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Reckon One

Reviews of Reckon One

4.6 (105)
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Pros

  • It was a great app or system since I use it for Billing of invoice, sending statement of accounts to our clients, receiving payments and reports. It is very useful for those with small businesses.

  • It was quite easy to use and the reports are great. So easy to see who you have paid and who has paid you.

  • I am very happy with the product and have taken advantages of the new developments as they appeared.

  • Generally very good, I particularly like the tracking and reporting ability. Being able to compare my sales figures annually with previous years.

Cons

  • I was so angry on multiple fronts and still don't like paying subscriptions - I like to buy an item and not have to pay every year. That was just one thing I put in the too hard basket.

  • I just find it frustrating that communication at that level is not up to par with the rest of the platform and service.

  • Considering that I am using so little of the functionality I was unimpressed that the cost rose by 20% in the first 6 months of use.

  • I have been having trouble with sending emailing invoices. Work ones but never could make it work.

Showing Most Helpful

Showing 25 of 105 reviews

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Verified Reviewer
Accounts Payable Specialist
Accounting, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 2, 2023

"Accurate and reliable"

Overall: It was a great app or system since I use it for Billing of invoice, sending statement of accounts to our clients, receiving payments and reports. It is very useful for those with small businesses. All the tasks for accounting is in Reckon One.

Pros: Reckon One is the system I use wayback when I was in New Zealand, it is my first time using the system and I can say that I can easily cope up with the functionality.

Cons: I am not sure If I am the only one experience the glitch of the system if you click too fast, but I believe they already update the system so hopefully no more glitch.

Ken T.
Director
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 23, 2024

"Reckon One is perfect for my small business"

Overall: When MYOB dropped MAC support I tried the alternatives like quick books and Zero but they were not as user friendly or as well supported as Reckon and now I pay a fraction of what MYOB was costing. Reckon One has a very simple yet very functional user interface with full access to one’s accountant and automated bank feeds.

Pros: Easy set-up and operation. I run on MAC and transferred from MYOB with minimal fuss at the end of a financial year. The support network is amazing and very quick. I use it for my business and also for my personal super fund.

Cons: The only thing I miss is the ability to have a repeated transaction but Reckon has two alternatives that are almost the same, based on rule matching and regular transactions.

Alternatives Considered: Xero
Reasons for Choosing Reckon One: Reckon One was easier to set up and use.
Switched From: MYOB Business
Reasons for Switching to Reckon One: Support for the MAC was dropped and the cost was increasing significantly.
Allan D.
Head of Information Security
Education Management, 201-500 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
4.0
Features
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
February 26, 2024

"A solid entry level finance package"

Overall: It was a positive experience, however I would do more testing next time

Pros: It was easy to implement and use, there were not show stoppers during implementation

Cons: The out of the box feature set is less mature then we had hoped

Switched From: Xero
Reasons for Switching to Reckon One: Reckon was more cost effective for our needs
Neville B.
Owner
Import and Export, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 19, 2024

"Stress Free Assistance "

Overall: Very easy to deal with No stress and a great outcome

Pros: Very easy to deal with and very prompt to fix problems [sensitive content hidden] was Great

Cons: Nothing really-All good communication and problem solving

Shirley K.
MANAGER
Education Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 12, 2023

"A well designed, well supported and reasonably priced platform"

Pros: I have been using Reckon One for payroll only and submission to Single Touch Payroll. The monthly fee is down to $12 per month which reflects the functionality that I use and reasonably paid for. Reckon One recently upgraded its application to meet the needs of the 2nd phase of the STP requirements. This upgrade further enhanced the interface and improved user experience. The telephone support team has nothing to fault. Every staff is so nice, patient, and knowledgeable. They can answer every technical question I asked so far.

Cons: Nothing for now, as I only chose to use the Payroll and STP submission function.

Alternatives Considered: MYOB Business
Switched From: MYOB Business
Reasons for Switching to Reckon One: My Head office recommended and provided face-to-face training on MYOB. Also discounted corporate deals are offered, but I only need the Payroll and STP functionality, so the "Special Deal" is not so special compared to Reckon One where I can choose to pay the part of the service that I need.
Helen E.
Office Manager
Building Materials, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
June 9, 2023

"Reckon Hosted"

Overall: I have finally got on to Reckon Help line and got one of our businesses back to being able to open after leaving it to my accountant to do. After going being forced to go from Desktop to Hosted there was one company I could not open. I was so angry on multiple fronts and still don't like paying subscriptions - I like to buy an item and not have to pay every year. That was just one thing I put in the too hard basket.

