# Funraise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Funraise the right Donation Management solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154623/Funraise/reviews --- Funraise 4.6 (96) [View alternatives](https://www.capterra.com/p/154623/Funraise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Funraise Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews AJ Ashley Nicole J Founder, Executive DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “They have continued launching new and helpful features, like relationship tracking, annual reporting, texting to donors within Funraise, AI giving suggestions, and more!“ November 14, 2025 JB Jessica B Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “There are also small annoying things that make data-entry more time-consuming than it needs to be for gifts that are made outside of Funraise: you cannot type in the date that a gift was made, you have to scroll back through a calendar to click on a date.“ July 29, 2024 AT Andrea T Director of StewardshipNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “It made our special event ticket sales simple to manage, and I love that I can quickly print a ticket list for check-in or easily check guests off directly from the list.“ November 20, 2025 KD Kristina D Executive Director Board ChairNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “In 2024, after receiving a huge charge because we did not process enough donations in the year, we contacted Funraise and cancelled. “ October 7, 2025 IF Iman F Director of CommunicationNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It’s a reliable partner in turning community support into real-world impact, and a great fit for teams that value both donor experience and data-driven decision-making.“ December 15, 2025 KD Kristina D Executive Director Board ChairNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Our non-profit suffered the loss of my grandson in 2022 at 7 years old leaving our Board in rough emotional condition. “ October 7, 2025 IF Iman F Director of CommunicationNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The reporting and analytics help us understand donor behavior, optimize campaigns, and steward relationships more intentionally.“ December 15, 2025 LL Lea L VolunteerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Fees for online transactions are too high when donors cover fees“ June 10, 2024 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jon B. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Funraise is a wonderful addition to our nonprofit work" January 13, 2022 5.0 \[SENSITIVE CONTENT\] have been my go tos when anything goes wrong or when I want to see what can be going better. They are willing to hop on a call at a moments notice. Pros I like the ease of use and customer support the most. It is very easy to either find what you need to do or find someone to help you find it. Cons Sometimes some things can become unintegrated but again the team is always able to handle it quickly. Switched from [Bonterra DonorDrive](https://www.capterra.com/p/143072/DonorDrive/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/) Both of the things we switched from were not user friendly and did not allow for integration with SF. Review Source Response from Funraise February 4, 2022 It's our pleasure to work with you, Jon, and definitely our pleasure to work together toward better fundraising tools. AT Andrea T. Director of Stewardship Non-Profit Organization Management Used the software for: 2+ years ### "Wonderful Online Platform" November 20, 2025 5.0 "Funraise has been a great online platform for our organization. The system is easy to use, and their support team is always quick to answer any questions—both through chat and direct support. Their responsiveness and helpfulness make a big difference. I’m happy to recommend Funraise!" Pros What I like most about Funraise is how easy it was to learn and start using. It made our special event ticket sales simple to manage, and I love that I can quickly print a ticket list for check-in or easily check guests off directly from the list. The online training videos were also extremely helpful and made the setup process smooth. Funraise has truly streamlined our event and donation workflow. Cons Funraise has a great dashboard that provides a helpful snapshot of our fundraising—donations raised, number of donors, new donors, new recurring donors for the last 7, 30, and 90 days, along with useful pie charts, yearly performance data, and LYBUNT retention information. The only thing I wish Funraise offered is the ability to export the donor names and details displayed on the dashboard. Having an export option would make it even more valuable for analysis and reporting. Switched from [Virtuous](https://www.capterra.com/p/159179/Virtuous/) Funraise was a better choice because it worked better with our website. Review Source NP Nancy P. Database Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Find Another CRM" December 25, 2024 1.0 Not a good experience at all. We are moving on to another CRM. Pros There is not much to like about it. It is very basic to use with minimal features. Cons With so many CRMs on the market at reasonable prices, Funraise is lagging way behind. It does not have many of the features found in standard CRM programs and the ones that are there are either very limited or cumbersome to use. Review Source Response from Funraise December 30, 2024 Hi Nancy 👋 Thank you for your review. Our team prioritizes our customer's feedback to improve our product — we appreciate your review. Funraise is recognized as one of the easiest to use fundraising platforms, so a member of our team will be reaching out to make sure you and your team have the knowledge and resources needed to excel with Funraise like our