# GoodHire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoodHire the right Background Check solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154690/GoodHire-Background-Checks/reviews --- GoodHire 4.8 (116) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoodHire Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews JL Jena L People & Culture ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “The ease and functionality of the platform make this tool very efficient for our use.“ July 19, 2022 HM Hailey M Business PartnerComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Doesn't provide the most accurate background checks, especially since integration with checkr, which is the service we switched from.“ June 7, 2022 Frankie S Insurance BrokerInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “How easy it is to use, saves you tons of time, and actually works doesnt give you the hesitance other software does“ July 6, 2021 SS Shana S Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “There is nothing to report in regard to dislikes.“ April 1, 2024 AC Ashleigh C HR ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Easy to use and send to new hire.“ April 12, 2022 AC Ashleigh C HR ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “I don't think technically we can hold GoodHire accountable for any fraud information like you can with E-Verify or other programs.“ April 12, 2022 Caleigh N Sales AssociateSports, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “If my information didn't match up exactly it would bounce back. If references didn't answer a phone call I would get flagged.“ June 28, 2020 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian M. Business Owner Used the software for: 6-12 months ### "Quick and Easy checks" January 19, 2018 5.0 The ability to safeguard my company and customers with verified background checks. Pros Able to email link to potential employee to complete supplying of information and ability to check the results anywhere. Cons I would like to see a couple of different "bundles" for specific needs instead of buying a more than I need or not enough checks. Review Source KB Kiara B. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Easy & Quick results" April 1, 2020 5.0 Pros Integration was super easy. Once we were given the types of screenings and services offered, we picked our default screening and customized other options depending on the needs of the client and the type of position. The system is very easy to use!! From beginning to end, very user friendly! The notifications are great also, when a candidate didn't fill in their info, info was provided and their running the screening, etc. Cons Honestly, there is nothing that we don't like. I've used other background screening companies at previous companies and none have been as user-friendly and quick turnaround time on screenings as Goodhire! Reason for choosing GoodHire Our sales rep,\[SENSITIVE CONTENT HIDDEN\] was very responsive and understanding of our business. He was very open about pricing and checked in even after implementation. We really like the turnaround time and accuracy of the screenings. The portal was up and running within 36 hours and we were running screenings right after. The portal is also super easy to use and navigate. Invoicing is always the same time of each month and accurate, no issues there. Review Source Sharyn S. HR Supervisor Financial Services Used the software for: 6-12 months ### "There is better background check software out there" December 4, 2018 3.0 Pros Not much to be honest - the interface is easy enough to navigate without having to sit through a tutorial but the pros column ends with that. Cons It took way too long to integrate with our other system and even then, we realized that it wouldn't work for whatever reason \[I don't even think our rep knew what the reason was\]. The reports end up being like 50+ pages long and frankly, no one needs to cut down a tree to print a background report. Waiting on the candidate to fill stuff out is frustrating so I would rather go the old school route and make them sign something up front so I can initiate the check and get it going. This isn't my favorite background check software to use but I guess if that's all you have, you make it work. Review Source JB Joleen B. Team & Culture (HR) Manager E-Learning Used the software for: 1-2 years ### "Optimal Solution for Remote Team Members" August 8, 2019 5.0 My overall experience has been fantastic! Everything has been streamlined and become so much more efficient, just the sheer hours saved over the course of the year is far worth the investment! Pros This software provides me the ability to request confidential information from team members all across the U.S. It sends me updates as needed, not in excess. The reports back are extremely timely which keeps our hiring process moving efficiently along. In addition, GoodHire. connects seamlessly with our HRM platform, BambooHR. All records are kept where they belong, with each employees' file, it is kept private from everyone except for myself and senior leadership. I strongly recommend this platform to anyone with remote team members. Cons The only slight deterrent would be in regards to the pricing. I understand and acknowledge that having the ability to run additional items for different positions is standard, but with "so many" options, this can begin to make the background report pretty pricy. \*Please note--thus far I do not need access to these features, this is merely my personal view should I ever come to a time and place whereby I need these "extras." Reason for choosing GoodHire We selected GoodHire as it was the platform that best met the needs of creating optimal efficiency, fast and accurate results, as well as the API connection to our HRM. Review Source Bernadette T. Admin Construction Used the software for: 2+ years ### "Background Checks Made Easy!" January 21, 2020 5.0 Overall our experience with GoodHire has been perfectly good. Pros What I like most about good hire is that you can have the