--- title: "Business Manager 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Business Manager 365 Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/154727/Business-Manager-365/" page_type: "product" language: "en" --- # Business Manager 365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Business Manager 365 ## What is Business Manager 365? Business Manager 365 is a service business software package that is geared for service based businesses. It provides the ability to be more proactive in management, increase the visibility of customer issues, and boost company performance. Business Manager 365 also streamlines your work flow as well as provides full reporting. It is one, fully integrated package that automates many of the time consuming business processes, as well as alerts you to any issues, before they can become problems. ## What is Business Manager 365 used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9.95 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Business Manager 365?[Manage this product listing](https://www.g2.com/products/business-manager-365/claim_requests/new?auto=true) ## Business Manager 365 Overview Updated September 2026 AI summary Business Manager 365 offers help desk capabilities for organizations of all sizes, providing tools such as ticket management, knowledge base management, and reporting. It includes features like customizable branding and performance metrics, and supports a range of deployment options across web, desktop, and mobile platforms. Businesses can integrate with third-party systems and manage customer support through a unified dashboard. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Business Manager 365 5.0 (2) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $9.95 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (298) Value For Money 5.0 (2) Value For Money 4.4 (294) Customer Service 5.0 (2) Customer Service 4.5 (297) ## Business Manager 365 alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Business Manager 365 Overview ### What company size and specific industries is Business Manager 365 built for? Business Manager 365 is designed for service-based technology companies and other businesses that manage contracts against time and process. It suits organizations of any size that rely on contract-driven service delivery, particularly firms with operational needs centered on time tracking and process management. Features and Usability ### What are the key features of Business Manager 365? Business Manager 365 offers CRM, client and contact management, and a customer database for relationship tracking. It also includes support ticket management, alerts/escalation, self service portal, and macros/templated responses, plus business operations tools such as billing & invoicing, project management, reporting/analytics, time & expense tracking, and third-party integrations. Integrations ### Which third-party tools and platforms does Business Manager 365 integrate with? Business Manager 365 integrates with Microsoft Outlook for calendar and task management. Business Manager 365 connects natively to Microsoft Outlook, supporting appointment reminders and tracking due or overdue tasks within a single workflow. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Business Manager 365 offer? Business Manager 365 provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Business Manager 365 offer? Business Manager 365 provides Email/Help Desk, FAQ/Forum, Phone Support, and 24/7 Live Rep assistance. No reviewer feedback is available about support quality, so no claims can be made about response times, helpfulness, or common frustrations with these channels. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Business Manager 365 includes **Ticket Management** and **Support Ticket Management**, giving support teams a clear way to log, organize, assign, and track customer issues from start to finish. However, it does not include **Real-Time Notifications**. Its coverage of **Ticket Management** and **Support Ticket Management** helps businesses maintain orderly support workflows, respond to requests with more consistency, and keep service operations running efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Billing & Invoicing Create, manage, and send invoices or bills to customers Client Management Manage contact details and communication with clients CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Business Manager 365 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Management: Manage contact details and communication with clients - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Training Management: Track employee/learner's progression through training programs - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Basic $9.95 Per Feature,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NV Nelisiwe V. Information Management Operations Manager Utilities ### "Business Manager 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 9, 2021 Make my work-life simple because it manages the data I provide, especially the task constant reminders. Ensure effective work delivery Pros Management of tasks, a reminder about the tasks due date, storage of electronic documents. Reminder about upcoming appointments from outlook. Allows control costs that give insight to most areas of the business Cons It does not need a facelift since it is best and user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Scott L. CEO Computer Networking ### "Building our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2017 This software has provided us with outstanding insight into our business, help us overcome many traditional business issues and provides us with day to day management that helps us reduce costs and grow our business. Pros Traditionally technology outsourced companies struggle to grow this software has allow us to grow and control cost and given us insights into many areas of our business that we have struggled with over the years. Cons It does need a visual facelift which I know they are working on, but it is amazing software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.