# Page 2 | Funraise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Funraise the right Donation Management solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154623/Funraise/reviews --- Funraise 4.5 (109) [View alternatives](https://www.capterra.com/p/154623/Funraise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 2 - Reviews of Funraise ## Showing most helpful reviews Showing 26-50 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle S. Development Operations Officer Non-Profit Organization Management Used the software for: 2+ years ### "Reliable Digital Fundraising Platform with Exceptional Support" March 19, 2026 5.0 We have been able to leverage Funraise to boost our Digital Fundraising program over the last 9 years. Today, we use the Funraise platform to solicit one-time gifts, monthly subscriptions, run emergency campaigns, host P2P fundraising, support Corporate Partnerships, and host small cultivation and fundraising events. It integrates with our Salesforce environment in a very robust way so we get a 360 degree view of our donors. The support staff know their product well and are determined to help us create or find solutions for all our needs. Pros Funraise's customer service is excellent - they are very responsive to issues and inquiries we have about the platform. They work closely with us to resolve problems and to tailor the platform to meet our needs. They have even worked with us on some custom solutions that were later rolled out as platform features! Cons It took them a very long time to release a donor portal even though we had been asking for one for years. The one they now have is a bit limited, but I am hoping it will be come more robust with time so our donors and self-service their recurring donations more easily and get copies of receipts. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) This was back in 2017, but at the time price was a big part of the move and Funraise had some unique new features at the time, like the credit card updater, that we thought were imperative to have Review Source Response from Funraise March 23, 2026 Hi Michelle! Thanks you for your detailed review and feedback. We appreciate you <3 I just wanted to confirm that the donor portal does enable your donors to resend donation receipts and manage recurring subscription details such as amount, frequency, payment methods, as well as cancelling the subscription. As always, if you have any questions about this, we're here to help! JB Jacqueline B. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "A Solid Donation Platform with Room to Grow" April 24, 2026 4.0 Funraise is a capable, user-friendly platform that delivers real value for nonprofits looking to manage and grow their fundraising. The helpful staff and ongoing product improvements make it easy to recommend — but prospective customers should go in with eyes open about account management continuity and the full scope of fees. With some improvements in those areas, this could easily be a five-star product. Pros Ease of use is a real strength here. The platform has a relatively short learning curve, making it accessible even for team members who aren't especially tech-savvy. Onboarding didn't feel overwhelming, and day-to-day use is straightforward. The Funraise team is also notably helpful. Whenever we've needed support, staff have been responsive and willing to work through issues with us. You can tell there's genuine investment in customer success. Perhaps most encouragingly, the platform continues to improve. Updates and new features roll out with some regularity, which signals that the team is listening to user feedback and actively investing in the product. Cons Staff turnover and account management transitions are handled poorly. On more than one occasion, our client service manager changed without any proactive communication from Funraise. Finding out your main point of contact has changed — after the fact — creates unnecessary friction and can slow down issue resolution. Pricing transparency is another area that needs work. The fee structure can feel misleading at first glance, with certain charges that aren't immediately obvious during the sales or onboarding process. Nonprofits operating on tight budgets need to scrutinize the full pricing breakdown carefully before committing to any add-on's. Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) Reason for choosing Funraise A recommendation from someone on the implementation team. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Many issues required us to make the switch. Review Source Response from Funraise April 28, 2026 Hi Jacqueline! Thanks for your review and feedback. We're glad to hear how easy the it is for your team use Funraise as well as your appreciation for our helpful support team! Your feedback regarding communicating transitions or updates is very helpful, thanks for sharing that feedback as well. We appreciate you 💙 DB Deanne B. Social Impact And Fundraising Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Solid all‑in‑one fundraising platform for nonprofits" May 19, 2026 4.0 Overall, Funraise has been a strong fundraising and donor management platform for our small nonprofit. Once you get past the initial learning curve, the workflows for campaigns, online donations, and recurring giving are reliable and efficient. Our donors have a smooth giving experience, and it’s helpful to have donation data, donor profiles, and reporting in one place. The support team and educational resources give us confidence to expand how we’re using the product over time, even with limited internal tech capacity. Pros What I like most about Funraise is that it brings our core fundraising tools into one platform that is clearly built for nonprofits rather than generic ecommerce. The donation forms, peer‑to‑peer pages, and campaign sites look modern and are easy for donors to use, which has helped improve conversion and donor experience. The automation around recurring gifts, receipts, and basic donor follow‑ups saves a lot of admin time for a small team. I also really value the nonprofit‑savvy support and training resources (Funraise University, knowledge base, and customer success), which make it easier to get up and running even if you’re not deeply technical. Cons The main downside is the learning curve and some usability friction when you’re still new to the platform. Some tasks, like configuring email templates, managing images and links, or finding the right report view, can feel a bit unintuitive until you’ve done them a few times. Because Funraise is quite feature‑rich, you sometimes have to click through several areas to find the specific setting or data you need. I’d also love to see even smoother UX around email content editing and media handling so non‑technical users can move faster. Switched from [SupporterHub](https://www.capterra.com/p/215742/SupporterHub/) We switched from SupporterHub to Funraise because we wanted a more modern, donor‑friendly giving experience and a platform that felt purpose‑built for digital fundraising. Funraise’s forms and campaign tools give us cleaner donation flows, better integration between campaigns and donor data, and a roadmap that’s more aligned with how we want to grow our online fundraising over time. Review Source Luke W. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Modern, Easy-to-Use Fundraising Platform" April 22, 2026 5.0 Overall, it’s been a really positive experience. It’s a solid platform that makes fundraising easier both on the admin side and for donors. It’s helped streamline a lot of our processes and made things feel more polished and professional. Pros The user experience is really strong—everything from checkout to forms feels clean and easy. It’s intuitive for donors, which matters a lot. I also like the dashboard and reporting tools—they make it easy to track performance without digging around. Overall, it feels modern and built for how people actually give today. Cons The auction system feels a bit clunky compared to the rest of the platform. It’s not as intuitive and takes more effort to manage than it should. That said, it sounds like improvements are already in the works. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Funraise Better price for better processing and better options Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Poor system with Donor Perfect and poor checkout process Review Source Response from Funraise April 23, 2026 Hi Luke! Thanks so much for your feedback. We're really glad to hear how easy the platform is to use for you and your team. Your feedback about auctions is heard as well, thanks for sharing these insights. We appreciate you 🤗 AH ARIANNA H. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Experience - BEST customer service!" March 25, 2026 5.0 I have never felt like I wasn't in competent hands with Funraise. Their customer service is quick and they help us create ways to organize our data that feel custom and specific to our needs - and our org has very specific needs! Pros The customer support! There have been so many changes at our org and Funraise has helped us pivot to meet the needs of a merger + major data organizing overhaul - and never compromised what we had built with our donors and advocates! They go above and beyond to help us build what we need via Funraise Intelligence dashboards, etc. Cons I wish there were better de-duping features so that we could better troubleshoot duplicate accounts and update data simply for all of our donors/advocates. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Needed something with a more comprehensive and customizable data dashboard option Review Source Response from Funraise March 26, 2026 Hi Arianna! Thank you so much for your review and feedback. We appreciate you 💙 JH Jennifer H. Executive Director Design Used the software for: 2+ years ### "Growing Together Since 2017" November 21, 2025 5.0 Overall, our experience has been excellent! Funraise consistently welcomes feedback and enhances its product in meaningful ways. We primarily use Funraise for secure online payments with a mobile-friendly interface, automatic generation of receipts, and hosting campaigns with a fundraising goal and progress/status bar. This platform allows us to fundraise responsibly without a development team, but if we had one, we would be unstoppable. Here’s to raising enough funds to grow our team and reach even more impact. Funraise remains a reliable, evolving partner in our fundraising work, helping us achieve more while supporting the nonprofit sector as a whole. Pros We’ve been with Funraise since 2017 and have truly grown alongside the company. It’s clear Funraise was built by people who understand the nonprofit world and genuinely want to see the sector thrive — including small organizations like ours. Our success managers have always been attentive, thoughtful, and eager to share new and creative ideas. The peer-to-peer platform is seamless, and supporters of all ages and abilities can easily interact with it. Cons While Funraise is constantly improving, some of the newer features take a little time to fully explore and integrate into our workflow. That said, the team is always responsive and helpful in guiding us through updates. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Funraise Better deal to keep percentage fees down Switched from [GoFundMe](https://www.capterra.com/p/158457/CrowdRise/) too many user challenges and no customer support Review Source Response from Funraise December 5, 2025 Thank you for sharing your feedback, Jennifer! We are honored be a partner in your mission. We appreciate you 💙 AB Alexis B. Development Coordinator Civic & Social Organization Used the software for: 6-12 months ### "A Great Tool for Nonprofits Starting Out" May 18, 2026 4.0 Overall, as a new user to the system, I find Funraise to be user friendly and easy to navigate once reviewing videos and actually working on the site to find out it's different capabilities. Pros I like how easy it is to enter in transactions, review past transactions, and to list them based on what we are focused on. Furthermore, I like the ability to review potential donors to learn more about them and their potential to donate more to our cause. As we are a non profit, this makes it almost seamless for us to use for our events, and general transactions. Cons I don't like that there isn't an easy way to group tickets for sponsors at events. I believe the events aspect as a whole is quite small and doesn't have a lot of usage other than small events. I wish it had the ability to do more with text to give, tickets, and auctions. Review Source Response from Funraise May 19, 2026 Hi Alexis, thank you for your review and feedback! We're glad to hear that Funraise has been user friendly and that you're able to easily create and report on donations. Your feedback about events is helpful! Specifically the insight about managing your sponsorship bundled tickets — this is actually an improvement that is on our roadmap and in progress! Our next major product focus is all about events and we believe you'll be very happy with what we're working on now. Stay tuned! Thank you, we appreciate you 💙 VR Verified Reviewer Development Director Non-Profit Organization Management Used the software for: 2+ years ### "The Team at Funraise is Ready to Help!" November 7, 2025 4.0 Overall, Funraise has been a great tool for our non-profit. It's been easy for our donors to use quick pay options like Apple Pay, Venmo, and PayPal. For our team, it has been insightful to have all these reporting options. Pros The team at Funraise is so on top of it. If you have a question about how to do something on the platform, they are very quick to respond to your request and will even send you a video tutorial or schedule a Zoom call to walk you through it. I really appreciate the fast and thorough response! Cons The intelligence side of Funraise is so specific and adept at pulling reports that it can sometimes be challenging to determine how to retrieve the exact report you're looking for. Their team is always quick to help walk you through it so you can effectively (and quickly) pull the reports you need. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We wanted a product that was especially more donor-friendly (quick pay options - like apple pay, venmo, paypal, etc.) Review Source Response from Funraise November 11, 2025 Thanks so much for your review! We appreciate you too 🤗 NY Nellie Y. External Affairs Non-Profit Organization Management Used the software for: 2+ years ### "Highly Recommended" March 6, 2026 4.0 Overall I'm very happy with my experience with Funraise. It is very easy to use and the ability to find answers to questions is also simple to navigate. Pros Very user friendly. I find Funraise is easy to navigate and if I do have any questions getting an answer is also fast and efficient. Their customer service is wonderful! Cons There aren't too many things that I don't like. One critique is offering more options in reporting for our current subscription. Right now we're only able to create one report at a time. Switched from [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) The old platform we were using was not user friendly. Review Source Response from Funraise March 11, 2026 Hi Nellie! Thank you so much for your review and feedback. You mentioned some limitations with reporting, but I want to confirm that you are able to create and save as many reports as you need! Your Growth Partner will follow up to provide additional guidance on creating multiple reports. We appreciate you <3 RH Rebecca H. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Great donor management tools backed by strong customer support" May 22, 2026 4.0 Overall, my experience with Funraise has been very positive. The platform offers strong donor management and fundraising capabilities, and the customer support has been one of the biggest strengths. While there can be a learning curve with some of the features, the available training resources and responsive support team make it much easier to get up and running. Once you learn the system, it can be a very powerful tool for nonprofit fundraising and donor engagement. Pros The customer service is excellent. I’ve been able to schedule Zoom calls with very short turnaround times and get questions answered quickly, along with personalized guidance and training. They also have a robust help center and Fundraiser University with easy-to-follow articles and videos that make learning the platform much easier. I’ve also been very impressed with the donor management features, including tools for donor cultivation, task creation, and automated thank-you letters. Their fundraising pages are another major strength — you can create donation landing pages with a lot of automation built in, which saves time and streamlines the donor experience. Cons Some features can be difficult to navigate at first and aren’t always intuitive. There have been times when it wasn’t immediately clear how to use a feature or even what certain tools were designed for. That said, their Fundraiser University and help resources usually make it easy to find tutorials and answers. Review Source Bryan M. President Non-Profit Organization Management Used the software for: 1-2 years ### "Funraise-Nonprofit Donor Management-Essential Tool" May 12, 2026 5.0 Been using Funraise for a couple of years and have had a great experience. Highly recommend Funraise Pros Funraise makes it easy for my nonprofit to add donor and donation management systems to operations . Cons Funraise should add all of the web version tools to the mobile app to make productivity streamlined. Review Source Response from Funraise May 14, 2026 Hi Bryan, thank you for your review and feedback. We're so glad to hear that Funraise has been easy for your and your team. Your feedback about consistency between the web platform and the mobile app is helpful and heard, thank you. We appreciate you 💙 RC Rob C. Executive Director Sports Used the software for: 2+ years ### "Funraise is a great application for Non-profits and Ministries to track contributions." May 18, 2026 4.0 I have been using Funraise since November 2023 and like it. It serves our ministry well and has been a blessing to the ministry. Pros I like having an economical solution for my non-profit to manage and track incoming contributions to our ministry. Funraise is very easy to use, and it helps me be a good steward of the funding we've been entrusted with. Cons I would like a more robust app for Funraise. I have attempted to use it to record contributions without having to use my laptop, and I have not been able to enter it on the app. Review Source Response from Funraise May 19, 2026 Hi Rob, thanks for your review! We're so happy to hear that Funraise has been easy to use for your ministry. Thanks for your feedback about our mobile app. While it is possible to process in-person payments with the app, it is not yet possible to enter offline transactions. We'll share this feedback with our product team! Thank you! We appreciate you 💙 JA Jackie A. Director of Individudal Giving Non-Profit Organization Management Used the software for: 1-2 years ### "Funraise Platform Is Easy to Use and Has Some Great Integrations" November 19, 2025 5.0 Platform is easy to learn and use and the Intelligence offerings are fantastic. Tony walked us through several specific reports that will be very helpful for our team going forward. Also excited to explore the new wealth screening offerings. Pros Have been using the Funraise platform for over a year, but only recently started learning more about their Funraise Intelligence offerings, and have been thrilled at the reporting we're able to customize and the data insight it provides our team. Cons It's quite easy to have many duplicate records. Wish there was a way to prevent this from happening so frequently. Also wish there were more sophisticated ways of tracking certain soft credits such as DAF gifts in donor records. Review Source ST Sarah T. Development Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Easy to Use Platform with Excellent Support" March 12, 2026 5.0 Overall, my experience with Funraise has been very positive. The