# Kajabi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kajabi the right Email Marketing solution for you? Explore 229 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154682/Kajabi/reviews --- Kajabi 4.4 (229) [View alternatives](https://www.capterra.com/p/154682/Kajabi/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Kajabi Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews Streamlined course creation process 88% positive reviews out of 59 Most reviewers find course creation straightforward, with useful templates, management tools, and easy content updates. Cameron E Chief Operations Officer, 11 - 50 employees. "What I liked most about kajabi was the ease of set up and options to create a community that supports my course easily." High cost for small businesses 68% negative reviews out of 53 Some reviewers describe pricing as expensive, especially for small companies or those not using all features. Integrated marketing and community tools 93% positive reviews out of 27 Most reviewers indicate marketing and community features simplify promoting products and engaging audiences from one platform. Busola R Finance Manager, 11 - 50 employees. "Its is able to create a beautiful community to manage people and relationships." All-in-one online course platform 96% positive reviews out of 24 Most reviewers describe online courses as easy to set up, manage, and sell without needing extra tools. ## Showing most helpful reviews Showing 1-25 of 229 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tony U. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "A Powerful All-in-One Platform for Selling Digital Products" May 4, 2026 4.0 Overall, my experience with Kajabi has been positive. It is a strong all-in-one platform for building and selling online courses, memberships, coaching programmes, and digital products. The value really comes from having website, email, sales, payment, and product delivery tools in one system. From a marketing and sales perspective, Kajabi is very useful because it reduces the need to stitch multiple tools together. The templates are clean, the checkout flow is smooth, and the customer experience feels professional. Customer support is generally helpful, and the platform feels secure and reliable. Pros What I liked most about Kajabi is how well it brings everything into one place. You can build landing pages, host courses, manage email campaigns, create offers, and track sales without needing too many separate tools. For creators, coaches, and digital businesses, that simplicity is a major advantage. The marketing and sales features are also strong. The funnels, email sequences, checkout pages, and templates make it easier to launch and sell digital products quickly. I also liked that the platform feels premium and professional, especially when building customer-facing pages or course experiences. Cons The biggest downside is the pricing. Kajabi is powerful, but it can feel expensive, especially for beginners or smaller creators who are still validating their offer. Some features also have a learning curve, and while the platform does a lot, it can take time to fully understand how everything connects. The email management is good, but not as advanced as dedicated email marketing platforms. More flexibility around automation, segmentation, and template customisation would make it stronger. Review Source RS Rachel S. Virtual Assistant E-Learning Used the software for: 6-12 months ### "High-end E-learning platform that meets all your needs as an entrepreneur" March 17, 2025 4.0 Overall I really like working on Kajabi. You can build a beautiful website and host your courses while connecting easily with your customers. However it is a higher priced software and built more for business owners with tech knowledge who really want to utilize all of it's high-end features Pros Kajabi is definitely a high-end one stop shop. It allows you to build a beautiful website while also having the functionality of course hosting, email marketing, community management, payment processing, etc. Cons While Kajabi is a great one-stop-shop platform and very functional and advanced, as a small business, it's hard to justify the high price of the software. Switched from [Teachable](https://www.capterra.com/p/147019/Teachable/) Kajabi was much more functional and more of an all in one platform with better options like email marketing and nicer website design Review Source AA Alex A. Peer support specialist, drug and alcohol counselor Mental Health Care Used the software for: I used a free trial ### "Kajabi review " April 5, 2026 3.0 Had a great overall experience with Kajabi would highly recommend it to friends and my fellow colleagues Pros Had a wonderful experience with Kajabi really liked security customer support marketing and sales email templates and inventory management was super helpful Cons I had a good experience if I had to pick one certain thing that I wasn’t a big fan of it would probably have to the email management but definitely worth it once you figure it out Review Source Abbey W. owner, founder Marketing and Advertising Used the software for: 2+ years ### "Pretty good at everything so you can launch quickly" February 9, 2026 5.0 Overall, Kajabi does just about everything "ok." If your goal is to launch quickly or validate and idea, it's great. If you use more advanced features in email marketing or e-commerce, you may run into some snags. Pros Kajabi has everything you need to launch an online program quickly. More than once, I've been able to go from idea to launch in just one day. Between the email marketing, carts, and easy to use builder, it's got everything! Cons While Kajabi does everything, other than the course builder, it doesn't do anything in an excellent way. The email marketing is very basic and the shopping cart doesn't have all the features that I'd like. Alternatives considered [ThriveCart](https://www.capterra.com/p/234835/ThriveCart/) Reason for choosing Kajabi Kajabi has features at every step of the process so i can launch and sell a course quickly. Review Source RS Reelika S. Coach Consumer Services Used the software for: 6-12 months ### "Great all-in-one tool for creators" November 22, 2024 5.0 Customer service has been excellent. It has been great to create products, services, and set up landing pages and affiliate center. The process has been faster than I thought. Pros Kajabi is all in one tool for a small business owner and creator, so you don't need to start integrating it with other tools. Cons There is a technical learning curve to get things up and running. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) I was looking for all-in-one tool and especially with high converting checkout page that would be fast and easy to set up. Review Source RZ Renata Z. naturopathic doctor Alternative Medicine Used the software for: 6-12 months ### "Great all-in-one system" January 27, 2026 3.0 Pros Great from the perspective that it's an all-in-one-platform that integrates all the tools to run a successful online business Cons I felt the cost was so high, there are a lot of features included that I didn't utilize that was factored into the cost of the platform Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I wanted to see if it would be easier to have an all-in-one platform rather than different subscriptions Review Source MB Marika B. Human Resource Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Kajabi Is Friendly and Powerful to Use" December 30, 2024 5.0 My overall experience with Kajabi is effective. Pros This is an All-in-One Business Platform that suit our business needs. Kajabi has been so consistent and amazing to use. Cons Kajabi is effective and flawless. It has zero cons. Switched from [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[Phrase](https://www.capterra.com/p/276186/Phrase/)[Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/)[PayPal Commerce Platform](https://www.capterra.com/p/179252/PayPal-Checkout/)[eXo Platform](https://www.capterra.com/p/143787/eXo-Platform/) Kajabi has been so effective and more friendly to use. Review Source Breanna G. Program direct Health, Wellness and Fitness Used the software for: 2+ years ### "Overall thoroughly impressed" December 8, 2025 5.0 Really enjoyed it, especially as a first time community manager online. It is user-friendly and satisfying interface. Pros Kajabi was a great platform to host our online school. I know we got some kind of discount at the beginning for being in when they updated so that was a really nice perk. Customer support was always friendly and helpful. It was great to make a website never had any issues with security. We used it for our marketing and sales funnel and further for generating lead reports. It could send out automated emails and sync well with other apps Cons Don’t really have anything to complain about. I feel like Kajabi was a high-quality product. And I’m sure it’s getting smoother every day because they updated regularly. Review Source Justine J. COACH Health, Wellness and Fitness Used the software for: 2+ years ### "Kajabi is holding my business hostage." August 14, 2025 1.0 Cons For the last 5 days, I’ve been locked out of my account despite showing proof of previous months’ payments. Their reason? I’m unwilling to pay them 2 months at once, including charges they cannot justify and that are currently in dispute. The first support email I got came only after posting my review of their terrible customer service. This 5-day unethical lockout has meant I have: • Lost access to my intellectual property • Been unable to process client business through the platform • Lost valuable time and opportunities Kajabi’s refusal to restore access while this dispute is ongoing is causing direct financial harm. Their lack of urgency, accountability, and customer care is unacceptable. To any entrepreneur, avoid at all costs. I will be moving my business off Kajabi as soon as I regain access to my intellectual property. Review Source IA Ibrahim A. Admin Marketing and Advertising Used the software for: Less than 6 months ### "Powerful All-in-One Platform" April 18, 2026 5.0 It’s a reliable platform that makes running an online business much simpler. I didn’t have to deal with multiple tools, which is a big plus. But the cost can be a challenge, especially when you’re just starting out.ome features feel a bit limited unless you’re on higher plans. Pros You can build courses, create landing pages, run email marketing, and manage customers without needing extra tools. It’s clean, easy to use, and saves a lot of time. Cons The biggest downside is the price it’s quite expensive compared to other platforms especially for beginners. Review Source RB Rachel B. Website Manager Information Technology and Services Used the software for: Less than 6 months ### "Kajabi has been a win for us" October 4, 2024 4.0 So far the experience has been positive. They feel expensive for how we are currently using them, but they offer many capabilities that we haven't even tapped into yet, such as the social media automations, so I'm excited to continue expanding the way we use Kajabi to leverage the possibilities better. Pros I found it relatively simple to set up and get started with. The support documentation is helpful and thorough. I appreciate the customization options available and the ability to create email campaigns and web pages all in one place. Cons The location of where you can edit various aspects of your courses/offers is not intuitive. I would appreciate if they added the ability to use videos hosted on YouTube. Alternatives considered [Teachable](https://www.capterra.com/p/147019/Teachable/) Reason for choosing Kajabi We briefly considered Teachable, but more seriously considered MemberVault. Although MemberVault's ease of use is superior in our experience, the number of further possibilities including email marketing available with Kajabi was higher and pushed us that direction. Review Source KO Kathie O. