# Page 2 | GoodHire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GoodHire the right Background Check solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154690/GoodHire-Background-Checks/reviews --- GoodHire 4.8 (116) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of GoodHire ## Showing most helpful reviews Showing 26-50 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sean S. Product Support Lead Staffing and Recruiting Used the software for: Less than 6 months ### "Background Checks with a Human Touch" September 11, 2018 5.0 Pros The system is extremely easy to use. I personally was in the industry for 12 years prior to moving on to my current role, so I'm still up to date on systems like this. However, in my new role I'm training a team that is starting from scratch on the whole process - and inside of our first two checks they're logging in and generally able to navigate around and read/process reports with little problem. The UI/UX is intuitive and the system does a fantastic job of hand-holding through complex processes such as state-specific forms and the pre-adverse/adverse action workflow. Also, while it says "software", it should be noted that our account rep Jory is a bona fide rockstar. She's incredibly proactive, helpful, and is a joy to work with. Beyond that, I can speak to the fact that they are well up on their compliance enforcement as well, which is a mission-critical piece when dealing with a CRA. Given some of the issues inherent in working with one of the bigger fish (and I did work for one of the biggest), I'd strongly recommend looking into GoodHire if you're shopping for a CRA. Cons Just about the only thing is that because they aren't one of the biggest fish, the system still has a few quirks that the bigger ones have mostly ironed out by now. Minor things like, for example, not being able to order a SODB search as an a la carte...or the ability to run searches in Canada. The thing is, all of the above will be addressed in time, I'm sure. I work in product, I get what comes with the territory of a packed tech roadmap. It's comfortably outweighed by their competence and friendly service when it comes to the baseline functions of background checking. Review Source VR Verified Reviewer Assistant Corporate Controller Computer Software Used the software for: 6-12 months ### "GoodHire Review" December 5, 2018 5.0 Overall, we are very pleased with GoodHire. Their reports they give us give us everything that we need and and processed in a timely manner. Pros GoodHire has been a great background search tool for us. Their user interface is easy to use and their reports come back quickly. They setup the reports to pull all data that is required by your company. Cons Since we have been using this software, we have not had any issues. We have not seen any cons as of yet, which is a good thing. Review Source Caleigh N. Sales Associate Sports Used the software for: 2+ years ### "Lots of Back and Forth " June 28, 2020 3.0 Its a legitimate verification service. If I was going to hire somebody, I know they are reliable to get the facts right. Pros I liked that it was a third party that was interested in getting you verified as quickly as possible. Cons If my information didn't match up exactly it would bounce back. If references didn't answer a phone call I would get flagged. It was frustrating coordinating with job, background check and making sure everything matched. There was a problem when I wrote the wrong end date to a job. Review Source Todd M. Director of Human Resources Education Management Used the software for: 2+ years ### "Easy to use, quality Background Check Tool" June 25, 2019 5.0 Goodhire works! Pros GoodHire is easy to use, quick to provide results and so far, hasn't made any errors I'm aware of. Cons No real cons, other than it GoodHire doesn't integrate with our ATS (JazzHR.) Review Source NK Nikki K. Recruiter Transportation/Trucking/Railroad Used the software for: 2+ years ### "User friendly - but terrible TAT" December 5, 2019 2.0 Pros I liked the platform and how easy it was to run a background check. Very user friendly. Cons TERRIBLE turnaround time. Reports take far too long to come back which would result in me losing candidates. Review Source Response from GoodHire December 11, 2019 Of course we're disappointed that you were less than satisfied with our background check turnaround times. In an effort to respond to your review, we've looked into your account and see that one of our customer support agents reached out to you directly and discussed this particular issue. Background checks play an important role in the hiring process, and we understand your frustration when issues arise -- we hope you're willing to give us another try. Leila B. Founder Management Consulting Used the software for: 6-12 months ### "Easy Background Checks" March 7, 2016 5.0 I used this the last time I had to run a background check on a new hire, and it made the process extremely easy. The UI is excellent, automation of previously cumbersome processes, progress reports, etc. Pros Proactive communication (progress tracking), UI, ability to create your own packages (purchase just the reports needed), and the support is excellent (I got very quick response) Cons I wish there was some way to pay a rush fee for certain elements to go faster (obviously there are limitations when there are dependencies on external agencies) Review Source CS Christine S. Sales administrators Telecommunications Used the software for: I used a free trial ### "Good hire" July 29, 2021 4.0 Pros Some pros about this app that I enjoy is the candidates being able to fill in their own information. Saves a bunch of time on our end. Also this is a very easy app to use and understand Cons Not