--- title: "OpenRMA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OpenRMA the right Computer Repair Shop solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154526/OpenRMA/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- OpenRMA 4.8 (22) [View alternatives](https://www.capterra.com/p/154526/OpenRMA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of OpenRMA Ease of use 4.9 Customer Service 4.8 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Computer Instructions Computer Hardware Used the software for: 6-12 months ### "OpenRMA Review" August 7, 2020 4.0 It is the best software in computer repairs that I have used Pros What I like most about this software is its open and easy to use interface in problem solving Cons It's customer service response is not that good compared to others Review Source PL PETER L. Director - Service Operations Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Excellent product for any size service operation. " September 22, 2026 5.0 I am truly impressed with this product and its customer support! It delivered excellent results from the very beginning, and the implementation process was incredibly smooth. Transitioning from the server version to the web version was hassle-free. This software is excellent for service organizations of any size. Pros This product is excellent, and the customer support is outstanding. They responded promptly to all our customization requests and support needs. OpenRMA effectively fulfilled our service requirements for workflow, inventory control, and repair tracking from start to finish. The user interface is easy to understand and use. After using the Server Version for a couple of years, we decided to switch to the Web Version. Customer support made this transition seamless and efficient. After evaluating various products, we ultimately chose openRMA. Our experience with their customer support, installation, and testing was seamless. The software functioned perfectly right from day one, and the implementation process was straightforward. Given the quality of service and performance, I expected to pay thousands of dollars more for this type of software. Cons Consider implementing a better reporting tool and form customization, along with increased end-user customization of fields. Switched from [RepairTRAX](https://www.capterra.com/p/130999/RepairTRAX/) openRMA fits our needs with more powerful repair and reporting functions Review Source LS Lee S. Field Applications Engineer Printing Used the software for: 6-12 months ### "We’ve been using OpenRMA for a year, and it has completely transformed the way we manage our RMA process" September 24, 2026 5.0 We have been using OpenRMA for almost a year, and our overall experience has been extremely positive. As with any new system implementation, there were a few initial teething issues. However, these were largely due to our own understanding of the platform rather than any shortcomings in the software itself. Whenever we encountered challenges, the OpenRMA support team responded quickly and professionally. Their customer support has been outstanding, with issues typically resolved within 24 hours, often much sooner. The same high level of responsiveness applied to feature requests and modification requests. Over the past year, OpenRMA has become an integral part of our operations. The combination of an effective platform, flexible configuration options, excellent visibility into product quality trends, and exceptional customer support has made it a valuable investment for our organisation. Pros What we liked most about OpenRMA was its intuitive, user-friendly interface and configurable nature. The platform made it easy to track, manage, and process RMAs efficiently, saving valuable time and improving overall productivity. One of the biggest benefits has been the visibility it provides into product issues and failure trends. The reporting and analysis capabilities have helped us identify recurring problems, gain deeper insights into potential manufacturing issues, and ultimately improve processes across the business. We also appreciated the clear visibility of case status and the streamlined workflow. OpenRMA makes it easy to stay organised, while the ability to send customised emails at every stage of the RMA process ensures customers remain informed throughout the entire journey. Overall, OpenRMA has provided a reliable and efficient solution that has significantly enhanced our RMA management process. We initially approached the implementation by looking at how OpenRMA could fit into our existing processes. However, we quickly realised that the workflows already built into OpenRMA were far more effective than our own, leading us to adopt and benefit from its approach. OpenRMA provides a clear, centralised view of each RMA’s complete history, including who has worked on it and its current stage in the process. This transparency makes updates easy to access without having to chase colleagues for information. Cons There is very little to dislike about OpenRMA. If there is one area that could be improved, it would be the reporting capabilities, particularly in terms of generating more advanced or customisable reports. However, this is a relatively minor point and has not significantly impacted our day-to-day use of the platform. Alternatives considered [ReturnLogic](https://www.capterra.com/p/228022/ReturnLogic/)[Claimlane](https://www.capterra.com/p/176640/Claimlane/)[RMAPORTAL](https://www.capterra.com/p/10040490/RMAPORTAL/)[RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Reason for choosing OpenRMA We chose OpenRMA because of its competitive pricing for the initial setup, as well as its scalability to support our future growth. We were also impressed by the professionalism demonstrated throughout our interactions with both the sales and support teams, making the entire process smooth and efficient. Review Source MG Mark G. Sr. Project Manager Computer Hardware Used the software for: 1-2 years ### "Centralized our service operation and made our data truly usable" September 25, 2026 5.0 Our overall experience has been extremely positive. We went from a fragmented process spread across multiple spreadsheets to a centralized system that gives us better visibility, cleaner data, faster reporting, and a much more scalable way to manage our service operation. It has made it easier for our technicians to do their jobs, easier for management to understand what is happening across multiple locations, and easier for us to provide customers with a consistent experience. The combination of the platform itself and