other customers. Funraise is a trusted online fundraising and donor management platform built with years of nonprofit experience. We look forward to sharing more with you soon and enabling you to take advantage of all Funraise has to offer. JL James L. Web Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Funraise Feedback " December 15, 2025 5.0 Its been amazing to work with \[sensitive content hidden\] , hes been helpful and always ready to answer and jump on a call to help setting things up when theres a problem or help needed. The responses are very quick and makes the support needed so much better and more helpful. My overall experience has been amazing and cant complain about anything. Pros The simplicity in data management and set up of forms and campaigns to be able to run smoothly and easy enough for anyone to use. Cons There are a few functions that we need that are not available and sometimes have to do work arounds. But its not too bad as there is an amazing team to help build things out. Switched from [MoonClerk](https://www.capterra.com/p/130697/MoonClerk/) There was too much complication with moonclerk and setting up forms as well as donation tracking Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great platform, lacking quality customer service." August 20, 2019 5.0 I really enjoy their platform, but I think they need to invest in training their staff how to handle problems better. Pros The back end usability is easy and quick to learn. The widget to collect donation directly on our website has been wonderful. The campaign page features have been perfectly suited to our needs. Cons The customer service if there's a problem is dreadful. We had tens of thousands of fraudulent charges happening at one point and it took two weeks for them to enable the reCaptcha feature for us to put on our donation form and then another six weeks to remove the charges and donor profiles that were created from each of them. During all of that time they only let me know the state of where things were at if I reached out to them. Each time I was left with no timeline on when the problem would be resolved. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Funraise We were able to get what we needed and only pay for those features so it priced it within our price point. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) We were looking for something that offered us more, for a reasonable price. Review Source Response from Funraise August 29, 2019 We're so glad you love our platform, and we're grateful every day that we get to work with you. Regarding our Customer Success team, we hope you know you've had a positive impact on them and your fellow Funraise customers! The fix that we implemented for you is being used by others, so we thank you for bringing us the issue. Our Customer Success response guidelines have been revamped due to your frustration as we want all our nonprofits to feel empowered and informed. And mostly, we have a renewed sense of purpose when it comes to how our product works every day for real nonprofiteers like you. JB Jessica B. Development Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Things I wish I knew before signing up:" July 29, 2024 2.0 I wish we had gone with a different option. The sales pitch led me believe there were more options to customize the donor-facing communications (individual receipts, year-end receipts, But I think the biggest issue is that donor information is automatically overwritten if an existing donor makes a new online gift. There's no duplicate-checker, it will just overwrite the info you've entered or transferred, deleting previous addresses, allowing for typos, changing names, etc etc. It will make you not trust your data. Pros It is fairly easy to use, particularly if you do not have complex needs. Do you just need to store a few donors and their gifts? This might work for you. The online donation forms also look very nice. Cons There are a few things that just don't make sense and probably won't work for your org if you have slightly-more-complex needs. Or married donors. Or don't want your existing data overwritten willy-nilly: -->There's no option for co-donors and 'household' receipts don't include household members. To get around that, you can enter donors as FirstName John & Jane Last Name Doe, but if Jane makes an online gift with the associated email address, any existing info is overwritten and all gifts now only have that one donor's name associated. There's no logical way within Funraise to handle donors who request receipts for joint gifts--if you follow the Funraise rules, someone is left off the receipt, and if you don't follow their rules, your data can be overwritten and you'd have no idea. There's no nuance for gifts made by couples, couples having different last names, etc etc. -->There's also no way to check for duplicates--if all of the info is different except the email address, existing info is just overwritten by new online gifts. If all of the info is the same except the email address, a new record is created. It does not alert you if either of those things happen. -->You cannot customize the email that is generated by a donor to alert someone that a gift was made in their honor. It's not particularly friendly. -->Cumulative year end receipts can only be generated for the prior year--there's no way to adjust the dates or how the data is presented. (This was a big selling point for us--the ability to easily send a year-end summary to donors.) -->There are also small annoying things that make data-entry more time-consuming than it needs to be for gifts that are made outside of Funraise: you cannot type in the date that a gift was made, you have to scroll back through a calendar to click on a date. Not life or death, but if you're entering past gifts, you're clicking around a ton (vs just being able to type 07/29/24). -->You cannot delete donor records. You can merge them if you know there's a duplicate. Alternatives considered [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Funraise The donor-facing online giving forms do look very nice! And the sales pitch was convincing! I had anticipated more customization than there is. