--- title: "Maximizer CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Maximizer CRM the right Small Business CRM solution for you? Explore 366 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154610/Maximizer-CRM/reviews/" page_type: "reviews" language: "en" --- Maximizer CRM 4.1 (366) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Maximizer CRM Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews MM Maggie M Administrative AssistantFinancial Services, 2 - 10 employeesUsed the software for: 6-12 months. “The integration with third-party applications like Outlook and Office 365 enhances workflow efficiency, making it easier to manage customer relationships and streamline day-to-day tasks.“ October 30, 2024 MB Morgan B Administrative AssistantFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “What I like the least about Maximizer is that some of the field can be deleted that shouldn't. When we first got Maximizer, the amount of fields made it hard to find any one particular field. When I deleted some of them I later found out that they were needed to produce some reports and that I was unable to recreate them. As such we are unable to use maximizer to its full potential.“ November 28, 2024 MB Morgan B Administrative AssistantFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “what i like most about maximizer is the ability to add custom fields and the ease of importing data once I figured it out.“ November 28, 2024 DM Danielle M Director, Regulatory AffairsMining & Metals, 11 - 50 employeesUsed the software for: 1-2 years. “Several tabs and functions that I don't use, making the website a bit cluttered and hard to navigate at first.“ December 19, 2024 TH Tanner H Financial PlannerFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “I like it for notes and keeping files, and tracking who has been contacted/when.“ December 20, 2024 BK Brian K Tradeshow ExpertEvents Services, 201 - 500 employeesUsed the software for: More than 2 years. “It's integration with the newest version of Outlook is still lacking“ November 1, 2024 DD Dion D Associate Investment AdvisorInvestment Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I would have preferred more time to use the tool with our firm's data before being asked many times how my experience has been. But once I got going using it, doing the data imports etc the use has been great!“ October 30, 2024 KD Kate D Executive DirectorFine Art, 2 - 10 employeesUsed the software for: 1-2 years. “The pulling reports is cumbersome and not intuitive.“ September 30, 2024 ## Showing most helpful reviews Showing 1-25 of 366 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abel A. Agent Hospitality Used the software for: Less than 6 months ### "Avis maximiser crm " September 28, 2023 4.0 perfect software, intuitive and allows us to have access to information...but it would be better if it helped us to do better housekeeping Pros super software that is very intuitive to use also makes it easy to have useful information to communicate with a client Cons I have difficulty making households and people within households better. Review Source Response from Maximizer Software February 16, 2024 Hello Abel, Thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve. We look forward to continuing to work with you to help you enhance your sales process. The Maximizer Team MB Morgan B. Administrative Assistant Financial Services Used the software for: Less than 6 months ### "Maximizer Review, a positive overall experience. " November 28, 2024 4.0 Other that not being able to produce certain reports, Maximizer does exactly what we need it for. Keeping track of client information and interactions. Pros what i like most about maximizer is the ability to add custom fields and the ease of importing data once I figured it out. Cons What I like the least about Maximizer is that some of the field can be deleted that shouldn't. When we first got Maximizer, the amount of fields made it hard to find any one particular field. When I deleted some of them I later found out that they were needed to produce some reports and that I was unable to recreate them. As such we are unable to use maximizer to its full potential. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Maximizer CRM Pricing was the biggest factor, but we also had limits on what CRM's we could use due to our compliance department. Review Source KD Kate D. Executive Director Fine Art Used the software for: 1-2 years ### "Maximizer - CRM review" September 30, 2024 3.0 Overall we are pleased with Maximizer, It appears to be a bit archaic at times. Pros Ability to have multi labels for our constituency. Cons The pulling reports is cumbersome and not intuitive. Review Source JM Jessica M. Operations Associate Graphic Design Used the software for: 1-2 years ### "Maximizer CRM for Dependable Business Assistance " November 24, 2024 5.0 Maximizer CRM is the valuable and realistic choice that manages marketing. Pros Maximizer CRM has assisted all the customers relations through successful service delivery. Cons Maximizer CRM has nothing contradicting in matters CRM Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Cloud ERP](https://www.capterra.com/p/127733/BizAutomation/)[ePROMIS ERP](https://www.capterra.com/p/146029/ePROMIS-ERP/)[Method CRM](https://www.capterra.com/p/130389/Method-CRM/) The diversity in every CRM solution is something well articulated. Review Source IW Ian W. Manager, Client Operations Financial Services Used the software for: 2+ years ### "Maximizer is an Amazing CRM - Best in Market" November 5, 2024 5.0 I use Maximizer for all our business needs for prospects, clients & internally. It is very beneficial for a range of options including the integrations & documentation. Very easy to learn. Pros Very easy to use & learn. Intuitive design & process. Lots of features to use to optimize your business. Able to hide features you aren't using. Very customizable to our business. Really great overall considering the other CRM's in the market. Cons There is nothing I dislike about Maximizer. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cheaper & more customizable. More appropriate for our business. Review Source TH Tanner H. Financial Planner Financial Services Used the software for: 1-2 years ### "Maximizer Review" December 20, 2024 4.0 Overall positive. I like it for notes and keeping files, and tracking who has been contacted/when. Nice for sending out mass emails and keeping track of them. Pros The ability to save emails with it very easily for note taking Cons I wish the DocuSign integration was more useful Review Source TR Thomas R. Investment Specialist Financial Services Used the software for: 6-12 months ### "Maximizer review" January 31, 2025 5.0 Its a great CRM, less confusing the Selasforce Pros Its a fast program without many glitches. Cons Sometimes the Outlook syncing gives me errors. Review Source AD Annie D. Accommodations Higher Education Used the software for: 1-2 years ### "Maximizer is the GOAT" December 20, 2024 5.0 Amazing! I use Maximizer on the daily. Our office would not be able to function without it. Pros I love the integration with outlook and template options. This saves us so much time! I also use the statuses often to check in on our workflow and help ensure no one slips through the cracks. I also love the export/import features these save me so much time and are helpful for date reports. Cons No real complaints, on area that could be improved is having a client facing portion of the software. Review Source DB Daphne B. SALES MANAGER Hospitality Used the software for: 2+ years ### "GOOD CRM FOR HOTEL" December 20, 2024 5.0 Maximizer CRM is a good CRM and we reconducted our contract for next year Pros All the possibilities there are to use data Cons I think it could be more intuitive and more simple Review Source BK Brian K. Tradeshow Expert Events Services Used the software for: 2+ years ### "A Long Time Maximizer User" November 1, 2024 5.0 I have used this program for over 30 years and tried most competitors in that time frame. I have always come back to Maximizer for it's ease of use. Pros A simple layout that does not overcomplicate what a salesperson really needs to do. I've often thought this program was built for Salespeople and not Management Cons It's integration with the newest version of Outlook is still lacking Review Source MM Maggie M. Administrative Assistant Financial Services Used the software for: 6-12 months ### "Great Customization with Room for Improvement " October 30, 2024 5.0 Pros I like Maximizer for its high level of customizability, allowing me to tailor fields, dashboards, and modules to fit my specific needs. Its comprehensive contact management system is very helpful in my role, as it enables detailed tracking of customer interactions, history, and preferences. The integration with third-party applications like Outlook and Office 365 enhances workflow efficiency, making it easier to manage customer relationships and streamline day-to-day tasks. I also enjoy the addition of the Maximizer Bot "Assisto" as its a great way to ask quick questions about where to find or how to do something new. Cons The mass email feature in Maximizer CRM can be frustrating, as formatting often appears fine during drafting but looks misaligned or unprofessional once sent, which impacts the customer experience. The email feature on Maximizer as a whole feels quite outdated. Additionally, managing and splitting household contacts, while not a frequent task, is time-consuming and inconvenient when it does come up. Review Source JK John K. Financial Planner Financial Services Used the software for: 2+ years ### "Good but not Great" October 30, 2024 4.0 helpful, but not a perfect solution to all our needs Pros organize all our data in one cohesive place Cons some times it is not intuitive to complete the function I wish too Review Source CK Chrissy K. Client Services Coordinator Financial Services Used the software for: 2+ years ### "Great Product to Keep Your Business Running Smoothly" July 27, 2022 5.0 Maximizer is a very important part of our day, we check it to see what tasks we have coming up, have completed, and what we are waiting for. It makes our day run smoothly and keeps everyone on track. Pros The features I like about Maximizer is that it is easy to use. There are many features that we use to keep the company running smoothly, even if someone is on holidays. You can add their tasks to yours so you know what needs to be done while they are away. The program keeps the client's files secure and easy to access when looking for a form. The customer service is wonderful and fast in helping find solutions. Cons There isn't much negative I can say. I don't use alot of the features, because I don't have time to just play around and see what else I could use to help with efficiency. Review Source Response from Maximizer Software July 28, 2022 Hi Chrissy, Thank you for leaving a 5-Stars review. At Maximizer, we continuously strive to serve you better. Looking forward to continuing to serve you! Maximizer Team RK Ray K. Owner Real Estate Used the software for: 2+ years ### "Ray's Review" October 25, 2022 5.0 There are too many problems it solves to list, but suffice it to say, I could not run my business without a CRM and a Case Management system which Maximizer does very well! Pros The best part has always been the comprehensiveness of the product, how modules fit together, combined with Mail Integration. These have always been key for me. It's easy to use for the most part if you enjoy technology and