being able to run background checks without a social security number and the time it takes to complete the background check Review Source Response from GoodHire August 12, 2021 Christine, Thank you for your review, and for the positive feedback about your experience using GoodHire! With regard to your comments about candidates' Social Security numbers (SSNs), an SSN is required because it helps us ensure that we return accurate information about the right person. I'd also like to add that 85% of GoodHire's background checks are completed in less than one minute. Some results may take longer, particularly county checks since not all counties have digitized records. Rest assured that we are taking all necessary steps to deliver the most accurate results. Again, thanks for sharing your feedback, and thank you for being a GoodHire customer! Mike Grossman, CEO, GoodHire JL Jena L. People & Culture Manager Marketing and Advertising Used the software for: 2+ years ### "Would recommend" July 19, 2022 5.0 Having GoodHire integrate with our ATS and our HRIS system has allowed for seemly process during on boarding. Pros The ease and functionality of the platform make this tool very efficient for our use. Cons I wish I didnt have to click into the platform to get the information that was provided in an email. Outside of that, no other complaints Review Source CM Cindy M. Firm Administrator Accounting Used the software for: 2+ years ### "Quality Software" April 6, 2020 5.0 It has been excellent! Pros This software has been in use at my company as part of the hiring process before I was hired in 2015, and we continue to use it because it is a very user friendly and informative website, and fairly priced. Cons I do not have any direct experience in using any competitive software to make that type of comparison, nor have I felt compelled to suggest to our company management to look at other products. We have a high degree of confidence in this software. Review Source MH Mary H. Office Manager Automotive Used the software for: 1-2 years ### "Background checks in lieu of drug testing" April 6, 2020 4.0 We have given second chances to several people. The detail in the report is excellent. Pros What I like about the software is that in a matter of moments you have results. No waiting around. It is fast and easy to use. Cons Sometimes a crime/conviction is not listed because the agency does not participate with online reporting - NOT really about the software though is it? Reason for choosing GoodHire Ease of use, cost, and options were all a better fit with GoodHire. Review Source SK Serene K. HR Manager Medical Practice Used the software for: Less than 6 months ### "GoodHire does GoodWork" August 8, 2019 5.0 Pros This is the easiest thing in the world to use. I love their customer service, they put a proposal together quickly for me and were able to give me different background check options for different positions in our office. I love being able to send out the background check through a link. The website is very easy to use and the print out backgrounds are very easy to read and their turn around is so fast. I can't say enough good things about this company. Cons I live everything about the software, I have been really happy with it. Alternatives considered [Dash](https://www.capterra.com/p/10006828/Dash/) Reason for choosing GoodHire They are more geared toward a larger organization and were more costly, one of the people there suggested GoodHire as a better option for us. Review Source SO Sharon O. HR/EHS Consultant Machinery Used the software for: 2+ years ### "Invaluable Resource" March 31, 2020 5.0 We use GoodHire for background checks for candidates we have offered jobs. It has proved very useful, is easy to use and the turnaround is very quick. I have also contacted Customer Service to provide me copies of old invoices that were no longer accessible to me and received very courteous and rapid service. Pros Ease of use, opportunity to select different levels of background checks. Cons I have not encountered an occasion where I found the software lacking in any way. Review Source TK Taryne K. Sr HR Generalist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Love Good Hire" August 8, 2019 5.0 Excellent, except for the two points above. Pros So easy, accurate and quick. My initial call with Goodhire was phenomenal. Within about 30 minutes we were all set up with a profile that works well for us. Top notch sales person! Fast and efficient - just how I like it! Cons I wish you could enter the candidate information first THEN they print the invoice. It would be nice to see the candidates name on the invoice to help approve invoice at the end of the month. Also, I wish I could cancel a background check request without having to call in. Mistakes or changes are made and I'd like to be able to adjust the b/g check on my own. Quite frustrating. Reason for choosing GoodHire Met someone at an HR conference who raved about GOodHire. I didn't look into any options bc my initial experience was so positive w/ GoodHire. Review Source CW Chris W. owner Hospital & Health Care Used the software for: 1-2 years ### "Great service" April 6, 2020 5.0 Great Pros I really like your service. The only issue we had was when an employee was from out of state and filling out the drivers consent was difficult. I would have liked an email that explained it a little better. I have recommended your service to several of our other franchises, I believe the Boulder Colorado office just signed up today. Thanks Chris Cons redundant when asking if about how I am going to use the reports. Almost every-time I log in I have to acknowledge something Review Source RP Rachelle P. Office Manager Construction Used the software for: 1-2 years ### "Happy HR " April 13, 2020 5.0 GoodHire has been a quick and reliable resource for me. Pros I like that the software is simple enough I can have potential employees complete their personal information and give their authorization online. The product is easy to set up, run reports, and add additional reporting features as needed. The background and MVR reports are straightforward and easy to understand. Communication and updates throughout each step of the process is excellent. Cons Automatic yearly MVR checks on all current employees would be a great feature. Review Source MJ Matt J. President Used the software for: 2+ years ### "Good Background Checks" March 13, 2018 4.0 Pros We like all of the information that the background checks provide us with. It allows us to make sure we are hiring reputable employees and meeting our client requirements. Review Source VR Verified Reviewer Insurance Broker Insurance Used the software for: Less than 6 months ### "User friendly" July 6, 2021 5.0 Loved it, would use again in the future. I highly recommend Pros How easy it is to use, saves you tons of time, and actually works doesnt give you the hesitance other software does Cons Can't say too many issues however the server is a little slow at times when updating other than that was great Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing GoodHire Heard better things and read good reviews Review Source Response from GoodHire July 8, 2021 Hello, Thank you for taking time to review GoodHire, we appreciate your positive feedback! LW Lauryn W. Used the software for: 1-2 years ### "Ok but be careful of add on's" May 6, 2018 4.0 Pros Pretty easy to use and straight to the point for the most part. The cost is also good for a small business owner Cons There are a lot of add on's they spend time trying to get you to do to make more money. before you purchase a background check. Also, they send you an email saying the report is almost done when it is actually done and try to get you to buy even more stuff besides what you purchased. It is confusing because you don't ever get confirmation that the report you paid for is complete. Review Source KN Keileigh N. COO Health, Wellness and Fitness Used the software for: 1-2 years ### "GoodHire" May 26, 2019 5.0 Pros Extremely easy to use. You can even add whatever non basic features you want to each background check. All the reports store easily on your dashboard and you can export them in their entirety with just a click. Turn around time is also excellent-usually within 1 business day. Cons Only con is not being able to run large batch checks at one time. Review Source Response from GoodHire May 29, 2019 Hi Keileigh, We always love to get feedback from our customers! Re: the large batch checks, we actually do offer that feature - contact support and they should be able to help you. SS Shana S. Property Manager Real Estate Used the software for: 1-2 years ### "Biggest bang for the buck!" April 1, 2024 5.0 Pros It is a very cost-effective apparatus for obtaining reliable background information. It simplifies the onboarding process. Cons There is nothing to report in regard to dislikes. Review Source SH Sarah H. HR Generalist Defense & Space Used the software for: 1-2 years ### "Fast and Easy!" April 6, 2020 5.0 You can customize any background check anytime you need it. It's very easy to use, and intuitive if you have never used a service like GoodHire.com. Pros Goodhire is so easy to use. I enter in a little bit of information and GoodHire takes care of the rest. The turn around time is also excellent. Sometimes, it is almost immediate. That is why we continue to choose GoodHire for all of our needs. Cons There isn't anything I would change. It suits our needs perfectly. Review Source AS Alex S. Director Automotive Used the software for: 2+ years ### "No issues in 2 years" May 17, 2022 5.0 Pros It is VERY simple to implement background checks and screenings. I've only needed to contact support 1x in over two years, and it was due to an error on my end - they were quick to remedy and help me correct. Cons I do not have anything negative that I can share about this product. It's worked as designed with simplicity, every time I've used it. Review Source FC Frank C. HR Manager Consumer Goods Used the software for: 2+ years ### "Great platform!" April 8, 2020 5.0 Pros I really like the easy-to-use set up of the platform. It allows my employees to easily navigate, review reports, and process billing. I also enjoy our customer service representative, she's wonderful! Cons I currently don't have any downsides with the software. Review Source SH Selena H. Director of Operations Information Technology and Services Used the software for: 2+ years ### "Excellent Service" March 31, 2020 5.0 I love using GoodHire because its simple to use and the customer service has been excellent. Pros It is very easy to navigate and access support when necessary. Cons Maybe I overlooked it, but you may want to make it more clear or obvious that additional fees for county, employer & education verifications etc may apply. Review Source KP Kim P. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "GoodHire is absolutely excellent" April 7, 2020 5.0 We use GoodHire for background checks for our medical staff. It makes that an easy process for us. Pros GoodHire is very easy to use and it provides a complete background check for our employees. The process is very quick and thorough. Cons I don't have any issues with GoodHire. I can't think about anything negative. Review Source Similar Products Featured ## Related categories [Background Check](https://www.capterra.com/background-check-software/)[Recruiting](https://www.capterra.com/recruiting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.