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) I did not like the customer service or features of the move to the new platform. Review Source Response from Funraise November 6, 2024 Hello Jessica 👋 Thank you for your detailed review and feedback. Your feedback is incredibly valuable to our team as it helps to guide our product roadmap as we continuously improve existing features and release new features based on the needs of thousands of nonprofit organizations using Funraise. Drew F. Director of Marketing Non-Profit Organization Management Used the software for: Less than 6 months ### "The one you've been looking for" July 22, 2020 5.0 Funraise has become a tremendous support system upon which to build our marketing and fundraising efforts. Their teams are friendly and responsive, and they are constantly providing free knowledge and resources which help inform our efforts. The platform is constantly improving as well, with new releases regularly. Pros Funraise combines every tool a non-profit organization may need to be successful into one easy-to-use platform, at a reasonable price point. Being able to manage donation forms, email automation, peer-to-peer fundraising and donation data analytics in one place is a welcomed addition to our tool kit and is already paying dividends. Cons There's not much to dislike. It's very intuitive and easy to use, even right out of the box. An end-to-end SMS marketing approach would be a nice feature addition that would help enhance donor communication. Alternatives considered [Bonterra DonorDrive](https://www.capterra.com/p/143072/DonorDrive/)[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Funraisin](https://www.capterra.com/p/154184/Funraisin/) Reason for choosing Funraise Funraise provides the most comprehensive solution to address all of our needs. Rather than paying multiple vendors to manage multiple "pieces" of the process, we found Funraise to deliver in all areas, and allow us to become platform experts in one place rather than learning a little about a large number of products. The team is awesome. Our account execs and support team members have been phenomenal. The company leadership is forward thinking and always pushing for the next great version of their product. Highly recommend! Review Source Response from Funraise July 23, 2020 Drew, as always, we appreciate your "funpraise". We love working with such forward-thinking and invested organizations and look forward to a long relationship with you and your team! IF Iman F. Director of Communication Non-Profit Organization Management Used the software for: 2+ years ### "Flexible, Intuitive, and Built for Growth" December 15, 2025 5.0 Funraise allows us to move fast while staying organized. We use it as our central fundraising hub, covering CRM and donor giving, Giving Tuesday, event-based fundraising, peer-to-peer campaigns, and year-end appeals. The reporting and analytics help us understand donor behavior, optimize campaigns, and steward relationships more intentionally. It’s helped us grow revenue while keeping our small team efficient. Funraise has helped the Bahati Foundation build a stronger, more scalable fundraising engine while staying true to our mission. It’s a reliable partner in turning community support into real-world impact, and a great fit for teams that value both donor experience and data-driven decision-making. Pros Funraise has become a critical part of how the Bahati Foundation raises funds to scale our youth cycling programs. Hands down, Funraise has played a key role in helping us grow, engage, and communicate with our supporters while staying organized financially. The available integrations and platform-agnostic giving forms allow us to place a donate button everywhere it makes sense, which has significantly improved accessibility and conversion. We especially value how intuitive the donor experience is; supporters can give quickly, easily share campaigns, and feel connected to our mission without friction. Cons Funraise is a very tech-forward platform, which is a strength, but organizations that rely heavily on in-person fundraising may need to supplement it with additional workflows. Expanding or enhancing mobile, on-the-spot donation capture within the app would be especially helpful for live events and community activations. This would make it even easier to meet donors where they are and streamline in-person giving. Review Source MP Monica P. Development Non-Profit Organization Management Used the software for: 2+ years ### "Great customer service" November 24, 2025 5.0 \[sensitive content hidden\] has been phenomenal. He contacted me after reaching out to the online service help desk. In a quick short 10-15 call and another 15 min zoom call, he helped solve ALL my problems that we've been trying to figure out for months. Extremely friendly and helpful! I appreciated his kindness and time. Pros Quick and easy tool to organize and capture our historical giving to our school. We have used this software for the last 7 years and have enjoyed the customer service whenever we need to troubleshoot further into reporting. This software has also been very affordable for our budget, too. Cons We were not aware of the "soft credit" tool that we just discovered with customer service. This would have been helpful to understand this with our first roll out of the product (and maybe we missed it and could have been our fault, too) Review Source Response from