applicant fill in their information! It's so convenient. GoodHire doesn't take forever to get you the results like companies we've had in the past. Cons I can't think of any cons with GoodHire, they are a great company that has made it easy for employers to get fast background checks at a reasonable price. Review Source JH Jan H. Treasurer Museums and Institutions Used the software for: 2+ years ### "Bland Reports" August 9, 2019 4.0 GoodHire did exactly as we asked and has worked well for us for non-management or non-financial staff background reviews. When and if I require a background check for management and/or especially sensitive staff positions, I will need to review whether GoodHire can provide sufficient information. Pros That we did not need staff time or expertise to check the myriad sources for work history, educational history, or potential offenses. Cons The reports had essentially no "personal" flavor to them. We had a bad experience with one candidate who jumped through all the GoodHire hoops, and whose reports were squeaky clean, but whose background had events and experiences that we needed to know in advance. GoodHire needs to have additional levels of social media and legal search capability. Review Source VR Verified Reviewer President Outsourcing/Offshoring Used the software for: 2+ years ### "Very Satisfied with this company" March 11, 2019 5.0 We have been very satisfied with GoodHire. The system is fast and dependable and the very few times we have had problems the phone service has been friendly and excellent. Pros Very reasonable priced, very efficient and fast, very easy for us and our clients to use Cons There are no drawbacks with this product. Review Source KP Kari P. Executive Assistant Financial Services Used the software for: 6-12 months ### "Simplified Our Background Check Process" August 22, 2019 5.0 So far we have had a great experience with GoodHire. That fact that it integrates with our applicant tracking system, Greenhouse, has made requesting and keeping track of background checks much easier. Pros Integration with Greenhouse/ease of use and ability to select add on check options if needed. Cons Was a small challenge to set up and integrate with Greenhouse initially. Reason for choosing GoodHire Better pricing, ability to run reports, better customer service, GoodHire was recommended to us by an HR professional with another company. Review Source VR Verified Reviewer Director people strategy Financial Services Used the software for: 6-12 months ### "Great product and easy to use " January 27, 2022 5.0 Pros We used goodhire for our new hire background checks. If that’s all you need, it will be great. Cons It did not integrate with Paylocity, so it created more work Review Source VR Verified Reviewer Global Director of Human Resources Defense & Space Used the software for: Less than 6 months ### "Great Company" March 7, 2017 5.0 We have signed up and started to use GoodHire, We are so impressed by it. What a great decision to move forward. We use it for Pre-employment screening Pros Timely results, Ease of operation Cons Nothing I can think of Review Source CW Christopher W. Director, Human Resources and Development Banking Used the software for: 6-12 months ### "Money Well Spent" April 6, 2020 5.0 We had our background screens and our drug screens set up with different companies and we were always getting separate bills for them. GoodHire does both our drug and background screening for us and we get it all together in one place and only 1 bill. The best part of all is their salesperson called me and we were even able to shave off a few dollars on our price. I would definitely recommend this service for any company! It's great! Pros GoodHire has been a godsend for our company. They have done everything we've asked for and at just the right price. Cons I haven't encountered any real difficulties at this point. Each time it has appeared a hurdle was about to come up, GoodHire has been there and fixed the issue. Review Source LZ Larisa Z. Owner Construction Used the software for: 2+ years ### "Ethical Background Checks" November 22, 2019 5.0 I can provide accountability to my clients that my employees have been background checked. Pros I like that GoodHire seems to be aware that background checks have historically been used as a form of institutional racism. Cons It's sometimes hard to find old invoices/receipts for background checks I've purchased. Review Source SM Sheila M. Payroll Admn/HR Retail Used the software for: 2+ years ### "Backgrounds are the Easiest with GoodHire!" March 31, 2020 5.0 I know that when I put candidate's information in that it will be accurate and fast in results Pros I find that the features in this software are self explanatory and easy to use Cons Not found anything that would be least liked about the software Reason for choosing GoodHire like the presentation that was given to me Review Source CG Carla G. League Commissioner Sports Used the software for: Less than 6 months ### "The Best Background Check Around" August 8, 2019 5.0 From the point of contact when I expressed interest to actually using the system, the overall experience has been great. We will be using this service next year. Pros The simplicty and ease of running the check makes this, hands down, the best service we've encountered. Not only is it easy to run the check but I can see the status of all those pending and if there are alerts going through that process is equally as easy. It is very user friendly. Cons When manually entering the email address, it would refuse to accept it the first time. This happened quite a bit. Reason for choosing GoodHire N/A Review Source SB Sanace B. owner Telecommunications Used the software for: 2+ years ### "great service" March 21, 2020 5.0 its a good service and very quick turnaround which i like. Pros i do not use it too often but, when i need to for my employees it is easy to use and get quick turnaround. Cons there is nothing wrong or difficult with it. i like using good hire for my business when i need to. Review Source HH Heidi