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Use only if you have to" March 11, 2022 3.0 Over it!!! When you are a jack of all trades you master none. They try to do too much making their software slow and clunky. Pros I really wish I cut loose sooner. I kept hanging on because I thought it would show my clients I was high quality. But that’s not the case. I’m just a little guy who loves creating content. Kajabi is for the big dogs! It is definitely not worth the money. Cons It’s got too many bells and whistles and too many pots in the fire. Because of this it runs slow and clunky. For example I had an email segment set up for 10 people. Instead it went to my entire list. This happened because of that slow spin. That was the final straw for me. Definitely not worth $2000+ a year!! Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Wix was too cheap looking and lacked the things I needed in 2019. Review Source CC Christian C. Owner Marketing and Advertising Used the software for: 2+ years ### "Kajabi is the ultimate marketing and client tool for my programs and services." December 1, 2022 5.0 There are many sites like Kajabi out there that either try to offer many different benefits but do not truly excel at most of them and end up being bloated, confusing, and ultimately not as dependable. Kajabi truly nows how to create a seamless powerful process for coaches and content creators. Pros One of the main reasons why I love Kajabi is because it is very dependable and they have an amazing dedicated team always updating, and offering support. You can find many apps that try to do what Kajabi does but trust is very important to me... and Kajabi is not only trustworthy but has great style. Other popular apps within their class do not evoke that feeling of trust or warmth that it is essential for marketing across any service based industry. A subtle point but very important to me. Cons I would say that it was lacking a true community feeling for my clients but with their newest update... it is truly amazing. Just the new "community" portion is worth the prize within itself... so there is not much I don't like about Kajabi now. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Teachable](https://www.capterra.com/p/147019/Teachable/)[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Kartra](https://www.capterra.com/p/184946/Kartra/)[Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing Kajabi Kajabi was able to deliver on what they offered, and they continue to innovate at a fast pace. They really put a lot of effort into creating new exceptional tools within the platform. Review Source AD Amelia D. Consistency Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Kajabi is an excellent but pricey option" March 27, 2023 5.0 My overall experience was good and would recommend kajabi to more established businesses that already have consistent income. Pros I loved the way everything worked together and integrated. Cons I disliked the high monthly payment particularly as I was struggling to make my business work. I wanted to have all the bells and whistles but wasn’t yet earning the money to justify it. I also did not live me the product limits. Switched from [Thinkific](https://www.capterra.com/p/132888/Thinkific/) I wanted the email integration/a more all in one platform. Review Source BP Brock P. Vice President of Marketing Retail Used the software for: 2+ years ### "Great tool for quickly developing landing pages and lead capture forms" May 31, 2022 5.0 We love Kajabi. We initially inherited our first suite of Kajabi pages through a marketing collaboration, but very quickly realized how easy the system is to use. We have stuck with it ever since. Pros Kajabi makes it very easy to design great looking pages in a snap, even if you aren't a graphic designer. Cons While Kajabi has TONS of power it is sometimes difficult to get pixel level control of pages and forms. Alternatives considered [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)[Leadpages](https://www.capterra.com/p/203635/Leadpages/) Reason for choosing Kajabi As I mentioned above we initially inherited our Kajabi pages. Prior to that we were using a blend of LeadPages and ClickFunnels. We initially planned on converting them over to one of these two systems but after learning the Kajabi system not only did we keep it, but we expanded it's use in our marketing projects. It's a great system. Review Source lB latoya B. founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Online Course Hub" January 11, 2025 5.0 ive used kajabi for different creators courses but what i like best is that all of my courses for diffeerent ceators are in one location so i can easily toggle back and forth depending on what i'm learning Pros how you could set up different courses and classes Cons the price, it would be a bit expensive for a small business just starting out Review Source JP Joshua P. Owner Marketing and Advertising Used the software for: 6-12 months ### "A Solid Option for the Course-Coneseur " November 24, 2024 5.0 Overall, it works well and it's a great and secure platform to distribute content behind a paywall. Pros It's a very useful site to create streamlined course content. Very convenient for distributing to large audiences. Cons It could be a bit TOO linear... more options to communicate