# PRIME BPM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about PRIME BPM Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more.

Source: https://www.capterra.com/p/154618/PRIME-BPM

---

# 

 PRIME BPM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

PRIME BPM

## What is PRIME BPM?

PRIME BPM is an AI-powered, end-to-end Business Process Management software trusted by global leaders such as Pfizer, Airbus, Coca-Cola, and many more. Designed for both business users and process experts, it delivers fast, measurable improvements, no technical expertise required. With next-gen AI agents that convert any input into fully BPMN-compliant process maps in minutes (reducing mapping time by up to 90%), automate process analysis instantly, accelerate SOP creation by 3×, and provide role-based insights via chat, PRIME BPM helps you move from documentation to transformation in weeks, not years. Built on a best-of-breed methodology that combines the strengths of BPM, Lean, Six Sigma, Value Stream Mapping, and more, it guides every step of your process mapping, analysis, and improvement journey.

## What is PRIME BPM used for?

[Business Process Management](https://www.capterra.com/business-process-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)

Overall rating

Based on 45 user reviews

Reviews sentiment

Positive

91%

Neutral

9%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### PRIME BPM

4.4 (45)

VS.

[4.5 (2,246)](https://www.capterra.com/p/146136/Lucidchart/reviews/)

Starting Price

Contact vendor

Starting Price

$9

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (45)

Ease Of Use

4.4 (3,004)

Value For Money

4.4 (37)

Value For Money

4.4 (2,317)

Customer Service

4.8 (45)

Customer Service

4.3 (1,978)

## PRIME BPM alternatives

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

[4.4 (80)](https://www.capterra.com/p/181735/BIC-Platform/reviews/)

Starting price

$125.00

Per User, Per Month

[4.4 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting price

$7.91

Per User, Per Month

Highest Rated

[Zapier](https://www.capterra.com/p/130182/Zapier/)

[4.7 (3,043)](https://www.capterra.com/p/130182/Zapier/reviews/)

Starting price

$29.99

Per User, Per Month

[Learn More](https://www.capterra.com/p/130182/Zapier/)

[View all alternatives](https://www.capterra.com/p/154618/PRIME-BPM/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Process Modeling & Designing

4.6 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Visually identify, define, and map all details and relationships surrounding business process models and elements

Audit Management

4.2 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Access Controls/Permissions

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Task Management

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Mobile Access

3.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Audit Trail

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

A record of all activities within the system, including user access, changes made, etc.

PRIME BPM 35 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage the process of evaluating documents or requests submitted for approval

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Define and maintain business rules that determine workflow capabilities and criteria

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Assemble applications and processes by dragging over and arranging pre-built components

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Document any changes or proposed changes made to business processes or workflows

Visually identify, define, and map all details and relationships surrounding business process models and elements

Reporting on how each user, task or process has advanced since its initiation

Receive data and information in real time

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Create, manage and track all task activities and progression

Track the status and progress of tasks

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (45)

4.3

Based on 45 reviews

## Pricing

Value for money

4.4 (37)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.4 (37)

4.4

Based on 37 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (45)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (45)

4.8

Based on 45 reviews

## User reviews

Overall rating

4.4

Based on 45 reviews

Filter by rating

5(23)

4(18)

3(4)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Dena K.

Supervisor, Corporate Efficiency

Government Administration

### "Excellent BPM Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 2, 2026

It's been very positive, and our organization has an excellent working relationship with all contacts we've encountered.

Pros

The software is user friendly and offers so many useful tools for process mapping, analysis, and improvement. The customer service is incredible- very responsive and engaged. There are great options for engaging with other users, to build up a community for support and to share best practices. Best of all, they are always working to improve the software and increase the range of their offerings to better serve their customers.

Cons

Updates changed some formatting to existing process maps, which proved frustrating, but the assigned reps were very receptive to feedback. Occasionally there are lags and sometimes maps will freeze and be unable to save progress, however this can be solved by frequent saving (as long as you remember to do so).

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RJ

Raj J.

Associate Manager

Logistics and Supply Chain

### "Super combo of process design, improve, simulate and manage project"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 11, 2024

Excellent tool which can design, improve, simulate and allow you to manage the process improvement projects.

Pros

Process simulation functionality which allows user to simulate multiple scenarios.