platform is simple to navigate, and the support from the team has been excellent. It’s been a helpful tool for managing fundraising efforts and getting campaigns up and running quickly. Pros What I like most about Funraise is how easy the platform is to use. The interface is very intuitive, which made getting started much less overwhelming. I also really appreciate having an account manager. He’s always friendly, professional, and available when I have questions or need help setting something up. Having that personal support has made a big difference, especially while learning the system. Cons My least favorite aspect is the cost. In the beginning, the level of support and guidance feels very worth it while you’re learning the platform. However, once you start to get the hang of everything, it makes you wonder if you’ll still need that same level of support long-term and whether the cost will continue to make sense. Switched from [UltraCamp](https://www.capterra.com/p/79171/UltraCamp/) It didn't have all of the features I needed. Review Source Response from Funraise March 27, 2026 Hi Sarah! Thank you for your review and feedback. We're so glad to hear that your relationship with your account manager has been a big part of your experience with Funraise, that's our goal! We appreciate you 💙 JP Jillian P. Volunteer and Philanthopy Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Funraise Review" May 19, 2026 3.0 It is a good tool but has lots of quirks in the backend. I was reaching out to the help team daily to better understand how to get the page to look the way I wanted. Overall, user friendly though. Pros The easy peer to peer tool that employees could share out to raise money. The helpful help team that responded quickly. Cons The challenging integration with Daxko that requires lots of work. It does not transfer all information over and still requires steps to have them land correctly in Daxko. Review Source SM Sharla M. development coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Best customer service available" May 19, 2026 5.0 Pros Their customer support is incredible--by far the best of any software I've used! They are always willing to meet, call, or make changes. You also are always talking to a real person. Cons They sometimes roll out updates prior to announcing them, which sometimes conflicts with our strategy/use of the software, but their team is always so responsive for finding a fix. Review Source KD Kristina D. Executive Director Board Chair Non-Profit Organization Management Used the software for: 2+ years ### "I do NOT recommend for Non-Profits" October 7, 2025 1.0 Pros It is really hard to say what I like most given I have had an absolutely awful experience with the customer service. The software is as good as most others. Cons Our non-profit suffered the loss of my grandson in 2022 at 7 years old leaving our Board in rough emotional condition. In 2024, after receiving a huge charge because we did not process enough donations in the year, we contacted Funraise and cancelled. I just received the same huge charge even though we have not fundraised or received funds for over 2 years. Funraise responded that I cancelled 3 weeks after the new year started in October 2024 therefore I was responsible for the entire year 9/24 - 9/25. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Pitch at Conference and initial meeting made software appear to be most effective at the time. It was before we lost my grandson Kaiden - Fighting for Kaiden Foundation Review Source KB Keri B. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Giving us Room to Grow" May 19, 2026 4.0 Pros We appreciate the tools and coverage for most needs: peer to peer, campaigns, DAF and stocks, events and auctions. It’s helpful for a small shop to have this integrated into one platform. Cons Learning curve for events and messaging - it’s sparser than our last platform and it takes some time to build out. Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Funraise Comprehensive platform with better features Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) No event and auction integration, campaigns were hard to duplicate and no DAF ease. Also way more expensive once purchased by gofundme. Review Source LM Laura M. Developments Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### " Powerful, User-Friendly, and Constantly Improving" May 25, 2026 4.0 Overall, our experience with Funraise has been very positive. As our team continues learning the platform, we keep discovering more features and possibilities that can help strengthen our development operations. We are excited to continue growing with the platform and seeing future improvements and new tools. Pros Funraise has been very easy to learn and navigate, even for team members with different technical levels. The platform feels intuitive, user friendly, and flexible enough to support many areas of nonprofit development work. Cons There is still room for improvement in areas like volunteer management, event tools, and some reporting workflows. We also see