# Page 2 | PRIME BPM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PRIME BPM the right Workflow Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154618/PRIME-BPM/reviews --- PRIME BPM 4.4 (45) [View alternatives](https://www.capterra.com/p/154618/PRIME-BPM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PRIME BPM ## Showing most helpful reviews Showing 26-45 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David M. Partner Management Consulting Used the software for: Less than 6 months ### "PIP Australia partnering with PRIME BPM" September 17, 2019 5.0 We are helping our clients improve their processes with Prime BPM. We can assist and train them so they can take ownership of operational activities while we focus on strategic activities. PRIME BPM helps clients get operational activities in shape. Pros The integration of all process improvement features into a single integrated tool. Cons Language and terms in Prime BPM need to be understood and adapted to but once that is done, all systems go. Review Source RS Renee S. Temporary Special Project Officer - People and Strategy Government Administration Used the software for: 6-12 months ### "Prime Software for Local Goverment" February 15, 2019 4.0 I think that PRIME BPM the software and all staff that I have had dealings with make it very clear that this is a program which has been tried and tested by the owners. They will give you the knowledge required to get in and get the job done, and I love that about them. They are not a buy and forget you kind of company - the check-ins and ability to question for support is a definite win and what makes PRIME an excellent supplier. Pros An easy to use software which is ready to do the calculations for you. You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there. Small chunks are fine, starting with just the Process library can allow you to find quick wins and a big picture view to determine what is next for full evaluation and to keep your organisation on point. Cons The administration of users is more finicky than the rest of the software, having to add each module or framework to each individual user rather than to entire groups is difficult. Review Source SB SAURABH B. BUSINESS ANALYST Information Technology and Services Used the software for: Less than 6 months ### "PRIME HELPS GATHER DEEP INSIGHTS OF YOUR PROCESSES" January 25, 2021 4.0 WE ARE TRYING TO GUAGE THE EFFICIENCY OF OUR OWN AND OUR CLIENTS PROCESS. PRIME HAS HELPED NOT ONLY IN MAPPING THE PROCESS IN A STRUCTURED MANNER BUT THE ANALYZER FEATURE HAS REALLY HELPED IN GETTING AN OVERALL UNDERSTANDING AND PERFORMANCE OF THE PROCESS. Pros REALLY LIKED THE ANALYZER FEATURE WHICH HAS FUNCTIONALITIES LIKE VALUE, TIME, AND COST. THESE FEATURES REALLY HELP TO ANALYZE THE ACTUAL PERFORMANCE OF THE PROCESS Cons LAGS AT TIME TOGGLING BETWEEN PROCESSES IS NOT CONVENIENT THE CHECK-IN AND CHECK OUT FEATURE IS VERY VERY CONFUSING THERE SHOULD BE AN OPTION TO DOWNLOAD THE ENTIRE PROCESS MAP WITH EITHER VALUE/TIME/COST ANALYSER. THIS IS THE BIGGEST DRAWBACK OF THE PRODUCT. Review Source ML Marie L. Senior Project Officer Government Administration Used the software for: 6-12 months ### "Prime BPM Review" December 8, 2020 4.0 Pros 1\. The ease of mapping and how quick it was to build a process. 2. The search functionality 3. SOP/BPR Reports it can generate 4. Approval process 5. Analyser functionality Cons 1\. The system doesn't warn you when it is about to 'time out' for inactivity. Have lost quite a bit of work due to this. 2. Role Repository, System Repository and Risk Repository exports don't let you know which processes are attached to each role/system/risk listed. 3. There were quite a few teething issues when we first started using the product and had multiple errors come up which affected our mapping. Review Source VR Verified Reviewer Strategic Councillor & Governance Officer Government Administration Used the software for: 6-12 months ### "The potential PRIME provides to an organization is immeasurable." March 25, 2018 4.0 The commencement of capturing our organizations processes for improvement. Pros The scenario builder allows you to modify a current process quickly and effectively to see quickly how possible changes can benefit an organization. Cons Lists that are populated during process creations are not in alphabetical order however submitting this as a possible improvement to PRIME would see this change being made as part of a future upgrade. PRIME's responsiveness to user suggestions is great and refines the product to the user needs. Review Source LT Lea T. Accountant Accounting Used the software for: 6-12 months ### "Prime feedback " December 15, 2020 3.0 Overall experience was really good for a short term. But it really depends how the organisation use/learn the tool fully and explore the functions correctly. Otherwise it can be very messy. Pros Mapping tool is pretty clear and straight forward, saved a lot of times for people who doesn't like to read too much wording in a normal process manual. Very easy to use mapping the process. You can attach process notes and detailed procedure really helped with understanding requirements of each steps/tasks. Cons Too advanced for large volume based company. Good cost saving tool for some company that can use this tool ultimately. Review Source SC Sandeep C. Senior Vice President Information Technology and Services Used the software for: 6-12 months ### "Its a key tool for our consulting practice" January 24, 2021 4.0 This Prime BPM tool has now become a core element of our consulting practice and we have used it to develop a process library for many of the industry verticals, which helps us get a head start in our consulting engagements. Once the customer sees the value of the tool, it is much easier for them to want to own it for themselves Pros Its easy to use and it brings together all the elements of BPM in a very effective way. Cons We would like to be able to copy and paste the process maps and the costs of the process into a power point pack, which we currently find hard to do without some manual work arounds Review Source Tony P. Asset Management Coordinator Utilities Used the software for: Less than 6 months ### "Council using PRIME BPM" December 7, 2020 4.0 I'm using PRIME BPM to review various processes within the organisation - this includes Contractor Dockets and Invoice Payments, Asset Capitalisation, and Developer Contributions. This is only the beginning... the list will continue. Pros The ease of preparing process maps in a clear format. Allowing for capturing and communicating how a business provides its services. Cons Have not encountered any issues or concerns. Review Source VR Verified Reviewer Risk analyst Online Media Used the software for: Less than 6 months ### "Standard tool for implementing changes " August 8, 2021 4.0 Prime is so customer oriented and have very good support whenever needed. Our team gained much knowledge with this tool . It helps both individual and other tasks. Pros The company is very focused on continuous improvement. Cons Initial learning takes time . Have to keep a momentum to gain knowledge . Review Source CB Cassie B. Senior Revenue Officer Used the software for: Less than 6 months ### "The product is very easy to use and it will a great asset to our organisation once complete" June 3, 2018 5.0 Pros The software is easy for anyone to pick up and use. Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way. Cons There are always going to be things that you prefer this way or that way, Prime have been very quick to identify how they can improve on any issues we may have been having to make the software more user friendly. There hasn't been anything I particularly don't like about the software. Review Source IT Ivelina T. Management Accountant Government Administration Used the software for: Less than 6 months ### "A great software system to process map which can be used by the whole organisation " December 22, 2020 4.0 It is a great tool to use as a support for any change implementation. The ability to simulate and to add scenarios is great, easy to use and can provide the managers and executive team that visual detail. Pros The Analyser Tool provides the process mappers with the reality check when it comes to the process, it highlights non-value adding activities, time and value of each process, it is simple and easy to use and to trial various scenarios. Cons Sometimes there are issues with formatting when it comes to swim lanes and arrows from and to events. I am sure that with each upgrade, those will be resolved. Review Source MT Matthew T. Senior Investigations Officer Used the software for: Less than 6 months ### "Prime is easy to use, very user-friendly and forces you to think critically of the business process." June 11, 2018 5.0 Pros The inbuilt functionality is wide-ranging and user-friendly, but has sufficient depth and sophistication so as to allow for any business practicality. Cons There are small bugs which can sometimes make the software inconvenient to use, however the team at Prime is always open to ideas and ways to improve. Review Source SC Samantha C. Registry Officer Government Administration Used the software for: Less than 6 months ### "The Way Forward" April 14, 2020 5.0 Prime BPM have been exceptional in providing assistance and advice for best use of the product, even keeping us on track to achieve when significant interruptions have occurred. Pros This product is going to change the way we do business. The process maps will change the way we think about what we do and how we best do it. To ice the cake, the ability to simulate process changes will improve our efficiencies and save us time and resources. Cons No complaints with the software thus far. It's logical, functional and easy to use. Review Source CF Chris F. Senior Investigations Officer Used the software for: Less than 6 months ### "PRIME has given us an effective tool to identify inefficiencies in our systems and make improvements" June 20, 2018 5.0 Clarity about our current processes and potential improvements Pros The ability to map our current state and accurately determine where we should best spend our time when making changes to process. Cons The team at PRIME are very responsive to our suggestions and the things I liked least have already been changed. Review Source IJ Ingrid J. Business System Support Information Services Used the software for: Less than 6 months ### "Learner of the Product" April 15, 2020 5.0 Overall experience so far has been positive and excited to get working with this tool in the future of mapping our processes within our section and business. Pros What I liked most of the product was the clarity it shows when you document and create the process. You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving. Cons Its hard to say at the moment as I have only used this product a handful of times and cannot comment on the cons at this stage. Review Source TA Tina A. Principal Project Officer Used the software for: 6-12 months ### "PRIME is intuitive and an effective business process mapping tool." March 25, 2018 4.0 Pros PRIME simplifies an otherwise arduous task of producing business process maps and allows me to capture varied process attributes meaning the maps have many useful applications. Cons The check-in and check-out features, whilst necessary, can be difficult to get your head around at first. Review Source HR Hailie R. Group Manager Integrated Planning and Finance Government Administration Used the software for: Less than 6 months ### "I enjoyed learning this new skill. " April 1, 2018 3.0 Understanding and achieving clarity around our processes will be valuable for teams and for new staff. The transparency of process improvement opportunities will support communication. Pros I enjoyed the clarity that comes with mapping a process. The training is invaluable in understanding the software and preparing you for the way a process should be mapped. Cons Remembering where all the places for entry are. Having to ask others to check out to be able to use a library or update a process. Review Source MT Megan T. Group Manager People & Systems Used the software for: 6-12 months ### "systems if very easy to use and understand" March 25, 2018 5.0 Pros The standardized presentation of process is good and the system is very easy to use and smart for this purpose. Cons The software is very good. However the sales pitch is that it Business Improvement. It really is a very good process mapping tool. However it cannot replace good BI. We are spending more time and money teaching users about Business Improvement - something we had hoped the tool would do. Review Source TM Tina M. FINANCIAL COUNSELOR Hospital & Health Care Used the software for: I used a free trial ### "Prime" August 12, 2022 4.0 good. amazing easy to use Pros Easy to use and user friendly - has a lot of perks. I really dig it Cons really not much to complain about - easy to use. No troubles navigating the system Review Source DC Diana C. Change Manager Financial Services Used the software for: Less than 6 months ### "Excellent tool!" April 22, 2020 5.0 We are looking at prioritising interventions to increase efficiencies and assess change impacts Pros The software integrates functionality covering multiple business needs Cons So far no major roadblocks, the team is alwasy open to sugestions and there are regular updates with new features Review Source Similar Products Featured ## Related categories [Business Process Management](https://www.capterra.com/business-process-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.