Pros: The ability to see open invoices to track unpaid accounts. Invoicing is very easy and has multiple items that you can set up a template to suit your needs.

Cons: The payroll management is difficult to work with, especially with the STP Phase 2 rollout.

Alternatives Considered: Zero
Reasons for Choosing Reckon One: Only because I have everything working in Reckon that I stayed with it. If I was starting anew I would have gone with Zero.
John C.
Director
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 14, 2023

"Simple, flexible software"

Overall: Good. Very happy.

Pros: The software is simple flexible and forgiving. I am a 30 year plus chartered accountant veteran. Reckon was one of the first to provide point, click and it would take you to the transaction or produce a report, it was intuitive, even for someone without too many IT skills or a small amount of accounting knowledge. These guys are the small It company providing service at levels above the mega IT accounting firms. Its personable, something unique in our changing world.

Cons: Its a "Con" and or also a "Pro" depending on your position ..... the system has not had a major overhaul in a long time ..... it looks a little dated.

Reasons for Choosing Reckon One: Continued support, flexibility in the product, ease of use, intuitive etc.
Switched From: MYOB Business
Reasons for Switching to Reckon One: For the reasons above. PS I made the switch nearly 20 plus years ago. I have been with reckon now for a long time.
Cheryl M.
Admin Manager
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 29, 2023

"Happy customer"

Overall: As we are a new and growing business, Reckon One has given us really good reports to show our profits and were we can improve our sales.

Pros: Reckon One is very easy to use software, setting up payroll, customers etc has follow your nose instructions. Setting up rules for bank transactions has made processing transactions a breeze.

Cons: Some of the instruction videos could be improved and kept upto date.

Alternatives Considered: Xero
Reasons for Choosing Reckon One: Previous background in both Reckon and Xero and I prefer to use Reckon.
Ange B.
Director
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 17, 2022

"Reckon"

Overall: Is a great software

Pros: It was quite easy to use and the reports are great. So easy to see who you have paid and who has paid you.Gst returns so easy. Payroll was good to

Cons: Sometimes hard to payday file. Paying employees had to do manually

Switched From: MYOB Acumatica
Reasons for Switching to Reckon One: I found it hard to find an accountant to do my eand of year books
Yan X.
Account Manager
Management Consulting, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 2, 2024

"Reckon Review "

Pros: The modern consumer is increasingly looking for value in their purchases and expects products to deliver exceptional performance without being too expensive. Reckon fulfills my expectations.

Cons: Reckon provides prompt and accurate information to customers regarding products or services. This includes answering inquiries, addressing concerns, and offering guidance on product selection or usage. By being knowledgeable about the offerings, Reckon service representatives can effectively assist customers in making informed decisions.

Switched From: Sage One and Xero
Reasons for Switching to Reckon One: The affordable price and abundant features make me want to switch my current accounting system to Reckon.
Don F.
Senior Account Executive
Financial Services, 201-500 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
1.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 16, 2023

"Reckon One "

Pros: The customer service was kind courteous, and willing to help when asked. The business development arm is however unreachable and has been since the first day of the trial. If you need someone from business development, dont hold your breath. Still waiting for them to contact us regarding other matters. I just find it odd that so attentive a customer service would be coupled with a business development team that cant be bothered with furnishing a response to an inquiry.

Cons: Business development team is difficult to contact. Multiple calls to customer service, reckon trunkline, etc, have yielded still no response from them. This may not necessarily affect you and is no indication of how great the platform is. I just find it frustrating that communication at that level is not up to par with the rest of the platform and service.

Alternatives Considered: MYOB Business
Reasons for Choosing Reckon One: Price and perceived level of service.
Switched From: Xero
Roland B.
Managing Director
Business Supplies and Equipment, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 3, 2022

"Reckon works to keep you working."

Overall: I have never used any of the other programs but there was one that a previous company was using and I could hear the ladies using it and cursing when they came across the things that program couldn't do. When starting this company, my accountant asked if there was any reason I had not to use Reckon. There was not and he loaded me up onto Reckon as he said it is the most forgiving and easiest of all the systems to use. I have had other companies suggest that I should use this or that program. Interestingly, I see they have now moved away from those programs so they were not all they were made out to be.

Pros: I have used Reckon now for 18 years and am just changing over to the new Hosted cloud based system to allow easy access for my external accountant and book-keeper

Cons: Slight lag by being on the cloud. I don't like the way that when I log on, it comes to a page that I need to select 1 or 2 before I get started.