opportunities for stronger integrations and automation between platforms and fundraising systems. Review Source HH Heather H. Director Veterinary Used the software for: Less than 6 months ### "Off and Running! " May 1, 2026 4.0 So far so good! We didn’t go about onboarding quite right bc we had a big event and focused on using it for the event but we are getting back to it and the data looks good! Pros Pretty easy to use, the visibility of progress towards goals, the dashboard, the availability of support, the willingness to run down answers to questions where there isn’t certainty. Cons That you have to download and integrate lists to get to a hyper filtered data set rather than a portable of “if this” “and that. Review Source Response from Funraise May 8, 2026 Hi Heather, thank you for your feedback! We're so glad you are finding Funraise easy to use and that you're accessing the support team when needed. We appreciate your feedback about reporting and downloading lists. If you are interested in highly detailed filters and segments, Funraise does have a robust custom reporting and dashboarding feature called Fundraising Intelligence which can produce reports in the platform without the need to export data. We are happy to share a demo of this feature anytime! Thank you, we appreciate you 💙 JB Jared B. Director Executive Office Used the software for: 6-12 months ### "Great institutional knowledge to compliment a helpful product!" November 6, 2025 5.0 Pros \[sensitive content hidden\] and his team are very responsive. Not only is the technology that is used super helpful in moving donor experience, but the insight that \[sensitive content hidden\] and his team can provide is incredibly helpful! Cons none- totally would recommend! Thanks to \[sensitive content hidden\] and his team for being so receptive and supporting our organization in meeting our fundraising goals Review Source Response from Funraise November 11, 2025 Hi Jared! Thanks so much for your kind words. We appreciate you 💙 AC Alex C. Assistant director of development Non-Profit Organization Management Used the software for: 6-12 months ### "Using as a donation processor with SF integration " May 23, 2026 3.0 I’m using it as a donation processor only, so I don’t use a lot of the features. It’s easy to set up. Customer support is mixed. Pros User friendly donation pages. Easy to figure out back end for the most part. Sales rep was very knowledgeable. Cons Glitchy - doesn’t always push changes through. Also the question and answer bit feels over complicated from a data perspective. Switched from [SoapBox](https://www.capterra.com/p/232131/SoapBox/) Quicker donations for event fundraising and multiple payment methods Review Source RP Rondi P. Creator and Founder Non-Profit Organization Management Used the software for: 2+ years ### "User friendly software with great customer service!" October 29, 2024 5.0 My overall experience has been great and I highly recommend Funraise! Pros Customer service, ease of the software, organization of the software, little to no problems with the software, reasonable in cost. Cons I wish they sent out a yearly tax deduction email automatically to all my donors instead of me having to set it up myself every year. Review Source Response from Funraise November 6, 2024 Hi Rondi 👋 Thanks for your review and feedback! I do want to note that you can now send a yearly donation summary to a list of Supporters with just a click—no need to set it up. Please reach out to our team if you have any questions about this 🤗 JB Jessica B. Development Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Things I wish I knew before signing up:" July 29, 2024 2.0 I wish we had gone with a different option. The sales pitch led me believe there were more options to customize the donor-facing communications (individual receipts, year-end receipts, But I think the biggest issue is that donor information is automatically overwritten if an existing donor makes a new online gift. There's no duplicate-checker, it will just overwrite the info you've entered or transferred, deleting previous addresses, allowing for typos, changing names, etc etc. It will make you not trust your data. Pros It is fairly easy to use, particularly if you do not have complex needs. Do you just need to store a few donors and their gifts? This might work for you. The online donation forms also look very nice. Cons There are a few things that just don't make sense and probably won't work for your org if you have slightly-more-complex needs. Or married donors. Or don't want your existing data overwritten willy-nilly: -->There's no option for co-donors and 'household' receipts don't include household members. To get around that, you can enter donors as FirstName John & Jane Last Name Doe, but if Jane makes an online gift with the associated email address, any existing info is overwritten and all gifts now only have that one donor's name associated. There's no logical way within Funraise to handle donors who request receipts for joint gifts--if you follow the Funraise rules, someone