# Page 5 | WatchGuard Firebox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is WatchGuard Firebox the right Network Security solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/154706/Unified-Threat-Management/reviews

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WatchGuard Firebox

4.8 (446)

[View alternatives](https://www.capterra.com/p/154706/Unified-Threat-Management/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of WatchGuard Firebox

## Showing most helpful reviews

Showing 101-125 of 446 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DP

Daniel P.  
Service Delivery Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great products!"

November 6, 2024

4.0

Great quality product and fantastic support.

Pros

Ability to control the network at a granular level and offer to clients as an MSSP model.

Cons

Price is high, but a worthwhile investment for the client.

Review Source

MD

Michael D.  
Senior IT Network and Security Engineer  
Banking  
Used the software for: 2+ years

### "CCCU WG Review"

August 13, 2024

5.0

Overall experience has been great. We use them for client access VPNs and they are so much easier to work with than the Ciscos we used before.

Pros

Very easy to setup and manage. They are also really stable.

Cons

I don't have any cons with this product, it handles our functionality perfectly.

Alternatives considered

[Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)

Reason for choosing WatchGuard Firebox

Better price, and much easier to setup and administer

Switched from

[Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)

Cisco was going EOL, and we wanted a different solution.

Review Source

AM

Andrew M.  
Network Manger  
Security and Investigations  
Used the software for: 2+ years

### "Total security is not total security"

July 16, 2024

5.0

Overall. Its a great device. It does what it says. It protects the company. Cant argue with that.

Pros

I love the security features that come on the devices. I love being able to show the staff. Employers what staff is doing/looking at. I love the ease of the VPN and Brach office VPN's

Cons

When you buy "total Security" Package and you find out there is SO much more that isn't provided. When you buy something for $1000 per device for a year, that SAYS total security and you find out there is still features you need to pay more for. That isn't very pleasant. Be upfront and honest. When I go to the site, I find SOO many features that aren't available and pay the amount I am. BLOWS my mind.

Reason for choosing WatchGuard Firebox

I trust them. Ive used their support for issues MANY times and always have had great results.

Switched from

[Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/)

Because Ive used Watchguards for 10 years.

Review Source

JD

Jared D.  
Engineering  
Entertainment  
Used the software for: 2+ years

### "Great product to add to your I.T. environment."

July 29, 2024

5.0

Overall, I love Watchguard and its firewall products. I've used others in different applications and Watchguard's by far offers a lot for the money and makes it easy to monitor the traffic to figure out what's going on and where.

Pros

I love the ease of configuring policies, monitoring traffic and also the use of the built-in vpn environments. Watchguard makes a solid product that is easy to navigate and deploy.

Cons

The least liked item on the Watchguard is editing a port in a custom policy. You have to hit add a policy, then click the custom tab, then the policy you want to edit and then hit edit. It would be nice to be able to just edit the policy to add port numbers without having to go through the add tab to create a new policy. It seems like there should just be an edit button directly within the policy for ports.

Review Source

MW

Max W.  
IT Support Technician  
Pharmaceuticals  
Used the software for: 1-2 years

### "Review of watchguard"

September 5, 2024

4.0

Pros

Powerful, easy-to-use network security Excellent performance and scalability Comprehensive protection (firewall, VPN, antivirus) Centralized management for multi-site businesses

Cons

Complexity, requires a learning curve to use VPN could do with a pointer to tell user authenticate using their mobile devices

Review Source

JR

John R.  
Systems Administrator  
Computer Software  
Used the software for: 2+ years

### "Reliable yet frustrating."

September 18, 2024

3.0

Works well overall, management is confusing and painful.

Pros

We've been using WatchGuard firewall appliances since 2010, and they are very reliable and efficient.

Cons

I find their management software to be antiquated and very outdated! They have done a horrible job when it comes to modernizing the WatchGuard System Manager and using the Policy Manager and Firebox System Manager is an exercise is a very frustrating exercise! Contacting support is a painful process. We don't have a super expensive support subscription so it's time intensive to open a ticket with WatchGuard technical support. I also have a very difficult time wading through their support or community pages to find relevant information. Overall, it's very frustrating.

Review Source

VR

Verified Reviewer  
IT Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Feature rich with great customer support"

August 13, 2024

5.0

Very happy with the features they provide along with their amazin gcustomer support

Pros

The feature rich suite of total secruity suite

Cons

Cannot easily move an interface from a 1gb port to a 10gb port.

Review Source

SR

Seana R.  
Associate Wealth Advisor  
Financial Services  
Used the software for: 2+ years

### "Robust Firewall that even a Non-Tech Person Can Use"

July 24, 2024

5.0

Pros

Watchguard was helpful in assisting with the system setup. I'm not a tech person, but I was able to understand their instructions and have been able to use their firewall and monitoring to keep our cybersecurity tight. It's easy to set custom policies and monitoring traffic, blocked sites and attempted intrusions.

