Who Uses This Software?

Spatula is software designed to let any restaurant that wants to manage their own deliveries give their customers a tremendous experience to compete with big delivery firms.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.08/month
    See pricing details
  • Pricing Details
    Pay as you go, from only 8 cents per job
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fleet Engineering
  • www.fleeteng.com.au/spatula
  • Founded 2013
  • Australia

About Spatula

Spatula makes home deliveries easy. Type new orders in, or automatically create jobs in Spatula when you receive orders through your website or email confirmation from aggregators. Drivers see the incoming jobs and grab the ones they want. After claiming a job, the driver clicks 'On My Way' to send a live tracking link to the customer via SMS and 'Navigate' to launch turn by turn directions with Google Maps. Give your customers the experience they want without giving up your margins.


Spatula Features

  • Delivery Tracking
  • Dispatch Management
  • For Restaurants
  • Gift Card Management
  • Menu Management
  • Online Ordering
  • Order Management
  • Routing
  • Sales Trend Analysis
  • Supports Loyalty Program

Spatula Reviews Recently Reviewed!

Very positive. Spatula makes my life much easier.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Spatula is very straightforward and simple to use, while also having the option to expand into more complicated functions if you so desire. Very efficient for the cost, and superb tech support.

Cons: I Have encountered glitches in the past that have effected my business, however they are usually patched quickly by the Spatula Team.

Spatula is an amazing software with a dedicated team supporting it.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The live ordering tracking and branding are my two favorite features. This allows me to keep my customers up to date about their order and promote my brand.

Overall: I have opened a whole new revenue stream for my business, without this software I would still be limited in my ability to service certain clients. Spatula came through big time!

Exceeds expextations, simple integration, fantastic support. Spatula has revolutionised my business

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple, effective, does exactly what I need, dirt cheap.
I use spatula as a dispatch tool for my charter driver team but it doubles as a platform to give my drivers the ability to process contactless payments and for me to get live tracking and event notification. My customers love how easy it is for them to see the drivers on approach and it always exceeds their Expectation of a small business.

Overall: Streamlined all facets of our business, improved driver management, improved accounting, saved hours of administrative time and double entry

Awesome System

Apr 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The one click to let clients know of the delivery

Cons: The lack to customise SMS messages to the clients

Overall: I use Spatula for our deliveries and pick ups and find that the service is top notch! We are able to organise our routes better and more efficiently. We are able to arrange with our drivers a more accurate timing on delivery to the clients and the clients are up to date on any delivery time frame.

Recommendations to other buyers: not at this time

Vendor Response

by Fleet Engineering on April 22, 2017

Thanks Jesse! Really happy we could help you guys out. You can set the wording of the SMS that gets sent automatically on your branding page, or if you want to send custom wording you can do that directly through the app by clicking on the Job Contact phone number, or if you want to include a link by clicking the + button and selecting link Hope that makes sense, and thanks again for the great review!

Hungry anyone?

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Spatula is a simple and wonderfully priced software that helps dispatch drivers for all food delivery services. Love this

Love this

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love this software, so easy to use and I also love being able to track my food and see when it is coming.

Easy to pickup and run with, was easy to train staff and incorporate into our systems

Oct 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had been looking for a while and despite our best efforts we were not able to find dispatch software that was capable of meeting our requirement. We didn't want to go down the path of getting our own software developed but it was looking like the only option. Then we found Spatula, once we had signed up for the trial and had a look through the system it became very obvious our search was over. We found the software to be intuitive, easy to learn and very easy to integrate.