Critical Mention

Critical Mention


4.5 / 5
3 reviews

Who Uses This Software?

For professional communicators, brand marketers, research professionals and everyone who needs to monitor complete media coverage on TV, radio, or online sources in realtime.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Critical Mention
  • www.criticalmention.com/
  • Founded 2005
  • United States

About Critical Mention

Search TV, radio, online news and social media in real-time with the industry's fastest media monitoring service. Search results are easily analyzed, turned into actionable data and shared using Critical Mention's comprehensive and reliable platform. 24/7/365 customer support included with every subscription.


Critical Mention Features

  • Article Author Database
  • Auto-Update Media Lists
  • Campaign Management
  • Clippings Management
  • Communications Calendar
  • Contact Management
  • Digital Asset Management
  • Direct Mail Management
  • Email Distribution
  • Press Monitoring
  • Press Release Builder
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Critical Mention Reviews Recently Reviewed!


Pull all of my media coverage in minutes!

Jul 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software pull all of my media coverage in minutes. It shows the value of my coverage, reach/audience and links to all of the clips. It even pulls video clips from live TV.

Cons: It cannot track some radio due to closed captioning. I also wish it could pull social media coverage as well so that i could pull everything in one report instead of using two different softwares.

Overall: I am able to show my partners how much value we've gotten out of our trade media.

Easy to search

Apr 30, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: It was very easy to figure out how to use the software and search for related topic for our organization.

Cons: I felt that all the searches did not come up when the word was searched. I would have to use different words for one topic.

Reporting is quick

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Reporting is quick and easy. This is something that I've needed for a while with my social media management position. I also am able to gather useful data to better target my audience. The implementation process was also pretty quick and easy.

Cons: It is a bit time consuming and cumbersome to use. There is still a lot of updating that would benefit this software as it evolves.