Cons

I prefer to start from process mining in order to reduce time however, when it comes to cost mining is costliest part so prime is doing well balancing both cost and functionality.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 17, 2024

Dear Raj, Thank you for your detailed review and for recognising PRIME BPM's strengths in process design, improvement. We're thrilled to hear that you found our simulation functionality valuable for testing multiple scenarios—this is a key feature we continually strive to enhance for our users. We are glad to hear that PRIME is striking the right balance between cost and functionality for your needs. We are always exploring ways to make the process even more efficient for users like you. Your feedback is important to us as it helps us ensure that we’re meeting the needs of professionals who depend on our tool to drive success in their projects. Thank you again for sharing your insights! Warm regards, PRIME BPM Team

MN

Michael N.

Executive Manager, Strategic Initiatives and Continuous Improvement

Education Management

### "London District Catholic School Board"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 3, 2024

Awesome. I love this tool. Although there is a great deal still to learn and unpack but I can't wait to utilize all PRIME has to offer.

Pros

Everything is under one umbrella from process mapping to creating and analyzing an improvement.

Cons

It's not really a Con but if I had to pick one it would be the amount of learning that has to be done while navigating the tool.

Switched from

[Mural](https://www.capterra.com/p/171956/Mural/)

PRIME offers a one stop shop for mapping, analyzing and improving a process without various other systems. I log in map a process, add in comments documents, hyperlinks and even create improvement tickets with our team at our weekly huddles

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 16, 2024

Dear Michael, Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying PRIME BPM and finding it to be an all-in-one solution for your process mapping and improvement needs. We're continuously working to enhance the user experience, and your excitement about exploring more of what PRIME BPM has to offer really energises us. We appreciate your acknowledgment of the learning curve, and we understand that mastering a new tool can take time. Please know that we’re here to support you every step of the way. Our customer success team is always available to assist with any questions or guidance you may need as you dive deeper into the platform. Thank you again for choosing PRIME BPM, we look forward to continuing to support you and your team's success! Regards, PRIME BPM Team

CV

Christian v.

Process Excellence Specialist

Non-Profit Organization Management

### "Very statisfied with Prime BPM but we could benefit from different user licensing structure"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 13, 2024

Pros

Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with Prime's designer module to capture relevant process information and to make that available to users, teams and management.

Cons

User licensing does not perfectly fit to our organization, considering that our organization is very fragmented in many different teams that all report directly to the executive management. There is nothing in between a Super User and Viewer license and the pay difference is huge, but considering the amount of teams that we have and line managers, purchasing an x amount of Super User licenses becomes unreasonably pricey.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BS

Benjamin S.

Coordinator Improvement and Implementation

Government Administration

### "PRIME BMP Review - Ben Sharrock "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2024

Customer Service and training has been brilliant. The portal is user friendly and the process is streamlined.

Pros

Having BPMN will be useful in maintaining consistency across the organisation; this has previously been an issue so I am happy to have a solution through PRIME.

Cons

Havent encountered any issues that that would impact the desired function so far.

Switched from

[Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 5, 2024

Good day Benjamin, Thank you for taking the time to share your feedback on PRIME BPM. We are thrilled to hear about your positive experience and how PRIME has addressed the consistency challenges you faced in your organisation. Your positive feedback on our customer service and training teams is music to our ears. At PRIME BPM, we're committed to exceptional customer service—it's at the core of our brand promise: ""We are fanatical about customer success." We're here for you every step of the way. If you ever need assistance or have questions, don't hesitate to reach out to your dedicated Customer Success Manager. Best Regards, PRIME BPM Team

ER

Erin R.

Business Improvement Officer

Government Administration

### "A great process mapping solution"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 14, 2023

Pros

The BPM Foundations and Process Mapping Course and the Process Analysis and Improvement Course are an excellent way to learn the method of process mapping and gaining access to a process mapping tool. The team were wonderful in orienting me to the system and provided me with tips and tricks along the way. They also helped me with any questions I had in preparing a business case for the system.

Cons

The team were wonderful to work with. No complaints.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 5, 2024

Dear Erin, Thank you for taking the time to share your positive experience with our BPM Foundations and Process Mapping Course, as well as our Process Analysis and Improvement Course. We appreciate your kind words about our team, and we're dedicated to maintaining the same level of excellence in our support. If you ever have more questions or need further assistance, please don't hesitate to reach out. We value your feedback and are grateful to have you as part of our community. Best Regards, PRIME BPM Team

AU

Anonymous User

Snr Manager, EMEA Supply Chain and Customer Experience

Pharmaceuticals

### "One of the best suites!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 16, 2023

Pros

Different modules and their features. Easy to understand, easy to design and easy to connect. I like the fact to create procedures, workflows and connect processes with each other as it makes the walk-through and knowledge sharing simple.