H. Owner Retail Used the software for: Less than 6 months ### "Excellent value and verified accurate results" August 25, 2017 5.0 As a small business owner, I value something that's reliable, easy, and cost-effective. Thanks for making this part of hiring fit those points! Pros Literally one-stop-shopping for background checking. I own a small, growing business and want to minimize on-boarding costs while obtaining complete and accurate background information. GoodHire fits the bill on both points, plus the turn around for standard background check is very prompt. I have not use the drug screening option, but with my existing experience with the service I would not hesitate to add that to an order if need be. I have purchase 2 background checks at GoodHire and plan on using them further for my hiring needs. Cons When selecting the type of background search and applicable add-ons, it would be helpful for people like me who aren't overly familiar with the types of searches to have a brief explaination as to what information each one entails. (For instance, what would be the benefit of running a candidate in a National database as opposed to only local? What type of information is available in one or the other?) Review Source DJB Dr Joy B. President/Founder Accounting Used the software for: 1-2 years ### "The Best HR Solution to Background Checks & Drug Testing" March 31, 2020 5.0 I put total trust in their service to meet all of our compliance needs. Pros The complete series of checks and tests that are available. Cons Since we work and serve in a global economy and we trust GoodHire for the quality work and ease of use it would a great asset to our organization if we could also use more international background checks through their platform. Review Source CR Chris R. Payroll/HR Retail Used the software for: 2+ years ### "Recommend Goodhire" April 14, 2020 4.0 Pros The program is easy to use, the information is thorough and the response is quick. Cons No cons that I can think of, I think that a good product has been built. Review Source SB Stephanie B. Owner Hospitality Used the software for: 6-12 months ### "Good product but Sales professionals lie by omission " October 20, 2020 4.0 If you read the above con about the company, you can see that the sales “professionals” are well versed in the con part of the sales process. Pros Ease of use is the most liked feature of this software. There is also a quick, usually one day turnaround time for delivery. Cons The 2 pay structure options were not explained in full detail to me by \[SENSITIVE CONTENT HIDDEN\]. In fact, she left out that I could either pay a $300 fee and then they collect from candidates or I get billed and pay monthly for candidates. I didn’t know until I received the first invoice. So, when \[SENSITIVE CONTENT HIDDEN\] messaged me about the service and I sent him the email thread and said I was disappointed, nobody from the company has ever said anything else to me. Review Source CH Courtney H. Local Outreach Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Goodhire Review" April 9, 2020 5.0 We have loved using it. The price for the quality is amazing. Pros I love how easy this software is to use. We are doing background checks weekly and the ease of it makes all the difference. It's also super user friendly when it comes to viewing the reports. Cons It isn't designed for volunteers as much as it is for employees and that confuses our volunteers sometimes. Review Source CD Crystal D. Human Resources Construction Used the software for: 6-12 months ### "Helpful Tool" August 19, 2019 5.0 We use this software during our hiring process and it is very helpful in determining who we are sending out to potential clients. Pros I like the ease of use, but I found that when an alert comes back, giving the potential employee a chance to provide an explanation of the occurrence is a great feature. Cons There is nothing I have found that I do not like about this software. Review Source CP Cierra P. Executive Assistant Used the software for: Less than 6 months ### "Good " April 10, 2018 4.0 Pros This program is super easy to use and can be accessed anywhere. It's very customizable and has great, useful features. Cons I wish you could run more background checks in a certain amount of time but it's understandable that the system has a tight security on that feature. Review Source JW Jessica W. HR Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great Product" March 31, 2020 5.0 We get backgrounds back in record time with accurate details. Pros This software is easy to set up and easy to use! Cons I have nothing bad to say about this product. We get accurate, quick results. Review Source KK Kelly K. Volunteer Coordinator Hospital & Health Care Used the software for: 6-12 months ### "GoodHire streamlines the process" August 8, 2019 5.0 Very positive - customer service has been wonderful and timely. I nevre personally worked with the program a previous employer used, but I know this process is much more user friendly than the one they used Pros I like that the candidate can easily complete their background check information on their own. I have had no one complain about unnecessary glitches or obstacles. Cons It is a little wonky if you have the rare person who doesn't have an email address, but there is a way around it so even this is not a big deal in any way. Review Source AC Ashleigh C. HR Manager Construction Used the software for: 6-12 months ### "Good Go-To for Background checks" April 12, 2022 4.0 Its important to do background checks and GoodHire is easy to use. Decent pricing Pros Easy to use and send to new hire. It also keeps you in the loop of timeline for when it will be completed. Cons I don't think technically we can hold GoodHire accountable for any fraud information like you can with E-Verify or other programs. Review Source Similar Products Featured ## Related categories [Background Check](https://www.capterra.com/background-check-software/)[Recruiting](https://www.capterra.com/recruiting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.