Cons

It is helpful if you have a tech-savvy person when transitioning from one firebox to the next. There were a couple of hiccups, but nothing that a call to our IT person and some assistance from Watchguard couldn't fix.

Review Source

CP

Chloe P.  
IT Technician  
Computer & Network Security  
Used the software for: 1-2 years

### "WG Firebox and WSM Review"

August 22, 2024

4.0

Pros

As a level 1 IT support, the wsm UI is easy to locate stuff and troubleshoot.

Cons

For WSM, that I have to install updates to open it whenever new update comes up. Sometimes I can't connect when I need to quickly check something while I'm on a phone with customer.

Review Source

JR

Jeff R.  
IT Lead  
Computer Software  
Used the software for: 2+ years

### "Effective but Could Use UI Improvements"

September 5, 2024

5.0

Setting up a cluster and managing policies has been a breeze

Pros

The option to fully prepare a configuration without changing the current config

Cons

The software interface sometimes feels outdated or unintuitive

Switched from

[FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)

Wanted to try something else and Watchguard was recommended

Review Source

FO

Frank O.  
Systems Admin  
Computer & Network Security  
Used the software for: 2+ years

### "WatchGurard Review"

September 5, 2024

5.0

Overall very positive, many of our clients use Watchguard

Pros

Ease of use of the GUI, configuration was a breeze

Cons

I felt that some of the BOVPN's were a little hard to interpret settings etc

Alternatives considered

[Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)

Reason for choosing WatchGuard Firebox

Pricing and support were better than the others

Review Source

DT

Drew T.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Unmatched technology solution"

August 19, 2024

5.0

Pros

The setup and management of the WatchGuard cloud is so easy!

Cons

I honestly do not have anything bad to say about WatchGuard. They have been my go to firewall vendor for over 10 years

Review Source

ND

Nick D.  
Network Admin  
Farming  
Used the software for: 2+ years

### "Simple, does what it needs to."

September 12, 2024

4.0

I have to look for settings and figure out wording compared to other systems.

Pros

It works, does what it is suppose to. Not a lot of graphics, simple text interface.

Cons

After using: SonicWall, Fortinet, Meraki I found the web interface lacking and a little hard to navigate.

Alternatives considered

[Opensense](https://www.capterra.com/p/164956/OpenSense/)

Reason for choosing WatchGuard Firebox

It was pre-existing, and here when I started.

Review Source

SB

Sylvain B.  
Head IT  
Cosmetics  
Used the software for: 2+ years

### "Once set up, everything runs smoothly"

July 10, 2024

5.0

I'm quite satisfied with the product in general. When I look at the competition, they don't necessarily have the same features that I use, which reassures me to stay with Watchguard.

Pros

The various analysis services (IPS, AV, Webblocker, etc.) update themselves, so you can trust the product and have peace of mind.

Cons

The commercial policy that forces you to use the Cloud (Wifi) and you get the impression that they're making their product obsolete with the latest update.

Alternatives considered

[Sophos UTM](https://www.capterra.com/p/141127/Sophos-UTM/)[pfSense Plus](https://www.capterra.com/p/230104/pfSense-Plus/)

Review Source

KI

Kir I.  
It consultant  
Computer Hardware  
Used the software for: 2+ years

### "Good business firewall "

August 13, 2024

4.0

Good firewall for business use with the most of the features you would need.

Pros

Site to site vpn feature and overall firewall function

Cons

Interface and dashboard. Dhcp leases information could be expanded.

Alternatives considered

[FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)

Reason for choosing WatchGuard Firebox

More familiar technology that integrates into the existing infrastructure

Review Source

SR

Shawn R.  
IT Director  
Consumer Goods  
Used the software for: 2+ years

### "WatchGuard Firewall review"

July 16, 2024

5.0

Overall my experience has been good with WatchGuard, I feel they have blocked significant threats and kept my company safe.

Pros

I like using the features included and with the subscription. I use the office VPN to connect my sites together.

Cons

At times it can be cumbersome to get support from WatchGuard and they are slow to respond

Switched from

[Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/)

Better features, better support from their customer service.

Review Source

BM

Brian M.  
IT and Facility Manager  
Religious Institutions  
Used the software for: 2+ years

### "A very trustworthy device"

July 22, 2024

5.0

We have had no issues whatsoever with our WatchGuard Firewall. Our old firewall would let some threats through, but we have had no issues ever since we installed the WatchGuard Firewall.

Pros

I love the stability of this device. We have had two WatchGuard Fireboxes they are rock solid. We have had no intrusions ever since we first implemented this as our firewall.

Cons

Like any sophisticated device, the complexity can be overwhelming.

