--- title: "Funraise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Funraise the right Donation Management solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154623/Funraise/reviews/" page_type: "reviews" language: "en" --- Funraise 4.5 (120) [View alternatives](https://www.capterra.com/p/154623/Funraise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Funraise Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews RH Rebecca H Director of DevelopmentNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Their fundraising pages are another major strength — you can create donation landing pages with a lot of automation built in, which saves time and streamlines the donor experience.“ May 22, 2026 ES Emily S Associate Director of DevelopmentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Funraise is not as customizable - you can't add your own data fields to track information outside of what Funraise has built in.“ July 14, 2026 DB Deanne B Social Impact And Fundraising ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “What I like most about Funraise is that it brings our core fundraising tools into one platform that is clearly built for nonprofits rather than generic ecommerce.“ May 19, 2026 Brad N PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “They charge extra for emails and their email editor is awful, very little ability to customize, add images, etc.“ May 29, 2026 RH Rebecca H Director of DevelopmentNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I’ve also been very impressed with the donor management features, including tools for donor cultivation, task creation, and automated thank-you letters.“ May 22, 2026 NA Natalie A CEORecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “There was not a lot that I didn't like about switching over. If I had to say something, maybe a writing out plan or two on how to execute your first monthly donor drive or staff fundraise drive competition.“ June 12, 2026 AJ Ashley Nicole J Founder, Executive DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “They have continued launching new and helpful features, like relationship tracking, annual reporting, texting to donors within Funraise, AI giving suggestions, and more!“ November 14, 2025 RH Rebecca H Director of DevelopmentNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “There have been times when it wasn’t immediately clear how to use a feature or even what certain tools were designed for.“ May 22, 2026 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luke W. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Modern, Easy-to-Use Fundraising Platform" April 22, 2026 5.0 Overall, it’s been a really positive experience. It’s a solid platform that makes fundraising easier both on the admin side and for donors. It’s helped streamline a lot of our processes and made things feel more polished and professional. Pros The user experience is really strong—everything from checkout to forms feels clean and easy. It’s intuitive for donors, which matters a lot. I also like the dashboard and reporting tools—they make it easy to track performance without digging around. Overall, it feels modern and built for how people actually give today. Cons The auction system feels a bit clunky compared to the rest of the platform. It’s not as intuitive and takes more effort to manage than it should. That said, it sounds like improvements are already in the works. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Funraise Better price for better processing and better options Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Poor system with Donor Perfect and poor checkout process Review Source Response from Funraise April 23, 2026 Hi Luke! Thanks so much for your feedback. We're really glad to hear how easy the platform is to use for you and your team. Your feedback about auctions is heard as well, thanks for sharing these insights. We appreciate you 🤗 JB Jacqueline B. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "A Solid Donation Platform with Room to Grow" April 24, 2026 4.0 Funraise is a capable, user-friendly platform that delivers real value for nonprofits looking to manage and grow their fundraising. The helpful staff and ongoing product improvements make it easy to recommend — but prospective customers should go in with eyes open about account management continuity and the full scope of fees. With some improvements in those areas, this could easily be a five-star product. Pros Ease of use is a real strength here. The platform has a relatively short learning curve, making it accessible even for team members who aren't especially tech-savvy. Onboarding didn't feel overwhelming, and day-to-day use is straightforward. The Funraise team is also notably helpful. Whenever we've needed support, staff have been responsive and willing to work through issues with us. You can tell there's genuine investment in customer success. Perhaps most encouragingly, the platform continues to improve. Updates and new features roll out with some regularity, which signals that the team is listening to user feedback and actively investing in the product. Cons Staff turnover and account management transitions are handled poorly. On more than one occasion, our client service manager changed without any proactive communication from Funraise. Finding out your main point of contact has changed — after the fact — creates unnecessary friction and can slow down issue resolution. Pricing transparency is another area that needs work. The fee structure can feel misleading at first glance, with certain charges that aren't immediately obvious during the sales or onboarding process. Nonprofits operating on tight budgets need to scrutinize the full pricing breakdown carefully before committing to any add-on's. Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) Reason for choosing Funraise A recommendation from someone on the implementation team. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Many issues required us to make the switch. Review Source Response from Funraise April 28, 2026 Hi Jacqueline! Thanks for your review and feedback. We're glad to hear how easy the it is for your team use Funraise as well as your appreciation for our helpful support team! Your feedback regarding communicating transitions or updates is very helpful, thanks for sharing that feedback as well. We appreciate you 💙 JP Jillian P. Volunteer and Philanthopy Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Funraise Review" May 19, 2026 3.0 It is a good tool but has lots of quirks in the backend. I was reaching out to the help team daily to better understand how to get the page to look the way I wanted. Overall, user friendly though. Pros The easy peer to peer tool that employees could share out to raise money. The helpful help team that responded quickly. Cons The challenging integration with Daxko that requires lots of work. It does not transfer all information over and still requires steps to have them land correctly in Daxko. Review Source Michelle S. Development Operations Officer Non-Profit Organization Management Used the software for: 2+ years ### "Reliable Digital Fundraising Platform with Exceptional Support" March 19, 2026 5.0 We have been able to leverage Funraise to boost our Digital Fundraising program over the last 9 years. Today, we use the Funraise platform to solicit one-time gifts, monthly subscriptions, run emergency campaigns, host P2P fundraising, support Corporate Partnerships, and host small cultivation and fundraising events. It integrates with our Salesforce environment in a very robust way so we get a 360 degree view of our donors. The support staff know their product well and are determined to help us create or find solutions for all our needs. Pros Funraise's customer service is excellent - they are very responsive to issues and inquiries we have about the platform. They work closely with us to resolve problems and to tailor the platform to meet our needs. They have even worked with us on some custom solutions that were later rolled out as platform features! Cons It took them a very long time to release a donor portal even though we had been asking for one for years. The one they now have is a bit limited, but I am hoping it will be come more robust with time so our donors and self-service their recurring donations more easily and get copies of receipts. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) This was back in 2017, but at the time price was a big part of the move and Funraise had some unique new features at the time, like the credit card updater, that we thought were imperative to have Review Source Response from Funraise March 23, 2026 Hi Michelle! Thanks you for your detailed review and feedback. We appreciate you <3 I just wanted to confirm that the donor portal does enable your donors to resend donation receipts and manage recurring subscription details such as amount, frequency, payment methods, as well as cancelling the subscription. As always, if you have any questions about this, we're here to help! AH ARIANNA H. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Experience - BEST customer service!" March 25, 2026 5.0 I have never felt like I wasn't in competent hands with Funraise. Their customer service is quick and they help us create ways to organize our data that feel custom and specific to our needs - and our org has very specific needs! Pros The customer support! There have been so many changes at our org and Funraise has helped us pivot to meet the needs of a merger + major data organizing overhaul - and never compromised what we had built with our donors and advocates! They go above and beyond to help us build what we need via Funraise Intelligence dashboards, etc. Cons I wish there were better de-duping features so that we could better troubleshoot duplicate accounts and update data simply for all of our donors/advocates. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Needed something with a more comprehensive and customizable data dashboard option Review Source Response from Funraise March 26, 2026 Hi Arianna! Thank you so much for your review and feedback. We appreciate you 💙 JH Jennifer H. Executive Director Design Used the software for: 2+ years ### "Growing Together Since 2017" November 21, 2025 5.0 Overall, our experience has been excellent! Funraise consistently welcomes feedback and enhances its product in meaningful ways. We primarily use Funraise for secure online payments with a mobile-friendly interface, automatic generation of receipts, and hosting campaigns with a fundraising goal and progress/status bar. This platform allows us to fundraise responsibly without a development team, but if we had one, we would be unstoppable. Here’s to raising enough funds to grow our team