with the community would've been appreciated. Review Source Arlene O. Digital marketer Online Media Used the software for: Less than 6 months ### "the kajabi experience" October 1, 2024 5.0 overall it is an ideal platform if you are interested in in creating and selling online content. Pros I like kajabi its the platform for overall course creation , marketing ,sales funnels etc. it is user friendly as it does not require extensive technical skills. It is the ideal platform that allows you to personalize your product. Customer service is on point , there are instances where I have signing in issues and there were persons responding to my request every single day ,until it was resolved . Cons I dont like the fact that i am unable to log in to kajabi via my browser .I most times receive a link to be able to log in . it is very costly. though user friendly require time to be able to grasp the concept. Review Source KP Khevana P. CRM Platform Owner Professional Training & Coaching Used the software for: 2+ years ### "Growing LMS tool for great community management" September 10, 2024 5.0 We love Kajabi, it plays an integral part as part of our customer community management. We share training and learning material with our community clients and can track their involvement, report on them etc. Pros Great tool for content and learning management Cons Ease of integration with other tools such as CRM Review Source JW Jack W. Supervisor Food & Beverages Used the software for: I used a free trial ### "Worth the extra cost " September 13, 2024 4.0 Has been very useful due to the sheer amount of tools that come integrated. Pros Great all in one platform, has all the marketing tools you will need Cons High price compared to competitors making it a hard choice Review Source SF Sarah F. Founder Marketing and Advertising Used the software for: 1-2 years ### "Beware! Nightmarish Experience with KAJABI" August 2, 2023 1.0 This company's unethical behavior and lack of integrity are utterly disgraceful. They have shown a complete disregard for their customers and failed to fulfill their contractual obligations. It is evident that their primary concern is making a quick buck rather than providing quality services.I strongly caution anyone considering working with kajabi to reconsider. Save yourself the headache, frustration, and financial loss by looking elsewhere for a reliable and trustworthy software company. It is regrettable that I fell victim to their deceitful practices, but I hope others can learn from my mistake.In conclusion, my experience with kajabi has been nothing short of a nightmare. They have not only failed to deliver on their promises but also owe me a significant amount of money. Please take my warning seriously and avoid this company at all costs. Pros Unless you want to lose thousands of dollars there is nothing to like. Rating: ☆☆☆☆☆ (0/5)Review:I feel obligated to share my horrendous experience with Kajabi. It has been an absolute nightmare dealing with them, and I strongly advise everyone to steer clear of this company.I engaged Kajabi for a project, and it turned out to be a colossal mistake. Not only did they fail to deliver on their promises, but they also owe me a significant amount of money, a staggering $4,000+!Their lack of professionalism and poor communication were evident from the beginning. The project was plagued with delays, missed deadlines, and countless excuses, leaving me frustrated and dissatisfied. I was constantly chasing them for updates, and when they did respond, it was always with vague, AI and unhelpful answers.To make matters worse, the software they eventually delivered was riddled with bugs and glitches. It was virtually unusable and fell far short of the promised functionality. The quality of their work was shockingly poor, indicating a complete disregard for their customers' satisfaction.When I tried to address these issues and request a refund, I was met with nothing but silence. They conveniently ignored my emails and phone calls, leaving me in the dark and feeling helpless. It has been over 18 months, and I am still fighting tooth and nail to get my hard-earned money back.This company's unethical behavior and lack of integrity are utterly disgraceful. Cons Their lack of professionalism and poor communication were evident from the beginning. The project was plagued with delays, missed deadlines, and countless excuses, leaving me frustrated and dissatisfied. I was constantly chasing them for updates, and when they did respond, it was always with vague, AI, automated email templates and unhelpful answers.To make matters worse, the software they eventually delivered was riddled with bugs and glitches. It was virtually unusable and fell far short of the promised functionality. The quality of their work was shockingly poor, indicating a complete disregard for their customers' satisfaction.When I tried to address these issues and request a refund, I was met with nothing but silence. They conveniently ignored my emails and phone calls, leaving me in the dark and feeling helpless. It has been over 18 months, and I am still fighting tooth and nail to get my hard-earned money back. Reason for choosing Kajabi It seemed to have all the features we needed. Review Source Jeanette D. President Health, Wellness and Fitness Used the software for: 2+ years ### "Kajabi is a good all-in-one system" July 16, 2022 5.0 My overall experience was good. Customer support was very responsive. I liked the system but I had to hire a virtual assistant team to help me. Ultimately, I decided to move to another product that was less expensive, offered HIPAA compliance, and offered more features. Kajabi claims to be an all-in-one system but it doesn't allow online scheduling, doesn't create a marketing