--- title: "Funraise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Funraise the right Donation Management solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/154623/Funraise/reviews/" page_type: "reviews" language: "en" --- Funraise 4.5 (122) [View alternatives](https://www.capterra.com/p/154623/Funraise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 10th, 2026 # Reviews of Funraise Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews RH Rebecca H Director of DevelopmentNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Their fundraising pages are another major strength — you can create donation landing pages with a lot of automation built in, which saves time and streamlines the donor experience.“ May 22, 2026 ES Emily S Associate Director of DevelopmentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Funraise is not as customizable - you can't add your own data fields to track information outside of what Funraise has built in.“ July 14, 2026 DB Deanne B Social Impact And Fundraising ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “What I like most about Funraise is that it brings our core fundraising tools into one platform that is clearly built for nonprofits rather than generic ecommerce.“ May 19, 2026 Brad N PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “They charge extra for emails and their email editor is awful, very little ability to customize, add images, etc.“ May 29, 2026 RH Rebecca H Director of DevelopmentNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I’ve also been very impressed with the donor management features, including tools for donor cultivation, task creation, and automated thank-you letters.“ May 22, 2026 NA Natalie A CEORecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “There was not a lot that I didn't like about switching over. If I had to say something, maybe a writing out plan or two on how to execute your first monthly donor drive or staff fundraise drive competition.“ June 12, 2026 AJ Ashley Nicole J Founder, Executive DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “They have continued launching new and helpful features, like relationship tracking, annual reporting, texting to donors within Funraise, AI giving suggestions, and more!“ November 14, 2025 RH Rebecca H Director of DevelopmentNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “There have been times when it wasn’t immediately clear how to use a feature or even what certain tools were designed for.“ May 22, 2026 ## Showing most helpful reviews Showing 1-25 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle S. Development Operations Officer Non-Profit Organization Management Used the software for: 2+ years ### "Reliable Digital Fundraising Platform with Exceptional Support" March 19, 2026 5.0 We have been able to leverage Funraise to boost our Digital Fundraising program over the last 9 years. Today, we use the Funraise platform to solicit one-time gifts, monthly subscriptions, run emergency campaigns, host P2P fundraising, support Corporate Partnerships, and host small cultivation and fundraising events. It integrates with our Salesforce environment in a very robust way so we get a 360 degree view of our donors. The support staff know their product well and are determined to help us create or find solutions for all our needs. Pros Funraise's customer service is excellent - they are very responsive to issues and inquiries we have about the platform. They work closely with us to resolve problems and to tailor the platform to meet our needs. They have even worked with us on some custom solutions that were later rolled out as platform features! Cons It took them a very long time to release a donor portal even though we had been asking for one for years. The one they now have is a bit limited, but I am hoping it will be come more robust with time so our donors and self-service their recurring donations more easily and get copies of receipts. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) This was back in 2017, but at the time price was a big part of the move and Funraise had some unique new features at the time, like the credit card updater, that we thought were imperative to have Review Source Response from Funraise March 23, 2026 Hi Michelle! Thanks you for your detailed review and feedback. We appreciate you <3 I just wanted to confirm that the donor portal does enable your donors to resend donation receipts and manage recurring subscription details such as amount, frequency, payment methods, as well as cancelling the subscription. As always, if you have any questions about this, we're here to help! JB Jacqueline B. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "A Solid Donation Platform with Room to Grow" April 24, 2026 4.0 Funraise is a capable, user-friendly platform that delivers real value for nonprofits looking to manage and grow their fundraising. The helpful staff and ongoing product improvements make it easy to recommend — but prospective customers should go in with eyes open about account management continuity and the full scope of fees. With some improvements in those areas, this could easily be a five-star product. Pros Ease of use is a real strength here. The platform has a relatively short learning curve, making it accessible even for team members who aren't especially tech-savvy. Onboarding didn't feel overwhelming, and day-to-day use is straightforward. The Funraise team is also notably helpful. Whenever we've needed support, staff have been responsive and willing to work through issues with us. You can tell there's genuine investment in customer success. Perhaps most encouragingly, the platform continues to improve. Updates and new features roll out with some regularity, which signals that the team is listening to user feedback and actively investing in the product. Cons Staff turnover and account management transitions are handled poorly. On more than one occasion, our client service manager changed without any proactive communication from Funraise. Finding out your main point of contact has changed — after the fact — creates unnecessary friction and can slow down issue resolution. Pricing transparency is another area that needs work. The fee structure can feel misleading at first glance, with certain charges that aren't immediately obvious during the sales or onboarding process. Nonprofits operating on tight budgets need to scrutinize the full pricing breakdown carefully before committing to any add-on's. Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) Reason for choosing Funraise A recommendation from someone on the implementation team. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Many issues required us to make the switch. Review Source Response from Funraise April 28, 2026 Hi Jacqueline! Thanks for your review and feedback. We're glad to hear how easy the it is for your team use Funraise as well as your appreciation for our helpful support team! Your feedback regarding communicating transitions or updates is very helpful, thanks for sharing that feedback as well. We appreciate you 💙 JP Jillian P. Volunteer and Philanthopy Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Funraise Review" May 19, 2026 3.0 It is a good tool but has lots of quirks in the backend. I was reaching out to the help team daily to better understand how to get the page to look the way I wanted. Overall, user friendly though. Pros The easy peer to peer tool that employees could share out to raise money. The helpful help team that responded quickly. Cons The challenging integration with Daxko that requires lots of work. It does not transfer all information over and still requires steps to have them land correctly in Daxko. Review Source NA Natalie A. CEO Recreational Facilities and Services Used the software for: Less than 6 months ### "Smooth transition! " June 12, 2026 5.0 It has been an easy transition and much supported. We are still working on getting it marketed properly but any questions we have had have been taken care of immediately! Pros The Funraise transition team was so easy to work with. They were there every step of the way explaining, updating, educating, and trouble shooting. They were what you want in a transition like this. Cons There was not a lot that I didn't like about switching over. If I had to say something, maybe a writing out plan or two on how to execute your first monthly donor drive or staff fundraise drive competition. They talk about how other businesses have done them, but I would have loved information on how they were done. Switched from [Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/) Ease of online donation cultivation was key to our growth. Review Source Response from Funraise June 16, 2026 Hi Natalie! Thank you for your review and insights. We're really happy to hear that your transition to Funraise was easy and that you felt supported during this process — that's our goal! We're excited to see what you accomplish with Funraise and we'll be here along the way to support you as you grow. Thank you! We appreciate you 💙 AH ARIANNA H. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Experience - BEST customer service!" March 25, 2026 5.0 I have never felt like I wasn't in competent hands with Funraise. Their customer service is quick and they help us create ways to organize our data that feel custom and specific to our needs - and our org has very specific needs! Pros The customer support! There have been so many changes at our org and Funraise has helped us pivot to meet the needs of a merger + major data organizing overhaul - and never compromised what we had built with our donors and advocates! They go above and beyond to help us build what we need via Funraise Intelligence dashboards, etc. Cons I wish there were better de-duping features so that we could better troubleshoot duplicate accounts and update data simply for all of our donors/advocates. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Needed something with a more comprehensive and customizable data dashboard option Review Source Response from Funraise March 26, 2026 Hi Arianna! Thank you so much for your review and feedback. We appreciate you 💙 JH Jennifer H. Executive Director Design Used the software for: 2+ years ### "Growing Together Since 2017" November 21, 2025 5.0 Overall, our experience has been excellent! Funraise consistently welcomes feedback and enhances its product in meaningful ways. We primarily use Funraise for secure online payments with a mobile-friendly interface, automatic generation of receipts, and hosting campaigns with a fundraising goal and progress/status bar. This platform allows us to fundraise responsibly without a development team, but if we had one, we would be unstoppable. Here’s to raising enough funds to grow our team and reach even more impact. Funraise remains a reliable, evolving partner in our fundraising work, helping us achieve more while supporting the nonprofit sector as a whole. Pros We’ve been with Funraise since 2017 and have truly grown alongside the company. It’s clear Funraise was built by people who understand the nonprofit world and genuinely want to see the sector thrive — including small organizations like ours. Our success managers have always been attentive, thoughtful, and eager to share new and creative ideas. The peer-to-peer platform is seamless, and supporters of all ages and abilities can easily interact with it. Cons While Funraise is constantly improving, some of the newer features take a little time to fully explore and integrate into our workflow. That said, the team is always responsive and helpful in guiding us through updates. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Funraise Better deal to keep percentage fees down Switched from [GoFundMe](https://www.capterra.com/p/158457/CrowdRise/) too many user challenges and no customer support Review Source Response from Funraise December 5, 2025 Thank you for sharing your feedback, Jennifer! We are honored be a partner in your mission. We appreciate you 💙 ANJ Ashley Nicole J. Founder, Executive Director Individual & Family Services Used the software for: 2+ years ### "Best decision! No regrets. " November 14, 2025 5.0 Pros We have been using Funraise for over 7 years and are so grateful we chose them when we did! After sitting through demo after demo, it was clear Funraise was an innovative startup looking to serve their nonprofit clients in the best possible way and had a clean user experience. They have continued launching new and helpful features, like relationship tracking, annual reporting, texting to donors within Funraise, AI giving suggestions, and more! Not only is this a great donor management CRM software, but the team is incredible if you ever need support. They deeply care about their customers as well as building the nonprofit community. We can't say enough good things about them! Cons The only thing that really makes it challenging is being able to log checks that we get each month as recurring gifts in the system. We've found work-arounds for it, but it requires more manual tracking than desired. There's no perfect software out there, but Funraise is pretty dang close! The Intelligence Software has a steep learning curve but is incredibly powerful to use. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Reason for choosing Funraise I could tell the company was led by an innovator who seemed committed to excellence and growth. I took a bet on that and it paid off! I am so grateful we are with Funraise and haven't had to switch softwares in over 7 years!!! Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) It did not let me select the correct names of products here, so please know the GoFundMe Pro is not accurate but I couldn't finish the form without putting something. We were looking for a tool that didn't cause more work for us and made our headaches go away. Funraise solved most of our issues and we love the team! Review Source Response from Funraise November 17, 2025 Hi Ashley! Thank you for your review and feedback. We appreciate you 🤗 AT Andrea T. Director of Stewardship Non-Profit Organization Management Used the software for: 2+ years ### "Wonderful Online Platform" November 20, 2025 5.0 "Funraise has been a great online platform for our organization. The system is easy to use, and their support team is always quick to answer any questions—both through chat and direct support. Their responsiveness and helpfulness make a big difference. I’m happy to recommend Funraise!" Pros What I like most about Funraise is how easy it was to learn and start using. It made our special event ticket sales simple to manage, and I love that I can quickly print a ticket list for check-in or easily check guests off directly from the list. The online training videos were also extremely helpful and made the setup process smooth. Funraise has truly streamlined our event and donation workflow. Cons Funraise has a great dashboard that provides a helpful snapshot of our fundraising—donations raised, number of donors, new donors, new recurring donors for the last 7, 30, and 90 days, along with useful pie charts, yearly performance data, and LYBUNT retention information. The only thing I wish Funraise offered is the ability to export the donor names and details displayed on the dashboard. Having an export option would make it even more valuable for analysis and reporting. Switched from [Virtuous](https://www.capterra.com/p/159179/Virtuous/) Funraise was a better choice because it worked better with our website. Review Source VR Verified Reviewer Development Director Non-Profit Organization Management Used the software for: 2+ years ### "The Team at Funraise is Ready to Help!" November 7, 2025 4.0 Overall, Funraise has been a great tool for our non-profit. It's been easy for our donors to use quick pay options like Apple Pay, Venmo, and PayPal. For our team, it has been insightful to have all these reporting options. Pros The team at Funraise is so on top of it. If you have a question about how to do something on the platform, they are very quick to respond to your request and will even send you a video tutorial or schedule a Zoom call to walk you through it. I really appreciate the fast and thorough response! Cons The intelligence side of Funraise is so specific and adept at pulling reports that it can sometimes be challenging to determine how to retrieve the exact report you're looking for. Their team is always quick to help walk you through it so you can effectively (and quickly) pull the reports you need. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We wanted a product that was especially more donor-friendly (quick pay options - like apple pay, venmo, paypal, etc.) Review Source Response from Funraise November 11, 2025 Thanks so much for your review! We appreciate you too 🤗 NY Nellie Y. External Affairs Non-Profit Organization Management Used the software for: 2+ years ### "Highly Recommended" March 6, 2026 4.0 Overall I'm very happy with my experience with Funraise. It is very easy to use and the ability to find answers to questions is also simple to navigate. Pros Very user friendly. I find Funraise is easy to navigate and if I do have any questions getting an answer is also fast and efficient. Their customer service is wonderful! Cons There aren't too many things that I don't like. One critique is offering more options in reporting for our current subscription. Right now we're only able to create one report at a time. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) The old platform we were using was not user friendly. Review Source Response from Funraise March 11, 2026 Hi Nellie! Thank you so much for your review and feedback. You mentioned some limitations with reporting, but I want to confirm that you are able to create and save as many reports as you need! Your Growth Partner will follow up to provide additional guidance on creating multiple reports. We appreciate you <3 JL James L. Web Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Funraise Feedback " December 15, 2025 5.0 Its been amazing to work with \[sensitive content hidden\] , hes been helpful and always ready to answer and jump on a call to help setting things up when theres a problem or help needed. The responses are very quick and makes the support needed so much better and more helpful. My overall experience has been amazing and cant complain about anything. Pros The simplicity in data management and set up of forms and campaigns to be able to run smoothly and easy enough for anyone to use. Cons There are a few functions that we need that are not available and sometimes have to do work arounds. But its not too bad as there is an amazing team to help build things out. Switched from [MoonClerk](https://www.capterra.com/p/130697/MoonClerk/) There was too much complication with moonclerk and setting up forms as well as donation tracking Review Source AC Alex C. Assistant director of development Non-Profit Organization Management Used the software for: 6-12 months ### "Using as a donation processor with SF integration " May 23, 2026 3.0 I’m using it as a donation processor only, so I don’t use a lot of the features. It’s easy to set up. Customer support is mixed. Pros User friendly donation pages. Easy to figure out back end for the most part. Sales rep was very knowledgeable. Cons Glitchy - doesn’t always push changes through. Also the question and answer bit feels over complicated from a data perspective. Switched from [SoapBox](https://www.capterra.com/p/232131/SoapBox/) Quicker donations for event fundraising and multiple payment methods Review Source KL Karen L. Director of Campaign Development Non-Profit Organization Management Used the software for: 6-12 months ### "What makes Funraise so great is the team behind their product" August 26, 2022 4.0 I would say our overall experience has been very positive with Funraise. There have definitely been some issues we've run into, but they have been quick to find resolutions. Pros Funraise is quite user-friendly on both the front-end and back-end and the layouts for their Peer to Peer and donation forms are well though out. The best decision for us in getting this software was to pay the additional for the added account support.\[SENSITIVE CONTENT\] is hands down one of the best account execs I've ever dealt with. His knowledge of the platform and ability to offer solutions to issues that crop up is top notch. I also like the fact that the entire team is always looking to improve its product. When I give feedback, I know it's being taken seriously and that changes/improvements are always being made. Cons I do think that the Peer to Peer software could be improved to make the load time of Fundraisers quicker. It could also offer more templated language for people who sign up as a fundraiser. That process can often be overwhelming for people and they often don't know what to write. Certain things are not intuitive. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Funraise Pricing and ability to pay for extra support. Review Source Response from Funraise September 6, 2022 Hi Karen! Thanks for the great review and also the great idea for more templated language for fundraisers! Sounds like a fun project for our content team. RS Richard S. Development Dir. Non-Profit Organization Management Used the software for: 1-2 years ### "review " March 9, 2021 4.0 It's great - being a small team and at times a 1 man team when it comes to the development side Funraise automates many tasks as well as helps keep us very organized. Pros It's very easy to use, and has all features under one roof: event, peer to peer, recurring donors, donation button, social media, texting, and I'm sure I'm even missing other features. The integrations to email marketing, company matching, and wealth screenings are also very simple and easy. Cons There are some limitations to bulk action items that could make management easier as well as some manual specific limitations to the text feature. Reason for choosing Funraise simplicity, price, and a customer service/system rep assigned to you. They are easy to get it touch with and help you with any issue, and are very helpful in helping execute ideas as well. You are definitely not alone in figuring anything out. If your rep doesn't know the direct fix at the moment - they will not jerk you around or buy time, they will be honest with you and find an answer to your questions. It is a joy to work with their team with all our events, donating campaigns, etc. They are definitely part of the team. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Having all features under one platform while also having a type of crm usage. Review Source Response from Funraise March 16, 2021 Thanks for the feedback, Richard! And the feeling's mutual: We feel like you're one of ours, and we love what BLUE Missions does every day. Drew F. Director of Marketing Non-Profit Organization Management Used the software for: Less than 6 months ### "The one you've been looking for" July 22, 2020 5.0 Funraise has become a tremendous support system upon which to build our marketing and fundraising efforts. Their teams are friendly and responsive, and they are constantly providing free knowledge and resources which help inform our efforts. The platform is constantly improving as well, with new releases regularly. Pros Funraise combines every tool a non-profit organization may need to be successful into one easy-to-use platform, at a reasonable price point. Being able to manage donation forms, email automation, peer-to-peer fundraising and donation data analytics in one place is a welcomed addition to our tool kit and is already paying dividends. Cons There's not much to dislike. It's very intuitive and easy to use, even right out of the box. An end-to-end SMS marketing approach would be a nice feature addition that would help enhance donor communication. Alternatives considered [Bonterra DonorDrive](https://www.capterra.com/p/143072/DonorDrive/)[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Funraisin](https://www.capterra.com/p/154184/Funraisin/) Reason for choosing Funraise Funraise provides the most comprehensive solution to address all of our needs. Rather than paying multiple vendors to manage multiple "pieces" of the process, we found Funraise to deliver in all areas, and allow us to become platform experts in one place rather than learning a little about a large number of products. The team is awesome. Our account execs and support team members have been phenomenal. The company leadership is forward thinking and always pushing for the next great version of their product. Highly recommend! Review Source Response from Funraise July 23, 2020 Drew, as always, we appreciate your "funpraise". We love working with such forward-thinking and invested organizations and look forward to a long relationship with you and your team! FE Fern E. Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "A Mighty and People Centered Platform " March 9, 2021 5.0 Funraise has allowed our organization to enter a new tech era of online fundraising and given us the tools to elevate our mission and support nationally. We are so happy to have found this platform just in time. Our donors love it, our team loves it, and we love it. Thank you! Pros Funraise's interface is incredibly user-friendly and designed simplistically, making it easy for anyone on a team to be easily onboarded and made to feel like they understand how to use the most advanced features. The support network and personal Funraise Customer Success Manager assigned to your organization make all the difference. Knowing there is someone to help you answer even the most basic questions and offer endless support has been game-changing. Shoutout to our CSM, \[SENSITIVE CONTENT HIDDEN\] for being so kind and helpful. Cons I hope there is more investment in the direct messaging of donors in the future. It would be really helpful to be able to one day be able to communicate with donors directly through the platform and/or make email campaigns more functional through the platform itself without having to integrate a third part application. This would elevate Funraise to another level. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Our old donation platform was so old and outdated. Review Source Response from Funraise March 12, 2021 Thanks for the feedback, Fern! Your kind words made our team literally tear up. Code2040's mission and growth are even better than how we envisioned Funraise being used as we built the product. JB Jake B. Director of Operations Non-Profit Organization Management Used the software for: 6-12 months ### "The Best CRM Solution that exists" July 16, 2020 5.0 My overall experience has been amazing. They are all super super nice and the entire team has taken time to make sure our organization suceeds. Specifically \[SENSITIVE CONTENT HIDDEN\] our Customer Success Manager. Anytime I need help or need support on something she goes above and beyond. Honestly one of the best relationships we have had with another organization. Pros Funraise is the combination of all of the best things from the top tier CRM solutions, but its easy to use. As a non-profit we are constantly trying to save time and energy to focus our time on our purpose, Funraise lets us do that. Cons If I could improve anything it would be the cost. Reason for choosing Funraise Because of the ease of use and the promise to support us as an organization. We had terrible customer support from other organizations and Funraise has not only supported us but joined our family and cause. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) After having our donors in three different systems (Blackbaud, Kindful, and Moonclerk) we needed help to clean things up. It was a total mess and none of them were doing what we needed them to do. Review Source Response from Funraise July 24, 2020 Thank you for the review, Jake! Jade and the rest of the Funraise team are thrilled and full of pride to be your partner. SB Suzanne B. Director of Development Human Resources Used the software for: 2+ years ### "Great Online Fundraising Tool" March 5, 2026 5.0 My Development Team and I have found the staff at Funraise to be supportive, available, and responsive. Funraise is easy to use and Pros Funraise is user friendly and well supported by the staff. We have found it to be user friendly and easy to navigate on the backend. Cons Nothing at this time. We get what we need from Funraise, the data, gift forms, and trends, etc. It is easy to use. Review Source Response from Funraise March 6, 2026 Hi Suzanne! Thank you for your review and feedback. We appreciate you 💙 SM Sharla M. development coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Best customer service available" May 19, 2026 5.0 Pros Their customer support is incredible--by far the best of any software I've used! They are always willing to meet, call, or make changes. You also are always talking to a real person. Cons They sometimes roll out updates prior to announcing them, which sometimes conflicts with our strategy/use of the software, but their team is always so responsive for finding a fix. Review Source Andrew F. Director of DIY and Endurance Event Fundraising Non-Profit Organization Management Used the software for: 1-2 years ### "Fundraise Platform Review " December 2, 2025 4.0 Overall, great product, and stella support! We've built many websites on the platform, and will continue to create more. Pros Support from the fundraise team has been nothing but outstanding - They're always responsive and get back to me in a timely manner. Cons Some language used does not match up with non-profit terms. Learning curve if you don't know HTML code can be a challenge. Review Source Response from Funraise December 9, 2025 Hi Andrew! Thank you for your feedback. These insights are helpful for our team. We appreciate you 🤗 RP Rondi P. Creator and Founder Non-Profit Organization Management Used the software for: 2+ years ### "User friendly software with great customer service!" October 29, 2024 5.0 My overall experience has been great and I highly recommend Funraise! Pros Customer service, ease of the software, organization of the software, little to no problems with the software, reasonable in cost. Cons I wish they sent out a yearly tax deduction email automatically to all my donors instead of me having to set it up myself every year. Review Source Response from Funraise November 6, 2024 Hi Rondi 👋 Thanks for your review and feedback! I do want to note that you can now send a yearly donation summary to a list of Supporters with just a click—no need to set it up. Please reach out to our team if you have any questions about this 🤗 LL Lea L. Volunteer Non-Profit Organization Management Used the software for: 2+ years ### "Funraise customer support is great" June 10, 2024 5.0 Pros Ability to access donors & donation information Cons Fees for online transactions are too high when donors cover fees Review Source Response from Funraise June 13, 2024 Hi Lea! Thanks so much for your review and feedback. We're thrilled to hear that you are happy with Funraise and our support :) Regarding pricing and fees, Funraise's fee model is one of the most friendly models available to nonprofit organizations. With our Donors Cover Fees plan, we make possible a 0% effective platform fee rate. Funraise also offers several pricing plans and we encourage you to reach out if you'd like to learn more about different pricing options based on the needs of your organization. NG Nancy G. Executive Director and COO Non-Profit Organization Management Used the software for: 6-12 months ### "GRF Review of Funraise" June 16, 2021 4.0 Great customer service, but for the platform there needs to be more customization and easier workflow between events, gift forms etc. You have to really make sure you save before you move on. Pros Has ApplePay and PayPal. Fairly