Review Source

RC

Russell C.  
IT Associate  
Non-Profit Organization Management  
Used the software for: 2+ years

### "A good mid-range firewall for small businesses"

July 23, 2024

4.0

Pros

The Watchguard Firebox firewall has been around for a long time, so community support and knowledge is vast. Owning and maintaining a Watchguard Firewall is fairly easy once the initial setup and configuration is done.

Cons

VPN can be an issue. I have had several instances where users cannot get a stable connection to the VPN even with solid internet connections. Configuring the unit can be cumbersome and complicated and isn't intuitive. Other brands of firewall make configuration much simpler and less convoluted.

Review Source

AS

Agis S.  
DIRECTOR  
Computer & Network Security  
Used the software for: 2+ years

### "The best overall firewall for your company"

July 9, 2024

5.0

The overall experience is great due to the fact that it gives too much customization on rules and very advanced features like DPI, oAuth and geolocation

Pros

The web interface is very useful to manage the firewall

Cons

Can not add custom ips rules on firewall policies

Review Source

KC

Koen C.  
Security Engineer  
Computer Networking  
Used the software for: 2+ years

### "Firewalling made simple"

May 29, 2024

5.0

My overall experience with WatchGuard Firebox is highly positive. I appreciate its comprehensive security features, including advanced threat protection and robust VPN capabilities, which ensure secure and reliable network connectivity. The centralized and intuitive management interface simplifies policy creation and monitoring, making it accessible even for users without deep technical expertise. However, the higher cost could be a drawback for smaller businesses, but the investment is justified by the enhanced security and performance it provides. Overall, WatchGuard Firebox delivers a powerful, scalable, and user-friendly solution for network security needs.

Pros

What I like most about WatchGuard Firebox is its comprehensive security suite that combines advanced threat protection, high performance, and ease of management, providing robust, scalable, and user-friendly network security solutions.

Cons

What I like least about WatchGuard Firebox is its cost, as both the initial investment and ongoing subscription fees for security services and updates can be relatively high, potentially posing a challenge for smaller businesses with limited budgets.

Review Source

CS

Carmine S.  
IT Admin  
Education Management  
Used the software for: 1-2 years

### "Super great"

July 5, 2024

5.0

Pros

Friendly easy and intuitive interface. SSL VPN, Ikev2 configuration on in 5 minutes. Great security system and firewall. Switching to Watchguard had been a really smart moove.

Cons

What did you like least about WatchGuard Firebox?

Alternatives considered

[FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)

Review Source

EC

Eric C.  
President  
Computer Networking  
Used the software for: 2+ years

### "Great devices"

August 13, 2024

5.0

Very positive. Transitioned all my SMB clients from Cisco devices

Pros

Ease of use and administrative flexibility with the cloud-based management.

Cons

EOL came quickly for products sold. SMBs prefer solutions that last a few years.

Switched from

[Cisco Data Center](https://www.capterra.com/p/150131/Cisco-Data-Center/)

The ease of transitioning and cost of deployment.

Review Source

JUAN M.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Watchguard Leads the Way"

June 5, 2024

5.0

I have used a variety of WatchGuard Firebox products including: T-10; T-20; T-35; and the T-45 over the past 10 years.

Pros

Cost Customer and Tech Support Security Features Provides a hardware defense against unauthorized intrusions

Cons

Setup can be tough for the first-time user. It's important to work with tech support to achieve a successful setup the first time.

Review Source

RS

Roger S.  
Chief technology officer  
Accounting  
Used the software for: 2+ years

### "Great for intrusion detection, VPN and back office VPN"

June 4, 2024

5.0

We’ve been using Ward firebox in our organization for over six years and really appreciate the scalability the features and support

Pros

The VPN and back office VPN work really well. We really use the intrusion detection, ddos prevention A lot.

Cons

Policy management and set up could be Better

Reason for choosing WatchGuard Firebox

Price, scalability, features, and referred by colleagues

Switched from

[Sophos UTM](https://www.capterra.com/p/141127/Sophos-UTM/)

Price, scalability, features, were limited on the model we had and needed to upgrade. Also our renewal was up

Review Source

RP

Roy P.  
IT Manager  
Events Services  
Used the software for: 2+ years

### "WatchGuard T35 / T70 Firebox"

May 29, 2024

5.0

Overall I'm very happy that I decided to go for WatchGuard for our firewall solution.

Pros

We purchased two fireboxes as we wanted a secure connection between our head office and warehouse. Impressed with how easy these were to set up, they have been running for 3 years solidly and apart from regular firmware updates / licence updates I've only had to reboot them at most two or three times when they have crashed. Easy to use VPN for our remote workers as well. Impressive kit for the price.

Cons

Initially was told to purchase my licence renewal through Sharp - Which turned out to be nearly £1000 more expensive then going to a different supplier. Wish that the WatchGuard VPN app would work well with Intune!

Review Source

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