Funraise December 5, 2025 Thank you for sharing your feedback. We appreciate you 🤗 BM Bryce M. Development Manager Music Used the software for: 1-2 years ### "Two thumbs up for Funraise!" November 12, 2025 5.0 It's been great. It helps me keep track of my constituents and house all of their info in one easy spot! Pros It's very easy to use and user friendly. I feel like I picked it up super quick, which is always a huge pro when trying to save time at work! Cons Honestly, there are no glaring issues that come to mind. I think sometimes editing pages or websites can be a little tricky, but nothing I can't eventually figure out. Just a couple times I've been confused on what to do. One thing I would really like is if you could feature more than 9 fundraiser pages on one site! Review Source Response from Funraise November 14, 2025 Hi Bryce 👋 Thank you so much for your review and thoughts. We appreciate you! JB Jared B. Director Executive Office Used the software for: 6-12 months ### "Great institutional knowledge to compliment a helpful product!" November 6, 2025 5.0 Pros \[sensitive content hidden\] and his team are very responsive. Not only is the technology that is used super helpful in moving donor experience, but the insight that \[sensitive content hidden\] and his team can provide is incredibly helpful! Cons none- totally would recommend! Thanks to \[sensitive content hidden\] and his team for being so receptive and supporting our organization in meeting our fundraising goals Review Source Response from Funraise November 11, 2025 Hi Jared! Thanks so much for your kind words. We appreciate you 💙 CD Christina D. COO Non-Profit Organization Management Used the software for: 2+ years ### "The best fundraising software out there! " March 5, 2021 5.0 Funraise has met all our Fundraising needs! It's helped us made our donor experience easy. One feature that is really important to our organization is that we are able to create numerous giving forms because we have a new product we giveaway to donors each month and need a need form for this every month. Funraise lets you create as many forms as you want. The Campaign Sites have been an important feature for us as well for our bigger fundraising campaigns. Being able to allow our donors to see our progress and where we are at in our Giving Goal helps create excitement and encourage giving. Pros We've been using Funraise for 4 years now and still love it! It's been a great experience all around. First of all, Funraise is very affordable. For smaller nonprofits they don't charge the crazy base prices that so many other Fundraising softwares do that a small organization can't afford. The integration features are easy, reporting is beautiful, and customer support is the best! I know the people on my team at Funraise are there for us and want us to succeed. The interface of the dashboard is easy and intuitive. I love that in Funraise you can create donation buttons to put on your own site so your site gets the traffic and you can brand it exactly how you want. Cons I can't think of anything I don't like. Review Source Response from Funraise March 8, 2021 Thanks for the feedback, Christina! We love working with you and just like your donors, we love seeing your progress! Asia M. Programs Director Philanthropy Used the software for: 2+ years ### "We LOVE Funraise!" January 11, 2019 5.0 The tools is fantastic and Funraise continues to invest and develop the tool and expands its functionality. We also love working with the Funraise team and appreciate their organizational culture. They truly are your partner - they care about what you do and will help you realize more opportunities. They are always available, are super savvy, understand the nonprofit world, have the cutting edge know-how, and we see them as our extended team members. Pros Considering financial and human resources limitations, Funraise offered us exactly what we needed - ability to quickly and easily create beautiful and inspiring fundraising pages. From an idea to completion, within a few hours, we were able to have an online fundraising campaign set up. How cool is that!?! We could trust the campaign templates follow the latest and greatest design/usability features making them beautiful, current, super easy to use, and additionally we could customize the templates to fit our brand. In terms of online fundraising and storytelling, Funraise, made our job so much easier! We could focus on what we do best - activating our stakeholders and full-filling our mission. Cons We wish the giving forms could be more customizable in terms of adding/creating your own fields/questions. With that being said, since we started using the software, we have seen amazing developments and improvements to the tool, so that probably will be addressed at some point by their product development team. They really do listen to the needs of the users. Review Source Nikole L. International Director Non-Profit Organization Management Used the software for: 2+ years ### "Positive!" March 17, 2020 5.0 This product is well designed with all the features I need to support my team across the globe. Pros I love Funraise! Their customer service is top notch—they are always checking in on you to ensure you have what you need to be successful in fundraising. They come out with updates and new features frequently which allows us to do our job well. Cons Some features that are compulsory for any CRM are add-on's which are priced quite high. As a small nonprofit, I had hoped to be privy to functionalities that can help us see our database better, but the fee is quite hefty. Review Source Response from Funraise March 23, 2020 Thank you so much! We love you and the work that your organization is doing. Keep it up, and keep the feedback coming! VW Victoria W. annual fund manager Food Production