easy to set up a campaign. Cons On the Funraise platform, I find the integration of Sites, Events, Tickets, and Giving Forms to be confusing. Also, the Funraise platform has been changing, so it’s hard to know where to begin. Overall, it’s fairly easy to set up a campaign site. But it’s not always clear how to customize sections, what can be customized or changed and what can’t, etc. Sometimes the interface for editing text is problematic, such as when you want to edit white text and the editing area has a white background. Overall, it works fine but there is a lot of room for improvement in my opinion. More report functions would be good; one report I need has to be requested (we just want mailing addresses with everything else, so this should be a standard report). Review Source Response from Funraise June 21, 2021 Thanks for the feedback, Nancy! We'll take this into account as we move forward - we appreciate your support and your work! LB Lori B. Director of Development Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Customer Service From \[SENSITIVE CONTENT HIDDEN\] and others" February 25, 2021 3.0 The customer service and patience from \[SENSITIVE CONTENT HIDDEN\] has been the best part of it. His help, knowledge and responsiveness is what makes Funraise worth the cost. Another program might have more bells and whistles -- but a young man who responds like he does -- is the bells and whistles. Pros As a development professional I appreciate that their is a free version for less experienced people. Cons The software seems to not have been designed for experienced Development professionals who want to use the features and events that other platforms like Greater Giving provide. Limited customization, limited buttons, etc. That being said you should design your software to ask the user what are you trying to do and then take them through the steps, IE. Are you holding a gala? Yes. Do you have an auction at your gala YEs....then you build a skeleton platform for them. Why don't you send me emails using your own platform. I set up a page for example? then you send me an email afterwards and on a regular basis that walks me through another feature I can or should be suing. There's just too much to discover on my own. Review Source Response from Funraise March 4, 2021 Hi Lori, thanks for your feedback! We just want to note that it sounds like you're utilizing a limited set of Funraise features based on your plan, but there's lots more... as you noted. "There's just too much to discover on my own." To help out, we'd love to provide an advanced demo to help you take advantage of everything Funraise has to offer and show you how Funraise is powering international organizations raising millions online. We'll reach out to schedule a call. Thanks again! KR Kasai R. Communications and Development Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Funraise will help take your fundraising to the next level!" February 6, 2019 5.0 As an organization, we are trying to build up individual contributions as a funding stream. Before using Funraise, we were mostly relying on larger, one-time donations from those in our area who were already familiar with our work. These were few and far between, however. Funraise has allowed us to make a start at engaging more frequent and smaller dollar, recurring donors. We're still in the process of figuring out what our next steps will be (most likely an event-centric campaign), but the platform has made our work much easier in this regard. Everyone we've worked with at Funraise, especially our Customer Support Manager, has been both incredibly helpful and a pleasure to work with, even when the inevitable bumps in the road arose. Their knowledge base regarding both the platform and any technical support (coding, etc.) proved indispensable. And the software itself has created greater possibilities for fundraising than we could've imagined. For us, the Funraise platform has been well worth it! Pros Before using Funraise, we were stuck with an older platform that not only didn't engage current and potential donors but also didn't allow us to track the money in an efficient way as it came in. Maintaining a spreadsheet of donations as they trickled in was ungainly and didn't make the donor feel as though their contribution was appreciated by our organization. Using Funraise, the ability to add offline donations has been a huge plus for us on this front, our Customer Support Manager, and the others at Funraise we reached out to were incredibly helpful as our staff member tasked with learning and deploying the platform worked through updating our donation page and building our first campaign site. The platform's updated, straightforward interface made things even easier for us. As far as our donation page and first campaign site, we saw an appreciable increase in donations. When issues came up, Funraise Support readily provided effective solutions to them. Funraise allowed us to reach people who were previously unaware of our work, and thus unaware of the impact their contributions could make to furthering it. Cons The act of changing the template wiping out all the campaign page content initially caused some trouble for us, but only because we missed the warning on the editor. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.