# RoutingBox Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RoutingBox Software - reviews, pricing plans, popular comparisons to other Transportation Dispatch products and more. Source: https://www.capterra.com/p/154563/RoutingBox --- # RoutingBox Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 2, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RoutingBox ## What is RoutingBox? RoutingBox was built by NEMT for NEMT and engineered for growth. We simplify your scheduling, dispatching, and billing while providing you with cutting-edge features to streamline your operations and keep your riders and partners happy. Our Route Optimization algorithm ensures you're operating as efficiently as possible helping you save time and money. We take the utmost care of you so that you can take the utmost care of your community. Come grow with us. ## What is RoutingBox used for? [Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RoutingBox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.routingbox.com&name=RoutingBox) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RoutingBox 4.2 (13) VS. [4.7 (358)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price $50 Other, Per Month Starting Price $24 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (13) Ease Of Use 4.5 (358) Value For Money 3.8 (12) Value For Money 4.6 (323) Customer Service 3.8 (13) Customer Service 4.8 (343) ## RoutingBox alternatives [4.2 (241)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (1,687)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [5.0 (23)](https://www.capterra.com/p/10008781/Toro-TMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [5.0 (20)](https://www.capterra.com/p/204166/Cigo/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/154563/RoutingBox/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dispatch Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Emergency Dispatch 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Coordinate emergency medical response Route History 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track past routes to better plan and optimize repeat trips Route Optimization 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Finding the most optimal routes for drivers based on various factors and constraints Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accounting Integration Integrate with a third-party accounting system RoutingBox 49 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Manage and track all internal and external communication conducted via calls, email, text, or chat A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Import and export data to and from software applications Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Manage sending personnel and resources to a site as needed Digitally sign online documents Coordinate emergency medical response Track employee schedules, availability, and performance across projects and tasks Monitor fuel consumption and optimize fuel usage Visualize locations on a map Determines the location of a device using GPS or an IP address System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Captures invoice data and maintains comprehensive records for auditing and reporting purposes Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Log miles driven for tax deduction or reimbursement purposes Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Track past routes to better plan and optimize repeat trips Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Manage and track orders being shipped to customers Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Organize and track the physical movement of goods from one location to another Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 3.8 (12) Starter $50.00 Other,Per Month Value for money 3.8 (12) 3.8 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (13) 3.8 Based on 13 reviews ## User reviews Overall rating 4.2 Based on 13 reviews Filter by rating 5(10) 4(0) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent JA JR A. CEO Transportation/Trucking/Railroad ### "DOES NOT DELIVER" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 22, 2025 8 months of not being able to use the software. Multiple staff changes and movement of key people that are supposed to help with onboarding and implementation. Pros Nothing. Imports not working correctly. No API with SafeRide Health as promised. No accountability from Routing Box staff but they keep billing me monthly Cons NO API with the broker we do most of our work with. Horrible training sessions with imports not working. Alternatives considered [Bambi](https://www.capterra.com/p/10018331/Bambi/) Reasons for choosing RoutingBox REFERRAL FROM A STRATEGIC PARTNER IN ANOTHER STATE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Leslie D. CEO Package/Freight Delivery ### "Customer Service and deployment" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 31, 2024 So far not so good. Have not been able to utilize the product. Demands on multiple trainings and then in the trainings you get basic information that is ok but asked for tangibles. Delivery of tangibles does not result in any report of progress of deployment and results in another training. Have been paying for six months and have yet to use the product. Sent emails two days ago and haven't received any response. Pros Mobile application seems like it would have been nice to use. Cons customer service, lack of tangible assistance in deployment of product that is customer centered rather than product/routingbox centered. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) needed a better manageable mobile application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP John P. Director of Transportation Non-Profit Organization Management ### "Routing Box for NEMT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 27, 2021 Overall, we have been very happy with the product. It is user friendly and has made managing our NEMT very easy. It is price right, too. Pros This product has enabled us to optimize and bill our NEMT demand responsive business. We are able to dispatch and manage this portion of our operation. Cons The customer service or tech support during the pandemic is not customer friendly. I want to be able to call and get a live person. You have to send an email to get someone to call you. This is unacceptable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ryan T. Operations Manager Transportation/Trucking/Railroad ### "Continually Improving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2018 Everytime I interact with the staff they are helpful and polite. I have an answer within the hour. Pros Every week we see a new feature added, a new product released or optimizations made to existing services. Cons My business would cost me alot more time and money without this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB John B. Owner Transportation/Trucking/Railroad ### "Great Service, Great Product, " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2018 Pros Routing box is probably one of the best things we did for our company. Not only do we use the dispatching software, but we also use their billing software MedBatch as well. Customer service is always friendly and helps fast and efficiently whenever called upon. We could not be any happier with this service. We will be a customer for life!! Cons The updates! Seems like every day, a different update. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Brian T. Director Transportation/Trucking/Railroad ### "Super Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2018 The experience with Routingbox has been great.The technical side and the advancement side.When ever you send a idea they work with it. Pros I think this product is great because the functions and view of the trips are second to none. Cons I really can not say anything bad.I had written a negative review awhile back and the company had listened and not only fixed the problem they stepped up the program Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Djordje S. ### "IF YOU ARE PROVIDING MEDICAID TRANSPORTATION - MUST HAVE ROUTING BOX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 19, 2017 Routing box streamlines, automates and provides a easy solution for all your medicaid scheduling and billing needs. My staff and operation is a lot more efficient with this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Sarah W. Administrative Assistant Transportation/Trucking/Railroad ### "Very nice people to do business with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2017 We're very satisfied with the product as well as their service. They're very responsive and took very good care whenever we contacted them with any problems. Software problems are such a headache and so frustrating. It's much less stressful working with people who would actually do their best to eliminate your problems for you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE JESSICA E. HEAD DISPATCH/ OFFICE COORDINATOR Transportation/Trucking/Railroad ### "ROUTING BOX AND THEIR SERVICES" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2017 i ABSOLUTELY LOVE THEIR SERVICES...THEY ARE ALWAYS VERY VERY HELPFUL. I LOVE THEIR IMPORTER IT MOVES VERY QUICKLY AND I RARELY EVER HAVE A PROBELM. THANKS FOR YOUR AMAZING SERVICES Pros THE IMPORTING IS EXTREMELY FAST AND EASY Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Felix M. ### "Great Product, " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2017 The software is super easy to use and the functionality is all there!!, Hell of a program for the $$$ Had speed issues at first but it was due to the DSL connection, once that was upgraded, the program flies!!! Awesome customer service and tech support, will definitely recommend this software to any one in need of an all in one solution for dispatching and routing! Pros ease of use Cons none that I have experienced Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154563/RoutingBox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)