Reasons for Choosing Reckon One: Accountant strongly suggested I use this instead of Zero or MYOB
Roy S.
Director/Principal Engineer
Civil Engineering, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 27, 2023

"Management Access correction"

Overall: Generally we have very few issues and occasionally we "lose" our access. Support and technicians are very good for offshore service providers.

Pros: After learning the program it does what we need

Cons: Some quirkiness with management of reports but generally it is good to work with for our purposes.

Reasons for Switching to Reckon One: Needed a cloud based system to allow remote access. Also not further support for Quicken was offered.
Bron A.
Corporate Services Manager
Fishery, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 31, 2023

"Reckon One review"

Overall: Overall reckon is an excellent product which I enjoy using especially the reporting features

Pros: Reckon reporting is excellent and flexible to tailoring

Cons: At time the intuitive feature of Reckon catches me out, I constantly need to watch for this as sometimes a transaction that I repeat may need to be entered to a different GL code or tax code etc

Marie H.
Accounting
Mechanical or Industrial Engineering, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 1, 2024

"All So Good"

Overall: All very easy to use and the staff are always helpfull when I need help.

Pros: I Have only ever used Reckon so I do not know how to compare with others.

Cons: I do not have any complaints all very easy to use.

Reasons for Choosing Reckon One: I have only used Reckon and have continued to use it because I know how how it works.
Monique S.
Director
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 18, 2023

"Reckon for Small Business"

Overall: We have been using Reckon Accounts plus for more than 10 years and have no desire to change.

Pros: Very easy to use and keep track of expenses, income, invoices and employees. The Reckon Technical support are available with the annual subscription and have been very helpful on a number of occasions.

Cons: It is quite expensive, but has met all the requirements of our small business.

Reasons for Choosing Reckon One: Through recommendation of a well respected business owner.
Margie D.
Managing Director
Wholesale, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 10, 2023

"Reckon One- best Business Solutions Made easy"

Overall: I have been with Reckon for many years as All my business needs are covered by Reckon

Pros: Being able to run my business knowing Reckon provides all the functions I need

Cons: There is no aspect of Reckon I don’t like

Rod G.
Owner
Electrical/Electronic Manufacturing, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 9, 2023

"Happy customer "

Pros: Easy to use and only had to use support once and they were very helpful.

Cons: Trying to find a customer (forgot there name) by address would be very helpful.

Jack F.
Manager
Construction, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 23, 2023

"Always Reliable "

Overall: Good overall experience

Pros: It was always reliable for us the only reason we moved on was by recommendation of our accountant

Cons: The cost was higher than other products, Other products integrated better with other products that we were/are using

Switched From: QuickBooks Enterprise
Reasons for Switching to Reckon One: Recommended by our accountants
Marisa S.
ACCOUNTANT
Packaging and Containers, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 22, 2022

"Reckon Accounts Premier"

Overall: Excellent experience as randomly have issues and if there is a technical issue the support is fantastic.

Pros: EASE AND PRACTICALITY OF USE. It is very user friendly and accurate reports can be generated.

Cons: There are no negatives as it is a fantastic accounting software.

Marg F.
Director
Import and Export, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 31, 2023

"Make your business accounting easy and accurate"

Overall: Excellent

Pros: Easy and accurate, I enjoy it every day.

Cons: I don't have any comment to make hear. I see no disadvantages at all

Reasons for Choosing Reckon One: I was recommend it 24 years ago
Kim B.
Tourism Manager
Information Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 19, 2022

"Great product"

Pros: Easy to use. Assists in easy invoicing & accounts.

Cons: Setting up from scratch is difficult if not an expert at accounting.

Judith S.
Director
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 18, 2022

"Satisfaction of Product"

Pros: Billing and Invoicing is very easy to use.

Cons: Don't think I have any does everything I need

David H.
Book Keeper
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 17, 2022

"Reckon One for Wages"

Overall: It is used for wages and Super for compliance with the ATO.

Pros: It’s easy to follow once setup. If you can’t understand any changes to your process the contact and follow up to assist you is immediate.

Cons: Nothing at all. The product was fit for purpose.

Reasons for Choosing Reckon One: Accountant advised it was easy to use, manageable, integrates with his information and economical.
Tanyth K.
Owner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 4, 2023

"Fast and easy payroll "

Overall: Great experience

Pros: Fast and easy payroll system . User friendly

Cons: Needs an app to make it more user friendly

Reasons for Choosing Reckon One: Cost
Reasons for Switching to Reckon One: Upgraded to new system