and reach even more impact. Funraise remains a reliable, evolving partner in our fundraising work, helping us achieve more while supporting the nonprofit sector as a whole. Pros We’ve been with Funraise since 2017 and have truly grown alongside the company. It’s clear Funraise was built by people who understand the nonprofit world and genuinely want to see the sector thrive — including small organizations like ours. Our success managers have always been attentive, thoughtful, and eager to share new and creative ideas. The peer-to-peer platform is seamless, and supporters of all ages and abilities can easily interact with it. Cons While Funraise is constantly improving, some of the newer features take a little time to fully explore and integrate into our workflow. That said, the team is always responsive and helpful in guiding us through updates. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Funraise Better deal to keep percentage fees down Switched from [GoFundMe](https://www.capterra.com/p/158457/CrowdRise/) too many user challenges and no customer support Review Source Response from Funraise December 5, 2025 Thank you for sharing your feedback, Jennifer! We are honored be a partner in your mission. We appreciate you 💙 ANJ Ashley Nicole J. Founder, Executive Director Individual & Family Services Used the software for: 2+ years ### "Best decision! No regrets. " November 14, 2025 5.0 Pros We have been using Funraise for over 7 years and are so grateful we chose them when we did! After sitting through demo after demo, it was clear Funraise was an innovative startup looking to serve their nonprofit clients in the best possible way and had a clean user experience. They have continued launching new and helpful features, like relationship tracking, annual reporting, texting to donors within Funraise, AI giving suggestions, and more! Not only is this a great donor management CRM software, but the team is incredible if you ever need support. They deeply care about their customers as well as building the nonprofit community. We can't say enough good things about them! Cons The only thing that really makes it challenging is being able to log checks that we get each month as recurring gifts in the system. We've found work-arounds for it, but it requires more manual tracking than desired. There's no perfect software out there, but Funraise is pretty dang close! The Intelligence Software has a steep learning curve but is incredibly powerful to use. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Reason for choosing Funraise I could tell the company was led by an innovator who seemed committed to excellence and growth. I took a bet on that and it paid off! I am so grateful we are with Funraise and haven't had to switch softwares in over 7 years!!! Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) It did not let me select the correct names of products here, so please know the GoFundMe Pro is not accurate but I couldn't finish the form without putting something. We were looking for a tool that didn't cause more work for us and made our headaches go away. Funraise solved most of our issues and we love the team! Review Source Response from Funraise November 17, 2025 Hi Ashley! Thank you for your review and feedback. We appreciate you 🤗 VR Verified Reviewer Development Director Non-Profit Organization Management Used the software for: 2+ years ### "The Team at Funraise is Ready to Help!" November 7, 2025 4.0 Overall, Funraise has been a great tool for our non-profit. It's been easy for our donors to use quick pay options like Apple Pay, Venmo, and PayPal. For our team, it has been insightful to have all these reporting options. Pros The team at Funraise is so on top of it. If you have a question about how to do something on the platform, they are very quick to respond to your request and will even send you a video tutorial or schedule a Zoom call to walk you through it. I really appreciate the fast and thorough response! Cons The intelligence side of Funraise is so specific and adept at pulling reports that it can sometimes be challenging to determine how to retrieve the exact report you're looking for. Their team is always quick to help walk you through it so you can effectively (and quickly) pull the reports you need. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We wanted a product that was especially more donor-friendly (quick pay options - like apple pay, venmo, paypal, etc.) Review Source Response from Funraise November 11, 2025 Thanks so much for your review! We appreciate you too 🤗 AT Andrea T. Director of Stewardship Non-Profit Organization Management Used the software for: 2+ years ### "Wonderful Online Platform" November 20, 2025 5.0 "Funraise has been a great online platform for our organization. The system is easy to use, and their support team is always quick to answer any questions—both through chat and direct support. Their responsiveness and helpfulness make a big difference. I’m happy to recommend Funraise!" Pros What I like most about Funraise is how easy it was to learn and start using. It made our special event ticket sales simple to manage, and I love that I can quickly print a ticket list for check-in or easily check guests off directly from the list. The online training videos were also extremely helpful and made the setup process smooth. Funraise has truly streamlined our event and donation