is left off the receipt, and if you don't follow their rules, your data can be overwritten and you'd have no idea. There's no nuance for gifts made by couples, couples having different last names, etc etc. -->There's also no way to check for duplicates--if all of the info is different except the email address, existing info is just overwritten by new online gifts. If all of the info is the same except the email address, a new record is created. It does not alert you if either of those things happen. -->You cannot customize the email that is generated by a donor to alert someone that a gift was made in their honor. It's not particularly friendly. -->Cumulative year end receipts can only be generated for the prior year--there's no way to adjust the dates or how the data is presented. (This was a big selling point for us--the ability to easily send a year-end summary to donors.) -->There are also small annoying things that make data-entry more time-consuming than it needs to be for gifts that are made outside of Funraise: you cannot type in the date that a gift was made, you have to scroll back through a calendar to click on a date. Not life or death, but if you're entering past gifts, you're clicking around a ton (vs just being able to type 07/29/24). -->You cannot delete donor records. You can merge them if you know there's a duplicate. Alternatives considered [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Funraise The donor-facing online giving forms do look very nice! And the sales pitch was convincing! I had anticipated more customization than there is. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) I did not like the customer service or features of the move to the new platform. Review Source Response from Funraise November 6, 2024 Hello Jessica 👋 Thank you for your detailed review and feedback. Your feedback is incredibly valuable to our team as it helps to guide our product roadmap as we continuously improve existing features and release new features based on the needs of thousands of nonprofit organizations using Funraise. CO Cristol O. Founder & CEO Mental Health Care Used the software for: 1-2 years ### "ANGEL AID = Donor LOVE. Funraise = Donor TECH!" December 10, 2020 5.0 Funraise makes us look 'PRO' for major global corporations. We've run global Corporate Social Responsibility (CSR) campaigns with donors and volunteers from Microsoft, Amazon, Walt Disney Company, Netflix, Horizon Therapeutics ~ they have high expectations about the user experience and Funraise has never let us down. I never wonder is my DRM will fail us. Pros Three things make Funraise the best donor management software on the market: 1) Technology built by nonprofit leadership for nonprofit leaders. As CEO of ANGEL AID, I don't have time to fuss around with technology platforms but we need a mobile-first, scalable solutions to meet our goals. We launched with Funraise and the intuitive interface has made it so easy for our team to grow aggressively. We have used Funraise to build campaign websites, email prospective donors, acknowledge donations, text event details, and (most important) automatically process end-of-year acknowledgement letters with ease. 2) Exceptional Customer Success team. Our donor campaigns benefit from a 1-to-1 reviews with the Funraise Customer Success team. We have had several leads over the past two years, but every interaction is with a positive, encouraging, knowledgable resource who offers the details to make our campaigns more successful. Our current Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\], is exceptional. \[SENSITIVE CONTENT HIDDEN\] is responsive, creative, and thoughtful about user flows ~ ANGEL AID donors have commented on how easy it is to work with us ~ that is one part software and two parts \[SENSITIVE CONTENT HIDDEN\]! \[helping us think through how to use the software\]. 3) How To Guides ~ Funraise publishes a steady flow of guides, blogs and recommendations for how to tackle big opportunities (like peer-to-peer, Facebook Fundraisers, Text Campaigns) that we share with our team. Everyone benefits from Funraise. Cristol Cons The ticketing function negates the ability for donors to sign-up for recurring donations. That is a miss. Campaigns that have ticketing may galvanize a potential donor who cannot join the event, but want to sponsor an ongoing program... There should be the ability to do recurring donations, even when tickets are the call-to-action. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Funraise Honestly? The 'Funraise the Musical' video is what drew me in. I knew I wanted to work with a company that 'gets' how hard this work is and how much we all need a little inspiration and FUN in our nonprofit day-to-day. Bring back the video!! \[SENSITIVE CONTENT HIDDEN\] Review Source Response from Funraise December 16, 2020 It's always a pleasure to work with ANGEL AID's teamyour passion shows through in your effort and impact. Thank you for making Funraise better through your suggestions and feedback! 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