when you need them, support is very close and very good. Cons The price is high in my mind. I enjoyed stand alone because I was more in control of my expenses. I could keep a version running until I had to upgrade. I don't like the never ending cost and in truth, it has caused me to begin looking for alternatives. Reason for choosing Maximizer CRM I have been a Maximizer user for over 30 years Review Source Response from Maximizer Software October 27, 2022 Hi Ray, Thank you very much for sharing your positive Maximizer experience. We're happy that you've found our product easy to use. We certainly value your business and hope to retain you as a client. Still, we also believe in the value of our product and try to add the most value for our customers by reinvesting back into Maximizer and its processes. We hope you appreciate the value of our service in terms of customer experience, user interface, and product features. We hope to continue to serve you and help your organization thrive. The Maximizer Team CR Cleah R. Office Manager Government Administration Used the software for: Less than 6 months ### "Maximizer is useful but intimidating " November 7, 2024 3.0 I started using it for a bit, but it seems like a lot of extra work to insert contacts. Pros It is a useful tool, that can help offices run more smoothly. I can keep track of contacts and to do lists Cons it feels scary to use and it is not super straightforward. Review Source JM Joshua M. Advisor Financial Services Used the software for: 6-12 months ### "Overall Poor Quality and Poor Service one set up " September 2, 2022 1.0 Overall experience was very poor. I would recommend going with a different CRM software solution. Pros The software is easy to alter to fit specific processes. They have doe a good job in making the software easy to change without having to hire a tach support team to make the changes. Cons The software is VERY basic and doesn't have the ability to sync with multiple email addresses, link emails to the software after they have been sent, there is no email automation to speak of, you have to click multiple times to link every single email to Maximizer. I came over from Salesforce and should have just bit the bullet and paid the extra set up costs. You better hope you don't have a technical problem as you will have to follow up with them multiple times over the course of several weeks to get the problem fixed all the while your functionality is at a stand still. Review Source Response from Maximizer Software September 14, 2022 Hello Joshua, I'm sorry to hear about your experience with us. It's always our intention to provide great customer service. Please accept our sincerest apologies that we didn't live up to your expectations. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. If you're comfortable, please reach out to us at support@maximizer.com. We would love to make this right. The Maximizer Team PG Pamela G. Owner Insurance Used the software for: 2+ years ### "Maximzer" July 7, 2021 4.0 Overall, it works for what we use. I have been with Maximizer for over 25 years. The cost continues to increase and of course that is a factor. Pros I like that we have one place to look for information on our clients. We have saved a lot of trees because of this feature. I don't use a lot of the features available through Maximizer, but this one is critical. Cons I would like to be able to send out appointment invites. I really would like a search option so we can find files saved under each client easier. This one would save us a lot of time. Review Source BM Brad M. Advisor Financial Services Used the software for: 1-2 years ### "Max CRM Review" March 5, 2020 3.0 Its ok. What really put me off is every time you need some assistance they turn it into a huge billable hour exercise. Talk about ripping off your customers. Pros The product out of the box works for what we need, I have the advisor template on mine and it still has the design on selling, and the sales process. This inst the focus of the average advisor. This does the basic features required. however it certainly isn't what it could be. Cons It doesn't have the ability to track products well. It took leads tab and renamed it opportunities and felt that was a improvement. it wasn't. We end up using a global note to record and track all items a client has with us. Reason for choosing Maximizer CRM This did the basics and got us going. Review Source Response from Maximizer Software March 16, 2020 Hi Brad, Thank you for leaving a review of Maximizer. It's always great to hear feedback from our customers and gauge where we can improve. If there is something we aren't doing well to fit into your workflow I would love to discuss. I feel that you have had somewhat of an off-putting experience due to particular charges, perhaps changes in your software? I would love to discuss and help design a workflow that benefits you. Please reach out to: support@maximizer.com and let them know you would like to discuss the set-up of your Maximizer CRM and we will get a Customer Success Manager on a call to discuss and plan a path forward. We look forward to hearing from you! Best regards, Adam Wilson Head of Customer Success SS Sam S. Director Insurance Used the software for: 2+ years ### "Difficult to set-up, pay as you go support, pieced together from other CRM's" July 31, 2018 3.0 If you are not a savvy database programer or don't have a staff member that is, then you will likely find this CRM to be very difficult to use and customize to your practice. The cost keeps increasing and once you have been using the system, the company knows they have you on the hook and will keep the price increases rolling your way. Using this is like being caught between a rock and a hard place. Pros Online access from anywhere. Dashboard