--- title: "RoutingBox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RoutingBox Software - reviews, pricing plans, popular comparisons to other Transportation Dispatch products and more." source_url: "https://www.capterra.com/p/154563/RoutingBox/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # RoutingBox Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RoutingBox ## What is RoutingBox? RoutingBox was built by NEMT for NEMT and engineered for growth. We simplify your scheduling, dispatching, and billing while providing you with cutting-edge features to streamline your operations and keep your riders and partners happy. Our Route Optimization algorithm ensures you're operating as efficiently as possible helping you save time and money. We take the utmost care of you so that you can take the utmost care of your community. Come grow with us. ## What is RoutingBox used for? [Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RoutingBox?[Manage this product listing](https://www.g2.com/products/routingbox/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RoutingBox 4.2 (13) VS. [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price $50 Other, Per Month Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (13) Ease Of Use 4.6 (388) Value For Money 3.8 (12) Value For Money 4.6 (354) Customer Service 3.8 (13) Customer Service 4.8 (374) ## RoutingBox alternatives [4.2 (248)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (1,689)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [5.0 (23)](https://www.capterra.com/p/10008781/Toro-TMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (51)](https://www.capterra.com/p/249961/Alvys-TMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/154563/RoutingBox/alternatives/) ## FAQs about RoutingBox Overview ### Which roles and teams benefit most from RoutingBox? RoutingBox is most used by operations managers, transportation directors, and dispatch coordinators who plan routes, assign work, and track daily service activity. CEOs, owners, and directors use it to oversee operational performance, while administrative assistants and office managers support scheduling, dispatch communication, and coordination across field teams. Answer based on 10 reviews Overview ### What company size and specific industries is RoutingBox built for? RoutingBox is designed for small, mid-sized, and larger transportation providers that serve non-emergency medical transportation, paratransit, disability transportation, and special needs transportation. It fits organizations focused on scheduled passenger trips and mobility services for people who need assisted or specialized transport. Features and Usability ### What are the key features of RoutingBox? RoutingBox offers route management, route optimization, routing, and dispatch management for transportation workflows. It also includes scheduling, automated scheduling, delivery tracking, order tracking, real-time monitoring, GPS, location tracking, and geographic maps, plus billing and invoicing, QuickBooks integration, reporting and statistics, and mobile alerts. Getting Started and Support ### What training and onboarding options does RoutingBox offer? RoutingBox provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual, self-paced guidance. Getting Started and Support ### What customer support options does RoutingBox offer? RoutingBox offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available here, so support quality, response times, and helpfulness cannot be assessed from user comments. The listed channels still give users multiple ways to find help. ## Features AI summary Based on 954 Transportation Dispatch reviews Capterra data shows that buyers of transportation dispatch software rank the following features as their top priorities: - **Dispatch Management** (**58%** of reviewers rated this feature as critical) - **Delivery Tracking** (**58%**) - **Billing & Invoicing** (**60%**) RoutingBox supports all three features that reviewers rate most highly: **Dispatch Management**, **Delivery Tracking**, and **Billing & Invoicing**. Together, these capabilities help businesses coordinate trips more efficiently, monitor deliveries in real time, and manage billing accurately, allowing teams to keep operations organized from dispatch through payment. Dispatch Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Emergency Dispatch 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Coordinate emergency medical response Route History 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track past routes to better plan and optimize repeat trips Route Optimization 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Finding the most optimal routes for drivers based on various factors and constraints Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accounting Integration Integrate with a third-party accounting system RoutingBox 49 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Signature: Digitally sign online documents - Emergency Dispatch: Coordinate emergency medical response - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fuel Management: Monitor fuel consumption and optimize fuel usage - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Shipping Management: Manage and track orders being shipped to customers - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 3.8 (12) Starter $50.00 Other,Per Month Value for money 3.8 (12) 3.8 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (13) 3.8 Based on 13 reviews ## User reviews Overall rating 4.2 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(0) 3(0) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer