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Pros
It was a great app or system since I use it for Billing of invoice, sending statement of accounts to our clients, receiving payments and reports. It is very useful for those with small businesses.
It was quite easy to use and the reports are great. So easy to see who you have paid and who has paid you.
I am very happy with the product and have taken advantages of the new developments as they appeared.
Generally very good, I particularly like the tracking and reporting ability. Being able to compare my sales figures annually with previous years.
Cons
I was so angry on multiple fronts and still don't like paying subscriptions - I like to buy an item and not have to pay every year. That was just one thing I put in the too hard basket.
I just find it frustrating that communication at that level is not up to par with the rest of the platform and service.
Considering that I am using so little of the functionality I was unimpressed that the cost rose by 20% in the first 6 months of use.
I have been having trouble with sending emailing invoices. Work ones but never could make it work.
Showing Most Helpful
Showing 25 of 105 reviews
"Accurate and reliable"
Overall: It was a great app or system since I use it for Billing of invoice, sending statement of accounts to our clients, receiving payments and reports. It is very useful for those with small businesses. All the tasks for accounting is in Reckon One.
Pros: Reckon One is the system I use wayback when I was in New Zealand, it is my first time using the system and I can say that I can easily cope up with the functionality.
Cons: I am not sure If I am the only one experience the glitch of the system if you click too fast, but I believe they already update the system so hopefully no more glitch.
"Reckon One is perfect for my small business"
Overall: When MYOB dropped MAC support I tried the alternatives like quick books and Zero but they were not as user friendly or as well supported as Reckon and now I pay a fraction of what MYOB was costing. Reckon One has a very simple yet very functional user interface with full access to one’s accountant and automated bank feeds.
Pros: Easy set-up and operation. I run on MAC and transferred from MYOB with minimal fuss at the end of a financial year. The support network is amazing and very quick. I use it for my business and also for my personal super fund.
Cons: The only thing I miss is the ability to have a repeated transaction but Reckon has two alternatives that are almost the same, based on rule matching and regular transactions.
"A solid entry level finance package"
Overall: It was a positive experience, however I would do more testing next time
Pros: It was easy to implement and use, there were not show stoppers during implementation
Cons: The out of the box feature set is less mature then we had hoped
"Stress Free Assistance "
Overall: Very easy to deal with No stress and a great outcome
Pros: Very easy to deal with and very prompt to fix problems [sensitive content hidden] was Great
Cons: Nothing really-All good communication and problem solving
"A well designed, well supported and reasonably priced platform"
Pros: I have been using Reckon One for payroll only and submission to Single Touch Payroll. The monthly fee is down to $12 per month which reflects the functionality that I use and reasonably paid for. Reckon One recently upgraded its application to meet the needs of the 2nd phase of the STP requirements. This upgrade further enhanced the interface and improved user experience. The telephone support team has nothing to fault. Every staff is so nice, patient, and knowledgeable. They can answer every technical question I asked so far.
Cons: Nothing for now, as I only chose to use the Payroll and STP submission function.
"Reckon Hosted"
Overall: I have finally got on to Reckon Help line and got one of our businesses back to being able to open after leaving it to my accountant to do. After going being forced to go from Desktop to Hosted there was one company I could not open. I was so angry on multiple fronts and still don't like paying subscriptions - I like to buy an item and not have to pay every year. That was just one thing I put in the too hard basket.
Pros: The ability to see open invoices to track unpaid accounts. Invoicing is very easy and has multiple items that you can set up a template to suit your needs.
Cons: The payroll management is difficult to work with, especially with the STP Phase 2 rollout.
"Simple, flexible software"
Overall: Good. Very happy.
Pros: The software is simple flexible and forgiving. I am a 30 year plus chartered accountant veteran. Reckon was one of the first to provide point, click and it would take you to the transaction or produce a report, it was intuitive, even for someone without too many IT skills or a small amount of accounting knowledge. These guys are the small It company providing service at levels above the mega IT accounting firms. Its personable, something unique in our changing world.
Cons: Its a "Con" and or also a "Pro" depending on your position ..... the system has not had a major overhaul in a long time ..... it looks a little dated.
"Happy customer"
Overall: As we are a new and growing business, Reckon One has given us really good reports to show our profits and were we can improve our sales.
Pros: Reckon One is very easy to use software, setting up payroll, customers etc has follow your nose instructions. Setting up rules for bank transactions has made processing transactions a breeze.
Cons: Some of the instruction videos could be improved and kept upto date.