Used the software for: 2+ years ### "Great fundraising platform for small and startup NGOs" December 21, 2020 4.0 Pros The dashboard is easy to navigate and highly intuitive. Funraise's customer success team and technical/development team are all super responsive and always willing to go above and beyond to answer questions or solve challenges. The forms are easy to embed on our own website and take minutes to set up. Their entire team is very approachable and open; we could get in touch with the head of the company if we truly needed to. Cons I wish forms were more customizable, that the Salesforce-Funraise integration was stronger, that we could customize automated emails more (like the failed payment emails, I wish I could re-send those as needed). Review Source Response from Funraise January 4, 2021 Thanks for the feedback! We agree that our customer success team and technical support team are out of this world. And we'll keep working on the integrations and customizabilitywe can always do better! JW John W. Operations and Fundraising Manager Non-Profit Organization Management Used the software for: 1-2 years ### "The most quality-for-cost we've experienced " January 11, 2019 4.0 While there are brief moments of frustration with the small issues Funraise' software brings up, they pale in comparison to how well Funraise fits our small organization and the benefits it brings. And, getting to know them and their staff has given me the confidence to stick it out with them, because I know they're dedicated to fixing whatever issues arise. You can fix small software glitches, you can't fix a broken culture. When you cut all the fluff, Funraise is the absolute best value for what you're paying, hands down. Pros Funraise is fun! Their culture and communications have always left my nonprofit with a positive feeling about our relationship. The wide range of tools, the intuitive ways they're implemented, and the willingness to adapt and grow with our NPO is my favorite Pro about using Funraise. It allows me to focus on my relationships with our donors, remember details about them, and pull up all of the relevant information on them when I need to. Funraise is easy. Cons Funraise can be very glitchy at times. There are various (small) issues with how the software flows, and when you're cruising through a huge database of supporters, or trying to hone in on very specific data, it can be frustrated to figure out ways to circumnavigate them. However, Funraise has always responded quickly to issues like these, and always offers a workaround or fix that we can use. Review Source Danielle S. Director of T.E.A. (Rebel Nell's non-profit) Retail Used the software for: 1-2 years ### "AUH-MAZ-ING" January 8, 2019 5.0 Funraise is the place where you can see all of your number and relevant information in one. It is so much easier to customize donor experience when your management system does the tedious work for you! All you need to do is handle the important things - like the relationships you are building! Pros Our Customer Support Rep! As someone who was new to Fundraising and using a platform, CSR made sure I had all the information I needed to be successful! From advice, feedback and just words of encouragement, it overall made the experience worth it! Next, the price CAN'T be beaten!! Additionally, they are always adding new features that make your work even easier. I also really liked that you can send a specific email to each type of donor. Cons I wish I could send full out email campaigns (but that's a big ask when you already have players like MailChimp). I wish the donate button could be...transferrable? Maybe it already is but it would be cool to just have a coding for the Donate button that can be used on any website. Review Source lP lynn P. President/Chair Non-Profit Organization Management Used the software for: 2+ years ### "Rich in features" December 16, 2020 5.0 Funraise has allowef us to generate more income, especially with our annual campaign and our sustaining member campaign. Pros The system works great but often times I need more hand holding. The good news is the customer support is great, especially Blake. Cons There is so much to this platform that often I find it confusing and need help but once it is set up it is great. Reason for choosing Funraise At the time, there was a special grant that peaked our interest. If we raised $2,000 in the first 30 days we got a $2,000 credit. I though why not give it a try. At first we did not use as many features but over time we are using more and more. Review Source Response from Funraise December 22, 2020 Thank you for the feedbackBlake is great, isn't he?! We are so appreciative that we have customers like you who seek out ways to learn, grow, and experiment. Keep up the great work! SD Shaney D. Foundar Non-Profit Organization Management Used the software for: 1-2 years ### "Beautiful and Bountful." June 17, 2021 5.0 always good. Pros We love funriase and recommend it to all our Non-Profit friends. The support is top tier and the features help us maintain our existing donors and cultivate new donors. Cons I wish I could just go to a 1-day funriase school. I get stuck using it sometimes and I know I'm not using it to its fullest. I think the Facebook integration is too expensive. It's a great feature but it does not fully work right for my needs. (it shares to the individual, not the company, in our case the yoga studios) It's not B to B friendly. Review Source Response from Funraise June 21, 2021 We appreciate the feedback, Shaney, and we love the Keep A Breast Foundation, too! We'll keep working on the features - stay tuned! JA Jaycina A. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "10/10 " January 20, 2021 5.0 Pros Funraise is super robust with plenty of supplemental features that really allowed us to take our fundraising to a new level! Also, you have access to your own contact at Funraise for anything that comes up and their resource library is extensive. Our rep, \[SENSITIVE CONTENT HIDDEN\], has been a huge help! Cons Funraise is super easy to use but sometimes can get intimating because there is so much you can do with it! We are still learning new things a year in. Review Source Response from Funraise January 25, 2021 We're so happy you're with us and that you're seeing the huge scope of what Funraise can help The Tender Foundation with! The bad news is that there's gonna be more to learn. The good news is that we're working on making everything easier and clearer. SN Sara N. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great software for contacts, peer to peer websites and metrics" March 5, 2021 5.0 Exceptional customer service and alot of information. It is a great service/software... Pros I like all the information I can find in it - about my donors and ways to keep all the information about my donors right in one place. I like that I can text and email right from the platform. The sites are easy to build and if I'm stuck, it is easy to get help from my representative who is always in good spirits and doesn't mind all of my questions! She also has suggestions on things I can do better. Cons Sometimes there are limitations when we have been doing the peer to peer sites, but they just updated the interfaces, so they are always improving. Review Source Response from Funraise March 10, 2021 Thanks for the feedback, Sara! We're always excited to see what you're up to and lend a hand, whether it's with new products or our awesome Customer Success team! MG Megan G. Supporter Engagement Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great Customer Service & Valuable Features" March 8, 2021 4.0 Funraise is a great solution for our organization. We made the decision to switch to Funraise in search of great customer service and consistent functionality and we've gotten that. Pros Funraise has great customer service. Never once have I received a response to a question or request for support that felt canned or like the support agent didn't take time to actually read and investigate the issue. I also really appreciate that they connect you directly with their engineer team when appropriate. It's so helpful to speak directly to engineers whenever there's a technical question or issue. Cons I wish there were more options to customize the automated emails and tasks set up in Funraise. There are some use cases or automation that I would love to create or customize but am not always able to. Review Source Response from Funraise March 12, 2021 Thanks for the feedback, Megan! Our Customer Success and Technical Support teams always go above and beyond - we'll make sure they see this review. Thank you again! BC Bill C. Founder Design Used the software for: Less than 6 months ### "Excellent Product... but hopes for improvement/expansion " June 14, 2021 4.0 Excellent. Great people, beautiful design, and excellent customer service. Pros I have been using online donation platforms for many years and I have used multiple products. I think Funraise is by far the best product I have used as it relates to the look, feel, and functionality of the online donation experience - especially on the donor side. And I love hoe Funraise continues to make improvements to the platform. Cons I would love to see Funraise develop a more robust CRM - where it can be used confidently by all members of an organization's development team to drive donor cultivation, engagement, and management. It would be incredibly helpful if organizations could rely on Funraise as a fully developed CRM that works seamlessly with the online donation platform. Reason for choosing Funraise Higher quality donor experience and design. Review Source Response from Funraise June 16, 2021 Thank you for the fair and favorable feedback, Bill! Funraise really values your suggestions and we're excited to make things happen! JF Joyce F. case manager Non-Profit Organization Management Used the software for: 2+ years ### "Claire's Place Foundation " July 16, 2020 5.0 Funraise streamlined our donation process. Pros Super easy to use and love the words of encouragement along the way. Resource articles are very helpful and \[SENSITIVE CONTENT HIDDEN\] and the team are always quick to help when we run into a problem. Cons Donor communication can use some upgrading. Review Source Response from Funraise July 24, 2020 Talk about words of encouragement! Thank you for yours, Joyce. Jade and the team truly love working with Claire's Place and we're looking forward to being a part of your growth and impact. AC Alex C. Director of Individual and Foundation Giving Fund-Raising Used the software for: Less than 6 months ### "Huge Funraise Fan!" December 10, 2020 5.0 Pros I love how many critical elements Funraise offers in one package! A few highlights are the email automation, peer-to-peer fundraising, Facebook integration, wealth screening, and the partnership with Double the Donation. The platform allows me to organize and review donor information with ease. The Funraise team is friendly and quick to respond! Shout to \[SENSITIVE CONTENT HIDDEN\], who is amazing! Cons I would love to see a text to donate function as well as a customizable email feature (beyond the pre-set automation emails). Some of the fundraising sites do not display well on mobile -- would really appreciate the ability to optimize the mobile layout. Review Source Response from Funraise December 16, 2020 Thanks for the feedback! We love how you listed your favorite Funraise featuresthey're some of our favorites, too. Thank you for being a huge Funraise fan... we're a huge LEAP fan! 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