provides a good overview of your business. Wealth edition has some customization to the financial industry. Cons The way it is sold and supported is not CUSTOMER friendly. The resellers charge for everything and don't want to teach you how to be independent of them. They would rather do it for you without educating you. Pretty expensive. The webinar support is inadequate, they won't answer some questions and tell you that they have people you can pay to get that done. We should be able to learn it ourselves. You will have to buy a second access for your Administrative Support person, which is not the case with all competitor products and seems like a cash grab. Subscription is paid annually not monthly, so if you don't like it you are out a big chunk of money. Will not separate out billing for multiple advisors in a firm. Review Source VR Verified Reviewer Financial Advisor Financial Services Used the software for: 2+ years ### "Daily necessity of my business" February 13, 2019 5.0 I keep detailed client meeting notes, important dates and follow-ups are automatic. I don't personally utilize the email integration within Maximizer, and hope that some day soon Maximizer will release functionality with MacOS for Outlook Integration, as this would be a huge pro for my business / work-day. Pros Customizable to your businesses needs and functions. Organization of all client data and notes. Follow up functionality, and searchable User Defined Fields a huge asset. Access from web/cloud based from anywhere. Cons Outlook integration compatibility does not work with MacOS which is a huge negative for me. The Windows Outlook & Word compatibility is seamless though. Review Source Response from Maximizer Software March 21, 2019 Thank you for taking the time to post a review. We're happy to hear Maximizer is having such a positive impact on your business, and want to assure you we are working on improving the Outlook MacOS integration. VR Verified Reviewer Network Administrator Education Management Used the software for: 2+ years ### "Upgrades" August 2, 2018 5.0 Pros After many years, we upgraded our on-premise version and the way the tech installed it, it grew out of proportion and blew up our server. After a lot of conversations with their support team, we eventually got things up and running again on a new server and this time it didn't grow so big. Then we decided to move to the cloud version. While our database wasn't that big, for some reason our files still were. But their conversion team worked wonders and brought it down to a manageable size again so we weren't paying a fortune for data size. The training was better this time as well as the support team. Cons Can't sort UDFs or search for things that were easier to do with our on-premise version. Review Source Jacob B. Associate Investment Management Used the software for: 1-2 years ### "A good piece of CRM Software" August 2, 2018 4.0 Overall experience is quite positive from an administrator end, from a user perspective I have & have helped people who have had problems navigating and using Maximzier to its fullest potential when they are brand new to the platform. Pros Maximizer in comparison to some of it's competitors runs a very light & simplistic method of storing data. This is mainly in respect to have to act as the admin for the data, but Maximizer exports and imports quite nicely from most data subsets which makes maintaining data on a day to day that much easier. Cons The site is very dated (especially before the reskin of 2017), and this causes user intuitiveness of finding things were one expects them to be quite difficult. At this point it is a difficult process to properly bring the website into the 21st century, since a massive overhaul would leave many existing users lost. Review Source MD Megan D. Consultant Staffing and Recruiting Used the software for: 6-12 months ### "Ease and customization for your unique business" July 16, 2021 4.0 Pros This software is easy to understand and become comfortable working in when it comes to contact management and email integration. Maximizer offers many tools to be able to customize your data for your specific business and to continue to build on as your business grows. The ability to set a personalized dashboard to keep targets top of mind is very helpful and is a great way to start the day. Cons Having better integrations with other software would make our lives a lot easier. As well as having better duplicate checking for entries would eliminate a lot of work hours used to maintain a clean database. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source SJ Shelley J. Owner Financial Services Used the software for: 2+ years ### "Review " July 28, 2022 5.0 Have used for over 10+ years have been very pleased no reason to change Pros Cloud based … confident in their security features Cons Price for smaller offices Switched from [Act!](https://www.capterra.com/p/175860/Act/) Functionality Review Source Response from Maximizer Software July 29, 2022 Hi Shelley, Thank you very much for sharing your Maximizer experience with us! We look forward to continue to work with your organization. The Maximizer Team RR Robert R. President Information Technology and Services Used the software for: 2+ years ### "Maximizer Review" January 22, 2024 5.0 Great pricing, ease of learning and ease of scalability. Pros Feature rich and ease of use and customization. Cons Some cloud featurs not available in mobile app. Review Source Response from Maximizer Software February 16, 2024 Hi Robert, Thank you for leaving a 5-Star review. At Maximizer, we continuously strive to serve you better. We look forward to continuing to work with you to help you enhance your sales process. The Maximizer Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.