# RoutingBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RoutingBox the right Transportation Dispatch solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154563/RoutingBox/reviews --- RoutingBox 4.2 (13) [View alternatives](https://www.capterra.com/p/154563/RoutingBox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 2nd, 2025 # Reviews of RoutingBox Ease of use 4.3 Customer Service 3.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan T. Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Continually Improving" December 11, 2018 5.0 Everytime I interact with the staff they are helpful and polite. I have an answer within the hour. Pros Every week we see a new feature added, a new product released or optimizations made to existing services. Cons My business would cost me alot more time and money without this software. Review Source JP John P. Director of Transportation Non-Profit Organization Management Used the software for: 2+ years ### "Routing Box for NEMT" February 27, 2021 5.0 Overall, we have been very happy with the product. It is user friendly and has made managing our NEMT very easy. It is price right, too. Pros This product has enabled us to optimize and bill our NEMT demand responsive business. We are able to dispatch and manage this portion of our operation. Cons The customer service or tech support during the pandemic is not customer friendly. I want to be able to call and get a live person. You have to send an email to get someone to call you. This is unacceptable Review Source JA JR A. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "DOES NOT DELIVER" October 22, 2025 1.0 8 months of not being able to use the software. Multiple staff changes and movement of key people that are supposed to help with onboarding and implementation. Pros Nothing. Imports not working correctly. No API with SafeRide Health as promised. No accountability from Routing Box staff but they keep billing me monthly Cons NO API with the broker we do most of our work with. Horrible training sessions with imports not working. Alternatives considered [Bambi](https://www.capterra.com/p/10018331/Bambi/) Reason for choosing RoutingBox REFERRAL FROM A STRATEGIC PARTNER IN ANOTHER STATE Review Source BT Brian T. Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Super Product" August 22, 2018 5.0 The experience with Routingbox has been great.The technical side and the advancement side.When ever you send a idea they work with it. Pros I think this product is great because the functions and view of the trips are second to none. Cons I really can not say anything bad.I had written a negative review awhile back and the company had listened and not only fixed the problem they stepped up the program Review Source JB John B. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Service, Great Product, " December 11, 2018 5.0 Pros Routing box is probably one of the best things we did for our company. Not only do we use the dispatching software, but we also use their billing software MedBatch as well. Customer service is always friendly and helps fast and efficiently whenever called upon. We could not be any happier with this service. We will be a customer for life!! Cons The updates! Seems like every day, a different update. Review Source LD Leslie D. CEO Package/Freight Delivery Used the software for: Less than 6 months ### "Customer Service and deployment" July 31, 2024 2.0 So far not so good. Have not been able to utilize the product. Demands on multiple trainings and then in the trainings you get basic information that is ok but asked for tangibles. Delivery of tangibles does not result in any report of progress of deployment and results in another training. Have been paying for six months and have yet to use the product. Sent emails two days ago and haven't received any response. Pros Mobile application seems like it would have been nice to use. Cons customer service, lack of tangible assistance in deployment of product that is customer centered rather than product/routingbox centered. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) needed a better manageable mobile application. Review Source BT Brian T. Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Very Slow uploads" January 24, 2017 1.0 The program is ok,but if you do a lot of trips and uploads bring a snack.True garbage takes forever. Pros Billing end is great. Cons Needs better attention on the dispatch side. Review Source WT William T. Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Medicaid billing made easy " February 2, 2017 5.0 Before routing box, billing was chaos, hit or miss. now with MedBatch in conjunction with Routing Box all our billing is complete when we drop off our patients. It has helped with billing, routing, compliance, We now have a clear picture of our business. Thanks Guys. Pros User friendly once your set up complete and you familiarize yourself with it, will never go back to anything else. drivers love the mobile app Cons none at this point, it been a year! Review Source SW Sarah W. Administrative Assistant Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Very nice people to do business with" February 14, 2017 5.0 We're very satisfied with the product as well as their service. They're very responsive and took very good care whenever we contacted them with any problems. Software problems are such a headache and so frustrating. It's much less stressful working with people who would actually do their best to eliminate your problems for you. Review Source JE JESSICA E. HEAD DISPATCH/ OFFICE COORDINATOR Transportation/Trucking/Railroad Used the software for: 6-12 months ### "ROUTING BOX AND THEIR SERVICES" February 8, 2017 5.0 i ABSOLUTELY LOVE THEIR SERVICES...THEY ARE ALWAYS VERY VERY HELPFUL. I LOVE THEIR IMPORTER IT MOVES VERY QUICKLY AND I RARELY EVER HAVE A PROBELM. THANKS FOR YOUR AMAZING SERVICES Pros THE IMPORTING IS EXTREMELY FAST AND EASY Review Source FM Felix M. Used the software for: ### "Great Product, " February 8, 2017 5.0 The software is super easy to use and the functionality is all there!!, Hell of a program for the $$$ Had speed issues at first but it was due to the DSL connection, once that was upgraded, the program flies!!! Awesome customer service and tech support, will definitely recommend this software to any one in need of an all in one solution for dispatching and routing! Pros ease of use Cons none that I have experienced Review Source RS Robert S. Used the software for: ### "NO COMPANY WITH OUT ROUTINGBOX " February 8, 2017 5.0 I tried 4 different types software for taxi dispatching. Routing Box was the only one that was user friendly. From importing calls to paying my accounts and employees. The other big company charged me $ just set my account up. RoutingBox sent someone over right away and set the software up for free. The training was a great experience. Not many companies set you up for success, routing box does. Review Source DS Djordje S. Used the software for: ### "IF YOU ARE PROVIDING MEDICAID TRANSPORTATION - MUST HAVE ROUTING BOX" April 19, 2017 5.0 Routing box streamlines, automates and provides a easy solution for all your medicaid scheduling and billing needs. My staff and operation is a lot more efficient with this software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.