the responsiveness of the support team has made a meaningful difference in our day-to-day operation. Pros The biggest benefit has been the visibility it gives us across our entire service operation. We were able to consolidate four offices and remote employees into a single interface instead of managing everything through multiple Google Sheets. The standardized data has also been a huge improvement. We can now pull reports and have updated information in our Power BI dashboards in under five minutes. Having everything in a consistent format makes the data easy to parse and gives us information we can actually use to manage workloads, identify trends, and make decisions. The customer portal has also helped us scale. As we add customers, we can quickly direct them to the portal and give them a consistent way to submit and track requests. Support has been another major strength. Communication is quick, and the team has been very responsive to the smaller adjustments that can make a big difference in our technicians' day-to-day workflows. Cons As we have expanded how we use the platform, there have been small workflow adjustments and configuration changes we have needed to make along the way. However, the support team has been very responsive in helping us work through those changes, so they have not been major obstacles. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) We were working in ~15 different sheets and growing so we needed to consolidate. Review Source NV NIKITA V. Electrical and Test Engineer Mining & Metals Used the software for: 6-12 months ### "Easy to use and flexible" September 14, 2026 5.0 Overall, OpenRMA is a great service. I would definitely recommend it, especially to companies that repair and service equipment. Pros OpenRMA has everything we need for our work. I like that the interface is simple and not overloaded with unnecessary things or animations. There is also a good level of customization. Our company not only services and supports equipment, but also manufactures it, and we can use OpenRMA for some of our production processes too. Support is very fast. If I have a question, I usually get an answer quickly. I also like that I can suggest new features. Some features I asked for were actually added later, which is great. Cons I would like to have a form editor directly in OpenRMA. Right now, forms have to be edited in a desktop editor and then sent to the OpenRMA team for verification and uploading. So it is better to prepare the form carefully before sending it, especially if you don't want to ask them to update it several times. But for me, this is not a big problem. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix24 was too complex and heavy for our needs. OpenRMA is much simpler and easier to use for our repair and service processes. Review Source SK Sait K. Battery Service Center Consumer Electronics Used the software for: 2+ years ### "We recommend RMA software to Turkish technical service companies." September 28, 2026 5.0 A truly flawless technical service software. We recommend RMA software to Turkish technical service companies. Pros A great program for businesses providing technical service; we've been using it for about 3 years and are extremely satisfied. It has all the features we need, and the RMA software team always provides the necessary support for any additional features we may require. Cons So far, there haven't been any negative aspects from our perspective; we just needed some additional features specific to our needs, and the RMA team is already providing us with the necessary support for that. Review Source MB Molly B. Operations Coordinator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "MAV Systems" September 15, 2026 4.0 Pros \- Highly customisable to suit specific business processes and requirements. - Centralised information storage ensures all relevant data is easily accessible in one place. - The repair tracking process is straightforward and provides clear visibility throughout each stage. - \[sensitive content hidden\] provides exceptional support and is always responsive, knowledgeable, and helpful. Cons \- The application would benefit from a direct copy-and-paste functionality to improve efficiency when transferring information. - An edit history feature would be valuable for tracking changes and maintaining record visibility. Review Source JA John A. Senior Service Technician Computer Hardware Used the software for: 1-2 years ### "OpenRMA and 20K Repairs" September 24, 2026 5.0 We have not experienced any down time with the software. It works every time and the support team has been excellent! Pros Our company services school districts and we do about 20k repairs a year. Before OpenRMA we had a hard time keeping organized. It is very nice to have all of our service events in one location. The best software for the money. Cons No negatives here. It has everything you need and then some. The software also has a full invoicing system built in. Excellent. Review Source KT Kristy T. Owner Computer Hardware Used the software for: Less than 6 months ### "Excellent Software for IT Support and services" September 8, 2026 5.0 Excellent product for the price. ease of use, took some time to setup and customize to your needs and to your environment, once it works you don't look back. Pros Software package was easy to use, customizable, worth every dollar I spent on, Customer support excellent. I owned an IT consultant and inhouse computer repair shop, and this software package has help us streamline and track every repair order came in for my team. very helpful and I recommended to anyone. Cons I could use an email notification telling me that my database is properly back up on the cloud. Just to reassure and knowing that my database is properly backup so I can have a peace of mind. Review Source MR Mark R. PC Engineer Information Technology and Services Used the software for: 6-12 months ### "Perfect solution for my PC Repair business" December 1, 2020 5.0 I'm very happy with OpenRMA and my only regret is that I didn't implement it sooner. Pros There's a surprising amount of depth to this software and tech support is always on hand to help out with any required customisations or assistance. For my needs this software covers everything I wanted and I had already tried numerous other software packages before opting for OpenRMA Cons The inventory management side is not fully functional as yet but it's still being expanded upon and improved. Some larger enterprises might find this as a negative. Reason for choosing OpenRMA I like the simplicity of OpenRMA for my needs, however