workflow. Cons Funraise has a great dashboard that provides a helpful snapshot of our fundraising—donations raised, number of donors, new donors, new recurring donors for the last 7, 30, and 90 days, along with useful pie charts, yearly performance data, and LYBUNT retention information. The only thing I wish Funraise offered is the ability to export the donor names and details displayed on the dashboard. Having an export option would make it even more valuable for analysis and reporting. Switched from [Virtuous](https://www.capterra.com/p/159179/Virtuous/) Funraise was a better choice because it worked better with our website. Review Source RL Rees L. Project manager Non-Profit Organization Management Used the software for: 2+ years ### "Project manager experience with Funraise" June 2, 2026 4.0 Easy to use and onboard staff and get the results we needed very quickly. The more we use it, the more detailed our reports are which is great. Pros Ease of donations in multi currencies. As our NPO organisation is worldwide and has 3x legal entities with different currencies it was essentail that the platform could receive different funds. Cons The campaigns are not as easy to use and seems more limiting. We rather create a custom page and insert a Funraise form. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) SalesForce upkeep was complex and we needed a developer. Review Source Response from Funraise June 3, 2026 Hi Rees, thanks for your review! We're really happy to hear that it's been easy for your team to accept donations in different currencies and that you are enjoying the platform. If you would like to schedule a working session with our team either for Salesforce guidance or a Campaign Site design, let us know! Funraise's customer team has expertise in these areas and we're happy to partner with you when needed. Thank you! We appreciate you 💙 KD Kristina D. Executive Director Board Chair Non-Profit Organization Management Used the software for: 2+ years ### "I do NOT recommend for Non-Profits" October 7, 2025 1.0 Pros It is really hard to say what I like most given I have had an absolutely awful experience with the customer service. The software is as good as most others. Cons Our non-profit suffered the loss of my grandson in 2022 at 7 years old leaving our Board in rough emotional condition. In 2024, after receiving a huge charge because we did not process enough donations in the year, we contacted Funraise and cancelled. I just received the same huge charge even though we have not fundraised or received funds for over 2 years. Funraise responded that I cancelled 3 weeks after the new year started in October 2024 therefore I was responsible for the entire year 9/24 - 9/25. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Pitch at Conference and initial meeting made software appear to be most effective at the time. It was before we lost my grandson Kaiden - Fighting for Kaiden Foundation Review Source JB Jessica B. Development Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Things I wish I knew before signing up:" July 29, 2024 2.0 I wish we had gone with a different option. The sales pitch led me believe there were more options to customize the donor-facing communications (individual receipts, year-end receipts, But I think the biggest issue is that donor information is automatically overwritten if an existing donor makes a new online gift. There's no duplicate-checker, it will just overwrite the info you've entered or transferred, deleting previous addresses, allowing for typos, changing names, etc etc. It will make you not trust your data. Pros It is fairly easy to use, particularly if you do not have complex needs. Do you just need to store a few donors and their gifts? This might work for you. The online donation forms also look very nice. Cons There are a few things that just don't make sense and probably won't work for your org if you have slightly-more-complex needs. Or married donors. Or don't want your existing data overwritten willy-nilly: -->There's no option for co-donors and 'household' receipts don't include household members. To get around that, you can enter donors as FirstName John & Jane Last Name Doe, but if Jane makes an online gift with the associated email address, any existing info is overwritten and all gifts now only have that one donor's name associated. There's no logical way within Funraise to handle donors who request receipts for joint gifts--if you follow the Funraise rules, someone is left off the receipt, and if you don't follow their rules, your data can be overwritten and you'd have no idea. There's no nuance for gifts made by couples, couples having different last names, etc etc. -->There's also no way to check for duplicates--if all of the info is different except the email address, existing info is just overwritten by new online gifts. If all of the info is the same except the email address, a new record is created. It does not alert you if either of those things happen. -->You cannot customize the email that is generated by a donor to alert someone that a gift was made in their honor. It's not particularly friendly. -->Cumulative year end receipts can only be generated for the prior year--there's no way to adjust the dates or how the data is presented. (This was a big selling point for us--the ability to easily send a year-end summary to donors.) -->There are also small annoying things that make data-entry more time-consuming than it needs to be for gifts that are made outside of Funraise: you cannot type in the date that a gift was made, you have to scroll back through a calendar to click on a date. Not life or death, but if you're entering past gifts, you're clicking around a ton (vs just being able to type 07/29/24). -->You cannot delete donor records. You can merge them if you know there's a duplicate. Alternatives considered [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Funraise The donor-facing online giving forms do look very nice! And the sales pitch was convincing! I had anticipated more customization than there is. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) I did not like the customer service or features of the move to the new platform. Review Source Response from Funraise November 6, 2024 Hello Jessica 👋 Thank you for your detailed review and feedback. Your feedback is incredibly valuable to our team as it helps to guide our product roadmap as we continuously improve existing features and release new features based on the needs of thousands of nonprofit organizations using Funraise. Jon B. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Funraise is a wonderful addition to our nonprofit work" January 13, 2022 5.0 \[SENSITIVE CONTENT\] have been my go tos when anything goes wrong or when I want to see what can be going better. They are willing to hop on a call at a moments notice. Pros I like the ease of use and customer support the most. It is very easy to either find what you need to do or find someone to help you find it. Cons Sometimes some things can become unintegrated but again the team is always able to handle it quickly. Switched from [Bonterra DonorDrive](https://www.capterra.com/p/143072/DonorDrive/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/) Both of the things we switched from were not user friendly and did not allow for integration with SF. Review Source Response from Funraise February 4, 2022 It's our pleasure to work with you, Jon, and definitely our pleasure to work together toward better fundraising tools. MY Melissa Y. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Wonderful Product!" July 16, 2020 5.0 We have been thrilled with Funraise and especially with our personal contact, \[SENSITIVE CONTENT HIDDEN\]. She is always available to answer our questions and was so patient with us when we were setting our account up. If \[SENSITIVE CONTENT HIDDEN\] is not available for any reason, the "help chat" is very responsive and usually can answer our questions in a matter of minutes. Our fundraising on Funraise has exceeded $120,000 and the feedback we hear from our donors is that it is a quick and easy way to donate. A win/win! Pros Moving all of our fundraising needs to Funraise was the best thing we have ever done. We are a small grassroots organization and depended on PayPal to process donations but were in need of something more robust that could handle campaigns, data tracking, peer to peer campaigns and provide a comprehensive CRM. Funraise provides all of this for a very reasonable price. Cons We would love to see a "text to donate" feature in this software in the future. Something else that would be helpful is a way to send group emails to all donors that supported a certain campaign. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Funraise We invited a member of the Funraise management to attend our board meeting to discuss in detail how the program works and especially the ease of use and found this to be the best fit at the best price. Review Source Response from Funraise July 24, 2020 Thank you for the lovely review, Melissa! We will pass along your comments to your Success Manager, Jade. We're so happy to be your partner in impact and growth! JU Justin U. Founder & Executive Director Religious Institutions Used the software for: 1-2 years ### "A NIGHT AND DAY DIFFERENCE" December 11, 2020 5.0 It's been amazing really! Everything is very professional and secure. When it comes to our financial supporters, we desire the highest quality transaction process and Funraise has gone above and beyond. We loved the CROWDFUNDING feature along with the new FACEBOOK integration. We also love how you can set up separate funding campaigns and easily keep track of the progress. Pros We love how user friendly and organized everything is with FUNRAISE! Seriously a "Night and Day" difference between Funraise and our previous software! Cons Honestly we have yet to experience anything negative about Funraise. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Reason for choosing Funraise We just loved the features and the customer service! Switched from [iDonate](https://www.capterra.com/p/143347/iDonate/) We kept running into problems with the features and processes. Not user friendly at all! Review Source Response from Funraise December 17, 2020 Thank you for the feedback and encouragement! Our team does our best every day to bring you the best experience and tools possible. Thank you for your support and for the work you do! TR Tareake R. Executive Director Performing Arts Used the software for: 1-2 years ### "LOVE WORKING WITH \[SENSITIVE CONTENT HIDDEN\]!" July 22, 2020 5.0 My overall experience with Funraise has been AMAZING. The opportunity to chat with \[SENSITIVE CONTENT HIDDEN\] and talk about fundraising strategies, but also \[SENSITIVE CONTENT HIDDEN\] is one of the best team members you have. I absolutely love working with her and she really helps make my job when it comes to fundraising run very smoothly. She is always available either through email or when scheduling meetings with her. I truly use her as a sounding board for fundraising campaigns and to understand how to best use the platform. Pros The giving form feature is the most impactful and I love the layout of the software. It's user-friendly and many of my team members utilize the system for their daily responsibilities. Cons Text-to-Give option would be helpful, especially with virtual events due to the pandemic. Reason for choosing Funraise The brand at Funraise truly spoke to me. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Didn't like the interface and didn't like that donors would have to go to a separate donation page to support our organization. Review Source Response from Funraise July 29, 2020 Thank you, Tareake! Iman and the rest of Team Funraise love working with you and seeing your impact on youth and the community. It's awesome to know we're speaking to the heart of organizations doing such empowering work. Lisa A. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Funraise IS Fun!" March 2, 2026 5.0 Our experience has been excellent. Customer support is always very helpful, and we like receiving the product updates so frequently. Pros We love that the free platform version gives us all the necessary tools we need to manage our donor database. The integration to our website is seamless, and the reports we can pull are very helpful. Cons We have the free version so we don't receive all the event management tools that we'd like to have access to. Review Source BM Bryce M. Development Manager Music Used the software for: 1-2 years ### "Two thumbs up for Funraise!" November 12, 2025 5.0 It's been great. It helps me keep track of my constituents and house all of their info in one easy spot! Pros It's very easy to use and user friendly. I feel like I picked it up super quick, which is always a huge pro when trying to save time at work! Cons Honestly, there are no glaring issues that come to mind. I think sometimes editing pages or websites can be a little tricky, but nothing I can't eventually figure out. Just a couple times I've been confused on what to do. One thing I would really like is if you could feature more than 9 fundraiser pages on one site! Review Source Response from Funraise November 14, 2025 Hi Bryce 👋 Thank you so much for your review and thoughts. We appreciate you! SM Sharla M. development coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Best customer service available" May 19, 2026 5.0 Pros Their customer support is incredible--by far the best of any software I've used! They are always willing to meet, call, or make changes. You also are always talking to a real person. Cons They sometimes roll out updates prior to announcing them, which sometimes conflicts with our strategy/use of the software, but their team is always so responsive for finding a fix. Review Source NP Nancy P. Database Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Find Another CRM" December 25, 2024 1.0 Not a good experience at all. We are moving on to another CRM. Pros There is not much to like about it. It is very basic to use with minimal features. Cons With so many CRMs on the market at reasonable prices, Funraise is lagging way behind. It does not have many of the features found in standard CRM programs and the ones that are there are either very limited or cumbersome to use. Review Source Response from Funraise December 30, 2024 Hi Nancy 👋 Thank you for your review. Our team prioritizes our customer's feedback to improve our product — we appreciate your review. Funraise is recognized as one of the easiest to use fundraising platforms, so a member of our team will be reaching out to make sure you and your team have the knowledge and resources needed to excel with Funraise like our other customers. Funraise is a trusted online fundraising and donor management platform built with years of nonprofit experience. We look forward to sharing more with you soon and enabling you to take advantage of all Funraise has to offer. PJD Pastor Jim D. President Non-Profit Organization Management Used the software for: 2+ years ### "Nonprofit BEWARE - I would never recommend Funraise" July 9, 2024 1.0 Initially great. Low fees and they promised everything and had voice conversations with their staff. Then, after signing, no more voice communication and they increased their rates and fees Pros Originally they boasted low processing fees, then bait and switch to higher fees! Cons It's impossible to speak to anyone at their company unless you're a new client. I tried to cancel our account December 2023. They responded 5 days later saying they would cancel our account. I attempted to close our account via online Chat, left voice messages, and email correspondence. In July 2024, I had to pay a bank fee of $35 for a ACH stop payment transaction. Thankfully, I have a trail of email responses to show our bank in good faith we attempted to close our account with Funraise Review Source Response from Funraise July 11, 2024 Thank you for your review, Pastor Jim. Your feedback is highly valued here at Funraise and your experience will contribute to the continued