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Receipt Management: Upload, track, and submit receipts in a central database - Repair Tickets: Organize repair tickets, track progress, severity, and repair history - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty --- Get Advice We can help you find the software with the features you need. Features 4.6 (17) 4.6 Based on 17 reviews ## Pricing Value for money 4.9 (17) Free Trial [View pricing plan details](https://www.capterra.com/p/154526/OpenRMA/pricing/) OpenRMA Cloud Edition £199.00 Flat Rate,Per Year Standard Edition £149.90 Flat Rate,One Time Professional Edition £349.90 Flat Rate,One Time Enterprise Edition £499.90 Flat Rate,One Time Retail Edition £849.90 Flat Rate,One Time Value for money 4.9 (17) 4.9 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 17 reviews Filter by rating 5(13) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MB Molly B. Operations Coordinator Mechanical or Industrial Engineering ### "MAV Systems" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2026 Pros \- Highly customisable to suit specific business processes and requirements. - Centralised information storage ensures all relevant data is easily accessible in one place. - The repair tracking process is straightforward and provides clear visibility throughout each stage. - \[sensitive content hidden\] provides exceptional support and is always responsive, knowledgeable, and helpful. Cons \- The application would benefit from a direct copy-and-paste functionality to improve efficiency when transferring information. - An edit history feature would be valuable for tracking changes and maintaining record visibility. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NV NIKITA V. Electrical and Test Engineer Mining & Metals ### "Easy to use and flexible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 14, 2026 Overall, OpenRMA is a great service. I would definitely recommend it, especially to companies that repair and service equipment. Pros OpenRMA has everything we need for our work. I like that the interface is simple and not overloaded with unnecessary things or animations. There is also a good level of customization. Our company not only services and supports equipment, but also manufactures it, and we can use OpenRMA for some of our production processes too. Support is very fast. If I have a question, I usually get an answer quickly. I also like that I can suggest new features. Some features I asked for were actually added later, which is great. Cons I would like to have a form editor directly in OpenRMA. Right now, forms have to be edited in a desktop editor and then sent to the OpenRMA team for verification and uploading. So it is better to prepare the form carefully before sending it, especially if you don't want to ask them to update it several times. But for me, this is not a big problem. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix24 was too complex and heavy for our needs. OpenRMA is much simpler and easier to use for our repair and service processes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kristy T. Owner Computer Hardware ### "Excellent Software for IT Support and services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 Excellent product for the price. ease of use, took some time to setup and customize to your needs and to your environment, once it works you don't look back. Pros Software package was easy to use, customizable, worth every dollar I spent on, Customer support excellent. I owned an IT consultant and inhouse computer repair shop, and this software package has help us streamline and track every repair order came in for my team. very helpful and I recommended to anyone. Cons I could use an email notification telling me that my database is properly back up on the cloud. Just to reassure and knowing that my database is properly backup so I can have a peace of mind. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sheri H. General Manager Computer Hardware ### "Love this RMA system " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2021 I am incredibly happy with my decision to use OpenRMA. Pros I have been looking for a easy to use RMA system for years. OpenRMA is incredibly user friendly. This will ensure my technicians will use & rely on this software and keep the data current. \[SENSITIVE CONTENT HIDDEN\] was amazing through the whole process. I highly recommend Cons I wish I could bar code scan to update status. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mark R. PC Engineer Information Technology and Services ### "Perfect solution for my PC Repair business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2020 I'm very happy with OpenRMA and my only regret is that I didn't implement it sooner. Pros There's a surprising amount of depth to this software and tech support is always on hand to help out with any required customisations or assistance. For my needs this software covers everything I wanted and I had already tried numerous other software packages before opting for OpenRMA Cons The inventory management side is not fully functional as yet but it's still being expanded upon and improved. Some larger enterprises might find this as a negative. Reasons for choosing OpenRMA I like the simplicity of OpenRMA for my needs, however that's not to say it's basic as there's a lot of functionality that I don't make use of (yet). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ES Erin S. Sales & Marketing Consumer Electronics ### "Simple Returns Processing Software - Great Value!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2020 Support staff are very helpful and respond quickly every time we've had a question. Pros Great value for money with this software. It isn't a fancy looking interface, but as only our internal staff use it, it doesn't need to be. Nearly all of the fields we needed were present in the standard software, and the few we asked for were quickly and affordably added by the software designers as a customization. Cons No complaints, it does what we need it to do. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JA John A. Service specialist Consumer Services ### "Manolopoulos Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2020 Pros Its' simplicity , it's easy to use and you can learn how to use it very fast. Cons The search functions are not easy enough. Also when you have a window open and you add new data, like a new device type, you have to close it and reopen it to be able to choose it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GT George T. Service Manager Computer Hardware ### "OpenRma after 2 years of usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2020 Pros The flexibility of the support team. Their action is spot on and they can customise whatever request is needed Cons Not much to talk about since i have searched a lot and made sure that this is the perfect software for my business Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VJ Victor J. chief technical officer (CTO) Telecommunications ### "Radionet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 20, 2020 I'm very satisfy for now. It still much more to implement, like emails and automatic client notification that will be implemented this 2021. Pros The software could be customized for my radiocomunication workshop easily with the help of support team. Cons If you change the format of RMA numbers , then you can't see the old's RMS format unless you know the exact RMA number. you can't search by client. Most of the title still in English and we are an Spanish speaking company. Reasons for choosing OpenRMA It holds a lot of the features we were looking for our workshop operation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS STAVROS S. GENERAL MANAGER Information Technology and Services ### "VERY GOOD SOFTWARE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 20, 2020 Pros VERY EASY TO USE AND GOOD SEARCH ENGINE. Cons I WANT AS A FEATURE TO BE CONECTED WITH MY POS SOFTWARE ( QUICKBOOKS). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/154526/OpenRMA/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.