that's not to say it's basic as there's a lot of functionality that I don't make use of (yet). Review Source GT George T. Service Manager Computer Hardware Used the software for: 2+ years ### "OpenRma after 2 years of usage" November 20, 2020 5.0 Pros The flexibility of the support team. Their action is spot on and they can customise whatever request is needed Cons Not much to talk about since i have searched a lot and made sure that this is the perfect software for my business Review Source MB Marko B. Technisch Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Top!" November 20, 2020 5.0 Bij OpenRMA zijn ze altijd bereid om je te helpen als je vragen hebt of met een probleem zit. Pros Heel gebruiksvriendelijk, super overzichtelijk en het is aan te passen naar de behoefte van je organisatie. Cons Ik heb nog geen nadelen kunnen ontdekken. Review Source VJ Victor J. chief technical officer (CTO) Telecommunications Used the software for: 6-12 months ### "Radionet" November 20, 2020 5.0 I'm very satisfy for now. It still much more to implement, like emails and automatic client notification that will be implemented this 2021. Pros The software could be customized for my radiocomunication workshop easily with the help of support team. Cons If you change the format of RMA numbers , then you can't see the old's RMS format unless you know the exact RMA number. you can't search by client. Most of the title still in English and we are an Spanish speaking company. Reason for choosing OpenRMA It holds a lot of the features we were looking for our workshop operation. Review Source SS STAVROS S. GENERAL MANAGER Information Technology and Services Used the software for: 2+ years ### "VERY GOOD SOFTWARE" November 20, 2020 5.0 Pros VERY EASY TO USE AND GOOD SEARCH ENGINE. Cons I WANT AS A FEATURE TO BE CONECTED WITH MY POS SOFTWARE ( QUICKBOOKS). Review Source ES Erin S. Sales & Marketing Consumer Electronics Used the software for: 2+ years ### "Simple Returns Processing Software - Great Value!" November 23, 2020 5.0 Support staff are very helpful and respond quickly every time we've had a question. Pros Great value for money with this software. It isn't a fancy looking interface, but as only our internal staff use it, it doesn't need to be. Nearly all of the fields we needed were present in the standard software, and the few we asked for were quickly and affordably added by the software designers as a customization. Cons No complaints, it does what we need it to do. Review Source JA James A. IT Technician Computer Hardware Used the software for: 6-12 months ### "It is so easy to keep track my repairing with OpenRMA software. With a few clicks i got all i need" August 18, 2017 5.0 Simple use, easy tracking, easy services management, very fast support Pros Simplicity of the software, too many features, Value for money and no annualy or monthly costs. One time fee and you have it forever. Cons Pos system is not yet available so you cannot have it as a billing system. Only used to track repairings Review Source DM Dennis M. Owner Used the software for: Less than 6 months ### "Software works like a charm - The devs and support are the best you cand find!" June 8, 2017 5.0 Pros The software are very easy to install and use! besides that, I have some question about the software, the devs answered me within a few hours. In addition to that, I had some special requirements for the software. The developers programmed a very special version number to me less in 24 hours with my requirements. I warmly recommend openRMA and its developers. I also love the database runs in mysql - I can use my own cloud based mysql server to storage all data. People who complain about its not cloud based, you guys can solved it by your self very easily by this method. Review Source SH Sheri H. General Manager Computer Hardware Used the software for: Less than 6 months ### "Love this RMA system " May 14, 2021 5.0 I am incredibly happy with my decision to use OpenRMA. Pros I have been looking for a easy to use RMA system for years. OpenRMA is incredibly user friendly. This will ensure my technicians will use & rely on this software and keep the data current. \[SENSITIVE CONTENT HIDDEN\] was amazing through the whole process. I highly recommend Cons I wish I could bar code scan to update status. Review Source LG Luis G. technician Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "This is all i need to keep the right order in my business" June 19, 2018 5.0 Find a software that allowed me put order to my business, and help to keep order in the workshop Pros Direct and specific information to load about the product to repair Highlight the accesories that bring the cellphone. Very Usefull to keep the order . Let you attach picture about your work Show you in differents color the situation of the device (awating repair, supplier and others) Cons For the moment no one. If can you make the software a little more attractive, because in functionalityis OK. Review Source Response from OpenRMA June 21, 2018 Thank you for your Review. We 'll do our best to make our interface more attractive. JA John A. Service specialist Consumer Services Used the software for: Less than 6 months ### "Manolopoulos Service" November 23, 2020 4.0 Pros Its' simplicity , it's easy to use and you can learn how to use it very fast. Cons The search functions are not easy enough. Also when you have a window open and you add new data, like a new device type, you have to close it and reopen it to be able to choose it. Review Source IK Isaak K. TECHNICIAN Information Technology and Services Used the software for: Less than 6 months ### "Simple and easy to use RMA tracking" September 1, 2016 4.0 10 years in Computer repairing industry. I was using excel files to archive my repairings. Now with OpenRMA i have all the repairing in one pleace. Serial numbers, RMA ID's was exactly that i was looking for. Pros It is simple, easy to use, nice interface and prints the forms for me and my customers. Cons I would like to have it on cloud Review Source Response from OpenRMA September 3, 2016 Thanks, we try to make our best to help repair centers simplify their day to day repairings EM Esad M. logicboard repairs Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "just great" October 18, 2018 5.0 Pros easy of use. Multilingual UI. Tech support is superb. Cons it would be nice if it had more customizable printout of forms. But its not a deal breaker. Review Source Response from OpenRMA October 24, 2018 Thanks for your feedback. We try to do our best for our customers. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.