"Reckon"
Overall: Is a great software
Pros: It was quite easy to use and the reports are great. So easy to see who you have paid and who has paid you.Gst returns so easy. Payroll was good to
Cons: Sometimes hard to payday file. Paying employees had to do manually
"Reckon Review "
Pros: The modern consumer is increasingly looking for value in their purchases and expects products to deliver exceptional performance without being too expensive. Reckon fulfills my expectations.
Cons: Reckon provides prompt and accurate information to customers regarding products or services. This includes answering inquiries, addressing concerns, and offering guidance on product selection or usage. By being knowledgeable about the offerings, Reckon service representatives can effectively assist customers in making informed decisions.
"Reckon One "
Pros: The customer service was kind courteous, and willing to help when asked. The business development arm is however unreachable and has been since the first day of the trial. If you need someone from business development, dont hold your breath. Still waiting for them to contact us regarding other matters. I just find it odd that so attentive a customer service would be coupled with a business development team that cant be bothered with furnishing a response to an inquiry.
Cons: Business development team is difficult to contact. Multiple calls to customer service, reckon trunkline, etc, have yielded still no response from them. This may not necessarily affect you and is no indication of how great the platform is. I just find it frustrating that communication at that level is not up to par with the rest of the platform and service.
"Reckon works to keep you working."
Overall: I have never used any of the other programs but there was one that a previous company was using and I could hear the ladies using it and cursing when they came across the things that program couldn't do. When starting this company, my accountant asked if there was any reason I had not to use Reckon. There was not and he loaded me up onto Reckon as he said it is the most forgiving and easiest of all the systems to use. I have had other companies suggest that I should use this or that program. Interestingly, I see they have now moved away from those programs so they were not all they were made out to be.
Pros: I have used Reckon now for 18 years and am just changing over to the new Hosted cloud based system to allow easy access for my external accountant and book-keeper
Cons: Slight lag by being on the cloud. I don't like the way that when I log on, it comes to a page that I need to select 1 or 2 before I get started.
"Management Access correction"
Overall: Generally we have very few issues and occasionally we "lose" our access. Support and technicians are very good for offshore service providers.
Pros: After learning the program it does what we need
Cons: Some quirkiness with management of reports but generally it is good to work with for our purposes.
"Reckon One review"
Overall: Overall reckon is an excellent product which I enjoy using especially the reporting features
Pros: Reckon reporting is excellent and flexible to tailoring
Cons: At time the intuitive feature of Reckon catches me out, I constantly need to watch for this as sometimes a transaction that I repeat may need to be entered to a different GL code or tax code etc
"All So Good"
Overall: All very easy to use and the staff are always helpfull when I need help.
Pros: I Have only ever used Reckon so I do not know how to compare with others.
Cons: I do not have any complaints all very easy to use.
"Reckon for Small Business"
Overall: We have been using Reckon Accounts plus for more than 10 years and have no desire to change.
Pros: Very easy to use and keep track of expenses, income, invoices and employees. The Reckon Technical support are available with the annual subscription and have been very helpful on a number of occasions.
Cons: It is quite expensive, but has met all the requirements of our small business.
"Reckon One- best Business Solutions Made easy"
Overall: I have been with Reckon for many years as All my business needs are covered by Reckon
Pros: Being able to run my business knowing Reckon provides all the functions I need
Cons: There is no aspect of Reckon I don’t like
"Happy customer "
Pros: Easy to use and only had to use support once and they were very helpful.
Cons: Trying to find a customer (forgot there name) by address would be very helpful.
"Always Reliable "
Overall: Good overall experience
Pros: It was always reliable for us the only reason we moved on was by recommendation of our accountant
Cons: The cost was higher than other products, Other products integrated better with other products that we were/are using
"Reckon Accounts Premier"
Overall: Excellent experience as randomly have issues and if there is a technical issue the support is fantastic.
Pros: EASE AND PRACTICALITY OF USE. It is very user friendly and accurate reports can be generated.
Cons: There are no negatives as it is a fantastic accounting software.
"Make your business accounting easy and accurate"
Overall: Excellent
Pros: Easy and accurate, I enjoy it every day.
Cons: I don't have any comment to make hear. I see no disadvantages at all
"Great product"
Pros: Easy to use. Assists in easy invoicing & accounts.
Cons: Setting up from scratch is difficult if not an expert at accounting.
"Satisfaction of Product"
Pros: Billing and Invoicing is very easy to use.
Cons: Don't think I have any does everything I need
"Reckon One for Wages"
Overall: It is used for wages and Super for compliance with the ATO.
Pros: It’s easy to follow once setup. If you can’t understand any changes to your process the contact and follow up to assist you is immediate.
Cons: Nothing at all. The product was fit for purpose.
"Fast and easy payroll "
Overall: Great experience
Pros: Fast and easy payroll system . User friendly
Cons: Needs an app to make it more user friendly