growth of Funraise and our customer services processes — Thank you. The experience you've detailed in your review is surprising to our team as it is quite different than the experience of other customers. The quality of our product and our support is the highest priority here at Funraise. Funraise is consistently awarded for the quality of our support and customer service. Our team is absolutely here to help whenever you need us through chat, email, and our service portal. If you are experiencing any issue with your account please reach us directly at support@funraise.org — we are ready and happy to assist you. Thank you again for your feedback. Nikole L. International Director Non-Profit Organization Management Used the software for: 2+ years ### "Positive!" March 17, 2020 5.0 This product is well designed with all the features I need to support my team across the globe. Pros I love Funraise! Their customer service is top notch—they are always checking in on you to ensure you have what you need to be successful in fundraising. They come out with updates and new features frequently which allows us to do our job well. Cons Some features that are compulsory for any CRM are add-on's which are priced quite high. As a small nonprofit, I had hoped to be privy to functionalities that can help us see our database better, but the fee is quite hefty. Review Source Response from Funraise March 23, 2020 Thank you so much! We love you and the work that your organization is doing. Keep it up, and keep the feedback coming! VW Victoria W. annual fund manager Food Production Used the software for: 2+ years ### "Great fundraising platform for small and startup NGOs" December 21, 2020 4.0 Pros The dashboard is easy to navigate and highly intuitive. Funraise's customer success team and technical/development team are all super responsive and always willing to go above and beyond to answer questions or solve challenges. The forms are easy to embed on our own website and take minutes to set up. Their entire team is very approachable and open; we could get in touch with the head of the company if we truly needed to. Cons I wish forms were more customizable, that the Salesforce-Funraise integration was stronger, that we could customize automated emails more (like the failed payment emails, I wish I could re-send those as needed). Review Source Response from Funraise January 4, 2021 Thanks for the feedback! We agree that our customer success team and technical support team are out of this world. And we'll keep working on the integrations and customizabilitywe can always do better! JW John W. Operations and Fundraising Manager Non-Profit Organization Management Used the software for: 1-2 years ### "The most quality-for-cost we've experienced " January 11, 2019 4.0 While there are brief moments of frustration with the small issues Funraise' software brings up, they pale in comparison to how well Funraise fits our small organization and the benefits it brings. And, getting to know them and their staff has given me the confidence to stick it out with them, because I know they're dedicated to fixing whatever issues arise. You can fix small software glitches, you can't fix a broken culture. When you cut all the fluff, Funraise is the absolute best value for what you're paying, hands down. Pros Funraise is fun! Their culture and communications have always left my nonprofit with a positive feeling about our relationship. The wide range of tools, the intuitive ways they're implemented, and the willingness to adapt and grow with our NPO is my favorite Pro about using Funraise. It allows me to focus on my relationships with our donors, remember details about them, and pull up all of the relevant information on them when I need to. Funraise is easy. Cons Funraise can be very glitchy at times. There are various (small) issues with how the software flows, and when you're cruising through a huge database of supporters, or trying to hone in on very specific data, it can be frustrated to figure out ways to circumnavigate them. However, Funraise has always responded quickly to issues like these, and always offers a workaround or fix that we can use. Review Source Danielle S. Director of T.E.A. (Rebel Nell's non-profit) Retail Used the software for: 1-2 years ### "AUH-MAZ-ING" January 8, 2019 5.0 Funraise is the place where you can see all of your number and relevant information in one. It is so much easier to customize donor experience when your management system does the tedious work for you! All you need to do is handle the important things - like the relationships you are building! Pros Our Customer Support Rep! As someone who was new to Fundraising and using a platform, CSR made sure I had all the information I needed to be successful! From advice, feedback and just words of encouragement, it overall made the experience worth it! Next, the price CAN'T be beaten!! Additionally, they are always adding new features that make your work even easier. I also really liked that you can send a specific email to each type of donor. Cons I wish I could send full out email campaigns (but that's a big ask when you already have players like MailChimp). I wish the donate button could be...transferrable? Maybe it already is but it would be cool to just have a coding for the Donate button that can be used on any website. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.