Who Uses This Software?

Small and medium businesses that have a stable flow of customer requests across different channels.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.99/month/user
  • Pricing Details
    $2.99 for agent / month $1.99 for channel / month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • Deskun
  • deskun.com/
  • Founded 2016
  • Russian Federation

About Deskun

Deskun is a multichannel helpdesk system inside Gmail. With Deskun you can manage customer requests from e-mail, live chat, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram directly from Gmail interface, and set tasks to your employees.


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Deskun Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Deskun Reviews Recently Reviewed!

Good app for task management on freelance

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I¿m a freelance designer, for me the major benefit is the price, it¿s really cheap. It¿s great that I can manage my projects and communicate with my clients in one place, Deskun removes some unwanted actions and makes the process much easier. It helps me organize my projects and tasks by priority.

Cons: There were several issues with Deskun work on my machine, but they were fixed quickly. Also I lack the ability to set custom statuses for tickets, sometimes I need more than preset statuses, e.g. there¿s no status ¿In progress¿.

Very cost-effective helpdesk

Jun 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great G Suite integration, works quite stable after setting up even with a big amount of tickets. Very low price for such product. I enjoy checklists when setting tasks to employees. Also Deskun support team answers quickly.

Cons: There's no mobile version, and it only goes as a Chome plugin. Some people in our team use Safari for example. It was quite tricky to set up, as for me.

Good help desk system at reasonable price

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mailtracking, message templates, snooze, simple interface.

Cons: Doesn't work in Safari; No live chat support

Overall: We're using Deskun in small team of 5 people to organize customer support for our webstore. Overall the system works good, we haven't noticed any inconveniences yet. One minor flaw - Deskun doesn't work in Safari browser.