Cons

The procedure publisher could be better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 5, 2024

Hi Reviewer, Thanks for your positive feedback on PRIME BPM! We're thrilled to hear you find it one of the best suites with its user-friendly design and diverse features. Your feedback about the ease of understanding, designing, and connecting processes is particularly encouraging. We appreciate your feedback on the procedure publisher. If you have suggestions, please submit a HelpDesk Enhancement Request. Our team would love to discuss your ideas and further enhance your experience. Best Regards, PRIME BPM Team

LK

Liudvika K.

Process Manager

Airlines/Aviation

### "Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 16, 2023

My overall experience with Prime is very good.

Pros

Easy to use, comprehensive navigation, "sterile" look. intuitive. really love the online support and consideration of suggested ideas to improve. the support team analyses the suggestions and implement them for even better experience of the tool. if rejected, a reasonable explanation why the suggestion is not implemented is provided.

Cons

i am still using it, thus cannot name anything that i particularly do not like about it. if i am still using it means i like it :)

Reasons for choosing PRIME BPM

it had all i thought i need about process documentation and even more.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 8, 2023

Dear Liudvika, Thank you for sharing your incredible experience with PRIME BPM! We're thrilled to hear that our user-friendly interface, comprehensive navigation, and intuitive design resonate with you. Your kind words about our 'sterile' look and the support you receive, including the thoughtful consideration of suggestions, truly mean the world to us. We're committed to continually enhancing your experience, and your feedback fuels our innovation. Here's to more streamlined processes and ongoing success with PRIME BPM! Regards, PRIME BPM Team

SW

shay w.

continuous improvement specialist

Pharmaceuticals

### "User Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

November 14, 2023

Pros

I like that Prime is quite easy to navigate and the reports are useful. Training was well documented.

Cons

The set up has potential to be very time consuming without people that are adept at it assisting newer users or those not immersed in it all the time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 8, 2023

Dear Shay, Thank you for sharing your thoughts on PRIME BPM. We're thrilled to hear that you find PRIME BPM easy to navigate, and the reports have proven to be useful. We appreciate your positive feedback on the well-documented training. At PRIME BPM, we've implemented a comprehensive onboarding and training program specifically designed to empower organisation's team members. Through our training, we aim not only to equip new members with the basics swiftly but also to foster champions within your organisation. If you ever need additional guidance or have specific requirements, please don't hesitate to reach out to your dedicated Customer Success Manager (CSM). They are here to assist and ensure that PRIME optimally supports your team's needs. Thank you for choosing PRIME BPM, and we look forward to continuing to provide a user-friendly and efficient experience for your organisation. Best Regards, PRIME BPM Team

JS

Jelena S.

CI Lead

Government Administration

### "Why we love PrimeBPM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 8, 2023

Well done team for your expertise and hard work! :)

Pros

We started using PrimeBPM as our main process mapping tool a year ago and we have mapped over 200 internal processes so far. We're seeing the value of having these processes in PrimeBPM as it's very user friendly and PrimeBPM staff are always available to give us a hand and help with additional information, bug fixing or even improving some features to fit our needs as an organisation.

Cons

Not being able to color code tasks in Designer module, it would help us enormously especially while presenting a process map or doing a handover.

Switched from

[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)

[Visio](https://www.capterra.com/p/201133/Visio/)

We were looking for a process mapping tool that was a bit more advanced and was built based on BPMN rules.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 8, 2023

Dear Jelena, Thank you for taking the time to share your positive experience with PRIME BPM. We appreciate your recognition of PRIME BPM's user-friendly interface and the continuous support provided by our dedicated staff. Your feedback fuels our commitment to delivering a solution that not only meets but exceeds your organisational needs. Regarding your feedback on color coding tasks in the Designer module. We're actively working on enhancements, and your input is invaluable. Additionally, we'd like to highlight that PRIME BPM offers diverse filtering and display options in the Analyser Module, allowing you to tailor the view based on your process information. We encourage you to explore these options or connect with your Customer Success Manager (CSM) to brainstorm your specific requirements. Thank you for choosing PRIME BPM, and we look forward to continuously supporting your organisational goals. Best Regards, PRIME BPM Team

[View all Reviews](https://www.capterra.com/p/154618/PRIME-BPM/reviews/)

Popular comparisons

[Zapier vs PRIME BPM](https://www.capterra.com/compare/130182-154618/Zapier-vs-PRIME-BPM) 

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