Operations Manager Used the software for: Less than 1 year ### "Continually Improving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2018 Everytime I interact with the staff they are helpful and polite. I have an answer within the hour. Pros Every week we see a new feature added, a new product released or optimizations made to existing services. Cons My business would cost me alot more time and money without this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John P. Director of Transportation Used the software for: 3-5 years ### "Routing Box for NEMT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 3, 2021 Overall, we have been very happy with the product. It is user friendly and has made managing our NEMT very easy. It is price right, too. Pros This product has enabled us to optimize and bill our NEMT demand responsive business. We are able to dispatch and manage this portion of our operation. Cons The customer service or tech support during the pandemic is not customer friendly. I want to be able to call and get a live person. You have to send an email to get someone to call you. This is unacceptable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "DOES NOT DELIVER" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 31, 2025 8 months of not being able to use the software. Multiple staff changes and movement of key people that are supposed to help with onboarding and implementation. Pros Nothing. Imports not working correctly. No API with SafeRide Health as promised. No accountability from Routing Box staff but they keep billing me monthly Cons NO API with the broker we do most of our work with. Horrible training sessions with imports not working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 3-5 years ### "Super Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2018 The experience with Routingbox has been great.The technical side and the advancement side.When ever you send a idea they work with it. Pros I think this product is great because the functions and view of the trips are second to none. Cons I really can not say anything bad.I had written a negative review awhile back and the company had listened and not only fixed the problem they stepped up the program Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Great Service, Great Product, " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2018 Pros Routing box is probably one of the best things we did for our company. Not only do we use the dispatching software, but we also use their billing software MedBatch as well. Customer service is always friendly and helps fast and efficiently whenever called upon. We could not be any happier with this service. We will be a customer for life!! Cons The updates! Seems like every day, a different update. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Customer Service and deployment" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 2, 2024 So far not so good. Have not been able to utilize the product. Demands on multiple trainings and then in the trainings you get basic information that is ok but asked for tangibles. Delivery of tangibles does not result in any report of progress of deployment and results in another training. Have been paying for six months and have yet to use the product. Sent emails two days ago and haven't received any response. Pros Mobile application seems like it would have been nice to use. Cons customer service, lack of tangible assistance in deployment of product that is customer centered rather than product/routingbox centered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 1-3 years ### "Very Slow uploads" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 May 17, 2017 The program is ok,but if you do a lot of trips and uploads bring a snack.True garbage takes forever. Pros Billing end is great. Cons Needs better attention on the dispatch side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Willie T. Operations Manager Used the software for: Less than 1 year ### "Medicaid billing made easy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 17, 2017 Before routing box, billing was chaos, hit or miss. now with MedBatch in conjunction with Routing Box all our billing is complete when we drop off our patients. It has helped with billing, routing, compliance, We now have a clear picture of our business. Thanks Guys. Pros User friendly once your set up complete and you familiarize yourself with it, will never go back to anything else. drivers love the mobile app Cons none at this point, it been a year! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Administrative Assistant Used the software for: Less than 1 year ### "Very nice people to do business with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 We're very satisfied with the product as well as their service. They're very responsive and took very good care whenever we contacted them with any problems. Software problems are such a headache and so frustrating. It's much less stressful working with people who would actually do their best to eliminate your problems for you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HEAD DISPATCH/ OFFICE COORDINATOR Used the software for: Less than 1 year ### "ROUTING BOX AND THEIR SERVICES" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2017 i ABSOLUTELY LOVE THEIR SERVICES...THEY ARE ALWAYS VERY VERY HELPFUL. I LOVE THEIR IMPORTER IT MOVES VERY QUICKLY AND I RARELY EVER HAVE A PROBELM. THANKS FOR YOUR AMAZING SERVICES Pros THE IMPORTING IS EXTREMELY FAST AND EASY Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154563/RoutingBox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.