calendar where I can write one post and have it post on 4 social media accounts simultaneously, doesn't offer a 40% affiliate commission, and is not as user-friendly as it claims to be. The system I currently use allows for all of these features plus it's so simple that I can do everything myself and don't need to hire virtual assistants for website management. (I used Kajabi from 2018-2020; therefore, the company may have more features now than when I used it) Pros Completely customizable; easy contact management system for collecting leads and editing their information; user-friendly with DIY email broadcasts and blogging; great CRM; good for coaching memberships too Cons The base product was a bit pricey compared to other systems. There was no online scheduling system when I was using it so I had to have another product for scheduling. Although I could create my own email broadcasts and blogs, I needed a virtual assistant team to create my website and management it. I thought Kajabi was supposed to be easy to set up its website but I found it confusing. Alternatives considered [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/) Reason for choosing Kajabi My business coach recommended Kajabi Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) I wanted an all-in-one product Review Source Shivansh B. Founder & CEO Marketing and Advertising Used the software for: 1-2 years ### "Tool with a ton of features but extremely EXPENSIVE!!!" November 5, 2022 5.0 Overall, other than the pricing and a few lags here and there, Kajabi is a good platform overall. Pros Honestly, Kajabi is a powerful tool for courses, emails, website management, memberships, and just anything and everything along these lines. I started using Kajabi as a course platform for offering education to my audience and nurturing them...and later, we started using it as a company. Customer support is great as well and we didn't have any issues performance-wise. Cons The differentiator was pricing. When there are other tools (say Systeme or Landingi) offering similar (and more) solutions for a very low and affordable price, Kajabi needs to rethink its pricing model. I'd not recommend Kajabi to people who are just starting out with an online business plan. Review Source Danielle N. Video Editor and Social Media Content Creator Design Used the software for: Less than 6 months ### "All-in-one Platform for Managing an Online Business" November 21, 2021 4.0 Currently I am helping my client manage her Kajabi account. But I first experienced Kajabi a few years back when an online course I bought was hosted on Kajabi. I really enjoyed the experience. The interface was very appealing and easy to use. So, I was glad when my client informed me earlier this year that she was switching from another course platform to Kajabi. Overall my experience on the administrative side has been quite satisfactory. Pros As an all-in-one platform, Kajabi is pretty cool. At the moment, we are using it for a few courses; a podcast; lead magnet landing pages and the automatic emails that go out when people sign up for the lead magnets. (We use a separate platform for our weekly newsletter.) For our purposes so far Kajabi has been working out well. And the Kajabi team is continually building out new features. For instance, the podcast feature just came out earlier this year, and they recently added a coaching module. On the occasions that I've needed help figuring stuff out, Kajabi's chat support has been very responsive and helpful. Kajabi also has their own self-service knowledge center with help articles and video tutorials. In addition, Kajabi seems to be quite popular and you can find multiple creators on YouTube with in-depth series covering all the different features of the platform. Cons I came across multiple challenges using Kajabi's new Podcast feature. Since Kajabi's podcast feature is relatively new, my client felt more comfortable uploading her episodes to another more established platform. The initial RSS import of existing episodes from the other platform to Kajabi was easy enough, but new episodes are not automatically added Kajabi. Each week I have to manually upload the audio file and copy over the the show notes. Furthermore, our show notes contain multiple links, which we want to open in separate tabs. Kajabi's default is for links to open in the same tab, and there is no option to change our preference globally. So again, I have to set each link manually. Finally, you can upload a transcript as a text file, but you can't format the transcript at all - such as bolding the speakers' names. This plain-text format is challenging to read. Review Source Jonathan T. Co-Founder E-Learning Used the software for: 2+ years ### "LOTS of Features" March 21, 2020 5.0 We host our courses on Kajabi and use it for some landing pages. We also run most of our checkouts through Kajabi. Pros Kajabi sells itself as the one home for your whole business - websites, courses, checkout, membership, landing pages, email. And all those features are pretty decent. Not best in class, but pretty good. They also work to make things better. They just totally remade the page editor. Then emails. Now sites are next, and a revision of memberships is probably coming soon. They really are making it better all the time. Cons Right now, it seems (based on feedback in the official Facebook group) that email deliverability isn't the best right now (but being worked on). You run into some constraints when you work entirely inside Kajabi, but if you embrace those limitations, it really does free you up to do your work and get on with running your business. Reason for choosing Kajabi We chose Kajabi for the long list of features it has. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.