Who Uses This Software?

Multi site and Independent gyms and clubs in UK and Ireland. Our unique mobile solution is also perfect for smaller boutique style clubs and studios.


Average Ratings

14 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ClubWise Software
  • www.clubwise.com
  • Founded 2001
  • United Kingdom

About ClubWise

ClubWise is a totally integrated solution, providing everything your fitness business needs to thrive. The award winning cloud based ClubWise platform integrates billing, club management, and mobile apps, all using the latest innovative technology.


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ClubWise Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

ClubWise Reviews Recently Reviewed!


Average

Feb 21, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The basics are easy to use.

Cons: There's a glitch in the system, I can renew a membership one day and a few days later it's saying there memberships has expired, it's really annoying as it makes us look incompetent, I will probably shop around soon for a new provider.....

Overall Clubwise is a great integrated software but bookings element could be improved

Feb 20, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The best thing is that it is an integrated software everything is in one place for memberships and members it is very good and the ability to be able to pick up the phone and call to speak to support helps a great deal. All the staff are very good over the phone especially the staff that have been there longer.

Cons: Certain things on the booking side of things that seem simple (just that people tell us) such as double bookings, back to back bookings cant be restricted, also not much information on a booking like staff name etc. Bookings element seems to not be as advanced as the rest of the software. This aspect is very important to us so in the past we have struggled with the booking aspects. Double bookings for us need to be impossible to book on the member area but doesn't seem possible. Its a shame that the bookings sometimes lets the system down. Sometimes we get error 500 quite regularly in peak times and on occasion the member area (online portal) goes down. We are quite a large facility so to not be able to split the Sportshall into certain areas is also a negative. It is great that we have got a new App for the members but my manager is frustrated over the couple of years this will be the fourth scanner he has brought from you guys he thinks the software should be compatible with the scanner.

Overall: all in one system

Clubwise is a great system. It does everything you need a gym system to do.

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The overall features are very good, its a completely integrated system and gives a gym manager all of the tools required to make our job a lot easier.

Cons: If a member cancels at the bank prior to the payment run, Clubwise still tries to collect the direct debit knowing it will not collect, therefor we are charged for an additional attempted collection. I believe this can be prevented and seems unnecessary. I also think health questionnaires should be an additional tab in the members section, so that should there be an accident, we just load up their account and be able to see their health questionnaire immediately.

Overall: Direct Debit collection, member booking, member check in, access control, member app, online booking, campaign manager.

Good, basic, user friendly system

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use
Free training dates for staff available
Reliable service
Nice lay out
Polite service

Cons: Time consuming when contacting support
A lot of our issues are 'sent to development' with no further follow up
Error messages appear with no solution
Some admin/back office user tasks could be simplified.

Overall: Helped with billing issues.
Reliable service.

Hands down the best club management system on the market

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The usability, the transparity and support.
They understand what is needed especially within the fitness industry and apply it to there software

Cons: Not got one, using the system for over 3 years there is not much, or I myself haven't come across a weakness in the system for what o use it for running my gym

Very clear and easy to use

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Quick and simple especially inputting data, there are many options that I'm sure are very valuable with which we are still yet to use which will further help our business but what we do use at the moment is very good.

Cons: The ClubWise system is forever logging out which is a tad annoying, they also sold us a finger print entry system to run alongside the software that has never properly numerous phone calls nothing ever gets sorted which is very disappointing.

The system is very good with a lot of add on features. The support can be quite poor

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Flexibility and cost. The system is user friendly in most areas. Having the cash register, membership system, direct debits all integrated is great

Cons: The support can be patchy at best. There does appear to be members of the support team who have had little or no training which can be frustrating. Quite often you will need to chase the support team as tasks have not been completed

Very useful tool for managing gym memberships and payments

Feb 14, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Takes the headache from managing member payments and keeping records of member details. Compatibility to work in conjunction with a turnstile is very useful too.

Cons: Very limited control over the online member joining page. Updates are run during opening hours causing the system to completely stop working for 5 - 20 minutes. Limited functionality over class bookings and restrictions that can be placed on members. Assigning tasks to staff is not particularly intuitive, the overall layout has a lot of room for improvement.

Club management made easy....agreed

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use with lots of reporting for those who want it.

Cons: Having to stay on clubwise web site when members scan in using a barcode reader.

Overall: Great support from the start - The whole process of engaging Clubwise with a thorough explanation and discussion on various software bolt ons and what new developments are coming up was instrumental in me using their services. As a small, independent gym owner I had to implement a hands off approach to direct debit collection and management but hands on to CRM and day to day admin. Clubwise software provides that solution and Clubwise support is second to none. Highly recommended.

Clubwise software

Sep 20, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Cons: A little complicated at start

Overall: Overall very happy with the software, training provided and level of support. The reporting function seems to be difficult to understand but other than that its an excellent software

Recommendations to other buyers: Excellent support service

Clubwise at Langleys Country Club

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This really is a fully integrated healthclub management system, and is incredibly simple and easy to use and is constantly being updated and improved.

Overall: Our experience with clubwise has been great from day 1, excelent sales presentation, simple transfer of information and brilliant ongoing help.

Game changer

Aug 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The support team are fantastic

Cons: Expensive, don't like that I have to pay for extra's when I feel I already pay a lot already

Overall: Brilliant, it's easy to use and to switch over. Lee was very helpful in setting it up and has always been help thoughout

Amazing Software and Company

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy To use!

Overall: Clubwise helped us achieve the great club we have today. We've been with them through thick and thin, even while developing the first 24 hour finger print software. Couldnt have done it with out them. Support team are amazing and they are always striving to make it better and better.

ClubWise ticks all the boxes!!!

Aug 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and affordable. Add modules as you need them.
Friendly, helpful staff. Excellent sales, support and training.
Excellent Help Desk - so much better than our previous supplier.

Cons: Help Desk hours are only 9 to 5 although there is 24 hour support for emergencies.

Overall: We have been using ClubWise now for over 3 years and our overall experience has been great. We are a small independent Health and Fitness Club and ClubWise gives us everything we need from a membership system and more.

We started off using the basic system and DD collections and we have added modules as we have gone along. We now have on line joining and the on line member area including the class booking system.

To date we have not had a problem with the system or the collections and the Support Desk is second to none - always friendly and helpful

Recommendations to other buyers: I would recommend ClubWise to any club - big or small.